Booking.com Reviews

Updated August 30, 2015
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Booking.com CEO Darren Huston
Darren Huston
31 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

66 Employee Reviews

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  1. Helpful (6)

    Management Orlando

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 5 years)

    Pros

    Diversity and the people. The company do care and always provide gifts for the employees. Bam

    Cons

    The Ops Managers micromanage and it is not a fun environment anymore. There is one particular ops manager in Orlando who should never be an ops as they need soft skills training. Employees walking around scared. Some teamleads walk around looking for things to catch agents doing

    Advice to Management

    Management should work on their soft skills and how they speak to the people that reports to them. Listen to what is being said and have an open mind to what your team has to say. Show that you care when things are improved and not look. down on it. Stop hand picking your favorite in the office


  2. Helpful (10)

    Booking.corrupt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    The people and traveling out of the office every now and then. There's always music playing, which probably bothers some people but I didn't mind it.

    Cons

    Upper management egregiously inexperienced with people. Pettiness, favoritism and gossip is rampant. A lot of empty promises. Significant absence of trust.

    Advice to Management

    Please stop going to HR for everything. Do your job, take a training on how to manage people, and take responsibility for your actions. Or better yet, shadow managers at other companies so you can learn how to lead effectively. And a note to corporate: stop hiring or promoting people to be managers without properly vetting them first.


  3. Helpful (9)

    Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Washington, DC
    Former Employee - Account Manager in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    *Travel *Young, vibrant colleagues *Free food, lunches, snacks, booze

    Cons

    *Management that has never managed before and should never manage. If you accept a position here, be prepared to lose some self-worth as management expects colleagues to be fully skilled upon hiring. One office just opened and has seen every employee turn over except for ONE manager (who might be part of the problem). *Poor work-life balance. My favorite quote from a colleague: "I've always been an expert at time management until I got to Booking." You are told to change direction daily and to avoid your emails in order to complete other tasks. At the end of the day, you have 70+ emails from hotels and no time to enjoy your own life. *One pillar is "Keep the Customer at the Center of Everything You Do," but the offices do not walk the walk. A hotel will email asking for assistance, but you can get to it because you're doing a hundred other things. You are told not to answer the phone, but to continue calling and harassing hotels to meet your goals. Others can wait until these goals are met. The bottom line is the center of everything the hotels department does. *No training- At some point the training department was cancelled all together, so new colleagues are trained in office and pretty much thrown to the wolves. You will get in trouble for something you didn't even know was your job and that you had never even seen before. I hear that there used to be full training before you even got to the local offices. Now it's the blind leading the blind. *While there, they cancelled a position. I mean, told forty something people that their job would not exist in 3 months and to figure out what they want to do next. How does this make employees feel valued when their job is gone in a blink of an eye? Worst part is, this was a management position and the folks in the jobs were some of the most admired and trusted associates. All gone now. *They keep the salaries low and tempt you with bonus' that end up being unobtainable. They even decide to change the bonus with 10 days left to the quarter!

    Advice to Management

    Training. Training. Training. Everyone needs it and there is no excuse not to have it.


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  5. Helpful (25)

    Sinking Ship in the Deep Blue Sea

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com (More than a year)

    Pros

    -An amazing global network -Brilliant, funny colleagues that are willing to help and share knowledge -Nationwide and international travel for training and holiday party in Amsterdam (although this year wasn't as high-energy and genuine as last year's felt!) -Opportunity to extend if you have PTO -Utilize Account Manager position as a stepping stone for another gig that will take you further -Gain great sales skills and success in rapid speed/short time

    Cons

    -Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud. -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue) -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast -paid below industry standard -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management -On that, transparency and communication have declined significantly over the past year -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

    Advice to Management

    Give more room for all levels to grow--may be there isn't that much space for upward mobility anymore but you can still allow amazing personal development which currently isn't a priority of the company. Don't delay EES further and don't give EES if you don't even monitor local offices enough to truly implement changes. Don't delay monthly Freaky Fridays and lunches if that's part of our benefits package and supposed ways to help your employees bond and relax. Grow your HR department. At least pay market value and give sick leave. Setting people up for success gets your money more efficiently with happy workers.


  6. Helpful (15)

    Beware of management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Bellevue, WA
    Former Employee - Account Manager in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    You work with awesome people and have complete flexibility with your job. One of the top benefits is the ability to travel to Amsterdam 1-2/year.

    Cons

    Management literally has no clue how to manage people. Your direct manager is great as they at least understand your role but the area and regional manager have unrealistic expectations. Driven by numbers only, which to a certain extent is important, but hotel partners are starting to notice.

    Advice to Management

    Show emotion and understand the people you work with. It's not so black/white and not ALWAYS about the numbers. The hotel partners use to like the partnership because of Bookings flexibility but now I have heard that Booking and E are flipping positions in the market. REMEMBER, you want the best relationships in the market, act like it.


  7. Helpful (22)

    Account Managers- eggs about to crack!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    As an Account Manager, the job itself isn't exactly mind bending or overly complicated (technically speaking). Working with some great hotel partners, networking and gaining real industry knowledge is great. Friendly co-workers, sense of team work amongst those of same job title, fun office activities, catered lunch, good benefits (but pay is below industry standard), and annual trip to Amsterdam.

    Cons

    In the U.S. there is a new structure in place where Account Managers have to be out of the office every other week with every Friday as an in office day to have all day long meetings. So, what does that mean? I'm already in this constant state of being stressed out from having to schedule 20 meetings with clients in a week (M-TH), have team meeting and office meetings on Friday, having to follow up from those client meetings, while then having to start all over and schedule meetings again for the next week out. Then, throw in the added work of doing pricing all day long when you are in the office (and being told that you can't do anything else, even though you still have responsibility to partners to fix their escalated customer service issues, and respond to any other inquiries they may send you). All in the meanwhile, targets and focus seem to change from week to week, or even from day to day! Senior Account Managers offer little to no support and are being told from upper management to micro-manage the heck out of us. EVERYTHING IS TRACKED now, and even though they keep saying "oh, we are not tracking you" THEY ARE and they just won't admit it. There are invisible quotas. I still haven't figured out why. I think upper management now has this general distrust of the AM team, when I know full well all of us (at least in my office) are sharp and very skilled at what we do and we all have good relationships with our partners. Back to the travel schedule - trying to prepare, schedule and meet 5 partner visits a day, 4 days a week is just draining. By Wednesday I am so tired from talking to people, thinking about what I am going to say to them, showing them the reports, and then actioning and doing follow up that I just want to fall into a blackhole and disappear. It's exhausting and I don't know how long I will last like this. I really really hate this. Last, the bonus and how things are calculated - I think they must be consulting with the government's education department because it's like common core math for business. Here's an idea: give us individual targets based in reality and then we won't be left to guess where we stand in reaching whatever % of our salary to be paid as bonus. In summary, the AM team is underpaid, overstressed, and demoralized to the fact that we are being micro-managed to the point of mistrust, when there is no reason to mistrust. It is very sad, because when I first started a couple years ago it was not like this. I like my office, my co-workers, the benefits and my hotel partners. This egg might crack soon.

    Advice to Management

    Put us on individual targets with simplified bonus structure, allow for flexibility in market visit travel schedule (ie: doesn't mater when you go as long as you get it done), maybe forego the annual trip to Amsterdam and instead pay us our market worth (didn't we make over a Billion dollars this year?) Senior account managers need to stop micro-managing and start being leaders with emphasis on development.


  8. Helpful (14)

    Wish I loved it but.....no.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator
    Former Employee - Coordinator
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Booking.com (More than a year)

    Pros

    - The end of the year party in Amsterdam for everyone in the company. - The company is growing and there is no end in sight. The CEO is very smart and is setting up some interesting things for the industry.

    Cons

    - The job you are hired for is not the job you will end up doing and the company fails to train you adequately for the transition. - Goals and Targets change radically from quarter to quarter so there is no way to adequately know if you will be getting your bonus that quarter. - Upper management is super cliquey and people advance based on who they are friends with, not on the merits of their skills. - Booking has frozen most of their hiring and is forcing their employees to move to their new offices across the country. They sell this as an opportunity and offer a "generous" relocation package but this has become the only way to advance in the company. Managers constantly imply that you are selfish if you want to stay within your own office and grow your career there. Additionally realize that people are willing to move if you provide good opportunities for them, not just the same job in some nowhere town. - Pay is low for the stress of the job. - Booking is moving to micromanaging your day by monitoring every phone call you make every day. I didn't get into this business to be measured on my sales volume. I got in it to serve the hotels and make sure they are making a good profit off of us (and us them). - HR doesn't care about the garbage or harassment that their managers do or say to their employees.

    Advice to Management

    - Understand that not everyone wants to take the same path with their careers and if you have people who are willing to expand their impact they will have on their company, reward them with the title and the extra pay, not force them to do the job to "prove themselves" with the extra work on taking on a new role besides their own, and then hire someone else to do the job that they were working to move into.

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Yes, this is a changing environment as we try hard to manage our growth. A lot of thought is put into trying to minimize the impact on employees, but we need to get better. Thanks for taking the ... More


  9. Helpful (21)

    Smoke and mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Good healthcare benefits, flexibility, nice people, interesting business

    Cons

    Egos abound in this company. If it weren't so uncomfortable it would be amusing. It's all smoke and mirrors folks. If you drink the Kool-aid you'll be okay for a while, until you realize that what you are being told could not be further from the truth. You WON'T get promoted unless you are friends with the right people. You will NEVER earn as much as you would at another OTA. Keep your head down, your mouth shut and find another job ASAP. It's nice to have free lunch once a month and bar hop on the company but what does that do for your quality of life?

    Advice to Management

    Take a good look at your managers. Recognize that young people without experience will not intrinsically know how to lead others and do something about that. Instead of sending everyone to Amsterdam for BAM, take a look at your salary structure in comparison to your competitors and make an impact on your employee's lives in a positive way.

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Management development is a key area of investment for the company as we work hard to try to manage our growth. Thanks for your comments which help us get stronger.


  10. Helpful (4)

    Interview Process - Washington State

    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The administrative staff setting up the interview was very friendly. The first phone interviewer (internal HR Recruiter) was very transparent and honest about what the organization was doing (as far as he could be)

    Cons

    Despite the reviews that I have read about management, I felt that there was a major disconnect with what the job description said and what the hiring manager was actually looking for. Even though the management's time is valuable I would expect them to be more upfront if they could not accommodate a full interview for an management position. I was informed during the interview would only be 45 min instead of an hour. Also, the in person interview was way to informal (no flow) and the interviewer had no real purpose other than being casual about travel related to the job. It made me feel like they did not value the process.

    Advice to Management

    Provide assistance to Directors to make sure that they have job descriptions that actually line up with what they are looking for. Ex: JD focused on soft skills and employee development and the Director was looking for a metrics driven individual and the entire interview was very casual. Too much on their plate and it seems that they don't know what they are looking for or what is REALLY needed. Hard to take the company serious with the employee reviews and the lack of congruence with the job description and what is really needed.

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Yes, there can at times be slight disconnects between the job posting/job description which are general across the company and the specifics of a certain role in a certain office. We try hard to ... More


  11. Helpful (21)

    Stop Wasting Time and Leave This Joke of a Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    When I first started it was a great company. However, that has completely gone out the window. The only Pro's are that you can wear jeans and Priceline looks great on your resume, that's it. You also get to go to Amsterdam for the year end party but after one visit and their attempt to brainwash you, you will leave disgusted.

    Cons

    Here is an in depth list of cons because everybody should know just how terrible this place is to work. - salary is $15-20k less than direct competitors and they know this but simply do not care. They will tell you that fresh fruit and coffee are part of your salary. In the US we actually work for money but it's a Dutch company so it is what it is. -culture is "Booking blue" which means be extremely fake. They try to paint a picture like everything is going great and people are happy but I bet close to 60% of US employees are looking elsewhere for employment. - Amsterdam- the most arrogant bunch of people in leadership positions. Sorry but I can't take you seriously in your ripped jeans and t-shirt. Stop acting like your curing cancer because your just underpaid slaves like the rest of us. Their motto is "workhorses not show ponies" . It was a chore not to be combative with this egotistical idiots. Why would I be a show pony? You don't pay people regardless Lol - senior management- I can't respect you because all you do is take orders from Amsterdam. You know you cannot manage either so stop kidding yourself. -personal development- they don't offer much but there is no point to develop yourself there. For what, a $5k raise and triple the workload? Take everything you learn and jump ship! They like to hire externally for those kind of positions, or bring someone from Amsterdam who you will just love!

    Advice to Management

    Have a backbone and challenge these things being implemented from Amsterdam. Stop being such pacifists! What's the worst that could happen lose your job? There's plenty of jobs out there where you can actually make money! My advice to everyone is stop being comfortable and look elsewhere and in the meantime revolt against these tools!

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Thanks for writing -- we're reading, listening and getting better.



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