Booking.com

  www.workingatbooking.com
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Booking.com Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.0 199 reviews

83% Approve of the CEO

Booking.com CEO Darren Huston

Darren Huston

(119 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Work colleagues are great and meeting people from all over the globe(in 12 reviews)

  • For me, the work environment is what beats all the other companies out there(in 19 reviews)


Cons
  • Company culture only extends so far as the Netherlands border(in 7 reviews)

  • extremely low pay for the huge work load(in 7 reviews)

33 Employee Reviews Back to all reviews
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    • Culture & Values
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    6 people found this helpful  

    Tons of Promises - Zero Delivery

    Customer Service Executive (Current Employee) Grand Rapids, MI

    Pros-free annual trips to Amsterdam
    -networking with people from all over the globe
    -good and valuable trainings
    -good health benefits

    Cons-extremely low pay for the huge work load
    -constant changes, new procedures and ridiculous expectations almost daily
    -horrible, immature management
    -promises unfulfilled/misleading
    -practically no room for growth
    -micro managing from people who can't manage their own lives
    -jealousy and favortism
    -promotions only offered to the incompetent brown nosers

    Advice to Senior Management-Quit micromanaging and changing everything on a daily basis.
    -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc.
    -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere.
    -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons.
    -Better yet, just QUIT and give other competent people the opportunity to turn things around.

    No, I would not recommend this company to a friend

    6 people found this helpful  

    Disappointing and frustrating.

    Anonymous Employee (Former Employee)

    ProsWorked with some amazing, creative and smart individuals. Not only in my office but throughout the company world wide. Some travel opportunities.

    ConsPosition was not challenging. Middle management were extremely clique-ish. Promotions were given out based on personal relationships rather than merit. If you weren't willing to participate in the gossip chances are your opportunities for advancement were very limited.

    When I was hired, the recruiter and other interviewers skewed the truth regarding position responsibilities and travel options. Needless to say I was very disappointed and shocked on the first day of training.

    Advice to Senior ManagementStop gossiping. Recognize hard work rather than brown nosing.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    28 people found this helpful  

    Did I Really Do This For Two Years?

    Content Editor (Former Employee)

    ProsI went to Amsterdam and traveled the U.S. for a few business trips. Those are my happiest memories of the company...when I wasn't actually doing work.

    Booking.com gave everyone an iPad for Christmas and threw a super amazing Christmas party at the Amsterdam headquarters, filled with booze, house music, and actual fun.

    Most of the people I worked with are smart, talented, creative, and driven. I've developed lasting friendships with them.

    ConsBooking.com is the type of company that tries to trick you into loving your job. A handful of bumbling idiots fall for it and would practically give their lives for B.com. The rest of us are attuned to their games and are miserable drones whose souls exit their bodies the moment we step through the door each morning. I was a robot for 8 hours a day because I was assigned menial tasks that required zero thinking and attended pointless/endless meetings about equally worthless crap. I once attended a meeting about meetings. No lie.

    If one of the Kool-Aid drinking managers doesn't like you or recognizes that you are not as brainwashed as they are, you will not advance. You will continue to do the same meaningless busy work day-in and day-out. If the managers do not personally like you and invite you to Sunday brunch or SoulCycle, you will not advance and you will most likely be driven out of the company by their cold-shoulder, high school pettiness.

    If you have any ounce of creativity in your noodle, DO NOT accept a job as a Content Editor. There is minimal writing involved. You proofread text prepared by a robot and make sales calls soliciting photos from hoteliers.

    Advice to Senior ManagementMy advice is for upper management- the Darrens and Michaelas of the company: hire local managers with management experience. Don't hire someone fresh out of college and promote them 4 times in 2 years. They are not properly trained to manage people. They've simply worked the system.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

    10 people found this helpful  

    Common theme here is low pay, favoritism, and low morale

    Anonymous Employee (Former Employee)

    ProsGreat people to work with. Fun growing company. Holiday party in Amsterdam. Offers a better product than other companies. When you wear company swag people on the street yell BOOKING.YEAH!

    ConsPay is very low for the industry and the amount of work required. Promotions not based on merit but how much your boss actually likes you. If your boss doesn't like you, even if you are always overachieving goals and helping your team achieve theirs, your accomplishment mean very little. The most productive and talented employees are not respected. The public group firing was very unprofessional. There are some very good people working here. Let their numbers do the talking, not the politics. These are common complaints for EVERY office.

    Advice to Senior ManagementThe company has acknowledged that they do read these reviews, however instead of offering higher salaries, they increased work load. Stop fostering a company culture where favoritism is highly valued. You will see an increase in morale and productivity. You are making it so that the natural leaders have the lowest morale. So instead of wanting be a positive force they do the bare minimum to not get fired and keep collecting checks. Study successful companies and their leadership values and maybe these negative reviews will turn around and increase the companies revenue.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    8 people found this helpful  

    A land of make-believe with inexperienced managers who award the brown nosers and true talent is viewed as a threat

    Revenue Manager (Former Employee) New York, NY

    Pros- Good entry position if looking for a way into the industry.
    - Can advance fairly quickly if you focus your time on making friends in the company and attending booze sessions with your boss.
    - Paid trips to Amsterdam and other parts of the world and country.

    Cons- Very low morale
    - Not a good place to work if you have a family, or want one
    - Not judged on your merit, but on who you're friends with.
    - Senior management inexperienced
    - Everything is in beta test mode always (throw everything to the wall and see what sticks)
    - Low pay compared to competitors
    - Too much focus on office gossip and industry gossip
    - Closer to a clubhouse atmosphere than a professional corporation

    Advice to Senior ManagementGet some management training so that you can stop feeling threatened by employees that possess real talent and expertise. Reward your employees based on merit instead of who you want to be friends with.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    10 people found this helpful  

    Certain perks, but didn't buy into company culture

    Revenue Manager (Former Employee)

    Pros-work happy hours, lunches
    -clean, state of the art office
    -great benefits
    -interesting travel opportunities for training & hotel visits
    -international, successful company

    Cons-employees are recognized, but on arbitrary booking records based on seasonal demand, not necessarily performance
    -very high turnover which goes unaddressed and thereby decreases office morale
    -lots of closed-door meetings and back-biting
    -lower pay than competitors
    -Senior Account Managers play favorites and hire/promote people not necessarily qualified (ie. people without bachelors degrees or revenue management backgrounds)
    -Ideas and suggestions on process changes are unwelcome

    Advice to Senior Managementtry to create a better environment to improve retention & work ethic

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    10 people found this helpful  

    Very Misleading

    Coordinator (Former Employee)

    ProsDecent training program, and have remained close with the associates in my training class.

    ConsManagement that really go against what the company claims. Instead of looking out for the interests of their team and crafting a development plan, they are consistently looking out for their own self-interests. I received an enormous amount of work to complete in a very short amount of time, received little to no praise for the work I completed, and never felt valued by the company for the short time I was there.

    Advice to Senior ManagementPlease phrase your job descriptions more accurately in the future; a Coordinator should not be as administrative and clerical as mine ended up being. Also, serve as a mentor for your team and be relationship builders as managers. I was very unhappy with my experience at Booking.com, from day 1 until I left the company.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    13 people found this helpful  

    Not all it's cracked up to be

    Account Manager (Current Employee)

    ProsEasy work, lots of free time to throw balls at each other and goof off and make fun of people. It's like high school all over again.

    ConsManagement is pathetic (especially Areas and most Seniors, they can't even use the system themselves in most cases); hard work and intelligence goes unnoticed if they don't like you for whatever reason; promises are a dime a dozen, US management doesn't follow the company culture in any sense of the word; unrealistic goals (who's coming up with this? DO THEY HAVE ANY TYPE OF REVENUE ANALYST BACKGROUND??); did I mention empty promises and crap managers who spend all their time developing themselves and leave the less informed employees to be trained by their colleagues? Oh, and the pay is pathetic.

    Advice to Senior Management1) move to an island in the Pacific 2) stay there

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    Credit Control

    Credit Controller (Current Employee)

    Prosgood benifits, relaxed work environment.

    Conssalary is not enough for the work that is required, alot of pressure. Team leads seleccion is terrible. Not quality selections.

    Advice to Senior ManagementBetter selection on local management, better compensation.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    12 people found this helpful  

    Some good people, bad management

    Acquisition Account Manager (Former Employee)

    ProsThe company culture can be a positive aspect if you are young and single. Company paid happy hours and company outings. Health benefits are pretty good and well priced. Good people. Get to travel, can be good when you're not forced to do it at least 50% of the time.

    ConsUnderpaid compared to their competition.
    Inexperienced management...company is growing quickly and management has no idea how to handle it. Most managers dont actually have management experience.
    So called "promotions" are not merit based. Get friendly with management and tell them they are great and you'll get a "promotion" where they'll cut your pay and give you more work.
    Constantly changing bonus structure with astronomical goals.
    False promises on bonuses...you might get it and then lose it.
    Bonuses are very small compared to competiton.
    No company cards for travel expenses. Pay out of pocket and then wait got reimbursed.
    HR is there for show, nothing ever gets handled the way it should.
    No growth potential at this point. If you started 5 or 6 years ago you could move up but not now.
    17 year old international company with an unorganized startup feel to it.
    CEO said it best, "if you are here to make money the you are at the wrong place."

    Advice to Senior ManagementGive your employees an incentive to work hard rather than constantly look for another job. Drop the European mentality in the US market. Employees would rather get paid more than get a couple of free beers once a month.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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