Booking.com Reviews

Updated July 15, 2015
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3.0
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Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
50 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

100 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    It's All right

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet alot of people from all over the world.

    Cons

    it can get very repetitive and stressing after a while.

    Advice to Management

    be more focused and help when someone doesn't know what to do.


  2. Helpful (1)

    my experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    You get a lot of overtime opportunity

    Cons

    People can be very very rude in a call center environment


  3. Helpful (8)

    Reality with Great Diversity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    • Encouraging, positive environment (supportive co-workers and bright interior) • Multiple bonus options, many incentives, and benefits (the company gives you allowance when making reservation at hotels, and free trips to Amsterdam for annual meeting/party) • Opportunities for promotion • Thorough training program • Company makes an effort to compensate Cons

    Cons

    • Poor work/life balance (there is penalty for sick days, and I think that is enough said. Also when hired, you are told to pick shift preference, but you will not get shifts that you asked for. Breaks are very short as well.) • Numbers over quality (you have to meet certain target line: number of case you worked per hour, percentage of your customer satisfaction), and this probably will make you feel unsecured about your job. • High turnover rate • Sharing computer • Unsanitary bathroom (very nice office interior but once opening bathroom door, you will just want to walk away. Everyone knows but no one does anything about this, yuck!)

    Advice to Management

    Do you even read this anyway? Most of reviews here pretty much say one thing, 'diversity'. As if that is the most important thing in company. Generally, most of employees, just like you in management, we all want good balance of work and personal life. Not to mention more pay. 'Diversity' won't pay my bill, nor prevent getting penalty for sick days. But I know, nothing can change the company no matter what employees say..


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  5. A job for those looking for a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in New York, NY
    Former Employee - Sales Coordinator in New York, NY

    I worked at Booking.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Awesome coworkers, fun events & some free trips to Amsterdam. M-F 9 - 5:30 done and done!

    Cons

    Micromanagement, repetitive work, call lists on call lists on call lists, your entire department might be eliminated re the Big Brother in Amsterdam

    Advice to Management

    Dear Sr Management of the NYC office, thanks for the good times and the bad times


  6. Helpful (8)

    It's a job. Used to be a lot better before they got greedy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL

    I have been working at Booking.com full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent office environment, Amsterdam trips, nice benefits.

    Cons

    Favoritism, unreasonable goals, work overload for such a low pay. You only get promoted if you play the management-puppet game, not really about your job experience or how you do your job.

    Advice to Management

    You should stop hiring new agents every month and instead focus on the agents that have been here a while and know how to do their jobs. You can't expect people to work well and productively when you have agents answering back to back to back calls on 2-3 different languages and giving them a hard time on time management while trying to finalize and resolve situations.


  7. Helpful (1)

    Fun Starting-out job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    International Travel was a huge benefit

    Cons

    Upper Management communication - they didn't communicate well to employees.

    Advice to Management

    Inform your employees of what is going on. Stop having so many closed doors.


  8. Booking.com bilingual Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Grand Rapids, MI
    Former Employee - Bilingual Customer Service Representative in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Clean, fun office environment. Free trips to Europe!

    Cons

    Have to start through a temp agency for the first few months at least. I hate the fact you don't know what hours/shift you will work until the last day of your classroom training. In my case I was assigned a 3rd shift (working 10pm to 6am)

    Advice to Management

    N/A


  9. Helpful (1)

    Bi-lingual customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It's a fast growing company that gives you opportunity to grow and gives you the ability to expand your options within the workplace. A very diverse place to work so you can get to know a lot of people from all over the world. Nice break room with lots of entertainment.

    Cons

    It eventually wears you out and you get sick of how you get treated as a kid in middle school. Very strict about switching shift. You become very sedentary. Food is expensive. Make sure you bring your own.


  10. Ok....but not what it is cracked up to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Booking.com full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -great colleagues -beautiful office spaces -annual trip to Amsterdam -health benefits

    Cons

    The company has become solely focused on sales. The training department has diminished. The only new trainings that are available are web based. Traveling for training used to be a huge selling point. They truly couldn't care about the partner unless the are given what they want. They are all about quantity of quality. No room for advancement once you hit Account Manager. People do a lot of brown nosing to get promoted. They preach team work but if goals aren't hit it will fall on the individual. You must interview for a lateral move in a different office for the exact same position. MICROMANAGEMENT

    Advice to Management

    Hire experienced managers. There needs to be more room for growth in the U.S. other than SAM. Many employees don't really care about monthly lunches or freaky Friday. Increase in pay would be better.


  11. Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    energy, travel, They spend a lot of money towards ongoing training for their employees. I was very impressed by this. So many opportunities to improve your skills

    Cons

    lower pay than industry. people promoted too quickly due to massive growth in the past 3-4 years. They appear to not be the best fit for their new positions. immaturity of some of the team. company seems to not know which direct they want to go



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