Booking.com

www.workingatbooking.com

Booking.com Reviews

Updated February 15, 2015
Updated February 15, 2015
60 Reviews
4.0
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
60 Ratings

Review Highlights

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)


Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Highlights

60 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great company culture and work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    I have been working at Booking.com full-time (more than 5 years)

    Pros

    Great company culture and work life balance. Love the people I work with and love the job itself. The company offers incredible development training's and travel to other offices worldwide. Encouragement of best practice sharing and open environment. Opportunity for career advancement if you are willing to move.

    Cons

    compensation and benefits- pay is lower than most online travel companies. They are growing so quickly, they are opening offices all over the world and not trying to retain top talent and people who have been with the company since it started. They do not offer travel perks unless you consider, you have to pay for your perk and then they reimburse you only 100 euro. If you have a family and are not single or willing to travel, advancement will be difficult. They expect 50% travel and regimented scheduling for account managers globally. They roll out procedures without testing them. I used to love this company so much but it has changed since it started in Amsterdam.

    Advice to ManagementAdvice

    Hire managers that care about their teams and not sure the formula of the company.Be transparent and work on employee retention. Continue to offer training and development for all leadership as well. This has died down in the past 2 years. Look at benefits for all employees, especially the one's that might want to start a family soon and not travel as much.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Global Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time (more than a year)

    Pros

    You're rewarding for working hard

    Cons

    No major cons, poor performance is sometimes not managed.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Attendance policy is not fare enough

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Customer Service Executive in Bellevue, WA
    Former Employee - Customer Service Executive in Bellevue, WA

    I worked at Booking.com full-time (more than a year)

    Pros

    Good company, values your knowledge and you an grow with this company. Friendly atmosphere.

    Cons

    unfortunately they are ready to fire you anytime which is strange. Their attendance policy is not good! Even though you are late from break or lunch for 1 min it gives you point! I came actually on time, logged in ADP on time and started to work BUT forgot to put myself in ready status which caused me a point. I don't think so that is FARE! Now I have 3 points and got my 1st warning which makes me sad! It was 1 min. come on! Now for 3 months I should NOT miss any days in order to clear up 3 points, which means I can't be sick, I can't go appointments which makes me so stressful !!

    Advice to ManagementAdvice

    Compliance policy should be reviewed! For no reason we are getting points and then loosing a job even though if you are on top what you are doing , because of 1 min loosing a job is redicilous!

    Recommends
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  5. 1 person found this helpful  

    Hotel Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Hotels
    Former Employee - Coordinator Hotels

    I worked at Booking.com full-time

    Pros

    The company is constantly growing plenty of opportunities.

    Cons

    Because of the size, employees can feel disconnected

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Glad things were generally positive for you; staying connected to each of our employees is a critical effort.

  6.  

    Entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (less than a year)

    Pros

    Enjoyed the the recently renovated facilities.

    Cons

    Did not enjoy the third shift or low pay.

    Advice to ManagementAdvice

    Take into account employee experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for writing !

  7. 2 people found this helpful  

    Great company to work for. Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Booking.com full-time (more than 3 years)

    Pros

    Flexible schedule. Travel reimbursement. Great laid back work environment

    Cons

    No stock-options. Micromanagement creeps in every once in awhile

    Advice to ManagementAdvice

    Increase salaries to stay competitive with the competition

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for your comments. Yes, micromanagement is an issue especially at times when we're trying hard to hit targets. We're getting better!

  8. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator Hotels in New York, NY
    Current Employee - Coordinator Hotels in New York, NY

    I have been working at Booking.com full-time (less than a year)

    Pros

    I like the solidarity found in each booking.com member. There is enthusiasm and constant support.

    Cons

    It is a non-stop, fast growing company. Adapting to this environment can be challenging. Although, adapting allows you to grow along.

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for your comment, and yes the growth is a challenge!

  9. 3 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (more than a year)

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to ManagementAdvice

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    Cons

    Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Booking.com

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Booking.com full-time (more than a year)

    Pros

    -Strong company culture
    -Good coworkers
    -Good hours
    -Not overly stressful

    Cons

    -Lower end on the pay scale

    Advice to ManagementAdvice

    The pay scale should be more evenly distributed across all levels of the company.

    Recommends
    Positive Outlook
    Approves of CEO

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