Booking.com

  www.workingatbooking.com
  www.workingatbooking.com
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Booking.com Reviews

Updated September 10, 2014
Updated September 10, 2014
223 Reviews
3.2
223 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
137 Ratings

Review Highlights

Pros
  • Work colleagues are great and meeting people from all over the globe (in 12 reviews)

  • For me, the work environment is what beats all the other companies out there (in 19 reviews)


Cons
  • Company culture only extends so far as the Netherlands border (in 7 reviews)

  • extremely low pay for the huge work load (in 7 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great company to work for. Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Flexible schedule. Travel reimbursement. Great laid back work environment

    Cons

    No stock-options. Micromanagement creeps in every once in awhile

    Advice to ManagementAdvice

    Increase salaries to stay competitive with the competition

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator Hotels  in  New York, NY
    Current Employee - Coordinator Hotels in New York, NY

    I have been working at Booking.com full-time for less than a year

    Pros

    I like the solidarity found in each booking.com member. There is enthusiasm and constant support.

    Cons

    It is a non-stop, fast growing company. Adapting to this environment can be challenging. Although, adapting allows you to grow along.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Great company to work on your own development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Great people, training and development, growth in the company and company culture

    Cons

    Top down management, salary is lower than most companies. Travel benefits are a joke. Great company for young people who can pick up and move but bad for established people with families who can't move.

    Advice to ManagementAdvice

    Listen to middle mgmt and let them make decisions based on territory needs. Stop dictating and start retaining your top employees

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive  in  Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time for more than a year

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to ManagementAdvice

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    Cons

    Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Booking.com

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Booking.com full-time for more than a year

    Pros

    -Strong company culture
    -Good coworkers
    -Good hours
    -Not overly stressful

    Cons

    -Lower end on the pay scale

    Advice to ManagementAdvice

    The pay scale should be more evenly distributed across all levels of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 7 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive  in  Wyoming, MI
    Current Employee - Customer Service Executive in Wyoming, MI

    I have been working at Booking.com full-time for more than a year

    Pros

    Great way to gain customer service skills and how to deal with different types of complaints, great starting pay and pay raises per year, year end bonuses are awesome, trips to Amsterdam are sometimes available, high bonus tier; the harder you work the more you earn. Overtime is also often needed to help when numbers are really high.

    Cons

    Dealing with heavy complaint loads and lots of angry phone calls, favoritism by upper management, hard to advance to another position or supervisor position, consistency with procedures and balancing customer satisfaction methods. Often one person will train you a certain way, but you can still be marked down by a quality agent for doing something wrong, when you were trained a specific way. It's not very consistent. I also find a 30 minute lunch break is just not enough when working a 10 hour shift. I've also seen the last few rounds of interviews for various positions such as supervisor. Often people with terrible quality and productivity are promoted, because they are extremely social with the upper management. Those of us who are very good at their job and beg our teamleads for advice on being promoted are often given a few words of advice, but no real follow through. Interviews also vary; my first interview was all behavior questions in which I was, to be honest, not prepared for. After countless hours of studying and mock interview preparation, they asked all time management questions, and denied me, stating my answers were great, I just needed to "be more detailed." Promotions feel like a joke, and you pretty much have to be a social butterfly who kisses up to management to be considered, and have to overstep your comfort zone by emailing other departments to see if they need help with anything just to get your name out there. There is a fine line between initiative and desperation here.

    Advice to ManagementAdvice

    Ditch favoritism when considering people for a promotion and really look at their productivity rather than how well they do at an interview. How you conduct yourself in an interview is very important, but leading a team and helping to increase their productivity is also equally as important. I would also like to see more of a complaints team in the different offices. Agents work on everything from changing dates on a booking, to someone who was overcharged by a hotel, to a huge overbooking crisis. It is often too draining on agents and yet we still keep going.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Satisfactory entry-level job in editing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Editor  in  Houston, TX
    Former Employee - Content Editor in Houston, TX

    I worked at Booking.com full-time for less than a year

    Pros

    Great work environment and morale, good company standards, lots of travel and relocation opportunities, fun team atmosphere

    Cons

    Not a large variety of work to do, work was slow at the beginning of the quarter, pay could have been higher

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    a lot of fun and learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Amsterdam (Netherlands)
    Former Employee - Anonymous Employee in Amsterdam (Netherlands)

    I worked at Booking.com full-time for more than 5 years

    Pros

    exactly that: at the time I was there you got many opportunities to grow into different roles and learn fast. the company is packed with very nice people, young and dynamic.

    Cons

    compensation never inline with the amount of work, poor to non existing work/life balance (unless you live the booking life, with all events, trainings, activities and drinks with colleagues, you're not getting anywhere) and obsessive internal branding (with all the blue, DNA, conquering the world... it started to feel very fake).

    Advice to ManagementAdvice

    give better trainings to management and allow time for people to grow into their positions. Culture and values are wonderful on paper but don't really get applied on the floors

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com for more than a year

    Pros

    growing super fast and making LOTS of money

    Cons

    changing super fast with LOTS of money

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