Booking.com

  www.workingatbooking.com
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Booking.com Reviews

Updated Jun 18, 2014
All Employees Current Employees Only

3.0 199 reviews

83% Approve of the CEO

Booking.com CEO Darren Huston

Darren Huston

(119 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Work colleagues are great and meeting people from all over the globe(in 12 reviews)

  • For me, the work environment is what beats all the other companies out there(in 19 reviews)


Cons
  • Company culture only extends so far as the Netherlands border(in 7 reviews)

  • extremely low pay for the huge work load(in 7 reviews)

36 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Approves of CEO

    5 people found this helpful  

    Great company to work on your own development

    Anonymous Employee (Current Employee)

    ProsGreat people, training and development, growth in the company and company culture

    ConsTop down management, salary is lower than most companies. Travel benefits are a joke. Great company for young people who can pick up and move but bad for established people with families who can't move.

    Advice to Senior ManagementListen to middle mgmt and let them make decisions based on territory needs. Stop dictating and start retaining your top employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    Customer Service Executive (Current Employee) Grand Rapids, MI

    ProsHires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    ConsRepetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to Senior ManagementHourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    2 people found this helpful  

    Good Job

    Anonymous Employee (Current Employee)

    ProsThe company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    ConsCompared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    1 person found this helpful  

    Booking.com

    Sales (Current Employee)

    Pros-Strong company culture
    -Good coworkers
    -Good hours
    -Not overly stressful

    Cons-Lower end on the pay scale

    Advice to Senior ManagementThe pay scale should be more evenly distributed across all levels of the company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    7 people found this helpful  

    Great place to work.

    Customer Service Executive (Current Employee) Wyoming, MI

    ProsGreat way to gain customer service skills and how to deal with different types of complaints, great starting pay and pay raises per year, year end bonuses are awesome, trips to Amsterdam are sometimes available, high bonus tier; the harder you work the more you earn. Overtime is also often needed to help when numbers are really high.

    ConsDealing with heavy complaint loads and lots of angry phone calls, favoritism by upper management, hard to advance to another position or supervisor position, consistency with procedures and balancing customer satisfaction methods. Often one person will train you a certain way, but you can still be marked down by a quality agent for doing something wrong, when you were trained a specific way. It's not very consistent. I also find a 30 minute lunch break is just not enough when working a 10 hour shift. I've also seen the last few rounds of interviews for various positions such as supervisor. Often people with terrible quality and productivity are promoted, because they are extremely social with the upper management. Those of us who are very good at their job and beg our teamleads for advice on being promoted are often given a few words of advice, but no real follow through. Interviews also vary; my first interview was all behavior questions in which I was, to be honest, not prepared for. After countless hours of studying and mock interview preparation, they asked all time management questions, and denied me, stating my answers were great, I just needed to "be more detailed." Promotions feel like a joke, and you pretty much have to be a social butterfly who kisses up to management to be considered, and have to overstep your comfort zone by emailing other departments to see if they need help with anything just to get your name out there. There is a fine line between initiative and desperation here.

    Advice to Senior ManagementDitch favoritism when considering people for a promotion and really look at their productivity rather than how well they do at an interview. How you conduct yourself in an interview is very important, but leading a team and helping to increase their productivity is also equally as important. I would also like to see more of a complaints team in the different offices. Agents work on everything from changing dates on a booking, to someone who was overcharged by a hotel, to a huge overbooking crisis. It is often too draining on agents and yet we still keep going.

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    Satisfactory entry-level job in editing

    Content Editor (Former Employee) Houston, TX

    ProsGreat work environment and morale, good company standards, lots of travel and relocation opportunities, fun team atmosphere

    ConsNot a large variety of work to do, work was slow at the beginning of the quarter, pay could have been higher

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Good for a bit but not a place for career if you've studied!

    Customer Service Executive (Current Employee) Cambridge, East of England, England (UK)

    ProsGreat benefits and incentives, great Christmas party in Amsterdam every year with all expenses paid. Fast growing company. Fresh fruits, coffee,tea and meals everyday. Work colleagues are great and meeting people from all over the globe.

    ConsBoring job. Little chance of promotion, brain washing. Repetitive work everyday. There is no room for advancement as everything is micromanaged by management. Meaning merit will not get you promoted but popularity or 'visibility on the floor' to use the company jargon. If your team leader does not like you, you're stuck in your position. Promotions only offered to the incompetent brown nosers

    Advice to Senior ManagementHire competent team leaders as hiring from outside the company will give you a different view but not the booking.com view. In my experience, they hired 7 team leaders and 5 were fired. Probably it is better hire a team leader from the inside?

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Booking.com Recruiting Manager, Americas responded to this review

    Jul 8, 2014

    Thanks for the direct feedback; we're working hard to make improvements.
    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Account Manager

    Account Manager (Current Employee)

    ProsWorking Environment, Possibility to be myself, Possibility to make career, Possibility to express my potential

    ConsWorkload, Time Management, Base salary could be higher

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Booking.com Recruiting Manager, Americas responded to this review

    Jul 8, 2014

    Thanks for sharing your experience!
    • Culture & Values
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    • Senior Management
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    • Career Opportunities

    1 person found this helpful  

    Very energetic company

    Language Specialist (Former Employee)

    Prosinternational environment. career development opportunity.

    Consvery fast paced company. small offices are not settled yet. so need to be supported from head office.

    Booking.com Recruiting Manager, Americas responded to this review

    Jul 8, 2014

    We appreciate your comments and take each into consideration, thanks!
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    • Disapproves of CEO

    3 people found this helpful  

    Awesome company, amazing people

    Android Engineer (Former Employee) Amsterdam (Netherlands)

    ProsI worked for booking.com is a great company that value its personal, amazing events through out the year, and you find people all around the world. It is growing every year and since like nothing can stop them, if you are looking for challenge in the travel industry booking is a great choice.

    ConsSometimes it can be out putting the management but they keep working on making it better, the food served at the cantine is not great either.

    Advice to Senior ManagementImprove the food will make everyone happy, and never stop caring about your employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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