Booking.com

  www.workingatbooking.com
  www.workingatbooking.com

Booking.com Reviews

Updated October 13, 2014
Updated October 13, 2014
237 Reviews
3.2
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
146 Ratings

Review Highlights

Pros
  • For me, the work environment is what beats all the other companies out there (in 21 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)


Cons
  • Account managers: absolutely NO work life balance (in 6 reviews)

  • Poor Management low salary poor work ethics (in 10 reviews)

More Highlights

46 Employee Reviews Back to all reviews

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  1.  

    Entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (less than an year)

    Pros

    Enjoyed the the recently renovated facilities.

    Cons

    Did not enjoy the third shift or low pay.

    Advice to ManagementAdvice

    Take into account employee experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great company to work for. Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Booking.com full-time (more than 3 years)

    Pros

    Flexible schedule. Travel reimbursement. Great laid back work environment

    Cons

    No stock-options. Micromanagement creeps in every once in awhile

    Advice to ManagementAdvice

    Increase salaries to stay competitive with the competition

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator Hotels in New York, NY
    Current Employee - Coordinator Hotels in New York, NY

    I have been working at Booking.com full-time (less than an year)

    Pros

    I like the solidarity found in each booking.com member. There is enthusiasm and constant support.

    Cons

    It is a non-stop, fast growing company. Adapting to this environment can be challenging. Although, adapting allows you to grow along.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    Great company to work on your own development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Great people, training and development, growth in the company and company culture

    Cons

    Top down management, salary is lower than most companies. Travel benefits are a joke. Great company for young people who can pick up and move but bad for established people with families who can't move.

    Advice to ManagementAdvice

    Listen to middle mgmt and let them make decisions based on territory needs. Stop dictating and start retaining your top employees

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to ManagementAdvice

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    Cons

    Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Booking.com

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Booking.com full-time (more than an year)

    Pros

    -Strong company culture
    -Good coworkers
    -Good hours
    -Not overly stressful

    Cons

    -Lower end on the pay scale

    Advice to ManagementAdvice

    The pay scale should be more evenly distributed across all levels of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Wyoming, MI
    Current Employee - Customer Service Executive in Wyoming, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Great way to gain customer service skills and how to deal with different types of complaints, great starting pay and pay raises per year, year end bonuses are awesome, trips to Amsterdam are sometimes available, high bonus tier; the harder you work the more you earn. Overtime is also often needed to help when numbers are really high.

    Cons

    Dealing with heavy complaint loads and lots of angry phone calls, favoritism by upper management, hard to advance to another position or supervisor position, consistency with procedures and balancing customer satisfaction methods. Often one person will train you a certain way, but you can still be marked down by a quality agent for doing something wrong, when you were trained a specific way. It's not very consistent. I also find a 30 minute lunch break is just not enough when working a 10 hour shift. I've also seen the last few rounds of interviews for various positions such as supervisor. Often people with terrible quality and productivity are promoted, because they are extremely social with the upper management. Those of us who are very good at their job and beg our teamleads for advice on being promoted are often given a few words of advice, but no real follow through. Interviews also vary; my first interview was all behavior questions in which I was, to be honest, not prepared for. After countless hours of studying and mock interview preparation, they asked all time management questions, and denied me, stating my answers were great, I just needed to "be more detailed." Promotions feel like a joke, and you pretty much have to be a social butterfly who kisses up to management to be considered, and have to overstep your comfort zone by emailing other departments to see if they need help with anything just to get your name out there. There is a fine line between initiative and desperation here.

    Advice to ManagementAdvice

    Ditch favoritism when considering people for a promotion and really look at their productivity rather than how well they do at an interview. How you conduct yourself in an interview is very important, but leading a team and helping to increase their productivity is also equally as important. I would also like to see more of a complaints team in the different offices. Agents work on everything from changing dates on a booking, to someone who was overcharged by a hotel, to a huge overbooking crisis. It is often too draining on agents and yet we still keep going.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Satisfactory entry-level job in editing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Editor in Houston, TX
    Former Employee - Content Editor in Houston, TX

    I worked at Booking.com full-time (less than an year)

    Pros

    Great work environment and morale, good company standards, lots of travel and relocation opportunities, fun team atmosphere

    Cons

    Not a large variety of work to do, work was slow at the beginning of the quarter, pay could have been higher

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Dynamic and exciting. Only constant is "change"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time (more than an year)

    Pros

    Explicitly defined objectives for all. Quarterly bonus on achievement of targets.
    Average salary. Lots of learning and trainings. Dynamic social environment.
    If you are single, focused and seek a deep sense of satisfaction from what you do , this is the place for you.

    Cons

    Work can an be boring after a while. Excessive business travel which some may view as perks.
    Changes happen too fast and you must adapt or quit. If you are committed or with a family , can be a tough to cope work /life balance and adapt to changes.

    Advice to ManagementAdvice

    Consider better salary and perks in line with those offered by companies as big as Booking.com

    Recommends
    Positive Outlook
    Approves of CEO

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