Booking.com Reviews

Updated March 30, 2015
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69 Reviews
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Booking.com CEO Darren Huston
Darren Huston
199 Ratings

69 Employee Reviews

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  1. 2 people found this helpful

    Booking.com is growing company that is very fast paced with many opportunities for self development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Culture, internal training opportunities, global relationships, travel opportunities, benefits, and the people.

    Cons

    Extremely fast paced and opportunities for improvements in communication.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (less than a year)

    Pros

    Everyone is friendly from management, support staff to fellow call center employees. There is a lot of diversity within the company, multiple languages are spoken.

    In the break room they provide a relaxing environment like bean bags, free fruit, xbox one to play and they have a ping pong table

    The recruiters are awesome very friendly.

    Cons

    Wish the buses ran earlier and longer. It's hard for someone who takes the bus but it's managable.

    Not a fan of sharing desks.

    The cons are part of life so I learn to deal with it.

    Advice to ManagementAdvice

    Keep doing what your doing.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Bellevue, WA
    Current Employee - Customer Service in Bellevue, WA

    I have been working at Booking.com

    Pros

    No words to describe how amazing Jason Bjorgo and Anya both of the recruiters are amazing!
    So energetic and work hard for the best people and very professional.
    Highly recommend them

    Cons

    No cons I will be starting soon .
    But I hear a lot of Brasilian there and they are very happy with the job.

    Advice to ManagementAdvice

    Keep up the great job !
    Very happy to be part of this family

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful

    Unforgettable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSE in Bellevue, WA
    Former Employee - CSE in Bellevue, WA

    I worked at Booking.com

    Pros

    Great place to work at!

    Cons

    Nothing that I can think of

    Advice to ManagementAdvice

    Keep doing what you do!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Wonderful Experience. Would do it all again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time

    Pros

    Great opportunity for career advancement, travel and networking. Start-up culture creates a relaxed and fun environment. Most all of your coworkers will end up being your close friends. If you are interested in relocating to virtually anywhere in the globe then this is the place to be. Compensation is adequate and ensures a quality lifestyle. Although a majority of the Hospitality industry is a 24/7 mentality, work/life balance is healthy. Annual event in Amsterdam is a terrific networking opportunity and also a crazy fun time.

    Cons

    Young company experiencing growing pains in various aspects of the business. This is a first 'office job' for many people in this company. The business acumen of some employees is a product of this.

    Advice to ManagementAdvice

    There are a lot of very talented people in this company and retaining this talent is vital to the company's continued success. Learn to demonstrate more leadership qualities as opposed to management qualities. Departments should find ways to work more closely.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Great teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Booking.com

    Pros

    Great development opportunities that may lead to promotion. Strong regional leadership who walk the talk. Increased effort toward work-life balance.

    Cons

    Due to constant growth, there is plenty of change. The work always exceeds your available time, so personal time management efforts are needed.

    Advice to ManagementAdvice

    Keep communicating.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Clearly stated values and great alignment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Seattle, WA
    Current Employee - Human Resources in Seattle, WA

    I have been working at Booking.com

    Pros

    This is an outstanding organization and the best company/position I have ever had. I, along with so many others here, appreciate the work environment, the relationships with peers, the collaboration and openness, the clear objectives and measurable outcomes. This is truly a wonderful place to be!

    Cons

    Be ready to work, contribute, be proactive and serve our customers if you want to be successful here. We lay it out on the table, the expectations and the balance between employee satisfaction and serving our customers. If you are not ready to give and receive feedback, this is probably not the right environment for you. We are all part of the team and contribute equally to our amazing success and growth.

    Advice to ManagementAdvice

    Keep listening, keep pushing, stay focused on the values and the formula but always look to the next challenge so that we can take it on with passion and excitement.

    Recommends
    Positive Outlook
    Approves of CEO
  9. A++++ Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Booking.com full-time (more than a year)

    Pros

    Personal growth will take you far.

    Cons

    Transparency of senior management could be better.

    Advice to ManagementAdvice

    Focus on your close competitors, and keep developing the product.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Booking.Yeah!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Booking.com full-time (less than a year)

    Pros

    Booking.com is an employer with a clear commitment to their values, formula and recipe for success. The company stays true to its character and commitment to both customer and partner excellence. While not perfect, the commitment to experimentation then constant reinvention to get better is apparent in many areas. Growth enables opportunity for professional advancement and investments in both infrastructure like great offices, tools and resources. Colleagues are diverse, bright, collaborative and focused. After nearly a year here, I've found my professional home.

    Cons

    Pace if fast, partly due to growth and partly due to propensity for action and decisiveness. Keeping pace is challenging and for me energizing but for some may be too much.

    Advice to ManagementAdvice

    Continue investments such as acquisition of complimentary services, brands and features of our site. Maintain commitment to service excellence for customers booking on our site and to the best relationships with partners in the business.

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for your comment. While overall positive, we're still reading advice and suggestions in an effort to improve.

  11. 3 people found this helpful

    Booking.com loves there employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (more than a year)

    Pros

    I absolutely love the the company and wish there was a call center in Vegas

    Cons

    no cons at all company was grreeaattt!

    Advice to ManagementAdvice

    Please continue to love on your employees- Couture

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for writing and continuing to grow with us!

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