Boots Reviews

Updated September 10, 2014
Updated September 10, 2014
160 Reviews
3.3
160 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
31 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 18 reviews)

  • that never see you stuck, good discount compared to other retail stores (in 13 reviews)


Cons
  • The long hours culture that is just expected (in 7 reviews)

  • Training was computer based but trying to find time away from the shop floor to do this was difficult (in 6 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Okay part-time job, any longer will drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    I worked at Boots part-time for more than a year

    Pros

    -Flexible schedule and hours.
    -No micro managing.

    Cons

    -Incredibly boring, I'm serious, I could be in a store for 6 hours just walking back and forth in the aisle.
    -Lonely work environment, you are there on your own!
    -Little support from Target, sometimes they even had no idea who I was.
    -No advertising, therefore few customers even knew the company. I would only have a good sales day if a product was featured on a tv show or magazine.
    -Unrealistic sales goals, and this position is all about your sales.
    -Strict dress code.
    -A product would run out of stock and wouldn't be restocked for weeks on end.
    -Management rarely has the initiative to settle issues that would come up, "just deal with it" attitude.
    -Terrible communication.
    -Rare opportunities for advancement

    Advice to ManagementAdvice

    Please add more than one BA to a store and have more in person meetings with the entire district.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great at First but became negative really quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Beauty Advisor  in  San Diego, CA
    Former Employee - Beauty Advisor in San Diego, CA

    I worked at Boots

    Pros

    Employee discount with Target
    Good training

    Cons

    No recognition for hard work
    Rumors and gossip permitted at work.
    No structure

    Doesn't Recommend
    No opinion of CEO
  3.  

    The job is great, the management isn't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Beauty Advisor  in  Los Angeles, CA
    Current Employee - Beauty Advisor in Los Angeles, CA

    I have been working at Boots

    Pros

    Good incentive
    Work In a fast past environment
    Good product knowledge training
    Inspiring teammates

    Cons

    Annoying guest asking irrelevant questions
    Horrible manager, I should say dictator.
    No upper management support
    No chance of promotion even if you work super hard.

    Advice to ManagementAdvice

    Get involved with the feedback from the beauty advisors. We work the hardest and get the least recognition. Does not feel like a giant team AT ALL.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots

    Pros

    Paid the bills, colleagues friendly

    Cons

    poor management, little training, poor work life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    I showed willing and wanted to advance within the company, unfortunately I felt this was taken advantage off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant/Trainee Assistant Manager  in  London, England (UK)
    Former Employee - Sales Assistant/Trainee Assistant Manager in London, England (UK)

    I worked at Boots full-time for less than a year

    Pros

    I was given the opportunity to undertake workplace training with the company, to become Assistant Manager.
    I was given opportunity to work on several departments increasing my knowledge quickly.
    The team I worked with were brilliant and made me feel very welcome, esspecially as I had just moved to a new city.
    Over my time I had 2 direct managers, one really knew how to manage and work with a team setting objective and goals, as a result I felt motivated and adequately challenged in my role.
    The reason I was drawn to this job was for the customer interactions and being able to provide this to the best of my ability.

    Cons

    Due to the retail nature there was a 2 month period over Christmas where no holiday was permitted, to me this seemed a little excessive.
    I was oftered training to develop after only 3 months with the company, however I was told I was able to start Jan, then told this was full so would be April. April came and having asked for any updates regularly nothing was forthcoming, eventally told late May (almost 2 months after it was due to start) it would be starting in July, not further details given until late June, days before due to start.
    Over my time with the company I had 2 direct managers, one of whom I felt didnt display very good team leadership, I was often left feeling I was doing badly and very unmotivated as the quantity of tasks delegated without support was not reasonable.
    Due to regular cutbacks staffing got tighter and tigher meaning every day was a real challenge. I began to feel very much that just the basis were being done and the customer was suffering. The store looked messy and unloved.
    I felt very taken advantage of, as I has shown interest in development and was told I could train as assistant manager there was an expactation for me to constantly do overtime with do reward (time/pay), while I accepted as an assistant manager this would be the case I was not yet undertaking training and wasnt carrying out any roles related.

    Advice to ManagementAdvice

    Consider exatly what you are asking of your staff, they want to do well but there are boundries to what can be achieved in a set amount of time.
    Also cut backs in my experince has on occasion left in imossible to carry duties to the regulations set by the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Mostly depends on the area of the company you work in

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boots for more than a year

    Pros

    General staff are nice, friendly and good to work with, pay is above minimum wage, which is less common than you'd think and the staff discount and holiday allowance are nice too.

    Cons

    on tills the only downside really is the odd unpleaseant customer, but that kinda comes with the territory to be fair.
    on ops, however, its a different story, managers suddenly become laden with hypocrisy and seem to look for any excuse to say you arent good enough, seemingly no matter what you do or how hard you work.
    to sum, tills good, ops very bad.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Worked as Temp for 6 months, was glad to leave... Very Cliquey, Overstaffed and Terrible Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots as a contractor for less than a year

    Pros

    The positives about working here is that it was flexible (more due to frequent overstaffing), always gave the opportunity to put in extra hours to earn extra money. The clientele for the store i worked in were very nice and generally polite, never had any problems with engaging with customers and there were little problems with rude people. Some of the team I worked with were very nice

    Cons

    Working as a Temp automatically meant you were treated badly at the store I worked at - you were automatically given the worst jobs for the whole day and were criticised by the management heavily. For example, I once stopped to talk to a co-worker for a minute or so due to the shop being dead for most of the day and I had tidied the shelves several times (permanent employees would do this for more than 20 mins even when busy) and got threatened with the sack by my manager. Also, management will make you ask the same customers several times whether they need help... which clearly irritates the customer.
    If you want to work in a busy environment, don't work at Boots (The London/Shopping Centre jobs are probably different). Except for the 5 days before Christmas, it's completely dead and you're expected to 'look busy' for the most part of your shift - a task that gets tedious after the first week. I spent most of my employment there pacing up and down and tidying shelves.

    My particular line manager was clearly only given the job because she devoted her life to Boots, not because she was actually competent or qualified to be a manger - all failures by her were blamed on lower down staff. Permanent staff were very cliquey, some were very unfriendly and when I was 'buddied up' with someone to train me she acted very condescending towards me.

    Advice to ManagementAdvice

    Make training more worthwhile, treat temporary employees with more respect, serious issues with either understaffing/understaffing (can never seen to get the right balance) and some stores waste resources doing the 'advantage card' events, in the store I worked at it would have probably be more cost-effective not to open.
    Employ management who are actually academically qualified to run a business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great team, poorly organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots part-time for more than a year

    Pros

    The people you work with are great, fully supportive and never let you down. You are provided with a good uniform but be careful when ironing it! The people are what makes the workplace. management are usually approachable if you have a problem. Good discount!

    Cons

    A lot of pressure is put on the operations team. You never get appreciation for doing extra hours. You have to ring every day if you are ill. It is the same rate of pay for weekends. Shop is often understaffed, causing pressure on employees. Management are disorganised at sorting hours and pay-often underpaid! Training isn't really followed through.when booking holiday you have to book weeks off, can't book single days.

    Advice to ManagementAdvice

    Consider the number of jobs done by the ops teams- delivery, pulling forward, date checking, price checks, chiller checks, filling, gaps, excess, till work, drinks and snacks fills, cleaning, stock checks and helping customers on the shop floor-to name but a few. This should maybe reflected in rate if pay and appreciation to staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great team, shame about the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Borehamwood, England (UK)
    Former Employee - Customer Assistant in Borehamwood, England (UK)

    I worked at Boots full-time for more than 5 years

    Pros

    I worked within a great team of people who stood by each other every step of the way and were willing to help with each others roles when times got busy

    Cons

    The management were only looking out for their own development, treating staff with very little respect and often being very biased towards particular members of staff.

    Advice to ManagementAdvice

    Treat everyone with mutual respect. Your staff were willing to go the extra mile so that the store ran well but little was given back and often a thank you would go missed.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Unfair, time wasting and unfulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Healthcare Advisor  in  Bromley, England (UK)
    Former Employee - Healthcare Advisor in Bromley, England (UK)

    I worked at Boots part-time for more than 3 years

    Pros

    The idea on studying and training to maximize your full potential whilst there. I was trained in Healthcare. Prior to this, already had experience in health and Beauty

    Cons

    If only store managers would apply the rules set out for fairness and took the time to evaluate our strengths in order to help us move forwards within the company. Instead of being rewarded for my accomplishments such as completing my healthcare course, particularly during my lunch hours whilst working overtime, I was put on cash and wrap to soothe the egos of fellow workers who were envious.

    Advice to ManagementAdvice

    Please make sure that wages and overtime is paid on time.

    Doesn't Recommend
    Approves of CEO

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