Boots

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Boots Reviews

Updated August 7, 2014
Updated August 7, 2014
146 Reviews

3.3
146 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
27 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 18 reviews)

  • that never see you stuck, good discount compared to other retail stores (in 13 reviews)


Cons
  • The long hours culture that is just expected (in 7 reviews)

  • Training was computer based but trying to find time away from the shop floor to do this was difficult (in 6 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Okay part-time job, any longer will drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    Pros

    -Flexible schedule and hours.
    -No micro managing.

    Cons

    -Incredibly boring, I'm serious, I could be in a store for 6 hours just walking back and forth in the aisle.
    -Lonely work environment, you are there on your own!
    -Little support from Target, sometimes they even had no idea who I was.
    -No advertising, therefore few customers even knew the company. I would only have a good sales day if a product was featured on a tv show or magazine.
    -Unrealistic sales goals, and this position is all about your sales.
    -Strict dress code.
    -A product would run out of stock and wouldn't be restocked for weeks on end.
    -Management rarely has the initiative to settle issues that would come up, "just deal with it" attitude.
    -Terrible communication.
    -Rare opportunities for advancement

    Advice to ManagementAdvice

    Please add more than one BA to a store and have more in person meetings with the entire district.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great at First but became negative really quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Beauty Advisor  in  San Diego, CA
    Former Employee - Beauty Advisor in San Diego, CA

    Pros

    Employee discount with Target
    Good training

    Cons

    No recognition for hard work
    Rumors and gossip permitted at work.
    No structure

    Doesn't Recommend
    No opinion of CEO
  3.  

    The job is great, the management isn't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Beauty Advisor  in  Los Angeles, CA
    Current Employee - Beauty Advisor in Los Angeles, CA

    Pros

    Good incentive
    Work In a fast past environment
    Good product knowledge training
    Inspiring teammates

    Cons

    Annoying guest asking irrelevant questions
    Horrible manager, I should say dictator.
    No upper management support
    No chance of promotion even if you work super hard.

    Advice to ManagementAdvice

    Get involved with the feedback from the beauty advisors. We work the hardest and get the least recognition. Does not feel like a giant team AT ALL.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Worked as Temp for 6 months, was glad to leave... Very Cliquey, Overstaffed and Terrible Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The positives about working here is that it was flexible (more due to frequent overstaffing), always gave the opportunity to put in extra hours to earn extra money. The clientele for the store i worked in were very nice and generally polite, never had any problems with engaging with customers and there were little problems with rude people. Some of the team I worked with were very nice

    Cons

    Working as a Temp automatically meant you were treated badly at the store I worked at - you were automatically given the worst jobs for the whole day and were criticised by the management heavily. For example, I once stopped to talk to a co-worker for a minute or so due to the shop being dead for most of the day and I had tidied the shelves several times (permanent employees would do this for more than 20 mins even when busy) and got threatened with the sack by my manager. Also, management will make you ask the same customers several times whether they need help... which clearly irritates the customer.
    If you want to work in a busy environment, don't work at Boots (The London/Shopping Centre jobs are probably different). Except for the 5 days before Christmas, it's completely dead and you're expected to 'look busy' for the most part of your shift - a task that gets tedious after the first week. I spent most of my employment there pacing up and down and tidying shelves.

    My particular line manager was clearly only given the job because she devoted her life to Boots, not because she was actually competent or qualified to be a manger - all failures by her were blamed on lower down staff. Permanent staff were very cliquey, some were very unfriendly and when I was 'buddied up' with someone to train me she acted very condescending towards me.

    Advice to ManagementAdvice

    Make training more worthwhile, treat temporary employees with more respect, serious issues with either understaffing/understaffing (can never seen to get the right balance) and some stores waste resources doing the 'advantage card' events, in the store I worked at it would have probably be more cost-effective not to open.
    Employ management who are actually academically qualified to run a business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great team, poorly organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    Pros

    The people you work with are great, fully supportive and never let you down. You are provided with a good uniform but be careful when ironing it! The people are what makes the workplace. management are usually approachable if you have a problem. Good discount!

    Cons

    A lot of pressure is put on the operations team. You never get appreciation for doing extra hours. You have to ring every day if you are ill. It is the same rate of pay for weekends. Shop is often understaffed, causing pressure on employees. Management are disorganised at sorting hours and pay-often underpaid! Training isn't really followed through.when booking holiday you have to book weeks off, can't book single days.

    Advice to ManagementAdvice

    Consider the number of jobs done by the ops teams- delivery, pulling forward, date checking, price checks, chiller checks, filling, gaps, excess, till work, drinks and snacks fills, cleaning, stock checks and helping customers on the shop floor-to name but a few. This should maybe reflected in rate if pay and appreciation to staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great team, shame about the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Borehamwood, England (UK)
    Former Employee - Customer Assistant in Borehamwood, England (UK)

    Pros

    I worked within a great team of people who stood by each other every step of the way and were willing to help with each others roles when times got busy

    Cons

    The management were only looking out for their own development, treating staff with very little respect and often being very biased towards particular members of staff.

    Advice to ManagementAdvice

    Treat everyone with mutual respect. Your staff were willing to go the extra mile so that the store ran well but little was given back and often a thank you would go missed.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Unfair, time wasting and unfulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Healthcare Advisor  in  Bromley, England (UK)
    Former Employee - Healthcare Advisor in Bromley, England (UK)

    Pros

    The idea on studying and training to maximize your full potential whilst there. I was trained in Healthcare. Prior to this, already had experience in health and Beauty

    Cons

    If only store managers would apply the rules set out for fairness and took the time to evaluate our strengths in order to help us move forwards within the company. Instead of being rewarded for my accomplishments such as completing my healthcare course, particularly during my lunch hours whilst working overtime, I was put on cash and wrap to soothe the egos of fellow workers who were envious.

    Advice to ManagementAdvice

    Please make sure that wages and overtime is paid on time.

    Doesn't Recommend
    Approves of CEO
  9.  

    good in the beginning but getting worse now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    boots discount is good idea

    Cons

    if you have kids then you get time off even its posible, but if you dont have kids then it may be possible

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Going nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Dispenser  in  Belfast, Northern Ireland (UK)
    Current Employee - Pharmacy Dispenser in Belfast, Northern Ireland (UK)

    Pros

    discount, double discount days before xmas, working as a team great ppl to work with.

    Cons

    Being overlooked for training and moving forward, you get no thanks for working hard. no extra pay for hols or overtime. always wanting more from you when you are giving your all.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    50/50

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Consultant  in  Bromley, England (UK)
    Former Employee - Beauty Consultant in Bromley, England (UK)

    Pros

    Great people for the most part

    Cons

    not willing to support staff and a feeling of decimation against if you do not have a family to support

    Advice to ManagementAdvice

    ask employees what they would like the company to support them with inside and outside the company. What are there goals. Understand that just because I don't have a family doesn't mean I don't want time off over the summer holidays.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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