Boots Reviews

Updated May 26, 2015
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Boots Managing Director Simon Roberts
Simon Roberts
6 Ratings

Pros
  • e-learning is good; free staff uniform; staff discount (in 25 reviews)

  • Good discount, good team to work with (in 15 reviews)

Cons
  • The long hours culture that is just expected (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Pros and Cons

38 Employee Reviews

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  1. Okay part-time job, any longer will drive you crazy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    I worked at Boots part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Flexible schedule and hours.
    -No micro managing.

    Cons

    -Incredibly boring, I'm serious, I could be in a store for 6 hours just walking back and forth in the aisle.
    -Lonely work environment, you are there on your own!
    -Little support from Target, sometimes they even had no idea who I was.
    -No advertising, therefore few customers even knew the company. I would only have a good sales day if a product was featured on a tv show or magazine.
    -Unrealistic sales goals, and this position is all about your sales.
    -Strict dress code.
    -A product would run out of stock and wouldn't be restocked for weeks on end.
    -Management rarely has the initiative to settle issues that would come up, "just deal with it" attitude.
    -Terrible communication.
    -Rare opportunities for advancement

    Advice to Management

    Please add more than one BA to a store and have more in person meetings with the entire district.


  2. Helpful (1)

    Great at First but became negative really quickly.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in San Diego, CA
    Former Employee - Beauty Advisor in San Diego, CA

    I worked at Boots

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Employee discount with Target
    Good training

    Cons

    No recognition for hard work
    Rumors and gossip permitted at work.
    No structure


  3. Helpful (1)

    The job is great, the management isn't.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Los Angeles, CA
    Current Employee - Beauty Advisor in Los Angeles, CA

    I have been working at Boots

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good incentive
    Work In a fast past environment
    Good product knowledge training
    Inspiring teammates

    Cons

    Annoying guest asking irrelevant questions
    Horrible manager, I should say dictator.
    No upper management support
    No chance of promotion even if you work super hard.

    Advice to Management

    Get involved with the feedback from the beauty advisors. We work the hardest and get the least recognition. Does not feel like a giant team AT ALL.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Bullies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Dispenser in London, England (UK)
    Current Employee - Pharmacy Dispenser in London, England (UK)

    I have been working at Boots part-time (More than 5 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Wages are ok. The holidays are pretty generous. If you end up working with a nice pharmacist and team then that's a plus.

    Cons

    Power struggles. Bad management. They don't take any responsibility for the management of people who cause upset to others. Can be unreliable

    Advice to Management

    Improve considerably


  6. Overworked and underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispenser in Glasgow, Scotland (UK)
    Current Employee - Dispenser in Glasgow, Scotland (UK)

    I have been working at Boots full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Staff discount
    New qualifications recognised
    Not much else...

    Cons

    Less employees to do more jobs
    No room for progression

    Advice to Management

    Listen to your valued members of staff when they say they want to progress or else they will look for jobs elsewhere

    Boots Response

    May 19, 2015

    Thank you. We appreciate your feedback.


  7. Helpful (7)

    Awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispenser
    Current Employee - Dispenser

    I have been working at Boots full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Great colleagues (non managers).
    -Discount card (I hate boots so much I go to superdrug though, its cheaper anyway)

    Cons

    -Never enough staff in pharmacy so we get yelled at by customers who need their prescriptions
    -Idiots who shouldn't be managers are, I've had new managers about every 6 months ranging from incompetent, cold, two-faced and uncaring to arrogant and rude. Current manager is nice but he is probably too nice to be a manager.
    -Incredibly unhappy but no one seems to care.
    -Pay always incorrect.
    -Slow systems that don't work.
    -Badly designed driver delivery service that does not work for anyone.
    -Was expected to do dispensary training in my own time.
    -Am expected to stay later than I am getting paid for to cash up, 20-30 minutes per evening over 5 days is quite a lot of money.
    -Area managers have unrealistic targets
    -When area managers are known to be visiting there is a big panic to make everything tidy which is unrealistic so the area managers don't really know what is going on.
    -Take on more work in care home services but then don't take on extra staff, so staff are pushed to their limit.
    -A computer works out how many hours are needed in the store, which is definitely wrong.
    -Uniform is white, stores are dirty so uniforms don't stay white for long.
    -No progression.

    Advice to Management

    Stop thinking boots is the best place to work because it isnt, pharmacy targets are unrealistic and stupid.

    Boots Response

    May 19, 2015

    Thank you for your review.


  8. Helpful (1)

    Rude manager and unhelpful staff

    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Boots as an intern

    Pros

    Gain experience for future customer service jobs

    Cons

    Staff didn't tend to want to help me on my first few days of the job. This was a work placement set up for me. The manager had me doing all the jobs that none of the paid staff would enjoy doing

    Boots Response

    May 19, 2015

    Thank you for taking the time to share your review. We understand that our employees are the key to our success and the right training is important to achieve that. Your feedback will be escalated ... More


  9. Average Saturday job

    Former Employee - Customer Assistant
    Former Employee - Customer Assistant

    I worked at Boots

    Pros

    Other customer assistants were friendly and fun
    Discount
    Good pay for my first part time job with no experience

    Cons

    Poor training - no manager ever bothered to check that all the new employees had been given training
    Store would get chaotic with managers not present on the floor to resolve issues
    Rude and patronising senior staff and managers

    Boots Response

    May 1, 2015

    Thank you for sharing your review. We appreciate your feedback and we will share it further.


  10. Helpful (1)

    Very easy and challenge non existent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Birmingham, England (UK)
    Former Employee - Customer Assistant in Birmingham, England (UK)

    I worked at Boots part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff discount card, 20% off Boots products, 10% off the rest. Good place to earn some extra cash but that's about all.

    Cons

    Undervalued staff, very boring work and not really any career prospects other than going to management but even that is a dead end other than gaining some experience.

    Advice to Management

    Do all the training provided because customer assistants know more than management half of the time.

    Boots Response

    Apr 22, 2015

    Thank you for taking the time to share a review.


  11. Helpful (1)

    Started great, ended badly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Nottingham, England (UK)
    Former Employee - Buyer in Nottingham, England (UK)

    I worked at Boots full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Lots of genuinely nice people working there
    - Promote from within so good opportunities to progress
    - Move between departments, lots of opportunities to see other sides of the business
    - Lots of emphasis on importance of team meetings and 1-2-1s with managers

    Cons

    - Since the merger with Walgreens the culture has shifted a lot. Senior management seem to be under a lot of pressure and this has filtered down, so that everyone feels under pressure, overworked and under-appreciated.
    Low morale after the merger led to a large number of people who had been with the company a number of years to leave.

    - During my time I came up with a few new ideas which were successful, but I never received any credit or appreciation for my ideas being successful.
    - Blame culture. Whenever anything went wrong, all anyone was interested in doing was finding who was to blame, rather than fixing the problem.
    - In my role I would regularly work through my lunch, as well as an extra 1 1/2 to 2 hours work each day. This was expected and not rewarded in anyway. However other team has significantly less work, would take regular breaks and often leave early because of lack of work, however salary did not reflect different levels of our jobs.
    - Virtually no perks.
    - Low salary

    Advice to Management

    Stop talking about what a great place to work Boots is, and instead genuinely take an interest in your staff, appreciate their hard work, celebrate their success and reward them appropriately.



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