Boots

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Boots Reviews

Updated January 25, 2015
Updated January 25, 2015
30 Reviews
2.0
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
30 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 25 reviews)

  • Always had good discount for Boots products and double discount days for staff (in 15 reviews)


Cons
  • Long hours and not enough FTE mean that quite often the store has long queues (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Highlights

30 Employee Reviews Back to all Reviews

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  1.  

    Okay part-time job, any longer will drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    I worked at Boots part-time (more than a year)

    Pros

    -Flexible schedule and hours.
    -No micro managing.

    Cons

    -Incredibly boring, I'm serious, I could be in a store for 6 hours just walking back and forth in the aisle.
    -Lonely work environment, you are there on your own!
    -Little support from Target, sometimes they even had no idea who I was.
    -No advertising, therefore few customers even knew the company. I would only have a good sales day if a product was featured on a tv show or magazine.
    -Unrealistic sales goals, and this position is all about your sales.
    -Strict dress code.
    -A product would run out of stock and wouldn't be restocked for weeks on end.
    -Management rarely has the initiative to settle issues that would come up, "just deal with it" attitude.
    -Terrible communication.
    -Rare opportunities for advancement

    Advice to ManagementAdvice

    Please add more than one BA to a store and have more in person meetings with the entire district.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great at First but became negative really quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Beauty Advisor in San Diego, CA
    Former Employee - Beauty Advisor in San Diego, CA

    I worked at Boots

    Pros

    Employee discount with Target
    Good training

    Cons

    No recognition for hard work
    Rumors and gossip permitted at work.
    No structure

    Doesn't Recommend
    No opinion of CEO
  3.  

    The job is great, the management isn't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Beauty Advisor in Los Angeles, CA
    Current Employee - Beauty Advisor in Los Angeles, CA

    I have been working at Boots

    Pros

    Good incentive
    Work In a fast past environment
    Good product knowledge training
    Inspiring teammates

    Cons

    Annoying guest asking irrelevant questions
    Horrible manager, I should say dictator.
    No upper management support
    No chance of promotion even if you work super hard.

    Advice to ManagementAdvice

    Get involved with the feedback from the beauty advisors. We work the hardest and get the least recognition. Does not feel like a giant team AT ALL.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    ....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Boots

    Pros

    Colleagues are friendly
    discount
    health and beauty knowledge

    Cons

    Management staff are unsupportive, providing a negative atmosphere
    long days especially at Christmas

    Advice to ManagementAdvice

    Less favouritism in departments, more communication, staff meetings. Regular management training, some managers need to learn to manage their staff properly.

    Doesn't Recommend
    Negative Outlook

    Boots Response

    Jan 26, 2015

    Thank you for taking the time to share a review. Our colleagues and managers alike are essential parts of the success of our business. We appreciate your feedback.

  6.  

    Good pay, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots part-time (more than a year)

    Pros

    -excellent pay compared to other my age working
    -lovely staff, always helpful

    Cons

    -Management are useless, I wasn't told anything about how to do the job and am penalised when I can't do things for this reason
    -Unorganised
    -Don't receive discount until a year after starting when the period is apparently 3 months for probation

    Advice to ManagementAdvice

    Inform your staff of everything they need to know, we are not robots.

    Doesn't Recommend
    Negative Outlook

    Boots Response

    Dec 22, 2014

    Thank you for your review. Boots value your feedback and is committed to employee satisfaction, therefore we will use your feedback to improve in the areas that you mentioned.

  7. 2 people found this helpful  

    A pound of flesh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainee Healthcare |Advisor in London, England (UK)
    Current Employee - Trainee Healthcare |Advisor in London, England (UK)

    I have been working at Boots full-time (more than 3 years)

    Pros

    Boots training is apparently one of the best there is. I have no idea if this is true as I have had no benchmark comparison. Having said that, there is bundles of E- learning available. Ideal if you want to get into the health sector. Employee discount card. Company pension.

    Cons

    Extremely stressful environment to work in. Much is expected of you. Sometimes far more than is humanly possible or reasonable. A branches success is calculated via the amount of surveys that customers complete. This survey takes 20 mins, and people cant be bothered to spend that amount of time to do it. So, no surveys completed, you are considered a failure as a branch- discussed via a weekly conference meeting! Just what you need when you have been slogging your guts out all week. Completing the transition from trainee Healthcare assistant to fully qualified will earn you an extra 20p per hour! Boots pay £5 towards your xmas dinner. Very few visits from area managers, and when they do turn up they just criticise without any understanding of the stress you have been under. Very little praise!

    Advice to ManagementAdvice

    To deliver 'Legendary Customer Care' you need to be 'Legendary' in the way you treat staff. A £5 payment towards Xmas dinner is an insult. Your understanding of life on the shop/pharmacy floor is dilusional. Your understanding of staffing levels required to deliver 'Legendary Customer Care' is way off. Praise your staff a bit more and stop being so target led. The patient is the most important thing right? We are in the business of looking after people - you need to include your staff in that idea too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Miserable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispenser in Liverpool, England (UK)
    Former Employee - Dispenser in Liverpool, England (UK)

    I worked at Boots full-time (more than 3 years)

    Pros

    Staff discount
    Staff shop
    Uniform
    Holidays
    Home time

    Cons

    Pay & management
    Staffing levels
    Pressurised targets
    Stressful
    Staff absence

    Advice to ManagementAdvice

    Staffing needs reviewing to meet the demands & targets

    Disapproves of CEO
  9.  

    Interview at boots Christmas temp customer assistant

    • Work/Life Balance
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Boots

    Pros

    Was emailed saying I had an hour long interview/assessment with boots. Turned out it was literally a 10 min interview included 5 questions. Was over quite quickly and the interviewer was very friendly.

    Cons

    I had to wait in the staff canteen for 10 mins before anyone came to collect me for the interview, I also did not do any if the floor assessment as I was emailed.

  10.  

    Disappointed....shocked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Not Sure in London, England (UK)
    Former Employee - Not Sure in London, England (UK)

    I worked at Boots part-time (less than a year)

    Pros

    Head Office appears to take things serious enough...but the branch I worked at was a bit of a joke.

    Cons

    Non clear instructions...no training....no advise...dirty shop...left to own devices...no one wanted to help anyone out...customer service ethic disappears beyond the application and interview.

    Advice to ManagementAdvice

    Take care of new staff, they really are "your" future in so many ways.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Boots full-time (less than a year)

    Pros

    The is better pay than most similar places and there is a good range of interesting products that makes the job interesting. The staff discount is also very good!

    Cons

    You need to work long days and you are not allowed to sit down which can be hard. We are also not allowed to talk with colleagues even when the store is not busy. It can be very tiring. The company also has some policies that are a bit questionable.

    Advice to ManagementAdvice

    You're not very understanding of your employees needs even though you pretend to be. I wish you tried to understand what it is actually like to work on the shop floor.

    Recommends
    Neutral Outlook
    No opinion of CEO

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