Boots

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Boots Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.3 136 reviews

69% Approve of the CEO

Boots Managing Director Simon Roberts

Simon Roberts

(26 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe(in 18 reviews)

  • that never see you stuck, good discount compared to other retail stores(in 13 reviews)


Cons
  • The long hours culture that is just expected(in 7 reviews)

  • Training was computer based but trying to find time away from the shop floor to do this was difficult(in 6 reviews)

49 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Good

    Anonymous Employee (Current Employee)

    Prosperfect environment. everyone is very nice and working in a team

    ConsNOne. A very Good company. I haven't seen any cons yet.

    Advice to Senior ManagementMore product to sell

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Beauty Advising

    Beauty Advisor (Current Employee) Bellingham, WA

    ProsFlexible shifts
    Holiday pay
    Minimal supervision
    Flexibility of tactics
    As a Beauty Adviser you are the face of Boots in your select Target store. In my market, people were very unfamiliar with the Brand and it was hard to "sell" consumers to trust something versus a project which was already "sold" to them by a commercial. Rave reviews and reliable products really help the cause.

    ConsMinimal samples
    time goes by VERY slow
    stand on feet all shift
    information overload
    no training for makeup application
    sometimes you feel like you are a target customer service associate. many customers do not realize that you are NOT a target employee.. a lot of time i caught myself directing customers all around the store, at times i was even asked to walk them to different departments. they also ask for advice on products you are not representing

    Advice to Senior ManagementMore competitive compensation and weekly commission *versus monthly*. More ample sample cups should be distributed. More accessible "end cap" displays should be available during BA's on the clock shifts. Meetings should be in a more neutral location. It should be negotiated between the target team and the Boots BA different ways to make it clearer to customers that you are not a target salesfloor employee. more gratis should be allowed to boots reps.
    Keep up the good work selling a great product!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Friendly place to work

    Sales Assistant (Current Employee) Bracknell, England (UK)

    ProsI like the people I work with. Although I work in operations I am also working on my healthcare training so there is always room to improve. Every day is different, you never know what you are going to face and that makes it more interesting and fun

    ConsWorking in a shop in a shopping centre we have no fresh air coming into the shop. The air conditioning is not great and air temperatures can run as high as 30C in the summer. Not good when you are putting out delivery.

    Advice to Senior ManagementListen to the shop floor staff on matters more. We all have valid opinions and often feel they are not appreciated or even heard in the majority of cases

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A company of which I will always be very fond.

    Sales Assistant (Former Employee) Belfast, Northern Ireland (UK)

    ProsBoots is always professional, it undertakes excellent training approaches, and is a company that always seeks ways to strengthen its bond with its customers. On lower levels staff work great as a team.

    ConsThere is very slight room for employee professional development, in terms of promotion. Moreover, the company is currently too understaffed and this has lead to an overall exhaustion of resources at ground level.

    Advice to Senior ManagementListen to the concerns of your employees with an empathetic ear.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    It was a good job if you like to be on your feet, talking to customers and working with other people.

    Christmas Sales Assistant (Former Employee) Leicester, England (UK)

    ProsThe discount is very good, with a regular discount on normal products and more off Boots own brand products. The people were nice to work for and the manager always treated me fairly. I think the incentives to work there are good aswell because we had regular competitions over selling the most products.

    ConsIt's constantly on your feet, so your feet might ache towards the end of the day. Some of the shifts are long aswell. We had to work quite late over the Christmas period, which can be stressful and sometimes understaffed if people call in sick.

    Advice to Senior ManagementI would say maybe try to provide stools for employees at the tills.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Easy money for a student.

    Customer Assistant (Former Employee) London, England (UK)

    Pros- quite a good pay for this kind of job
    - overtime possibilities
    - discounts: 22.5% boots brands, 12.5% everything else, additionally some occasional double discounts
    - amazing colleagues, made loads of friends there

    Cons- hideous uniforms
    - monotonous and repetitive job
    - not much room for the career progression
    - long hours, short breaks
    - ridiculous rules - you can have an investigation for being 1minute late

    Advice to Senior ManagementMassive disproportions between their experience. Frequently, bad organisation and chaos. Also, very poor communication which caused problems to the colleagues e.g. lost holiday requests (imagine getting a phone call from a manager asking you why on earth you're not at work yet, while you are 2500 miles away!)

    Hire more staff as it's getting ridiculous! Plenty of times I was the only one on the shop-floor (serving/assisting customers/pulling forward and pretending a security guard!).

    Last but not least, the store's manager was an evil bully!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Busy and understaffed

    Customer Assistant (Former Employee) Edinburgh, Scotland (UK)

    ProsGood staff benefits, great training and prospects, Can transfer to another store late on in career

    Consmost stores are stretched and understaffed. Want you to give excellent customer service whilst doing operational tasks but get annoyed if you don't complete ops task

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    exciting, challenging, rewarding

    Pharmacy Dispenser (Current Employee) Nottingham, England (UK)

    ProsKnowing that we are putting our customers first and always try our best to meet thier needs, Working with a great team of people. Working for a well known company a trusted brand, pride in the company Rewarded for achievements bonus for meeting targets, and of course staff discount

    ConsStaffing levels at times to tight, we do try and plug the holes with extra duties but this at times just is not enough and to much overtime becomes to much especially when you are fulltime we arent forced to do this , because of our commitment to our business we feel we should,

    Advice to Senior Managementfigures can be made to look anyway you want them to look, beaware there is life other than Boots and no i personally dont think we should have hours that are not required but when we say we are struggling listen, We are providing a service which should be better than the best, we are BOOTS

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    A great company to work for!

    Customer Assistant (Former Employee) Bracknell, England (UK)

    ProsWorked part time on weekends so hours where manageable around my studying. Managers were friendly, approachable and would always offer help and guidance, we were always up to date with any training needed, I got on really well with my colleagues and enjoyed working with all of them. There was always something to do when the store wasn't busy, which was good as you never get bored and standing there doing nothing! the staff discount was a great bonus.

    ConsOften the store would be relatively quiet throughout the day and a large rush at lunch hour, with exceptions to christmas! There wasn't alot of overtime offered apart from during busy periods such as christmas and maybe over the summer holidays.

    Advice to Senior ManagementSales plan was great but maybe needed more staff doing it in some cases!
    clearer guidance with holiday - as that often got confused!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Fun place to work but stressful at times

    Customer Assistant (Former Employee) Leeds, England (UK)

    ProsWorked with some really nice people and definitely made some friends for life. Was always kept busy and there was never a dull moment working on the shop floor. Staff discount was good and always felt appreciated as an employe.

    ConsStore was extremely busy over the christmas period and staffing levels were not increased as much as they possibly should have been. Had a lot of work that needed doing on the shop floor but I was needed on tills rather than putting stock out. This meant that when I was no longer needed on tills I had a lot to do to catch up with putting stock out which was stressful. Pay could also be slightly higher.

    Advice to Senior ManagementIncrease staffing levels when stores are busy ie. over christmas etc.. Also make sure store managers are more professional as some in the store I worked in acted in an unprofessional manner with a lot of employees.

    Yes, I would recommend this company to a friend

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