Borders

www.bordersgroupinc.com

Borders Reviews

Updated September 23, 2014
Updated September 23, 2014
450 Reviews
3.2
450 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Borders President and CEO Michael J. Edwards
Michael J. Edwards
141 Ratings

Review Highlights

Pros
  • Coworkers were fabulous people, love of books and music (in 26 reviews)

  • They had a nice employee discount (in 27 reviews)


Cons
  • Upper Management seemed to be trying every method possible to save the company, but it was to late (in 32 reviews)

  • constant change, not much room for advancement, company went out of business (in 8 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a great job while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Borders full-time (more than 10 years)

    Pros

    Initially this was a great company filled with passionate employees who really cared about books, and the other products we carried. People who were committed to engaging customers and sharing their knowledge. Upper management had experience working in the stores and really worked to support the sales staff, the atmosphere was one of hard work in a fun environment.

    Cons

    Once the leadership began a revolving door of change and the mindset became one of cookie cutter retail big box stores, the atmosphere became oppressive. Policies were applied with heavy handed rigor even though the company had lost its direction and sense of purpose. Borders went from asking, "Are you curious?" to attempting to force unwanted product into customers hands.

    Advice to ManagementAdvice

    It would have been beneficial to actually listen to the employees, and the customers, before it became too late.

    Doesn't Recommend
    Negative Outlook
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Borders

    Pros

    People, books, advancement, salary & benefits

    Cons

    upper management, Direction of company & loss of culture

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Poor marketing led to the down fall of Borders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Book Seller
    Former Employee - Book Seller

    I worked at Borders part-time (more than 5 years)

    Pros

    Intellectual group of employees. Discounts of books. Lots of access to new types of music and films.

    Cons

    Our intelligence was not useful for the companies. We were told to recommend books that the company wanted to promote rather than our own personal recommendations. We needed to carry a focus book all the time as a way to start conversations. Many required recommendations were for books that had a mainstream audience. The store lost interest in promoting local music. This was the major downfall of the company. They centralized their operations without allowing each store to market books and media toward their own unique customer demographic. Our store was doing good, but because the company went bankrupt, we had to close down.

    Also, benefits were wonderful in the beginning. Then year after year, they cut them drastically. Many full time employees were reduced to part-time so the company didnt have to pay full time benefits. Many people lost money in the stock options.

    The company blamed the online book stores as the reason for their demise. They did enter the online market very late in the game. Also, the internal book inventory service did not allow us to search for titles efficiently. Normally, if we are given clues by a customer on a book or song they were looking for, we would do an internet search. Because of security reasons, the story did not allow internet connectivity but still provided free wifi to their customers. This was before tablets were popular, and before smartphones. It seemed that were supposed to be the brains behind the search, but of course, that is impossible.

    Advice to ManagementAdvice

    They did not care about what each store did to support their local clientele.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    such a sad story

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Pros

    smart people to work with

    Cons

    everything else. It seems most retail jobs are basically the same now. It's all about selling the goddamn loyalty programs and being a puppet. I'll never work retail again.

  6.  

    Later, much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Wilmette, IL
    Former Employee - Assistant Manager in Wilmette, IL

    I worked at Borders full-time (more than 10 years)

    Pros

    Working at Borders was perfect and frustrating.

    Cons

    Gone. Broke. Extinct. Not to worry.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SALES CLERK in New York, NY
    Current Employee - SALES CLERK in New York, NY

    I have been working at Borders part-time (more than an year)

    Pros

    Books and decent customers to work with.

    Cons

    Low pay. Not much room for advancement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier/Bookseller in Pleasantville, NY
    Former Employee - Cashier/Bookseller in Pleasantville, NY

    I worked at Borders part-time (less than an year)

    Pros

    Lots of hours available for anyone interested

    Cons

    Blackballed from working there because I gave my two weeks to the assistant manager, who never relayed it to the manager. Company went bankrupt a few weeks after I left

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    A soulless piece of meat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in Bolingbrook, IL
    Former Employee - Bookseller in Bolingbrook, IL

    I worked at Borders full-time (more than an year)

    Pros

    Fun to work around books.

    Cons

    Management by humiliation
    Smokers allowed more breaks than non-smokers
    After 1 year of great service I was given a 00.17 raise
    Employees expected to prepare special events off the clock

    Advice to ManagementAdvice

    Going on the "warpath" is not inspiring --

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    My experience was bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Hato Rey, PR
    Former Employee - Cashier in Hato Rey, PR

    I worked at Borders part-time (more than an year)

    Pros

    I could have one on one experience with the costumer. Good discounts

    Cons

    I spent a couple of days working 9 consecutive hours with no one to relieve me.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    goodbye borders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Santa Clara, CA
    Former Employee - Sales Associate in Santa Clara, CA

    I worked at Borders part-time (less than an year)

    Pros

    worked with some really nice people.

    Cons

    company let employees think their particular store wasn't going to close. most employees heard about closings from the news before the company .

    Doesn't Recommend
    Disapproves of CEO

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