Borders

  www.bordersgroupinc.com
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Borders Reviews

Updated May 19, 2014
All Employees Current Employees Only

2.9 432 reviews

23% Approve of the CEO

Borders President and CEO Michael J. Edwards

Michael J. Edwards

(134 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • Coworkers were fabulous people, love of books and music(in 24 reviews)

  • They had a nice employee discount(in 33 reviews)


Cons
  • Upper management didn't have a grasp on the stores as a whole(in 27 reviews)

  • Borders kept around 40 employees on Part-Time status to avoid giving their employees benefits(in 13 reviews)

55 Employee Reviews Back to all reviews
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    • Culture & Values
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    Poor marketing led to the down fall of Borders

    Book Seller (Former Employee)

    ProsIntellectual group of employees. Discounts of books. Lots of access to new types of music and films.

    ConsOur intelligence was not useful for the companies. We were told to recommend books that the company wanted to promote rather than our own personal recommendations. We needed to carry a focus book all the time as a way to start conversations. Many required recommendations were for books that had a mainstream audience. The store lost interest in promoting local music. This was the major downfall of the company. They centralized their operations without allowing each store to market books and media toward their own unique customer demographic. Our store was doing good, but because the company went bankrupt, we had to close down.

    Also, benefits were wonderful in the beginning. Then year after year, they cut them drastically. Many full time employees were reduced to part-time so the company didnt have to pay full time benefits. Many people lost money in the stock options.

    The company blamed the online book stores as the reason for their demise. They did enter the online market very late in the game. Also, the internal book inventory service did not allow us to search for titles efficiently. Normally, if we are given clues by a customer on a book or song they were looking for, we would do an internet search. Because of security reasons, the story did not allow internet connectivity but still provided free wifi to their customers. This was before tablets were popular, and before smartphones. It seemed that were supposed to be the brains behind the search, but of course, that is impossible.

    Advice to Senior ManagementThey did not care about what each store did to support their local clientele.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    such a sad story

    Anonymous Employee (Former Employee)

    Prossmart people to work with

    Conseverything else. It seems most retail jobs are basically the same now. It's all about selling the goddamn loyalty programs and being a puppet. I'll never work retail again.

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    Later, much...

    Assistant Manager (Former Employee) Wilmette, IL

    ProsWorking at Borders was perfect and frustrating.

    ConsGone. Broke. Extinct. Not to worry.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    ok

    SALES CLERK (Current Employee) New York, NY

    ProsBooks and decent customers to work with.

    ConsLow pay. Not much room for advancement.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible

    Cashier/Bookseller (Former Employee) Pleasantville, NY

    ProsLots of hours available for anyone interested

    ConsBlackballed from working there because I gave my two weeks to the assistant manager, who never relayed it to the manager. Company went bankrupt a few weeks after I left

    No, I would not recommend this company to a friend

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    A soulless piece of meat

    Bookseller (Former Employee) Bolingbrook, IL

    ProsFun to work around books.

    ConsManagement by humiliation
    Smokers allowed more breaks than non-smokers
    After 1 year of great service I was given a 00.17 raise
    Employees expected to prepare special events off the clock

    Advice to Senior ManagementGoing on the "warpath" is not inspiring --

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My experience was bittersweet

    Cashier (Former Employee) Hato Rey, PR

    ProsI could have one on one experience with the costumer. Good discounts

    ConsI spent a couple of days working 9 consecutive hours with no one to relieve me.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    goodbye borders

    Sales Associate (Former Employee) Santa Clara, CA

    Prosworked with some really nice people.

    Conscompany let employees think their particular store wasn't going to close. most employees heard about closings from the news before the company .

    No, I would not recommend this company to a friend

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    Shouldn't have messed with a good thing

    Supervisor (Former Employee) Pittsburgh, PA

    ProsRelaxed. GREAT Co-workers. Knowledgeable staff.

    ConsPoor management. Too many unnecessary changes. Confused direction.

    Advice to Senior ManagementNo use now.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    SOOO badly managed, from corporate down

    Bookseller/Barista (Former Employee) Fairfield, CT

    ProsAccess to tons and tons of books, coffee shop in store. Hour lunch break

    ConsI basically had to beg my manager 3 times about health insurance. Thank God I finally got itand was able to get Cobra right after we were all laid off. Another Con,, it was a fabulous book store, Branes and Noble doesnt offer the same stuff, and is way too uptight and stuffy.

    Advice to Senior ManagementNothing to say now,,, you screwed up big time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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