Boston Market

  www.bostonmarket.com
  www.bostonmarket.com

Boston Market Reviews

Updated October 19, 2014
Updated October 19, 2014
133 Reviews
2.7
133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boston Market CEO George Michel
George Michel
47 Ratings

Review Highlights

Pros
  • Easy hours to work, flexible hours, management willing to work with schedules (in 7 reviews)

  • I built a family there, flexible hours, good first job(prepares you), support on time off that is needed, and 50% off food (in 3 reviews)


Cons
  • Once you reach General Manager it's hard to climb any further up the latter (in 7 reviews)

  • Upper management is a pain in the butt and they roll out to many menu changes (in 7 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Crew Member

    Former Employee - Crew Member in West Palm Beach, FL
    Former Employee - Crew Member in West Palm Beach, FL

    I worked at Boston Market part-time

    Pros

    Really easy job, gave free lunch during breaks. Flexible for the most part. Really nice customers.

    Cons

    Very minimal training, gave hardly any hours, shifts were too short, so much cleaning to the point of it being pretty much janitorial work. No tips, didn't allow us to even ACCEPT tips!

  2.  

    Just stopped getting hours after a manager had a loud, unprovoked outburst directed towards me. Unprofessional...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Flemington, NJ
    Former Employee - Cashier in Flemington, NJ

    I worked at Boston Market part-time (less than an year)

    Pros

    Pay is competitive, my store had room to move up, it was generally easy work-mainly dishing up food and cleaning up the dining room, coworkers were all friendly and hard working

    Cons

    Almost no training was given, management didn't know how to do paperwork so I never got direct deposit even after I explained how, and I got the vibe that if you weren't "one of the guys/girls" then you were definitely out.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    it awas a good sarting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Los Angeles, CA
    Current Employee - Cook in Los Angeles, CA

    I have been working at Boston Market part-time (more than an year)

    Pros

    great diversity of people in all restaurants

    Cons

    to much work far little pay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    So-so Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY

    I worked at Boston Market part-time (less than an year)

    Pros

    Good experience for a freshman college student.
    Ability to work in fast paced environment (Depends on location).
    Okay pay for a student with no experience.

    Cons

    Upper management can be difficult to deal with.
    Do a variety of tasks and not just cashier.
    Some managers are not qualified to successfully manage a business.

    Advice to ManagementAdvice

    Better training for your managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Boston Market - Bell Blvd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Bayside, NY
    Current Employee - Cashier in Bayside, NY

    I have been working at Boston Market full-time (less than an year)

    Pros

    You will receive a good knowledge food maintenance . Learn to be quick on your feet and fast with your hands when it comes down to lunch time ( crunch time )

    Cons

    Having 2 or more jobs to do at once . Where you feel you have to do every mans job !

    Advice to ManagementAdvice

    I believe the managers should be more hands on. Most the managers here would just sit around and give orders . Wasn't very understanding with work hours and flexibility.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great for a one man band show

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Chicago, IL
    Current Employee - General Manager in Chicago, IL

    I have been working at Boston Market full-time (more than 5 years)

    Pros

    Awesome benefits. For the most part customers are very nice and fun. There are hidden gems in the upper management staff. Work hard and kiss up and you can easily make it to general manager. The company does a nice job recognizes performance in the moment. They recently start a health awareness program that consists of different challenges and you can win prizes and money by participating. Obviously the food is amazing!

    Cons

    Impossible standards. They use SMG to measure guest experience, you are supposed to run 70% or higher yet you are constantly being hammered to cut labor dollars. You are told to not get task oriented during a shift but don't give you the man power to allow this. You are held accountable to a staffing guidelines that is outdated and caters to low volume stores. There is ZERO work life balance. Holidays are a thankless time... you are expected to kill yourself and don't even pay time and a half. Pay is terrible for the standards they set both in terms of management and crew. And forget about a raise... if you get one it is so trivial its insulting. Corporate heads constantly talk about embracing the companies core values but routinely ignore them. Area manager is disrespectful and horribly trained doesn't know anything. God forbid you get a complaint... it will immediately be your fault no matter what happened and expect emails to fly in from every level of corporate (up to the CEO George Michel) telling you how terrible you are.

    Advice to ManagementAdvice

    Re-evaluate your standards for SG and labor dollars. If you want the business to continually grow cater to the high volume stores not the low volume under performers. Use man-power to build lasting customer relations and speed of service. Allowing 6 extra hours per day for someone to be in DR during peak would go a long way! Give holiday pay... the amount of stress and sacrifice that is given at every level over the holidays is immeasurable. A thank you email from your VPO is not enough. Lastly, you get what you pay for.... and if you are under paying a high performer than its only a matter of time before they get burned out. Unless some of these things are addressed I don't believe the profits this company has been experiencing are going to stick.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HSM in Silver Spring, MD
    Current Employee - HSM in Silver Spring, MD

    I have been working at Boston Market full-time (more than an year)

    Pros

    Job is fun to work in

    Cons

    To much work for what they pay you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The company could care less about its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Dallas, TX
    Current Employee - Assistant Manager in Dallas, TX

    I have been working at Boston Market full-time (more than an year)

    Pros

    Its an easy pace to work at

    Cons

    Everything. They go out of there way to make life harder on employees, there is way to much favoritism, pay is terrible, nothing gets repaired

    Advice to ManagementAdvice

    Take care of your employees better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    "Have fun having no life outside the company."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Boston Market part-time (more than an year)

    Pros

    50% off of meals is a great deal... I suppose a bad job can be better than no job.

    Cons

    Catering drivers are subject to high pressure to not slip up; expect to be closing in store close to midnight; low pay; limited opportunities for advancement.

    Advice to ManagementAdvice

    Little things like allowing workers to use headphones to listen to music while performing mindless repetitive tasks after closing can go a long way to maintaining employee morale!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    For as long as I was there they show no appreciation to the work that was done and years put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Boston Market full-time (more than 10 years)

    Pros

    meeting and greeting new customers everyday.

    Cons

    No quality of life
    long hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Boston Market Photos

BM Ormond Beach

+ Add Photo

Work at Boston Market? Share Your Experiences

Boston Market

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.