Boston Market Reviews

Updated July 26, 2015
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Boston Market CEO George Michel
George Michel
14 Ratings

Pros
  • Flexible hours if you are in school (in 7 reviews)

  • Customer service experience and discount was half off (in 4 reviews)

Cons
  • Upper management can be difficult to deal with (in 8 reviews)

  • The General Manager was a penny pinching cheap skate who would yell at us for over using a product and say it costs (in 7 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Los Angeles, CA
    Former Employee - Cashier in Los Angeles, CA

    I worked at Boston Market

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discount on food. Some breaks

    Cons

    They were always unorganized and sloppy, bad at scheduling and slow.

    Advice to Management

    Need new management.


  2. Short-Staffed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Austin, TX
    Former Employee - Cashier in Austin, TX

    I worked at Boston Market part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great fellow employees and free meal if working an 8 hour shift.

    Cons

    ALWAYS short-staffed. My work never went noticed and even when I asked for a raise they told me they could not 'afford' to give me one.

    Advice to Management

    You wouldn't have such a high turnover rate if you paid your employees a higher salary.


  3. Store employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carver in Phoenix, AZ
    Former Employee - Carver in Phoenix, AZ

    I worked at Boston Market full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Food is something to be proud of. Level of professionalism dealing with customers. (Encouraged behavior) Easy to make friends while working.

    Cons

    Poor training of all employees, including managers and GMs. Store/food policy is lectured about quite often but many times these policies can't be found anywhere in the store. There is a read board that contains nothing useful to employees to help them do their jobs. It's common to have no one doing dishes because no one wants to do them. While it is supposed to be a team effort or done between a carver and back-up cook, you will see only one person busting their butt to get it done to leave on time, often neglecting other duties for closing. Managers have poor training and more then likely wouldn't ever be hired anywhere else as a manager. (I wouldn't) Managers need to be leaders, not taskmasters. Cooperate seems to neglect safety as my store had a few safety issues that were not resolved in a timely manner. Whether or not these issues were reported to area managers, reflects Boston Market standards, therefore lack of.

    Advice to Management

    Train managers to enforce team work. End roles of all employees because we were all trained to do the same jobs as the other employees working. Swapping of roles was a common day to day occurrence regardless if training was provided by Boston Market. End role test as most of the employees forget the standards that "matter" to Boston Market. Some questions are redundant on some test and have no effect on quality or safety. Refine standards that are followed and simplify them, again most employees forget standards. Post them where anyone can look them up without having to ask for a manual. Most of the time, the manuals were lost. Pay employees more for the standards you expect to be followed, be less forgiving for mess ups for long term employees. Train managers and GMs in safety training and response. If there is a fire, a GM should know how to put it out without asking other employees what to do. Again this reflects Boston Market standards. In effect the store I worked for should have burned down due to a gas leak which was reported a month before as a minor problem. Gas has to be taken seriously, a flash fire would have cut off escape to all employees in the back. Work on preventive maintainance on all locations, does a minor problem have to become an investigation?


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  5. Shift Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Huntington, NY
    Former Employee - Shift Manager in Huntington, NY

    I worked at Boston Market (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great tasting food, flexible schedule, fun environment, fast promotion if you are motivated, responsible, pleasant and driven enough. Also a good to know is ; If you want to make more hours and your store does not have the hours to give, you can ask the General Manager to put you in another location to make more hours.

    Cons

    the pay is low, you work thanksgiving day.

    Advice to Management

    increase pay


  6. You learn to bite your tongue.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Server/Cashier/Carver in Pittsburgh, PA
    Former Employee - Server/Cashier/Carver in Pittsburgh, PA

    I worked at Boston Market part-time (More than 3 years)

    Pros

    Usually the people you work with are about the only pro I pulled away from it.

    Cons

    Pay isn't worth the work Zero benefits

    Advice to Management

    Give your employees a reason to want to work for you.


  7. Helpful (1)

    Shift manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Boston Market full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I have fun and love the food. Their quality of food is high. I also get a free meal every shift which is nice.

    Cons

    The company changes their mind of proceedures all too often. As far as regular employees pay is good. Management pay is so low and cheap. The company isn't focused on keeping up with technology or the new century so they short cut things.


  8. Boston Market is what you think it is.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Market full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    You can advance pretty easily

    Cons

    Understaffed so work load was a bit heavy at times. That called for raisies without promotion. Raises were rare.


  9. This is a sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Market part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you don't mind working during holidays, like me, you can make good money during Thanksgiving and Christmas rushes. Once you settle into a routine, the work isn't terribly hard, and I've been allowed to grow my hair out which is a major plus..

    Cons

    Upper management - the CEO down to the area manager, and maybe the store manager - they're all clearly out of their depth here. An illustrative example: A catering driver made a mistake and forgot some food, which resulted in a fine. During lunch, the catering supervisor, the area manager, and whatever the next guy up is called INCESSANTLY called the store, demanding explanations from the manager on duty, during the busiest lunch hour we had had in months. Do they not understand how a restaurant works? Additionally, I have had difficulty getting new training for new positions and have been stuck at about ten hours a week for a while. For some reason, even when I have had full availability, they have opted to hire more people in the same position. Last year, they told us that stores were closing at what was frankly an alarming rate; I cannot help but see it as their fault, not ours, as we are horribly mismanaged in general. Our area manager seems to be in denial that we are a counter service chain, and wants us to attend to our customers as if we were a full service restaurant - there are two small, hidden trash cans in the lobby and the napkins are also nearly hidden as he wants us to be in the lobby so often we'll know when they are needed. With four people working at dinnertime, and often only two of those up front, this is a nightmare proposal. I cannot imagine what restrictions he REALLY wants to implement. I have also heard stories of him being abusive and unpleasant to anyone who does not follow procedure to a T. As I said above, I do not mind working on Thanksgiving, but some might - bear this in mind, you'll be serving turkey! Christmas at my store was optional.

    Advice to Management

    Upper management needs its priorities straight. We are not a full-service restaurant; do not act like we should be one.


  10. Hourly Shift Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Boston Market part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexible schedule for school.

    Cons

    Very expensive benefits. Long work days with very little recognition towards those who work hard. Poor wages, with little to no pay bumps even after years of employment. Schedule was always late, always understaffed. Poor management within stores, includes favoritism and no discipline for mistakes that are constantly made. Lots of call outs and no shows. Lots of finger pointing when mistakes are made.

    Advice to Management

    Pay people what they deserve and recognize their hard work.


  11. Do not work there!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Aspen Hill, MD
    Current Employee - Cashier in Aspen Hill, MD

    I have been working at Boston Market part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Slow days -Customers leave tips sometimes -Nice coworkers if lucky -Food is half price

    Cons

    -long, tiring days -Mean customers -Running out of sides -Lots of work for little pay -Closing -Cleaning bathrooms -Wrapping silverware

    Advice to Management

    Let the customers have access to napkins, utensils, and other things like ketchup, salt, to-go boxes, crackers... It's ridiculous that you have to make them ask for these stuff at a FAST FOOD place!



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