Boston Market Reviews

Updated July 16, 2014
Updated July 16, 2014
124 Reviews

2.7
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boston Market CEO George Michel
George Michel
44 Ratings

Review Highlights

Pros
  • Flexible hours if you are in school (in 6 reviews)

  • I built a family there, flexible hours, good first job(prepares you), support on time off that is needed, and 50% off food (in 3 reviews)


Cons
  • Once you reach General Manager it's hard to climb any further up the latter (in 7 reviews)

  • Upper management is a pain in the butt and they roll out to many menu changes (in 6 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good first customer service experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Boston Market part-time for less than a year

    Pros

    Working in a team setting. Interacting with customers.

    Cons

    Very little training provided. Work was a bit overwhelming at times due to insufficient staff.

    Advice to ManagementAdvice

    Establish a better training process.

    Recommends
    No opinion of CEO
  2.  

    I learned a lot there.but new management isn't always good from other companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Henrietta, NY
    Former Employee - Shift Manager in Henrietta, NY

    I worked at Boston Market full-time for more than a year

    Pros

    Some of my best times is repeated guest who get to know you from treating them well and having what they want and having it ready before they get there.

    Cons

    It was very challenging when cash register's didn't work and when some folks didn't like the food.

    Advice to ManagementAdvice

    A general manager should never run out of the esentials like take out bags and utensils and napkins and paper towels

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    High standards for employees

    Current Employee - Server
    Current Employee - Server

    I have been working at Boston Market part-time

    Pros

    People who you work with are nice and helpful, can request days off when it is necessary.

    Cons

    They expect too much work for way they pay you. The standards are very high in cleaning and customer service, it is exhausting.

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  5.  

    Cheap, Cheap, Cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Member and Catering Driver
    Current Employee - Staff Member and Catering Driver

    I have been working at Boston Market part-time for more than 3 years

    Pros

    Like to help the customers. The older customers are fun. The food is great. My store manager is Great but there's only so much he can do regarding hours and pay.

    Cons

    Constantly burned by glass in serving tray. I have been there almost 5 yrs- No Raise.
    I do catering and store work and I was forced to take a pay cut to work in store which also affected my catering rate. With the cost of gas and wear and tear on my car I barely break even.

    Advice to ManagementAdvice

    Respect your employees. Give Raises, offer a free or deeply discounted meal for those who go above and beyond.Maybe you wouldn't have such serious turn-over and happy employees equal happy customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  San Diego, CA
    Former Employee - Assistant General Manager in San Diego, CA

    I worked at Boston Market full-time for more than 3 years

    Pros

    The customers are great and it's fun working as a team! The food is really good and the atmosphere is good.

    Cons

    The concept is almost impossible. I was a manager there and just couldn't take it anymore. Our management team was working outrageous hours and upper management couldn't care less. To always have every product available at all times of the day is a dream and that's the main way to retain customers. No wonder they closed so many stores.

    Advice to ManagementAdvice

    Allow more labor hours and be more generous with food cost

    Doesn't Recommend
    No opinion of CEO
  7.  

    Good people; fun job;

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Boston Market

    Pros

    The people who come in are usually older people and are very friendly. They like to talk and tell stories as you serve them so it gets interesting. And the people i work with for the most part are pretty cool.

    Cons

    There are days where there will be a big sale and they won't inform you until that day (sometimes you won't find out until customers tell you) do you'll be serving customers back to back. It'd be nice to know do you could prepare mentally.

    Advice to ManagementAdvice

    Focus more on customer service and not the bottom line. I've never had one frustrated guest personally and they all leave very happy yet I'm constantly being told to change the way i deal with them since its not "the right way"

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Needs improvement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Market full-time for less than a year

    Pros

    Really great food with great variety

    Cons

    They give nothing away, no lunch breaks, vacations, or raises.

    Advice to ManagementAdvice

    Show your employees you care, hire good managers that love to serve, not only the guests, but also the employees, whom you couldn't run your business without

  9.  

    horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Server  in  Indianapolis, IN
    Former Employee - Cashier/Server in Indianapolis, IN

    I worked at Boston Market part-time for less than a year

    Pros

    the crew is full of wonderful people, pay is pretty good

    Cons

    management is horrible plays favoritism ,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    OK

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Market full-time for more than a year

    Pros

    fair wage for hard working individuals

    Cons

    little room for creativity. Work life balance is missing

    Advice to ManagementAdvice

    n/a

  11.  

    Lack of communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Delivery  in  San Jose, CA
    Former Employee - Catering Delivery in San Jose, CA

    I worked at Boston Market part-time for less than a year

    Pros

    The freedom to make deliveries from any store that you wanted. Great people to work with. Occasionally had to go seek out new customers.

    Cons

    Drivers were not given the delivery tip if the customer ordered online. Only once did I receive a cash tip from a customer, since it was usually easier for them to add it in at the time of the order.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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