Bottomline Technologies Reviews

Updated June 11, 2015
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
25 Ratings

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Company rewards dedicated employees, great benefits (in 6 reviews)

Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Like any software related position long hours are required when releases approach but this is cyclical and the company understands the need for balance (in 6 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Helpful (7)

    One of the worst places to work in the area

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Person in Portsmouth, NH
    Current Employee - Computer Person in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits Nice work area In tax free New Hampshire

    Cons

    •Company is run like lots of small companies with head of Line of Business making all decisions • People and leadership at one Line of Business has no idea what the other Line of Business does, except at the very top •Management micromanages people •I was dept head and no idea what my budget was, even when I asked about it • Does not have the right infrastructure and processes (HR, IT, Accounting) in place for company size. • High employee turnover. Would rather fire people and hire new ones, than proved mentoring and employment development. •The compensation is highly based on stock options and grants. Management’s compensation is based on running up stock and then selling it.

    Advice to Management

    Hire professionals to solidify company processes. Recognize that you’re a $150M company, not a $15M company.


  2. Helpful (6)

    Stay away from this place if you want a life and reapect

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    health insurance ok - nice grounds

    Cons

    Total lack of respect for person. Working weekends expected, else job in jeopardy. No feedback about performance, even when requested.

    Advice to Management

    Realize the is the people that work there - and not only those in management


  3. Helpful (6)

    Dis-functional

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are better than average. Location, Location,Location

    Cons

    Management is disconnected from the employees. Very hostile environment to work in.

    Advice to Management

    Morale is at an all time low, listen to your employees. Stop asking employees to post positive comments on Glassdoor.


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  5. Helpful (8)

    Worst Company to Work for in NH NOT the Best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Portsmouth, NH
    Former Employee - Director in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    Great location in Portsmouth, NH. Seacoast location is excellent The health, dental and vision benefits are very good compared to other companies

    Cons

    The organization is like a dysfunctional family that has no direction and employees treat each other with disrespect and rudeness. The company value of working with and for each other is a joke. The CEO is nick named the "weathervane" because he changes direction so frequently that nothing gets done. They have a hard time keeping good professional employees due to number of unprofessional employees. The company tolerates the most unprofessional behavior because it starts at the TOP. It is notuncommon to hear yelling, see inappropriate and threatening emails (from management). I would NOT recommend this company to my worst enemy.

    Advice to Management

    GET NEW MANAGEMENT IF YOU WANT THE STOCK TO GET GO BACK UP


  6. Helpful (9)

    Worst company that I've ever worked for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Engineer in Portsmouth, NH
    Former Contractor - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies as a contractor (Less than a year)

    Pros

    Great location, co-workers are great!

    Cons

    Culture is purely toxic. Non revenue generating departments such as human resources have way too much influence on the "producers." Too many VP's and not strong enough middle management. Part of that issue is because no one is empowered at BT. The dysfunction here will eventually bring the company crashing down.

    Advice to Management

    Communication must be improved. Since they are organized by product lines and verticals, communication between the silos is non-existent and very frustrating. You might also want to reduce the power in those non-revenue generating departments STAT. To have a VP in software development report to a VP in HR is ludicrous.


  7. Helpful (8)

    VP Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    None what so ever! Oh Yes, if you can say "Yes Sir!" you will be a star.

    Cons

    No Vision or Goals. Very tactical no strategy. Treat workforce like an accordion. The CEO behavior is deplorable.

    Advice to Management

    Understand software development 101 or remove the name "Technologies" from the name.


  8. Helpful (9)

    Lousy place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Portland, ME
    Former Employee - Software Engineer in Portland, ME
    Doesn't Recommend
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    none that I can think of.

    Cons

    Understaffed and frequent turnover of employees due to an increased workload.

    Advice to Management

    Get your priorities straight. Settle on a workable plan and finish it before changing your mind.


  9. Helpful (20)

    Bottomline Technologies is a family wrecker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Free fruit, free ice cream truck in the summer, ok for people new to the job market who have no sense of their worth and are willing to work impossible hours without overtime pay. Good employee stock purchase plan. Employee of the quarter recognition. Community giving. It's possible to survive here as long as you don't look at the outside employment opportunities.

    Cons

    The cost of this job is all too often one's family, marriage, or health. Even at the VP level people end up having to choose between keeping their family together or keeping their job. People get so overworked that it's common to get stopped in the hallway to hear employee griping. The HR department gives lots of lip service to quality of life but I the following are true stories of former employees : An employee in building services was called back early from recovering from a tumor removal to pack up boxes for laid off employees and then he was laid off when he was done. An employee was forced to choose between being with her mother the day that she died from cancer or lose her job. It was the end of the quarter and the end of the quarter is a hostage situation at BT. Employees are regularly denied breaks at the end of the quarter simply because each quarter is poorly planned. Employees are often demeaned by having to ship software that isn't ready to be deployed, simply to get revenue recognition. The CEO is all about image. It's not unusual for him to hint to employees that they should put positive reviews up here. I cringed when I saw that he publicized the murder of an employee in the Portsmouth, NH office while at the same time the company could be cold blooded to employees with ill family members. "FMLA? What's that?" There is little to no career path. Managers treat annual reviews like they are a necessary evil and executives are often immune from wage freezes. Once you leave BT and go to another employer you realize how undervalued you were and how poor the quality of work/life balance was. The CEO used to be known for parking his Porsche in the community college lot so that the employees wouldn't get a hint of how well off he was. Surfing the insider trading boards is an exercise in masochism that some employees indulge in. The HR department doesn't participate in the employee quality of life. They seem to be there to defend the company against lawsuits. When the CEO reads a book that inspires him he'll change the organization massively and sometimes negatively without getting employee feedback.

    Advice to Management

    Leave. The "working with and for each other" line is insulting and disingenuous. One has to be careful walking in the hall to not have the CEO walk into you as if you are invisible. The employees have families. Stop trying to win awards and trying to get the world to believe that you are a great place to work and step aside and let someone who actually values employees to be in charge. Get rid of the ice cubes that run the HR department. There was a big downgrade in leadership several years ago and the promise of this employer is gone. Shame on the leadership for strong arming employees to write positive reviews. It's funny to see the clues that they leave to make sure that the leader knows that it was they who wrote the review. Stop telling the employees how much cash you have on hand in one breath and to tell them that it isn't for raises in the next. It demonstrates extreme disconnect. Headhunters used to look me in the eye and say, "how did you manage to stay there so long?" The better question is why?


  10. Helpful (10)

    Run away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, free fruit in the summer, free ice cream.

    Cons

    If you want your ideas, suggestions, and work to go unnoticed if your not in Portsmouth then this is the place for you. They are a national company trying to be a global company. When you have a distributed workforce you must utilize them to your advantage, this company doesn't know how to do this from middle management all the way up. Getting someone to respond via email is the most trying task I have ever seen in a company, I would have emails go days without a response and this from my own team. Since I was a remote user and not in Portsmouth there was never a feeling of being welcome by the majority of people. I watched and listened to people actually undermine the CIO, so there is no respect for the management at all.

    Advice to Management

    Go back to school and learn how to run a global company. You may be one of the biggest players in your market but you have a lot to learn.


  11. Helpful (14)

    Bottomline Technologies where incompetence meets ignorance

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Portsmouth, NH
    Current Employee - Applications Developer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to Management

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company. To the CEO beware of false prophets ... ! To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.



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