Bottomline Technologies

www.bottomline.com
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Bottomline Technologies Reviews

Updated February 27, 2015
Updated February 27, 2015
53 Reviews
3.9
53 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
53 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

53 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Poor senior management, lack of foresight with workload planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to ManagementAdvice

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portsmouth, NH
    Current Employee - Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to ManagementAdvice

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 13 people found this helpful  

    Bottomline Technologies where incompetence meets ignorance

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Portsmouth, NH
    Current Employee - Applications Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to ManagementAdvice

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company.
    To the CEO beware of false prophets ... !
    To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness
    To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 9 people found this helpful  

    Stuck in the past, stalling in the present, scared of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    Cons

    Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to ManagementAdvice

    If you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    VP Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than a year)

    Pros

    None what so ever! Oh Yes, if you can say "Yes Sir!" you will be a star.

    Cons

    No Vision or Goals. Very tactical no strategy. Treat workforce like an accordion. The CEO behavior is deplorable.

    Advice to ManagementAdvice

    Understand software development 101 or remove the name "Technologies" from the name.

    Doesn't Recommend
    Disapproves of CEO
  8. 5 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Dis-functional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Benefits are better than average.
    Location, Location,Location

    Cons

    Management is disconnected from the employees. Very hostile environment to work in.

    Advice to ManagementAdvice

    Morale is at an all time low, listen to your employees. Stop asking employees to post positive comments on Glassdoor.

    Doesn't Recommend
    Disapproves of CEO
  10. 6 people found this helpful  

    Disregard for employee success; knee jerk management actions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Bottomline Technologies

    Pros

    - good product portfolio, although trailing competitors in some aspects
    - excellent technical support; very responsive to customers
    - good benefits

    Cons

    - short-term view of employees - "what have you done for me lately" attitude
    - poor training program for new employees - more like baptism by fire
    - management did not support employees
    - management would talk about employees behind their backs
    - employees viewed as expendable

    Advice to ManagementAdvice

    Invest in employees training and growth. Find ways to support them instead of undercutting them. Decide on a strategy and stick with it. Changing strategies and laying employees off every 6 months is no way to be a successful company over the long term.

    Doesn't Recommend
    Disapproves of CEO
  11. 6 people found this helpful  

    Stay away from this place if you want a life and reapect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    health insurance ok - nice grounds

    Cons

    Total lack of respect for person. Working weekends expected, else job in jeopardy. No feedback about performance, even when requested.

    Advice to ManagementAdvice

    Realize the is the people that work there - and not only those in management

    Doesn't Recommend
    Disapproves of CEO

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