Bottomline Technologies Reviews

Updated June 11, 2015
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
25 Ratings

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Company rewards dedicated employees, great benefits (in 6 reviews)

Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Like any software related position long hours are required when releases approach but this is cyclical and the company understands the need for balance (in 6 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Helpful (9)

    Annual Layoffs, Managment purchases new Maserati/Tesla

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some opportunities for advancement, OK benefits given the area, location of HQ at Pease trade port , free fruit every other month

    Cons

    HR team actively using Glassdoor to counteract negative reviews (which says it all). Annual layoff of 5% of employees and questionable accounting for "growth" y/y. Software development is largely outsourced. No work/life balance to speak of.

    Advice to Management

    Fire lackluster CEO. Don't manage workers by fear of being let go. It sets a bad example when a members of our management team buy a new Tesla/Maserati but asks middle management to tighten our belts.


  2. Helpful (6)

    Bottomline Technologies, Are you really that Desperate?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Portsmouth, NH
    Former Employee - Project Manager in Portsmouth, NH

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great locations, good benefits packages, A decent place to start for a recent college Graduate if you plan to learn and run or use Bottomline as a stepping stone...
    US locations are pretty solid.

    Cons

    A bipolar dysfunctional organization. Leadership is cut throat, lacks vision, passion and the appropriate skills required to get to the next level as a company. Questionable manipulative behavior is commonplace at Bottomline. Look no further than Glass door under trends for Bottomline and you will see that after years of steady ratings decline a recent spike in positive reviews. If only their stock rose like that! This is driven by internal pressures put directly on individuals within the company by the leadership at all levels. Particularly those fresh out of college who don't know any better or are vulnerable to manipulation. Bottomine has a well deserved reputation as a toxic environment which is so well known that they are desperate to try to obfuscate perceptions by preying on 20 somethings just entering the workforce. Instead of fixing the cultural problems they choose to try to manipulate. This is one small example of why Bottomline is not a healthy organization and why you should consider looking elsewhere.

    Advice to Management

    Fix your culture, take the first step in solving the problem and admit you have one.
    Don't expect to get a different result from the same behavior.
    Hang it up... pass the baton to more qualified or less burned out people...
    Do the right thing..


  3. Helpful (4)

    This compan is a joke. Stay away from it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compared with other companies I have worked for, I don't see any Pros for this company. Salary is below market rate. Bonus is only a couple of hundred bucks for average employees.

    Cons

    A lot of politics and favoritism in its workplace. If you are colored people, stay away from this company.

    Advice to Management

    Learn how to treat people equally.


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  5. Helpful (7)

    Company is not for everyone

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    BT has very good benefits.
    There are many talented people. The company has a nose for acquiring good but undervalued business.

    Cons

    There is a culture of distrust throughout the company. Open communications are non-existence in most departments. It seems everyone or group lives in their little island with no way off. Leadership has attempted to create a good culture through verbal, email and other types of communications but their actions are the opposite.
    I honestly do not think anyone trust the leadership team, which includes HR. Many people prefer not to go to HR because it was a "death wish", this is sad (hearsay).

    Annually they lay people off so they can make room for new people from the acquisitions. The layoff seems to be pretty random, definitely not based on performance. Luckily I left before then. Many good people were let go.

    You will find these things throughout the company --smoke and mirrors
    --immature processes
    --inefficient
    --rude and disrespectful
    --lack of teamwork

    I am surprised they average 3 stars, the horror stories from this company blows me away.

    Advice to Management

    Come up with a better strategy than growth through acquisition. The stress that you are putting on your employees are unnecessary and will become a major problem in the future. Get your house in order and go back to basics.


  6. Helpful (12)

    It's all a shell game...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer
    Former Employee - Quality Assurance Engineer

    I worked at Bottomline Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stock option plan and exposure to technologies.

    Cons

    Everything else. They have no concern over employee retention. They would rather treat all employees poorly and hope they have an organization built on a staff that are too afraid to leave or simply too lazy to seek better treatment.

    Work life balance is nonexistent. Don't let them fool you with the allure of raises and bonuses either. Won't happen.
    Company motto is "With and For each other". They tout this mentality, but it's a facade. They have little to no concern for each other.

    Advice to Management

    Stop purchasing companies and leading everyone to believe that employees are the most important asset. We both know you don't actually care. You buy the company drain it of its product like the vampires you are and then you let all the employees quit from awful working conditions, lay them off to move resources or keep them around and treat them horribly.

    Finally for the CEO...you're a clown. You have staff meetings and you blow horns and play ridiculous musical instruments on your computer. You have a clapping and cheering button you press. You think it's cute and funny, but the reality is everyone else is laughing at you. Start thinking of your employees and you won't need to press the clap button. People will actually respect you and clap for you.


  7. Helpful (6)

    Bottomline is a sweatshop. That was my experience after working there for several years. Others are in agreement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are very nice. There are things to learn (only on your own, however-little or no training is offered), but the pressure is ridiculous.

    Cons

    They claim to believe in work-life balance, but nothing is farther from the truth. People work crazy hours, with no regard for anything but work. They also have yearly layoffs,

    Advice to Management

    Think more of the employees, offer more training and opportunities for advancement, practice what you preach as far as work-life balance.


  8. Helpful (15)

    Image over substance, dollars over humanity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Portsmouth, NH
    Current Employee - Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to Management

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.


  9. Helpful (4)

    Joke of company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Reading, England (UK)
    Former Employee - Customer Support Specialist in Reading, England (UK)

    I worked at Bottomline Technologies full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free fruit, that is all

    Cons

    Support team leader was unprofessional power trip happy

    Advice to Management

    Glad to see bad reviews does show I made a great decision to leave


  10. Helpful (5)

    Poor senior management, lack of foresight with workload planning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to Management

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.


  11. Helpful (5)

    Bottomline is the bottom of the barrel!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to Management

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".



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