Bottomline Technologies Reviews

Updated August 24, 2014
Updated August 24, 2014
54 Reviews

2.5
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
45 Ratings

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch (in 5 reviews)

  • Good benefits, free fruit in the summer, free ice cream (in 3 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 7 reviews)

  • Too many VP's and not strong enough middle management (in 5 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great Company for A players

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies for more than 5 years

    Pros

    Very much client delight focused, compensates well if you are making an impact.

    Cons

    if you are not good, does not take long to get fired

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Bottomline Technologies, The Grass is Not Greener

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Specialist
    Current Employee - Product Specialist

    I have been working at Bottomline Technologies full-time for more than 8 years

    Pros

    There are great people to work with and the benefits are top notch.

    Cons

    The upper management Push, Push, Push to get everything done. Most employees seem to be overworked and under appreciated. There also seems to be a habit of cutting the workforce just prior to quarterly results so the "books" look more tenable to the Public Stock Holders.

    Advice to ManagementAdvice

    Be more transparent and actually hire the staff necessary to carry the work load you expect to need.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 9 people found this helpful  

    Bottomline Technologies where incompetence meets ignorance

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer  in  Portsmouth, NH
    Current Employee - Applications Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to ManagementAdvice

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company.
    To the CEO beware of false prophets ... !
    To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness
    To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Nice Company and people, but..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    Great corporate philosophy, great ethic of working 'with and for' each other, good pride in their work.

    Cons

    It's a sweatshop. No other way to put it. They talk of 'work-life balance', but they do not walk the walk. Very long hours are frequently expected.

    Advice to ManagementAdvice

    If you say you believe in work life balance, practice that.

    Approves of CEO
  6. 1 person found this helpful  

    EMEA Growth by acquisition, not focused on clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Their cash rich status will ensure stability in your career here. EMEA region is well established, with a managerial team that has grown steadily through acquisition

    Cons

    There's a lot of internal positioning that politics which will suck your time up in whatever role you take at this company. Their growth by acquisition approach typically results in throwing the valuable people away and adding products to their offering that they don't necessarily understand or know how to sell. Over time, the main area that suffers is the customer experience, ironically one of the main areas they spend their marketing budget on. Saying is not doing.

    Advice to ManagementAdvice

    Stop working in silos and understand your processes from start to finish before assuming that your operations are in good working order. Give value to the client before bringing money into the equation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Fast Paced Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    There are a ton of positives at Bottomline. The most important one are the people. This is an amazing group of very smart and very motivated people.

    Bottomline is growing at an amazing rate
    Lots of opportunities for motivated employees to move up
    Lots of high quality very smart people to work with
    You will be challenged and you will grow your skills if you are successful here
    Great culture
    No boundaries between teams. People work together
    Amazing location in Portsmouth NH
    One of the best college hire programs I've ever seen
    I've personally recommended Bottomline to several friends
    My daughter loves the annual bring your kid to work day
    The ice cream truck shows up every other Friday all summer

    Cons

    Bottomline is not for everyone. This company is made up of top performers and people that are looking to go home at 4:40 won't be happy here. Be sure you are looking to join a company that's growing this fast before joining Bottomline. If you don't want a challenge this is not the right place for you.

    Advice to ManagementAdvice

    Keep growing your pool of talented people. Invest even more in training and mentoring programs. The ones in place today are working.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company but lots of room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time for more than a year

    Pros

    Employees are go getters and want to impress and succeed and great benefits

    Cons

    There is a disconnect between management and employees. There is a desire to be a global company but the knowledge to do it successfully is severely lacking. There is very little sharing of information between employees and groups as people silo information to ensure their job, which causes lots of issues.

    Advice to ManagementAdvice

    Look through your employee base and find people who have worked for successful and unsuccessful global companies to see what knowledge they can bring to your company so all can succeed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Building a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for more than 5 years

    Pros

    I’ve worked at Bottomline for over six years now, and I can say that the environment is high-energy, positive, and supportive. At all levels, there is an emphasis on putting the customers first, and supporting your team and co-workers (we’d call it “working with and for each other”). For the entire time I’ve worked here, the company has been aggressively growing by pursuing larger customers, acquiring new businesses, and expanding its offerings to capture more business. The company has grown significantly (check the market cap), and continues to push along that track. What that means for employees is a fast paced environment that top performers will be comfortable in.

    With all of that said, people at all levels take pride in the company’s achievement, and management makes everyone aware of the business results and how every person contributes to our success.

    Salary and Bonuses - Ample, opportunities to ensure that you're where you feel you should be
    Benefits - Excellent, can't say enough about the medical, vision, dental, life ins, etc.

    Cons

    These are not "Cons", but a reality check:

    When considering Bottomline, don’t mistake it for a “typical” medium size company that’s coasting on past successes. The pace is fast.

    The company has high expectations, and those who have high expectations of themselves will succeed most here.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A wonderful place to work; I am proud to be a part of BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for less than a year

    Pros

    -Positive, forward-thinking and creative environment
    -Excellent benefits and employee perks
    -Great people!
    -Bottomline has a very strong focus on giving back to our community!
    -Employees are valued and respected
    -Fast-paced and a positive, challenging environment

    Cons

    No specific negatives; as with most companies, communication between departments and/or management could be improved.

    Recommends
    Positive Outlook
    Approves of CEO

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