Bridgepoint Education Reviews

Updated August 6, 2015
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Bridgepoint Education CEO and Director Andrew S. Clark
Andrew S. Clark
31 Ratings

Pros
  • The company has good benefits, a matching 401k, a gym and many other perks like great buildings and technology to work with (in 7 reviews)

  • positive working environment, work life balance is positive (in 4 reviews)

Cons
  • Employees are NOT treated well (Repeated mass layoffs, favoritism by managers and directors is rampant) (in 4 reviews)

  • The upper management just keeps getting richer on the backs of those below them (in 6 reviews)

More Pros and Cons

41 Employee Reviews

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  1. Helpful (1)

    My Worst Nightmare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in San Diego, CA
    Current Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    There is a lot of room for growth as this is a growing company. Many positions are open and the people who work here are generally fun and smart.

    Cons

    The main point of my job is to "sell" education which they constantly tell you it's not a sales job. Your job is based on pure #'s and if you don't meet or exceed these goals you will either be given a paycut or eventually let go. you have 6 months to prove yourself but by month 2 or 3 if you are not "lucky" then you will start getting warnings and written up due to performance. Resources are distributed unfairly. If you are doing well, you will be helped to do better. If you are struggling, just expect to be pushed down further. This job is very stressful and not worth the pay. Nothing in my life has made me felt more worthless and low than this job.

    Advice to Management

    Get more realistic expectations.


  2. Helpful (2)

    Bridgepoint Education has miles to go before it can claim to be "Best In Class."

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in San Diego, CA
    Current Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Friendly co-workers, good initial compensation, good equipment.

    Cons

    High-pressure sales environment, blatant favoritsm, deliberate sabatoge, ineffective marketing/lead generation.

    Advice to Management

    Change company culture. There needs to be a change from the high pressure sales element to a concern for quality.


  3. Helpful (1)

    Horrible lack of leadership in the IT organization

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in San Diego, CA
    Former Employee - IT Engineer in San Diego, CA
    No opinion of CEO

    Pros

    Great talented co-workers (most of whom are going to leave), not a lot of on-call work, decent benefits, large environment, free education, for what it's worth.

    Cons

    There's a great deal of "good ol boy club" stuff going on within the IT organization. Most of the truly talented and seasoned Engineers have left the company after performing miracles only to recieve no credit or support from management. The internally coded software is mostly crap, but you are going to have to support it because the people that create it 'can do no wrong'--all executive level support and backing is to the developers, IT Engineers and admins are treated like custodial workers and are expected to be ready with their mops when the golden children release bad code and break systems. Most of the 'opportunities' within the organization are given to buddies and people that fluff the right people, not the people with the most experience or greatest skill set. The current director of IT was from a company called Active Networks--an organization that saw 100% IT attrition and it's clear that he's taking Bridgepoint Education down the same path.

    Advice to Management

    Senior management needs to open their eyes, when all of your Senior level staff in an IT organization get up and leave in short order there is a big problem that needs to be addressed. The Director of IT should be walked out the door as quickly as possible and the VP should follow for not having addressed the problems within that department as they've played out.


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  5. Helpful (2)

    A few bad apples in positions of power make poor decisions that trump initiatives by good managers and employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pros Lots of internal promoting. Good pay for professional/corporate level positions. Most of upper management with education background or higher degrees are trying to do the right thing for students. Fulfilling because American workers who didn't have the privilege of going to college right after high school can now go thanks to online education. If you are in the right department, you can have a good balance between work and personal life. Emphasis on giving back to the community.

    Cons

    Cons Internal promoting means people not qualified to lead are in management positions. Managers and higher receive bonuses but front-line employees(Admissions Counselors) are not paid sufficiently. (I am not an Admissions Counselor) In some departments, expectations are unclear. More and more, company is becoming more like a typical corporation--who you know takes you farther than what you know. No working from home or part-time hours. Vacation and sick time is minimal compared to market standard (until you get to your 3rd year, when vacation hours bump up) Closest parking is given to members of association for salaried employees (who pay the membership fee) only, which makes life harder for Admissions Counselors--some have to take a shuttle from a remote parking lot. Advice to Senior Management Focus more on quality before investing prematurely in innovation. Once you have satisfied students who recommend our institutions to others, retention rates and reputation will improve. Number of enrollments might not increase as quickly, but that loss will be compensated by retention rate. Have HR require peer evaluations as part of performance reviews. Have people being promoted to management roles demonstrate their management skills first. Just because someone is good at their job doesn't mean they'll be a good manager.

    Advice to Management

    Do peer reviews and upward reviews--far too many employees get promoted because they do things to "look good", while truly talented employees don't get rewarded for being both innovative and smart with processes. A quick win with a mess to clean up afterward is not as effective as a well-thought-out and executed plan that may take longer to implement but requires little to no fire-fighting after the project is over.


  6. Helpful (2)

    Managers are unresponsive and department communication is lacking.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A lot of Holidays (up to 12 holidays a year), pretty good benefits, you only have to be in a position for 6 months before changing positions

    Cons

    Very disorganized. The company grew so fast and employees moved up to be managers even though they lack experience managing people. There is lack of communication amongst department members. It takes forever to implement new things because everything has to get approved by upper level management. Communication company-wide is terrible. They just got rid of 10% of their employees and will probably do the same thing again next year.

    Advice to Management

    Pay more attention to people in your department. Provide more guidance and support and stop throwing projects down to your employee without giving any feedback.


  7. Helpful (3)

    overworked and underpaid

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning and Development Specialist in San Diego, CA
    Former Employee - Learning and Development Specialist in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Bridgepoint Education, Ashford University and University of the Rockies has great benefits, $401k, stock options, tuition remission family oriented events and parties, and there isnt much mico managing.

    Cons

    There inst really any job security. depending on what department you are your managers can be conniving and manipulative. it is hard to move up when you work hard and don't try to sabotage others to get there.

    Advice to Management

    Really listen to your staff and take their concerns and or suggestions into consideration and try to implement when they stress that it is important.


  8. Helpful (2)

    Disappointing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cafeteria on-site Gym on-site Clean bathrooms Full package of dental, vision, and healthcare benefits

    Cons

    A lot of management have no clue what's going on with the employees in their department. They're busy running off from meeting to meeting instead of checking in on their employees' productivity and mentoring them in the right direction. A lot of co-workers are conniving and don't teach you everything you need to know because they are insecure about losing their job. Most of management are really incompetent. they only got lucky to be promoted because the company grew so fast

    Advice to Management

    Higher salaries, recognize who is working hard vs. workers who are hardly working and just chit chattin with their friends.


  9. Helpful (2)

    Upper Management needs a lot of help.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bridgepoint Education full-time (More than 3 years)

    Pros

    Good benefits, coworkers were mostly nice, great gyms

    Cons

    It is very political and people who don't know what they are doing get promoted and and unfit for management. Right now there is a lot of uncertainty, and people I know who work there fear that they will be let go at any time. In January they let go of 10% of the company and they say it will happen every year. Many veterans with the company are leaving.

    Advice to Management

    Start to value your employees and don't use scare tactics to get people to work. Also, look to reorganizing management, especially upper management, as they are often the least competent.


  10. Helpful (2)

    I wouldn't attend this school nor recommend it to anyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Admissions Counselor in San Diego, CA
    Current Employee - Graduate Admissions Counselor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bridgepoint Education full-time (Less than a year)

    Pros

    Great team of people in the graduate division.

    Cons

    They operate a classic boiler room. Nothing but high pressure phone calls to prospective students (veiled as admissions counseling).

    Advice to Management

    Cut out all the layers of management. It's overkill.


  11. Enrollment Adviser Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bridgepoint Education full-time (More than a year)

    Pros

    The job paid well, offered great training, and benefits

    Cons

    Highly stressful environment. If you didn't enroll enough students you would be fired or receive pay cuts. They hired about 200 people ever couple of weeks and most of them couldn't make the cut. About 1/4 were fired for not being good enough. 1/4 were promoted to manager or transferred to another department. And about 1/2 left the position due to stress. Many employees were seeing counselors strictly for work related stress. Also get ready to work a lot!!!!!

    Advice to Management

    Invest in your employees. Don't churn and burn



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