Brook Street

  www.brookstreet.co.uk
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Brook Street Reviews

Updated May 14, 2014

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All Employees Current Employees Only

2.4 10 reviews

40% Approve of the CEO

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Charles Ashworth

(5 ratings)

33% of employees recommend this company to a friend
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

     

    Mixed bag

    Administrative (Former Employee)

    ProsFriendly, but ultimately professional no help at all

    ConsNo employee support at all
    No advice or help
    Very slow / non existent at replying to emails and calls
    Have tried to not pay me on three occasions claiming they had not received my time sheet - had to prove i had sent it
    Once messed up my pay and insisted there was nothing they could do to correct it, and never did reimburse me for the few pounds that I was short (only about 5 pounds but refused to cough up)
    Frequently change timesheet deadlines with no notice

    Advice to Senior ManagementJust read the above and invest in staff training

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very old fashioned

    Manager (Former Employee) London, England (UK)

    ProsSome great people in branches and some good divisional managers who look after their teams .

    ConsPoor leadership, little innovation, poor salaries at branch level, no succession planning, like many high street agencies service treated as a numbers game so number of calls more important than quality. Candidate experience can be very poor

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    No work-life balance at all

    Recruitment Consultant (Former Employee) Haringey, England (UK)

    ProsVery good training and potential for career progression

    ConsVery Long hours daily, no flexibility at all, compulsory week long residential training, intimidating manager

    Advice to Senior ManagementIt's 2012 some degree of flexibility is compulsory in every organisation now.
    Occasional long hours are inevitable however daily 10-12 hour rounds without overtime or day in leiu is extortion.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A slow and painful decline

    Trainer (Former Employee) Luton, East of England, England (UK)

    ProsThere is a fantastic atmosphere amongst most of the staff and the company is small enough to have a family feel. There is a good opportunity to learn the industry for Consultants, and because of a relativly high turnover also room for progression.

    ConsThe business is being run into the ground because it can't move quickly enough to keep up with the market. The website is terribly out of date, Linked In has only just appeared on their radar and the senior managers are not reacting to the needs of their customers. Most disappointing is an inability to listen to the talent advice from within the organisation in favour of sticking with the advice of a few old and trusted heads. Various initiatives have been employed to improve employee engagement but ultimately, nothing changes.

    The company has been in a spiral of decline for the past 5 years posting lower and lower profits whilst continuing to engage in heavy branch closures and redundancies. This has included the closure of the training department. In the past, Brook Street's training was regarded as some of the best in the industry and now it's being performed reluctantly by a few Regional Manager alongside their normal role.

    Performance targets are also well out of date being based on pre-recession business and consequently bonus is very difficult to achieve.

    Advice to Senior ManagementBrook Street, it's time to wake up! Recruitment is not the same as it was 20 years ago when your Directors started.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Best of a bad bunch?

    Consultant (Former Employee)

    ProsAbove average training for the industry, certainly worthwhile for someone entering recruitment. Nationwide network makes it easy to transfer around the country if you need to.

    ConsPoor management at branch and regional level. Aggression rather than capability seems to be the qualifier for management. Favouritism, cliques and bullying are rife.

    Advice to Senior ManagementStart managing people not numbers - or if you're going to stick to numbers manage ones that matter rather than bizarre ratios that encourage lying and manipulation rather than increase revenues and profit.. Recognise talent and success, coach underperformers.

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