Brook Street

  www.brookstreet.co.uk
  www.brookstreet.co.uk

Brook Street Reviews

12 Reviews
2.4
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Charles Ashworth
7 Ratings

5 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative
    Former Employee - Administrative

    I worked at Brook Street as a contractor (more than an year)

    Pros

    Friendly, but ultimately professional no help at all

    Cons

    No employee support at all
    No advice or help
    Very slow / non existent at replying to emails and calls
    Have tried to not pay me on three occasions claiming they had not received my time sheet - had to prove i had sent it
    Once messed up my pay and insisted there was nothing they could do to correct it, and never did reimburse me for the few pounds that I was short (only about 5 pounds but refused to cough up)
    Frequently change timesheet deadlines with no notice

    Advice to ManagementAdvice

    Just read the above and invest in staff training

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Very old fashioned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Brook Street full-time (more than 3 years)

    Pros

    Some great people in branches and some good divisional managers who look after their teams .

    Cons

    Poor leadership, little innovation, poor salaries at branch level, no succession planning, like many high street agencies service treated as a numbers game so number of calls more important than quality. Candidate experience can be very poor

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No work-life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment Consultant in Haringey, England (UK)
    Former Employee - Recruitment Consultant in Haringey, England (UK)

    I worked at Brook Street full-time (less than an year)

    Pros

    Very good training and potential for career progression

    Cons

    Very Long hours daily, no flexibility at all, compulsory week long residential training, intimidating manager

    Advice to ManagementAdvice

    It's 2012 some degree of flexibility is compulsory in every organisation now.
    Occasional long hours are inevitable however daily 10-12 hour rounds without overtime or day in leiu is extortion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    A slow and painful decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Luton, East of England, England (UK)
    Former Employee - Trainer in Luton, East of England, England (UK)

    I worked at Brook Street full-time (more than 3 years)

    Pros

    There is a fantastic atmosphere amongst most of the staff and the company is small enough to have a family feel. There is a good opportunity to learn the industry for Consultants, and because of a relativly high turnover also room for progression.

    Cons

    The business is being run into the ground because it can't move quickly enough to keep up with the market. The website is terribly out of date, Linked In has only just appeared on their radar and the senior managers are not reacting to the needs of their customers. Most disappointing is an inability to listen to the talent advice from within the organisation in favour of sticking with the advice of a few old and trusted heads. Various initiatives have been employed to improve employee engagement but ultimately, nothing changes.

    The company has been in a spiral of decline for the past 5 years posting lower and lower profits whilst continuing to engage in heavy branch closures and redundancies. This has included the closure of the training department. In the past, Brook Street's training was regarded as some of the best in the industry and now it's being performed reluctantly by a few Regional Manager alongside their normal role.

    Performance targets are also well out of date being based on pre-recession business and consequently bonus is very difficult to achieve.

    Advice to ManagementAdvice

    Brook Street, it's time to wake up! Recruitment is not the same as it was 20 years ago when your Directors started.

    Doesn't Recommend
    Negative Outlook
  6.  

    Best of a bad bunch?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at Brook Street

    Pros

    Above average training for the industry, certainly worthwhile for someone entering recruitment. Nationwide network makes it easy to transfer around the country if you need to.

    Cons

    Poor management at branch and regional level. Aggression rather than capability seems to be the qualifier for management. Favouritism, cliques and bullying are rife.

    Advice to ManagementAdvice

    Start managing people not numbers - or if you're going to stick to numbers manage ones that matter rather than bizarre ratios that encourage lying and manipulation rather than increase revenues and profit.. Recognise talent and success, coach underperformers.

Work at Brook Street? Share Your Experiences

Brook Street

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.