Brookdale Senior Living

  www.brookdaleliving.com
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Brookdale Senior Living Reviews

Updated August 27, 2014
Updated August 27, 2014
409 Reviews

2.5
409 Reviews
Rating Trends

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T. Andrew Smith
88 Ratings

Review Highlights

Pros
  • Peer group is great, supportive, residents are great (in 13 reviews)

  • Get to make a difference in the lives of the elderly every day (in 6 reviews)


Cons
  • Upper management can be a bit distant as to what takes place daily in the communities (in 28 reviews)

  • There is little to no job security and they operate mainly on fear (in 8 reviews)

More Highlights

91 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Ugly Corporate Culture. No accomplishment is ever enough! Back stabbing, self promoting upper management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Marketing Director
    Current Employee - Sales and Marketing Director

    I have been working at Brookdale Senior Living full-time for more than a year

    Pros

    Loved the residents and their families. They are what keeps most Associate coming back day after day. Great team when they work together and not against each other.

    Cons

    No respect for the Associates or work/life balance. Unrealistic demands that can't be met even working 60+hrs/week including nights and weekends which is expected. Demeaning and demoralizing upper management. Focus purely on revenue, often at employee and resident expense.

    Advice to ManagementAdvice

    Apply the Cornerstones and Mission statement to your Associates too! They're hardworking, good hearted people you're taking advantage of, churning and burning for the sake of making $$

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    I take care of residents, they are lovely people that count on our help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Aid  in  Tampa, FL
    Current Employee - Resident Aid in Tampa, FL

    I have been working at Brookdale Senior Living full-time for more than a year

    Pros

    I like the residents, my co-workers and the managers of my location

    Cons

    Cost cutting makes it hard to survive and dangerous to residents : cutting a $9:00 an hour associate 3 hours per week to save money, that money would pay for 3 dinners for my family, I hate to leave after a year here but I am now looking to move on. I will miss everyone here but I need to survive.

    Advice to ManagementAdvice

    Why would you cut a half hour a day for your most important employees, I am sure that the people that are making the decision do not think that $25 a week is a big deal but it is to us, it makes us feel unimportant and disposable to just cut our hours. I feel bad for my managers, they are the ones that have to try to justify the cuts to employees and try to explain the turnover to customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Loved the residents, coworkers not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Care Associate
    Former Employee - Resident Care Associate

    I worked at Brookdale Senior Living full-time for less than a year

    Pros

    The residents are some of the best people I've ever met. They always had something interesting to say and were always nice. The experience with the seniors is something I'll never forget.

    Cons

    I think it's far to say 75% of the staff simply didn't care about the residents, to them it was just a job. I heard so many rude comments and frankly it was very upsetting. Also, the charges they impose on the residents are ridiculous. 3.00 for a roll of toilet paper? I forget exactly how much it was around 3-4 dollars to run a tray to their rooms when they didn't feel like coming to the kitchen to eat, when I refused to write down charges like toilet paper and trays I was told I had to or would be written up, and that the less money the facility makes the less hours we'll have, to which I simply replied I guess I was going to have to be written up.

    Advice to ManagementAdvice

    Stop viewing these wonderful people as profit centers, these are people's parents, grandparents, treat them how you would treat your grandmother. I understand this is a business and their needs to be revenue generated, but 3.00 for a role of toilet paper is ridiculous and unjustified.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    assisted living it should stay nursing home

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living

    Pros

    Nice residents and coworkers that's it

    Cons

    Low pay no over time more staff

    Advice to ManagementAdvice

    Pay more hire more staff gave more hour

  6.  

    No consistency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Cleveland, OH
    Former Employee - Management in Cleveland, OH

    I worked at Brookdale Senior Living full-time for more than a year

    Pros

    Made some great friends. Sweet office environment. The company will continue to make money because the shareholders are more important than their staff or residents.

    Cons

    Three days of orientation to teach you nothing about your position. Scattered management training which I did not receive until 18 months after I was hired. Here's your office...don't drown.

    Advice to ManagementAdvice

    Create a management training program. Perhaps this will eliminate your complete management/director/ED turn over every two years. Pay market rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Insanity!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living full-time

    Pros

    The residents and staff make it bearable.

    Cons

    It is beyond ridiculous what is happening with this company. I've been in sales my whole career and have never encountered this kind of chaos ever! Prospects are no longer allowed to call me directly. They must call a call center filled with staff that has never stepped in our building and cannot make any local references. They give them the wrong info and then schedule appointments for us and everyday we have to clean up their mess. I'm not allowed to order business cards because they can't make up their mind what they will change our name to this week. I have been hand writing my info for those who do make it to my office. The brochures are ridiculous. I've been here a long time and this company was awesome in its heyday. Now when I speak to people in my industry they no longer envy me. They pity me. We are becoming an industry joke and all they care about is making the stock rise. I have never in my career seen such chaos and ineptness. Not sure if I can weather this storm but what do they care? That's the problem. They don't.

    Advice to ManagementAdvice

    Stop making our jobs harder. Start listening to the employees. We are in the trenches every day. Maybe Some of the higher ups ah ould be on "Undercover Boss" so they could see how they are ruining the sales process. Stop along things more difficult than they are.

  8. 2 people found this helpful  

    Good Communities, Corporate is a Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Milwaukee, WI
    Current Employee - Manager in Milwaukee, WI

    I have been working at Brookdale Senior Living full-time for more than 8 years

    Pros

    Co-workers are all really nice compared to other places I've worked. There's a popcorn machine in the break room. I believe the community staffs are dedicated, caring professionals.

    Cons

    Chronic under staffing causes lots of job dissatisfaction and forces poor customer service to the communities. Expect to work long, long hours to meet minimum requirements. No clear paths for advancement. Positions tend to be filled from outside or acquisitions rather than inside which makes advancement challenging. Lots of under-qualifed senior managers who've been around forever. Pay is average and benefits absolutely stink. Management talks the talk but doesn't walk the walk where values and culture are concerned. Training is nearly non-existent.

    Advice to ManagementAdvice

    Make performance management meaningful. Separate the wheat from the chaff. Provide training to employees and managers to develop them. Think more strategically, where "long term" extends beyond the next earnings report. Expand the IO office beyond M&A. Business initiatives are not coordinated or prioritized at all. The culture is one of complete distrust. Departments don't trust one another and employees don't trust management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Love the residents, unhappy with employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Therapist  in  Phoenix, AZ
    Current Employee - Physical Therapist in Phoenix, AZ

    I have been working at Brookdale Senior Living full-time for more than 3 years

    Pros

    Resident relationship, nice property, residents

    Cons

    Micromanaged, poor compensation, poor management

    Advice to ManagementAdvice

    Let me do my job!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Sad State of Affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living full-time for more than 5 years

    Pros

    Residents and co-workers make the job bearable

    Cons

    Management totally out of touch with Associates and their positions/job responsibilities.

    Advice to ManagementAdvice

    Show some compassion, morals and ethics rather than grabbing the almighty dollar; i.e., make sure potential independent living residents are able to live a quality lifestyle while residing at an INDEPENDENT LIVING situation. Bringing those in that are incapacitated either physically or mentally is not being fair to the Resident, their families, or others who reside and work there. Independent living is NOT assisted living; we as Associates are not qualified, equipped or trained to handle Residents who are more suited for an Assisted Living situation. Management also needs to interact with their Associates! Too much of a "click" within management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Terrible Field Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookdale Senior Living full-time for more than 3 years

    Pros

    The Benefits are nice and the company goals and mission are positive.

    Cons

    Field Management does their job without regard to the mission statement and without thinking about the residents at their communities.

    Advice to ManagementAdvice

    Keep a leash on your regional VPs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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