Brookdale Senior Living Reviews

Updated March 28, 2015
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126 Reviews
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T. Andrew Smith
173 Ratings

126 Employee Reviews

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  1. Co-workers were the biggest problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Care Associate
    Former Employee - Resident Care Associate

    I worked at Brookdale Senior Living part-time (more than 3 years)

    Pros

    Good company but management needs to be more professional and aggressive!

    Cons

    Most of the employees lack English which made communication hard and the hiring process is too easy.

    Advice to ManagementAdvice

    Have more requirements/qualifications for the resident associate position. A body doesn't solve anything when teamwork isn't in their vocabulary!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. It is an okay environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Assistant
    Current Employee - Resident Assistant

    I have been working at Brookdale Senior Living full-time (more than a year)

    Pros

    Love working with the resident.

    Cons

    Staff turnover, and managment unprofessional.

    Advice to ManagementAdvice

    Learn how to be a manger and less gossip with staff.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 8 people found this helpful

    Business concept for elderly care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse in Seminole, FL
    Current Employee - Nurse in Seminole, FL

    I have been working at Brookdale Senior Living full-time (more than a year)

    Pros

    Best reason to work here is to fulfill desire to help the elderly, be an advocate for those who can no longer make decisions for them selves.

    Cons

    Large corporation making numerous acquisitions is loosing sight of the mission statement in an effort to please stock holders.

    Advice to ManagementAdvice

    Focus on patient care and value your employees. The bottom profit line should also include life enrichment of helping your residents.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Dissatisfied with support & benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health and Wellness Director in Charlotte, NC
    Current Employee - Health and Wellness Director in Charlotte, NC

    I have been working at Brookdale Senior Living

    Pros

    Caring for & getting to know residents & families

    Cons

    Leadership & support. Very poor pay for job expectations. Benefits are poor.

    Advice to ManagementAdvice

    Take time to listen to & investigate problems thoroughly. Offer higher pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful

    LOVE the Residents and the atmosphere of the community but the crappy pay and crappier hours make this job difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Caregiver
    Current Freelancer - Caregiver

    I have been working at Brookdale Senior Living (less than a year)

    Pros

    The residents and the bonds you can form with them; coworkers are usually friendly and nice to be around; *free meals provided in the dining room; very nice atmosphere to work in. I would say, without a doubt, that working with the residents is the main reason I can say that I LOVE my job.

    Cons

    A few coworkers are not so nice to be around, as to be expected anywhere. Very limited window of time to get your "free meals" in the dining room - which caregiver schedules never seem to coincide with. Employees given "promotions" which equal to more responsibility with new job titles but no extra pay included - they really will try to squeeze as much as they can out of you for as little as you let them (guilty!). Currently Brookdale only hires PRN status caregivers instead of PT or FT - so caregivers have absolutely NO access to company benefits like medical/dental or tuition reimbursement, etc. Schedule preferences are hardly ever taken into consideration.

    Advice to ManagementAdvice

    Please focus on your more "excellent" employees and make sure they are being appreciated and paid what they are worth to you - otherwise they won't last. If you really want to provide the high-quality care that your residents expect to receive and pay for, then you must rethink the wages/benefits being offered (or rather, not being offered) to the non-management employees. The wage levels being paid that I know about would apply to awful-mediocre employees, at best. I'm personally already looking elsewhere. I also haven't had one single weekend (Sat/Sun) off since I started even though other caregivers refuse to work any weekends - it's really not fair.

    Doesn't Recommend
    Negative Outlook
  7. 9 people found this helpful

    Takes advantage of employee's care and concern for residents with low pay, over work, forcing off the clock work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Head in Boulder, CO
    Former Employee - Department Head in Boulder, CO

    I worked at Brookdale Senior Living full-time (more than 3 years)

    Pros

    Benefits are good: health insurance plan is quite good. Other benefits okay to good. If the building has a good Executive Director who doesn't get fired, it can be a good place to work.

    Cons

    Hours have been cut to a minimum, while work load keeps increasing, requiring all employees to work off the clock in order to get work done. Fires people not based on their work, but based on things out of employee's control and on personal vendettas. Willing to let residents' needs and mental health slide in order to increase their bottom line.

    Advice to ManagementAdvice

    Practice what you preach, do what you say you are going to do. Treat your employees with respect and trust.

    Doesn't Recommend
    No opinion of CEO
  8. 12 people found this helpful

    Chronically Short staffed with poor management who ignores the staffing issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at Brookdale Senior Living

    Pros

    The residents are great. The only negative thing about having such great residents is that when they see you are working alone, they will not ask you to help them because they are afraid that they are adding to your burden,

    Cons

    I have never worked for a company that is so shorted staffed all the time. This place can not keep care assocaiates, nurses, or even management. This is a company that expects one person to routinely do the the job of two or three employees due to the fact that people don't come to work when scheduled. The weekends are the worst as there are maybe three or four employees who show up to care for over a 100 residents.

    Advice to ManagementAdvice

    Grow a pair! Enough is enough. Stop spending so much focus on marketing when you have no staff. It's great that you have residents but if you have no staff to care for them, then you have a problem. You literally running this place into the ground. Reward those that do their job and discipline those who do not. As a facility that is open 24/7 you need more employees. Stop running off the good people by working them to death. No one should have to work five 16 hour shifts in a row because you don't have coverage. Put an Craigslist or Indeed or something. Stop being so passive about the issues and start being proactive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful

    Too many hours, no money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Assistant in San Antonio, TX
    Former Employee - Resident Assistant in San Antonio, TX

    I worked at Brookdale Senior Living full-time (less than a year)

    Pros

    Very easy work, laid back. No problems asking for time off. Loved working with my patients.

    Cons

    Worked almost every single day and barely made any money. Worked many split shifts so it was hard to balance my work/home life. The scheduler couldn't give me any days off because there was no one to work. The pay was so low!

    Advice to ManagementAdvice

    I know it isn't a difficult job, but pay at least a dollar more. Set schedules. Don't just put bodies into a spot, we all have lives to run. Also, my boss yelled and screamed a lot when she didn't get her way. Very scary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 6 people found this helpful

    Company could function very well if the management recognized hard work. Frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Brookdale Senior Living full-time (more than a year)

    Pros

    Employees are able to balance life between work and home well. Time-off policies are pretty good as long as you give enough notice.

    Cons

    Not many career growth opportunities. Training is not consistent between employees, often throws employees into work before they are ready.

    Advice to ManagementAdvice

    Does not recognize hard work and expects overtime without rewarding for it.

    Neutral Outlook
    No opinion of CEO
  11. 12 people found this helpful

    Ridiculous and Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at Brookdale Senior Living

    Pros

    Communities are nice
    Residents are super
    Team members
    Nice ads
    Decent resources

    Cons

    Serious upper management cliques - plays favorites
    Cult-like culture, you must drink the Kool Aid
    The division in which I worked was a hot mess - horrible leadership, micromanagement above me, goals/expectations were a moving target, double secret expectations from leadership, general incompetence, punative culture with punative trickle down
    ZERO work/life balance
    Ineffective communication

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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