Brown Shoe
3.0 of 5 194 reviews
www.brownshoe.com Saint Louis, MO 5000+ Employees

Brown Shoe Reviews

Updated May 24, 2014

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3.0 194 reviews

                             

64% Approve of the CEO

Brown Shoe President, CEO, and Director Diane M. Sullivan

Diane M. Sullivan

(61 ratings)

47% of employees recommend this company to a friend
38 Employee Reviews Back to all reviews
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    Stressful, high theft, working alone often due to company payroll cuts

    Store Manager (Current Employee)

    ProsFlexible schedule. Associate discount. 401K option for store managers. Ability to perform all store functions. You never have a chance to get bored, there is always something to do.

    ConsUnreasonable expectations for payroll budget. Often times working alone from 9:00AM to 2:00PM without the ability to use the restroom or take a break. Lack of incentive for assistant managers and sales associates. All assistant managers get the same wage increase annually regardless of performance, as with sales associates.

    Advice to Senior ManagementEmployees are human beings that need to use the restroom, eat lunch, and feel safe at work. Stop scrimping on payroll hours at the expense of the employees who are forced to follow an unsafe bare bones schedule leaving them alone for many hours each day. It is very dangerous to people's safety and emotional state.

    No, I would not recommend this company to a friend

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    Not rewarding

    Anonymous Employee (Former Employee)

    Pros30 percent discount on everything

    ConsNo room for growth

    Advice to Senior ManagementIncrease your 3 % annual raise. It is ridiculus.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good. If you don't have a life...

    Assistant Store Manager (Current Employee)
    South Portland, ME

    ProsDecent Money. Sales associates we're easy to get along with.

    ConsUpper Mgmt. was horrible. Absolutely exploitive.
    Holiday Season...Good luck doing anything with your life.
    Horrible for students.

    Advice to Senior ManagementA purge of management would be nice.

    No, I would not recommend this company to a friend

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    Not Good

    Sales Associate (Former Employee)
    Waukesha, WI

    ProsGreat discount, which you can get right away and use at any store, and you can give a discount card to a friend or family member, opportunities to advance to assistant manager.

    ConsHours are based on your percentages of sales for the week. No sitting or leaning. Not allowed to wear athletic shoes (only if you're a female). Have to ask the same set of questions repeatedly to each customer so you sound like a robot. Customers are reluctant to buy because they feel like we get commission. Can be boring if you're in a smaller/slower store or too stressful in a busy/big store. Do not always work around other schedules.

    Advice to Senior ManagementNeed to offer higher pay for a job like this, even if it is retail. Employees should be able to wear athletic shoes. The connect 4 system doesn't work very well, and hours should not be based on how many accessories you sell and how many emails you get. Also need to work around schedules of other jobs better, and allow sick days, etc.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Get used to being underappreciated, if appreciated at all.

    Sales Associate (Current Employee)
    Hurst, TX

    ProsEasy.
    Decent discount.
    Sometimes fun.
    Good first job for high school kids.
    Cool shoes.
    Trying shoes on is in the job description (product research).

    ConsEmpty promises.
    No room for growth.
    Promotion not based on performance.
    Incompetent management and higher-ups.
    Being a sales associate who trains new assistant managers, but isn't given opportunity to move up.
    Low pay.
    Not enough hours or payroll.
    Thieves galore.
    Getting yelled at by customers about prices and coupons.
    Not being able to ask customers to leave after close.
    No benefits for sales associates no matter how long they've been with the company.

    Advice to Senior ManagementNo more empty promises.
    Allow more room for growth especially when person is fully capable and shows and interest.
    Don't make employees jump through hoops for a promotion for over a year just to tell them it won't happen.
    Handle HR situations better.
    Give raises and promotions based on performance.
    Increase payroll and hours.
    Add sensors.
    Make coupon rules, conditions, and exceptions easy for customers to see.
    Add full-time sales associate position if you're not going to give sales associates an opportunity to become management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Company culture has changed for the worse

    Store Manager (Current Employee)
    Phila, PA

    Prosgreat peers and co-workers; holiday season not stressful like most other retailers; technology improving; liked my former supervisor.

    ConsUpper management (regional directors and above) and home office personnel have NO CLUE how to run a store and are disrespectful at best; unrealistic expectations; bare bones staffing and payroll, nearly impossible to get it all done with tools and resources provided. They keep piling on more busy work and tasks that limit amount of time spent with customers (who really pay our salaries!)

    Advice to Senior ManagementChange the culture by changing the people in charge. Come work in a store for a week and see how single coverage really impacts the people who work there. Enough of the busy work and tasking; if you really want to drive results invest in the people who run the stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales Associate - Same thing different

    Sales Associate (Former Employee)

    ProsAverage discount on shoes, Work around schedule if going to school, You should get a second job if living on your own

    ConsDon't give you hours (9-12 hr max), Pay is very low, Not understanding to ask time off,

    No, I would not recommend this company to a friend

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    Had to leave the drama behind

    Assistant Manager (Former Employee)

    ProsI really enjoyed the customers.They are all so different with individual needs which provides such a great experience if you love people. There is plenty of work to be done for those who love to work hard. The pay rate was good.

    ConsIf you don't like to be micromanaged, this is not the place to work. They don't provide enough store hours to properly run the stores. Hours are cut regularly. The gossip throughout the districts is toxic. I did not find out that I was part time until a paid holiday came and I wasn't fully compensated. Job satisfaction really depends on your store manager. They can make it a great place or a living hell. I saw both kinds of managers in the district.

    Advice to Senior ManagementManagers should clock in up to their 40 hours to avoid abuse. Abuse of salaried hours makes more work for the short staffed, short on store hours stores. If a manager doesn't pull their weight, it's hard for the staff to catch up, especially since the store hours are not adequate to fulfill all the tasks. Use of Connect Four and Snap Shots should help the employees grow at a steady pace. If used properly, they are a great tool and help them to grow since it is a self evaluation that identifies their weaknesses and steady goals that they can reach that leads to more success and job satisfaction. Managers who have them filled out should not ignore them, but use them instead of going past it to micromanage. Micromanaging only oppresses the staff. There should be a weekly reporting of the collected March of Dimes funds as long as there is a collection box on the cashiers counter. Each Saturday night, those funds should be reported in the deposit, or at least every time the district manager does their monthly audit. Basically if the manager is good and fair, and follows the company standards, the store runs well. If the manager works 30 of their 40 hours per week by leaving early from opening shifts, arriving late to closing shifts or signing the paperwork and leaving a closing shift early, leaving the closer to close alone, then the store falls behind. The manager piles more work on the staff to cover their un-worked hours. Since the store already works at deficit hours, it is impossible to get all the work done. It's hard to make the customers the first priority when so much tasking prevents great customer service. Each store should have a minimum of 135 store hours for a staff of 4. Increase the store hours by 25 for each additional staff member. There should be no requirement by managers to text a picture message of the end of day work. Managers who can't wait for the morning report should call at the end of the day to check the progress of their store. The requirement of cell phone use should be used sparingly. If more managers and staff learned to say "Don't bring that gossip to me" the company gossip could be contained. The drama gossip causes made me want to get out of there.

    No, I would not recommend this company to a friend

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    Low Pay, Low Raises, and Poor District Management

    Assistant Manager (Former Employee)
    Columbus, OH

    ProsThe store manager at my location was wonderful and the staff at my location was fantastic until changes were made by the district manager.

    ConsNew district manager came in from a fast food chain and had no idea how to run the business. Plus the DSM brought in people to replace managers from the fast food place and things were ran very unethically. As far as the company goes, they have ok benefits but the pay is horrible and you get very small raises if you get a raise at all. It is very hard to move up in the company because there are only a few management positions and most employees that make it to management stay for years.

    Advice to Senior ManagementGet rid of the DSM in that district and it would be a wonderful place to work again.

    No, I would not recommend this company to a friend

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    Poor management decisions; it seems like upper management and the rest of the employees are not on the same page.

    Anonymous Employee (Former Employee)

    ProsTeam work - People help each other as much as possible

    ConsNot a clear vision where the business is going; poor communication

    Advice to Senior ManagementFocus more on the business segments they want to cover and be more transparent as they claim to be

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Brown Shoe reviews and ratings — including employee satisfaction and approval rating for Brown Shoe CEO Diane M. Sullivan. All 38 reviews posted anonymously by Brown Shoe employees.