Brown Shoe Reviews

Updated February 24, 2015
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2.0
49 Reviews
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Brown Shoe President, CEO, and Director Diane M. Sullivan
Diane M. Sullivan
82 Ratings

49 Employee Reviews

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  1. Product Development/Design

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe

    Pros

    BWS is one of the few companies to still offer a pension, in addition to 401k. Employees also get 30% discount at Famous Footwear and shoes.com

    Cons

    Company is 100% sales driven. All decisions are based on hitting the numbers for the next quarter. This is not a company to work for if you like to work towards a long term vision/goal.

    Advice to ManagementAdvice

    Poll employees more often to see how happy they are.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. It has it's Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Rochester, MN
    Current Employee - Store Sales Manager in Rochester, MN

    I have been working at Brown Shoe full-time (more than a year)

    Pros

    The staff can be great to work with and the schedule is flexible.

    Cons

    The company doesn't understand the needs of its customers or stores. It results in frustrated staff and customers.
    Lack of payroll results in high turnover.

    Advice to ManagementAdvice

    Listen to staff and customers.
    Make payroll sensible to the store

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Bad Overall Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in River Forest, IL
    Current Employee - Sales Associate in River Forest, IL

    I have been working at Brown Shoe part-time (less than a year)

    Pros

    You get paid and you get to choose your own hours. That's pretty much all I can think of. Oh, and you get a very minimal discount on the shoes and socks that you don't even want to buy in the first place

    Cons

    Annoying sales associates and the work is terribly meticulous. For example, you have to put stickers on a million boxes of shoes when there is a sale. I worked here to get a check, but I would recommend that you go elsewhere.

    Advice to ManagementAdvice

    Make this place more fun. No one likes to work there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Run away as fast as you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Brown Shoe full-time (more than 5 years)

    Pros

    Rotating weekends off, 30% discount on cheaply made, mostly plastic shoes, most stores are located in strip centers, NOT malls.

    Cons

    Upper-management plays the "favorite" game. The starting pay rate for assistant managers can run the gamut depending on who hires you. There are assistant managers who make more money than some store managers.

    Advice to ManagementAdvice

    It's not worth my time to give them advice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful

    A once good American Shoe Co that is getting rid of veteran managers & and taking away earned employee benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Brown Shoe full-time (more than 10 years)

    Pros

    Good customer service and focus,

    Cons

    In store alone around 6 hours a day , not safe in todays retail enviroment , company is on a path of getting rid of managers who have help to build the company to save on benefits , took away last years earned benefits package with out paying out what was accrued.

    Neutral Outlook
    No opinion of CEO
  7. poor pay for a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager in Milwaukee, WI
    Former Employee - Store Sales Manager in Milwaukee, WI

    I worked at Brown Shoe full-time

    Pros

    good communication family balance good training

    Cons

    long hours low pay sometime dirty warehouse work

    Advice to ManagementAdvice

    give bonuses for high performers

    Neutral Outlook
    No opinion of CEO
  8. store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe full-time (more than 3 years)

    Pros

    great benefits 40% discount, competitive pay

    Cons

    unrealistic expectations, high theft, low hours. You spend most of your time either moving shoes or detouring shoplifters. not much time to give real customer service to the paying clients

    Advice to ManagementAdvice

    There has to be a better way to control the controlables as you would say. The amount of theft that happens at each location is crazy. Give more payroll hours one person on the sales floor and multiple tasks given as well as opportunistic individual or groups take advantage of the limited staff.

    Doesn't Recommend
  9. Company needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Famous Footwear in Tukwila, WA
    Former Employee - Famous Footwear in Tukwila, WA

    I worked at Brown Shoe part-time (more than a year)

    Pros

    Discount is 30 percent off which is amazing. You learn about costumer service. You get to interact with people from all parts of the world

    Cons

    Shoplifting, pay was horrible. Schedule is never set. Managers only make a dollar more than sales associate for triple the work. Poor management. You start at 9.32$ , a manager that was there for three years topped out at 10.50.
    No full time, only for associate managers. No benefits for anything under. You can be replaced very easy

    Advice to ManagementAdvice

    Work place was okay, management would tell you to do there job because they didn't want to. There needs to be a set schedule

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Naturalizer, a regret from the first hour on my first day with the manager.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - "Assistant Manager"
    Current Employee - "Assistant Manager"

    I have been working at Brown Shoe full-time (less than a year)

    Pros

    The discounts, flexible hours and co-workers.

    Cons

    Besides working alone when loss prevention and purse/bag checking is a big deal. My main challenge is the manager. She has been the manager for 4 years, yet has the "assistant manager" do all of the work she should be doing.
    I have had customers say they felt sorry for me because of her extremely pushy and overly loud demeanor . When my mom came in on one of my days off to shop, she introduced herself as my mother- with 5 employees the manager being one- the manager did not know who I was. I have new in the retail world long enough to know she should not be the boss and am continuing my employment search elsewhere.

    Advice to ManagementAdvice

    If loss prevention external/ internal is such a big deal, then why is it ok for people to work alone the majority of the time? And just because you've had a store manager in that management position for some time, it doesn't mean they are currently the best choice for that position.

    Doesn't Recommend
  11. Unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Brown Shoe full-time (more than 3 years)

    Pros

    Great benefits decent pay and a 40% discount.
    It was fun in the beginning .

    Cons

    Not enough payroll to controls shrink, service customers, move shoes ( because that's what we do) price changes etc.... I felt like I was spent most of my time
    deterring shoplifters instead of driving business.
    Focus was on numbers and controllables the problem was you don't get to have a life as a manager if you are to meet all the ridiculous deadlines and expectations .

    Advice to ManagementAdvice

    Be realistic and give your managers enough payroll to accomplish everything. Oh ya an atta boy would be great once in a while.

    No opinion of CEO

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