Brown Shoe
3.0 of 5 194 reviews
www.brownshoe.com Saint Louis, MO 5000+ Employees

Brown Shoe Reviews

Updated Jun 20, 2014

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3.0 194 reviews

                             

64% Approve of the CEO

Brown Shoe President, CEO, and Director Diane M. Sullivan

Diane M. Sullivan

(61 ratings)

47% of employees recommend this company to a friend
53 Employee Reviews Back to all reviews
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    Good place to work

    Store Sales Manager (Former Employee)
    Phoenix, AZ

    ProsFun job. Great people. Advancement potential. Never boring.

    ConsUpper management too focused on making accessories goals and not focused enough on the customers.

    Advice to Senior ManagementStop running the business like the employees are commissioned sales people. Be more focused on the customers. A busy, broke mom with a bunch of kids just wants to get great service (fitting), and great prices. She doesn't want feel pressured to buy stuff she doesn't need and can't afford like socks and backpacks.
    Listen to your managers. They know their market.

    Yes, I would recommend this company to a friend

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    It was alright

    Sales Associate (Former Employee)
    Las Vegas, NV

    ProsManagement was good until it changed.

    ConsChange in Management due to controversy.

    Advice to Senior ManagementDont trust everything what employees say!

    Yes, I would recommend this company to a friend

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    Great company to work for.

    Sales Associate (Current Employee)
    Casselberry, FL

    ProsThe managers at my location were great. The company has great values and policies.

    ConsShifts are very limited for sales associates, ranging from 6-9:30 p.m. shifts throughout the week.

    Yes, I would recommend this company to a friend

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    Famous Footwear

    Store Manager (Former Employee)

    ProsDecent Benefits, Nice environment, Bonus potential

    ConsNot enough payroll to run a store effectively.

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    Great at my store, can't speak outside of that

    Assistant Store Manager (Current Employee)
    Kirkland, WA

    ProsI love the atmosphere at my store- my Manager and coworkers are all great, and we (for the most part) have friendly customers. The employee discount makes buying the new shoes exceedingly tempting, which is great for us shoe people! Full-time comes with benefits, which are decent. Schedules are pretty flexible, so if you need a day off here and there it's not a hassle, and even if you close, you're off by 9:40pm at the latest. We have a great team spirit, and try to have fun with our store goals.

    ConsGrumpy customers, of course. I feel like sometimes the guidelines on when to refuse returns are fuzzy, which does make me a little nervous, because corporate keeps track. Pay is not all that great, and short of moving to St. Louis, advancements pretty much stop short at Store Manager. I have heard stories of other Store Managers getting away with bad management, as long as their store is still bring in decent sales.

    Advice to Senior ManagementSome sort of commission would give employees incentive to sell more accessories, and training for lower management would help us develop more, and probably stay longer. Quarterly salary reviews for lower management would be awesome too, since I was low-balled when I was first promoted, and don't know how much longer I'll have to make it work at this pay grade.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    The company was pretty amazing, but my division was hard.

    Associate Account Executive (Former Employee)

    ProsLarge company with many divisions, easy to transfer between divisions, good pay and 401K, discounts on shoes, good parent company

    ConsVery little training, poor management structure, few paths to success and always a popularity contest. Not judged by the quality of your work

    Advice to Senior ManagementCreate a better system of managers, so that the entry and mid-level employees can talk to a supervisor

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Its a good job to have.

    Sales Associate (Current Employee)
    Seattle, WA

    ProsThe people that you work with are great and entertaining when work is slow. The discounts are great. If you want just a few hours, they will give it to you.

    ConsThe pay is low.

    Advice to Senior ManagementIf you pay your employees a little bit more, you will be able to retain the good employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great but not rewarding company

    Assistant Store Manager (Current Employee)
    Houston, TX

    ProsPay is competitive. and meeting new people are always great

    ConsManagment can be very poor. favoritism.

    Advice to Senior ManagementTo focus on the people that are doing right and give them what they deserve to other's that are doing nothing but get all this parsing due to favoritism.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    It all Depends on location

    Assistang Manager (Current Employee)
    Bellingham, WA

    Proscan be a great environment with room to grow but it depends on the specific store.

    ConsThe pay isn't great and trying to get HR to do much of anything can be a pain

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Good experience-as long as you like people!

    Assistant Manager (Current Employee)

    ProsLost of coaching and training if you are willing to put the time in. Depending on your immediate manager, you have the opportunity for success. flexible schedule and decent pay.

    ConsWay to much focus on numbers! Our daily goals are a little ambitious. Upper managements suggestions and ideas are not applicable in real life situations-they look good on paper, but not feasible.

    Advice to Senior ManagementStop shoving suggestions down our throats and come work the front line once in a while so you will see that your suggestions don't work and so that you can actually help us.
    ****Customers are not always right-FYI*****

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Brown Shoe reviews and ratings — including employee satisfaction and approval rating for Brown Shoe CEO Diane M. Sullivan. All 53 reviews posted anonymously by Brown Shoe employees.