Brown Shoe

  www.brownshoe.com
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Brown Shoe Reviews

Updated August 18, 2014
Updated August 18, 2014
203 Reviews

3.1
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Brown Shoe President, CEO, and Director Diane M. Sullivan
Diane M. Sullivan
65 Ratings

Review Highlights

Pros
  • Also good environment for young parents - work-life balance is highly emphasized (in 8 reviews)

  • The employee discount makes buying the new shoes exceedingly tempting, which is great for us shoe people (in 14 reviews)


Cons
  • Terrible upper management with the DM often ignored by SM (in 15 reviews)

  • Only store managers receive merit increases (in 11 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great coworkers and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Managers are very experienced and knowledgable and happy to help you progress in sales.
    You will get many opportunities such as more hours, promotions, etc. if you do well in sales.

    Cons

    There is no pay based on commission, so if you are great in sales it doesn't benefit you at all.
    Stores have limited employees (mine had 5) so it's harder to find substitutes from your store.

    Advice to ManagementAdvice

    More theft prevention training

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture and work life balance. High expectations on their people but empowering.

    Cons

    No real cons working for Brown Shoe.

  3. 1 person found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    Pros

    Brown Shoe offers a great work-life balance. Employees genuinely care about each other, which fosters a nice work environment. It is a fun, friendly place to work.

    Diane Sullivan, the current CEO and Chairwoman, has made great strides in making Brown Shoe more focused, profitable, and on a path for continued success. It is a great time to be a part of Brown Shoe.

    Cons

    Brown Shoe does not do a great job of cultivating future leaders. It's not so much that they need a special program for talented individuals, which they have attempted before, but rather, there needs to be a culture of achievement and career progression that is lacking today.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Las Vegas, NV
    Former Employee - Sales Associate in Las Vegas, NV

    Pros

    Management was good until it changed.

    Cons

    Change in Management due to controversy.

    Advice to ManagementAdvice

    Dont trust everything what employees say!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager  in  Phoenix, AZ
    Former Employee - Store Sales Manager in Phoenix, AZ

    Pros

    Fun job. Great people. Advancement potential. Never boring.

    Cons

    Upper management too focused on making accessories goals and not focused enough on the customers.

    Advice to ManagementAdvice

    Stop running the business like the employees are commissioned sales people. Be more focused on the customers. A busy, broke mom with a bunch of kids just wants to get great service (fitting), and great prices. She doesn't want feel pressured to buy stuff she doesn't need and can't afford like socks and backpacks.
    Listen to your managers. They know their market.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Casselberry, FL
    Current Employee - Sales Associate in Casselberry, FL

    Pros

    The managers at my location were great. The company has great values and policies.

    Cons

    Shifts are very limited for sales associates, ranging from 6-9:30 p.m. shifts throughout the week.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Famous Footwear

    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    Decent Benefits, Nice environment, Bonus potential

    Cons

    Not enough payroll to run a store effectively.

  9.  

    Great at my store, can't speak outside of that

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Kirkland, WA
    Current Employee - Assistant Store Manager in Kirkland, WA

    Pros

    I love the atmosphere at my store- my Manager and coworkers are all great, and we (for the most part) have friendly customers. The employee discount makes buying the new shoes exceedingly tempting, which is great for us shoe people! Full-time comes with benefits, which are decent. Schedules are pretty flexible, so if you need a day off here and there it's not a hassle, and even if you close, you're off by 9:40pm at the latest. We have a great team spirit, and try to have fun with our store goals.

    Cons

    Grumpy customers, of course. I feel like sometimes the guidelines on when to refuse returns are fuzzy, which does make me a little nervous, because corporate keeps track. Pay is not all that great, and short of moving to St. Louis, advancements pretty much stop short at Store Manager. I have heard stories of other Store Managers getting away with bad management, as long as their store is still bring in decent sales.

    Advice to ManagementAdvice

    Some sort of commission would give employees incentive to sell more accessories, and training for lower management would help us develop more, and probably stay longer. Quarterly salary reviews for lower management would be awesome too, since I was low-balled when I was first promoted, and don't know how much longer I'll have to make it work at this pay grade.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The company was pretty amazing, but my division was hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Account Executive
    Former Employee - Associate Account Executive

    Pros

    Large company with many divisions, easy to transfer between divisions, good pay and 401K, discounts on shoes, good parent company

    Cons

    Very little training, poor management structure, few paths to success and always a popularity contest. Not judged by the quality of your work

    Advice to ManagementAdvice

    Create a better system of managers, so that the entry and mid-level employees can talk to a supervisor

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Its a good job to have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Seattle, WA
    Current Employee - Sales Associate in Seattle, WA

    Pros

    The people that you work with are great and entertaining when work is slow. The discounts are great. If you want just a few hours, they will give it to you.

    Cons

    The pay is low.

    Advice to ManagementAdvice

    If you pay your employees a little bit more, you will be able to retain the good employees.

    Recommends
    Positive Outlook
    Disapproves of CEO

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