Burlington Coat Factory

  www.burlingtoncoatfactory.com
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Burlington Coat Factory Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.6 417 reviews

49% Approve of the CEO

Burlington Coat Factory President and CEO Tom Kingsbury

Tom Kingsbury

(189 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • yearly wage, work life balance, training for position was satisfactory, reasonable and abtainable metrics(in 7 reviews)

  • Great deals offered on products sold and the employee discount for these products(in 12 reviews)


Cons
  • minimum wage, but once the minimum wage went up our wages were not adjusted(in 29 reviews)

  • No appropriate work/life balance - people that create their own are penalized(in 12 reviews)

102 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I found the management very disorganized, and the employees very rude and unmotivated.

    Cashier, Layaway Runner (Former Employee) Merrillville, IN

    ProsThe discounts on clothes.
    The satisfaction of customers.
    The price of clothes.
    The amount of accessible items
    The free lunches from management.

    ConsPoor management
    Unqualified workers
    Awful organization
    Horrible communication

    Advice to Senior ManagementFind time to deal with the important things rather than sit in the office all day talking on the phone. Your workers need leadership. Most of them have no clue what they are doing. Plus the managers don't know what they are doing either. Gain some experience.

    No, I would not recommend this company to a friend

     

    Waist of time

    Anonymous Employee (Current Employee)

    ProsThe discounts
    The nice customers

    ConsThere are too many bosses. No one wants to just be an employee.
    Employees who gossip, curse, and start drama are rewarded with more hours and a better relationship with the managers
    Everyone wants to be in control, but give employees no help. They just like to tell people what to do.
    I see how most employees start their employees happy, but then the work environment including the drama drains the employee, which they become grouchy.
    There is no diversity when it comes to upper management or individuals who get promotions

    • Culture & Values
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    • Senior Management
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    HORRIBLE PLACE TO WORK quit after a week.

    Merchandise Team Associate (Former Employee) Sarasota, FL

    ProsEasy to land a job
    Pay is okay for someone without any bills
    Discount on everything
    Hours are okay depending on the time of year.

    ConsHR sold the job like it would be the most funniest place to work. But really its horrible. Didn't get my schedule until a week after starting. On my first day they pretty much just threw me in the back tagging clothes, which isn't my job.
    Management doesn't have a clue what goes on since they pretty much stay in their office all day. I could have been sitting in my car my whole shift and they wouldn't even know. The staff is full of middle age people that just gossip all day and take the job way to serious.

    Advice to Senior ManagementRun your company better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    My time there

    Sportswear Associate (Former Employee) North Bergen, NJ

    ProsThe only thing i can say my customers i adored them and they would tell me they loved me too and the discount

    ConsThey demanded so much for such a little pay at first they give new employees many hours then they knock it down to 10 to 15 and when we asked for more they said they do not have anymore but they kept hiring all the time and when you get a raise after a year its only around .20 and managers favored few they should be fair if we all do something wrong all of us who do it should receive the same consequences I loved working with customers and they loved me but I had had it with that place

    Advice to Senior ManagementBe fair with your employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor Management

    Manager (Current Employee)

    ProsNot many Pro's just learned some new ideas

    ConsBack stabbing co workers, forced a lot of work on the stores with no support. Pay was terrible

    No, I would not recommend this company to a friend

    • Culture & Values
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    very poor pay

    MTA (Former Employee) South Portland, ME

    Prosyou meet really nice people

    Consnot enough pay and the shifts are not long enough.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    if you want to be treated like you're nothing, then go for it!

    Cashier (Current Employee) Burbank, CA

    Prosflexibility and coworkers are great.

    Consinsulting pay rate and hours. you can be one of the best workers and still be treated like you're nothing. probably won't ever be promoted unless you're a "favorite" and you must always do what you're asked with out question or your hours will be cut. (training and cleaning disgusting bathrooms for $8 an hour is not in my job description!!!)

    Advice to Senior ManagementPromote within! We're working our butts off to be slapped in the face with new hires (who we have to train!!!) that are given better pay / hours / and positions when obviously associates who have a clear understanding of the company and how things work are better fitted.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    you call those managers...what a joke

    Retail Management (Former Employee) New York, NY

    ProsRegional Management Team spends time getting to know the employees names, and were beyond friendly and smart.
    growing company with some opportunities if the right LEADERSHIP team is selected.

    Cons- unfair expectations to Drive customer service when no-one cares and only is delivered at the cash-wraps,
    - associates and department managers were on the cellphones and ignoring all customer interactions.
    - too many hours working and no structure to plan, delegate, and follow up.
    - managers have personal agendas, and lots of favoritism, if they like you, or you do what they want you get to do nothing and personal favors. (you do for me, I do for you)
    - Management held back important information from all regional managers

    Advice to Senior ManagementRegional Managers need to have an HR representative spend lots of time in the stores and evaluate the current staff for policy and procedures, training and development, and management training on Leader On Duty Trainings and how to DRIVE SALES.
    store manager needs to be a LEADER not manage by favoritism.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Welcome to Burlington: The black hole

    Sales Associate (Current Employee) Watertown, NY

    ProsI have been working for Burlington for nearly 5 years now. I was first hired as a seasonal employee for the holidays but later offered a part time position. I have worked at both customer service, as a cashier and as a supervisor, and also have worked on the floor as a sales associate. Even though I swear this company only hires strange people, I have met some of the best people while working at BCF. That has been the only reason I continue to work for this company.

    ConsThe company has a lot of serious flaws to its system, inside and out. Most of the management sucks at my location. They waste their days gossiping or sitting in the managers office. They wait until the day before a corporate visit to finally try to do their jobs. Corporate complains of high turnover rates, but never take the time to talk to the actual hard working employees of their company. Our pay raises are affected by how many people steal from our store, which has no loss prevention, making this loss somehow our faults. They are also affected by the sales of the company which is somehow my fault as well? They score you on a scale of 1-5, making sure to give out a certain amount of 1 ' s and 2 ' s which some do not deserve, so that they do not get a raise. Oh and they won't allow us to talk about such things including our pay to avoid people from finding out about their unfair system in choosing wages. Before minimum wage went up this January in my state I was making about 75 cents over minimum wage, but once the minimum wage went up our wages were not adjusted. So after almost 5 years with the company I am making minimum wage again. As others have mentioned their computer systems are severely outdated. NJO is a dinosaur system used to look up products but is unbearably complicated so most people don't know how to use it making for longer wait times for customers. Burlington is constantly cutting hours and yet don't understand why customers complain that the stores are constantly trashed. On a given day there may only be one person working a 6 hour shift in a huge department such as sportswear making our jobs more stressful than they already are. The company expects way too much out of it's employees and yet wonders why so many of them quit. There is often a lack of cleaners, forcing the employees to clean the filthy bathrooms. There are many unfair practices at this company forcing hard workers to feel unappreciated.

    Advice to Senior ManagementThis is more towards the corporate offices which really decide everything for the company. Give employees a fair competitive pay. Do more to hear their opinions and not just management. Don't just do some bogus survey and then never even do anything about the negative feedback. All we want is to feel like we are important to the company and not someone who can be easily replaced.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Senior Management
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    • No Opinion of CEO

     

    Poorly run

    Sales Associate (Former Employee) Brick, NJ

    ProsHours were flexible. Coworkers were nice for the most part

    ConsStores are always trashed. One employee is expected to clean 3 departments during their shift. Pay is terrible.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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