CDW

  www.cdw.com
  www.cdw.com
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CDW Reviews in Chicago, IL

Updated September 10, 2014
Updated September 10, 2014
636 Reviews
4.0
636 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CDW Chairman and CEO Thomas E. Richards
Thomas E. Richards
272 Ratings

Review Highlights

Pros
  • There is also a great work life balance as long as you prove that you are a high performer (in 66 reviews)

  • Many coworkers have the ability to work from home a day or two a week (in 16 reviews)


Cons
  • Work life balance - great if you are single, not if you have a family (in 17 reviews)

  • Base salary could be higher to attract better talent in the beginning (in 36 reviews)

More Highlights

50 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Big promises, but much of it has nothing to do with talent and a lot to do with random company placement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    Location, friendly, great coworkers, training

    Cons

    Company size, growth opportunity, monotony, cubicle, salary

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Not as great as I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CDW full-time for more than a year

    Pros

    Lots of freebies, lack of structure which encourages innovation, vendors buy free lunches once or twice a week. Some departments let their employees work at home a 1 or 2 days a week. My opinion is that this should be consistent across the board or eliminated since it causes resentment.

    Cons

    It's a very hierarchical culture, not very modern in my opinion.
    Very inexperienced supervisors, CDW is usually the only company they've ever worked which makes it very difficult for people who come in with a lot of experience.
    I've observed a lot of childish behavior and infighting which makes it an uncomfortable place to work at times. Immaturity seems to be part of the culture and widely accepted.
    Outside of sales, the training is disorganized and lacking.
    Too much favoritism although that's probably everywhere.
    I wish leadership would walk their talk.
    Not enough work/life balance. We were forced to take an unpaid hour lunch. I would have rather cut that in half and go home earlier. It made for a long day with a long commute.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Is What it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for less than a year

    Pros

    Coworkers are independent and given the opportunity to make their own success however that is extremely difficult with the tiny commissions on sales., it can be down though with the right personality.

    Cons

    HR is pretty much non-existent and really do not care for employees, policies or conduct. Although an industry norm, its overwhelmingly male dominated which is good depending on how you take it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    The good and bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    A lot of sale incentives and benefits. Their are allot of events that partners have for you.

    Cons

    Very low base pay. You really make all your money on the book of business you have.

    Advice to ManagementAdvice

    Management is on point, no improvement needed

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Make lots of money... for someone else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at CDW full-time for more than 3 years

    Pros

    CDW has a decent work from home policy, which is a plus. We get free lunches from vendors fairly often, and the location in Chicago is great, with easy access to mass transit.

    Overall, I find that the work hours are fine and there is quite a bit of flexibility, although that varies from team to team.

    Finally, it's a great job to make contacts, even outside of the IT industry, as we have a vast number of customers and vendors that we work in close contact with.

    Cons

    First and foremost, the pay and benefits. Pay varies wildly between departments and even between people in the same position. If you're in any kind of support role, you're getting paid at 50-100% below comparable jobs in the industry. The 401K plan is rock bottom matching and it takes forever to vest. The health plans are expensive, especially for a company that has 10 billion in revenue for about 7,000 employees.

    Even though the pay is low, the workload can be brutal. Lots of teams are completely understaffed, and backfills for positions can take months so CDW can cut costs. Decent IT support could make up for some of this by increasing efficiency, but CDW's IT department is poorly run and ineffective.

    The pay issue might be a symptom of management's complete lack of understanding what goes on at the ground level during day-to-day operations. Decisions about how to best manage business processes seem completely arbitrary or based upon erroneous information.

    Thus, for career enhancement, you're better off focusing on cultivating the positive attention of people in upper management than on doing your job competently or displaying initiative, as no one above your direct manager will notice the latter.

    Advice to ManagementAdvice

    Instead of chasing revenue goals every quarter, you might want to focus on building and growing solid infrastructure to support the business. Sustainable growth is about more than just selling more each year. Productivity isn't infinite. If you want to treat your employees like a minimum wage big-box store, then don't be surprised when customers decide that's what we are.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Good place to start a carreer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than 3 years

    Pros

    Good work environment, perks from vendors are nice.

    Cons

    base pay and commission structure is very low.

    Advice to ManagementAdvice

    Compensation plan needs to improve significantly. I couldn't afford to live in Chicago my first year working there and many people have two jobs.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    It was a great job to gain the experience I needed out of collage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Government Account Manager  in  Chicago, IL
    Current Employee - Government Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    This job taught me sales strategies, how to manage a book of business, and how to become better at selling in a B2B environment. Taught me more about utilizing my resources and accessing the channel. benefits are great, and the incentives from the CDW partners are amazing.

    Cons

    The base pay is terrible. After one year your salary will grow but after one year commission is no longer guaranteed. The pay structure is not one you will appreciate. Getting support in a timely fashion can be really bad.

    Advice to ManagementAdvice

    Micro management is something no one will appreciate. However if you get the right person that you report to work can be great.

    Doesn't Recommend
    Approves of CEO
  9.  

    Good Experience Right Out Of College...Awful After That

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager  in  Vernon Hills, IL
    Former Employee - Inside Sales Account Manager in Vernon Hills, IL

    I worked at CDW full-time for less than a year

    Pros

    I worked at CDW in Vernon Hills back in 1998 when they started to get serious about growing/hiring. I was part of the first big training class with the company going through serious changes. The initial training was excellent. It was "get your stuff together and pass these tests or we aren't hiring you" type of attitude. Several people in my group of 60 didn't make the cut. As a result, I still use a good portion of the computer training and information they taught me today. CDW is huge and vendors do whatever they can to win over the sales reps at CDW. As a result, you get a ton of free stuff. One day I was called in to my manager's office and Reggie Jackson was there. They asked me if I wanted a memory chip or his autograph on a ball. It was October and the decision was easy.

    Cons

    CDW is a well oiled corporate machine. You will not make it here if you don't know about corporate structure, micro managing, meetings, ridiculous sales goals, etc. This is in inside sales gig. You are expected to sit at your desk, all day, and make calls. It can be exhausting and the pay can be difficult. Competition inside and outside CDW to sell all things computer has to be recognized.

    Advice to ManagementAdvice

    Your employees know what and who are being "loyal" and "genuine" to them. Are you?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Limited by immediate manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    Great day-to-day work environment. Typical sales floor consisting of teams clustered into pods where it's easy to get to know everyone around you.

    Cons

    During the interview, was told that I would be welcomed to the team with a book of business greater than $250,000. This was not met (about $180,000). Once on the team, was informed would be considered 'acquisition' meaning bringing new business in. After a year in a saturated market have maxed out new opportunities (about $1,000,000) in acquisition business. Numbers not enough to convince manager to give more opportunities within existing accounts. Very political and based on managers agenda. Not really a 'team' environment at all--every person for themselves.

    Advice to ManagementAdvice

    Many large accounts not being properly worked. Give some to younger employees to grow this business while they have more time on their hands.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    Good food in the cafe'

    Cons

    Micro manage, low pay, other account managers will steal your accounts, bonus structure difficult to hit. Overall the worst place I've ever worked.

    Advice to ManagementAdvice

    Pay people for the work they do, not give them silly parties!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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