CDW Reviews

Updated July 30, 2015
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CDW Chairman and CEO Thomas E. Richards
Thomas E. Richards
11 Ratings

Pros
  • Management tries to be flexible with work life balance (in 71 reviews)

  • Some flexibility concerning work from home (in 19 reviews)

Cons
  • Managers did not care about work-life balance (in 18 reviews)

  • Base salary could be higher to attract better talent in the beginning (in 37 reviews)

More Pros and Cons

57 Employee Reviews

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  1. A Good Place to Build Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Mettawa, IL
    Former Employee - Account Manager in Mettawa, IL

    I worked at CDW full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Tons of resources. Lots of vendor support. Very helpful co-workers

    Cons

    The pay can be very low to start out. Certain departments, like small business, should be nothing more than a launching pad to another career either within or outside the company. Managers have the power to hold you back. Way too many levels of management.

    Advice to Management

    Take better care of your veteran employees. Don't take away from us to give to new employees because they aren't sticking around due to low pay.


  2. Helpful (1)

    The Culture is gone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Chicago, IL
    Former Employee - Program Manager in Chicago, IL

    I worked at CDW full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people who originally came from PS in Berbee

    Cons

    Executive management and sales management have lost their way due to money. I just left as a Program Manager of eight years in CDW and it is very sad to see the company you once loved now despise. I fear the culture is long gone and the new sales machine is the new norm. Clients are suffering across the board as are coworkers. CDW gets a big deal here and there and management acts as if this is utopia. They forget about the hundreds of others that are just as important and need as much care as the large projects.

    Advice to Management

    Come back to the original culture that made CDW great.


  3. Helpful (2)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Account Manager in Chicago, IL
    Former Employee - Sales Account Manager in Chicago, IL

    I worked at CDW full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There was a lot of great training on the different technologies and products on an ongoing basis.

    Cons

    The company wanted you to be chained to your desk. I felt guilty getting up to use the restroom. The company was constantly hiring as people were constantly leaving.

    Advice to Management

    Treat your workers the way you would want to be treated.


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  5. Helpful (1)

    Total lack of leadership and communication of company strategy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Lake Forest, IL
    Current Employee - Senior Account Manager in Lake Forest, IL

    I have been working at CDW full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you're in sales as an account manager or field account manager and above, it's a great company to start out with. Unfortunately they have changed their commission and goals to where other companies pay better. Sales driven company. Many days you will not have to buy lunch or breakfast when you're in sales. It's a great company to start out. However, because of the low pay, only the mediocre and the complacent sales people stay.

    Cons

    Since I've been here, I have seen very little communication from leadership compared to other companies I've worked for. Usually leadership communication is used to motivate sales teams and get us revved up. At CDW you'll rarely hear anything from someone above your immediate manager unless you make an error. I feel the lack of communications of the company strategy is going to hurt this company in the long run. The pay is very low compared to competitors. In fact, I have been recruited by a competitor and will be leaving CDW principally because of the low pay. For some reason the company is always having trouble computing commissions correctly. If you're smart, you keep track since you will probably notice your commissions are lower than they should be. It's a very political company. There are hundreds of employees who have been with the company from the beginning. Unfortunately, while they have experience in how CDW works, they will be lacking in a lot of skills and experience necessary to make it in the majority of large US corporations. Outside of sales, management is generally poor. Because many of these people worked their way up the ranks, they lack some of the professionalism I have encountered in other companies. I have noticed immaturity and a lot of finger-pointing rather than accountability. Outside of sales, there is a general lack of training and employees are told to watch videos that have little or nothing to do with one's job. Overall, I will happy to leave even though I did learn a lot.

    Advice to Management

    Improve your communications and strive to articulate the company strategy in a way that your employees will understand how it fits with their job. Handing out a laminated copy of the circle of excellence tells us nothing. It comes across as insincere and unusable unless regular communications come from leadership demonstrating how various teams have met the criteria. Use communications to motivate-stop being silent and acting like you're deities. No one has respect for absent leadership in a sales-driven company. Do some housecleaning in your leadership areas. Make them accountable for the success of their teams and don't let them get away with the blame game.


  6. Helpful (2)

    Account Manager Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have been a public sector Account Manager for 7 years. In a sales role you will not be micro-managed. There is the potential to make well over $100k if you end up in the correct segment.

    Cons

    Based salary is half of the industry standard. If you sell in the Public sector you must pay all the contract fees and freight out of your commissions; something they don't tell you in the recruiting process. It is nearly impossible for AM's to switch segments once hired. The training program does not teach you what you really need to know to be successful and their CRM tool is buggy and unstable. Limited travel to meet with your customers.

    Advice to Management

    Public Sector AM's need a comp plan competitive with the rest of the industry. AM's need to be in front of their customers a minimum of once per quarter. Seasoned AM's should be allowed to live in their territories and telecommute(we sell this tech, lets use it). Our business model of only having inside sales and very few FAE's is a failing business model. Customers and partners all admit that they prefer to work with someone that is local and provides face time.


  7. Helpful (3)

    An honest evaluation of CDW

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales- Account Manager in Vernon Hills, IL
    Current Employee - Inside Sales- Account Manager in Vernon Hills, IL

    I have been working at CDW full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free food frequently, chance at going to sporting and other events, work-life balance is attainable. A lot of good people work here and CDW is also a great resume builder.

    Cons

    Compensation does not match performance, and is constantly changing. I have been here 4 years and it has changed 3 times. Favoritism by management toward those more senior. Boss in many regards controls your opportunity and earning potential by awarding accounts at their discretion. Company makes many thousands off of their sales force and pay them next to nothing.

    Advice to Management

    More technical training to sales on the advanced solutions we sell to make us more creditable to customers. A better pay structure for sales, no one can live on a 25K base if they have an underperforming year in sales.


  8. Helpful (2)

    There is not a lot of support and movement from current role.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager Assistant in Chicago, IL
    Current Employee - Sales Manager Assistant in Chicago, IL

    I have been working at CDW full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Location is nice, right downtown by the river. Benefits are OK, office culture is usually decent depending on your floor. A few lunch options right in the building so you don't have to walk outside on rainy or snowy/cold days to eat.

    Cons

    In my current role, Sales Manager Assistant, there is no room for growth. They keep you in this spot for years and then you realize you have no where to go but outside of CDW. The raises in this position are laughable. The amount of work I do each day makes is almost impossible for me to take a lunch. This position is hourly so we have to take a lunch, I clock out and work and clock in and work. Never get away from my desk. Their is not a lot of team work here, many of the people on my team will not help. If they do help you they will talk about how stupid you are behind your back and to your manager, so it's not worth asking for help. No one really cares about you here when you're the assistant...

    Advice to Management

    Management should know how to run the reports too, so they can help us if needed. Management should have a monthly meeting with each employee to check in. Management should find solutions for over-worked employees instead of just offering over-time.


  9. Helpful (1)

    Not as great as I expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CDW full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of freebies, lack of structure which encourages innovation, vendors buy free lunches once or twice a week. Some departments let their employees work at home a 1 or 2 days a week. My opinion is that this should be consistent across the board or eliminated since it causes resentment.

    Cons

    It's a very hierarchical culture, not very modern in my opinion. Very inexperienced supervisors, CDW is usually the only company they've ever worked which makes it very difficult for people who come in with a lot of experience. I've observed a lot of childish behavior and infighting which makes it an uncomfortable place to work at times. Immaturity seems to be part of the culture and widely accepted. Outside of sales, the training is disorganized and lacking. Too much favoritism although that's probably everywhere. I wish leadership would walk their talk. Not enough work/life balance. We were forced to take an unpaid hour lunch. I would have rather cut that in half and go home earlier. It made for a long day with a long commute.


  10. Big promises, but much of it has nothing to do with talent and a lot to do with random company placement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location, friendly, great coworkers, training

    Cons

    Company size, growth opportunity, monotony, cubicle, salary


  11. Helpful (1)

    Is What it is

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Coworkers are independent and given the opportunity to make their own success however that is extremely difficult with the tiny commissions on sales., it can be down though with the right personality.

    Cons

    HR is pretty much non-existent and really do not care for employees, policies or conduct. Although an industry norm, its overwhelmingly male dominated which is good depending on how you take it.



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