CDW

  www.cdw.com
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CDW Reviews in Chicago, IL

Updated August 12, 2014
Updated August 12, 2014
628 Reviews

4.0
628 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CDW Chairman and CEO Thomas E. Richards
Thomas E. Richards
259 Ratings

Review Highlights

Pros
  • There is also a great work life balance as long as you prove that you are a high performer (in 59 reviews)

  • Many coworkers have the ability to work from home a day or two a week (in 16 reviews)


Cons
  • Base salary could be higher to attract better talent in the beginning (in 33 reviews)

  • There is sometimes quite a bit of turnover among the inside account managers (in 33 reviews)

More Highlights

72 Employee Reviews Back to all reviews

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  1.  

    Good place to learn and work on enterprise class problems and build up skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing/Ecommerce  in  Chicago, IL
    Former Employee - Marketing/Ecommerce in Chicago, IL

    I worked at CDW full-time for more than 5 years

    Pros

    Good people and Friendly management. You get recognization for your work. Good work/life balance. Busy days mixed with slow days. Good benifits.

    Cons

    Outdated processes and tools, however they are making big investments to change this, but change still slow. Slow promotions and below industry base salary due to vauge job titles. Bonus is non existant. Behing the curve when it comes to technology adoption for a technology reseller. Poor infrastructure and you are given sluggish hardware to work with

    Advice to ManagementAdvice

    If you want to attract and retain top talent, you have to be competative on pay

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    For the most part CDW is a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Vernon Hills, IL
    Former Employee - IT Manager in Vernon Hills, IL

    I worked at CDW full-time

    Pros

    Solid corporate culture
    People love their work
    Finance Area is one of the most energetic areas of the company
    Sales Team works hard
    Warehouse Team is awesome

    Cons

    It is an IT company but is mired in a political and tech doldrums in the IT area
    IT is one of the worst areas of the company:
         Stagnant leadership
         Uses blame game problem solving
         Dictator type of leadership style is valued - oppressive

    Advice to ManagementAdvice

    Follow the management rotation of the Finance Area
    Sr Leadership should take a real look at their IT area

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at CDW full-time for more than a year

    Pros

    Good position to get entry level experience. If in small business get in and get out. Free outings and happy hours. Many times you get free lunch hosted by company partners. Young environment and you get to wear jeans on Friday. You also get to work downtown in the loop.

    Cons

    Low base salary, strict management who don't understand for 25K base salary many people simply don't care. Getting stricter and more micromanaging, including pipelining, forecasting, and monthly meetings with boss.

    Advice to ManagementAdvice

    Increase the base salary. If you really value employees pay them better and give them more flexibility. Don't micromanage.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good entry point into sales if you are motivated to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at CDW full-time for more than a year

    Pros

    Great team support, preferred access to vendors because of robust account base, and good work-life balance

    Cons

    High turnover, nepotism between sales managers and account managers, unfair sales compensation plan

    Advice to ManagementAdvice

    Don't discourage account managers from high sales performance because it is cheaper to bring on new hires

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Can't all be bad right?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Vernon Hills, IL
    Current Employee - Marketing in Vernon Hills, IL

    I have been working at CDW full-time for more than 10 years

    Pros

    Benefits are good love that CDW thinks about their employees. Management tries to be flexible with work life balance. Coworkers are considerate of each other. The company shares important info with us to keep us in the loop as to what is happening with CDW as a whole. There are a lot of dedicated employees. The atmosphere here is good.

    Cons

    Pay is low. I know there are standards for how compensation is handled here at CDW but maybe things should change with that process, it isn't working. It feels like some folks are punished for the position they are in based on "job title and description" to the lower end of the pay scale and then others make out by getting rated to the higher end of the pay scale for that position.Seems kind of like a double standard in some cases. Sometimes people end up in positions they should not have especially at the management level. Seems that some folks in management get their position by default and my not be as qualified as others and they don't have the training or knowledge to be in that position. The training program for sales reps is very deep and thought out to make them the best they can be but for backbone employees and management no effort is put into that training and maybe this should be evaluated and upgrades to training should be made. A lot of folks feel short changed in the training area. We are a tech company but the equipment that we are provided sometimes is not the best.

    Advice to ManagementAdvice

    Tom Richards is doing a great job for CDW. He is a breath of fresh air and is a very thoughtful and considerate boss. He has great values and having those values has helped him to guide us and make us the
    company we are today. I think time off is basically good for me since I have been here for a long time not sure what it is for shorter term employees. Training needs to be stepped up for backbone employees, and process for determining compensation needs to be revamped.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Decent benefits, average pay, but for an IT company, should have more cutting edge technology for it's "Coworkers"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Receivable Specialist  in  Vernon Hills, IL
    Current Employee - Accounts Receivable Specialist in Vernon Hills, IL

    I have been working at CDW full-time for more than 3 years

    Pros

    The benefits are good: Medical, Dental, Life, optional Vision, 401K, Profit Sharing and Annual Bonus (small but nonetheless it's nice). The salary is average for similar jobs in other companies. Most departments have initiated work from home allowing Coworkers to work from home at least one day a week. The annual Coworker appreciation day at Great America is much appreciated.

    Cons

    The technology we use to do our job is lacking at best. For an IT company that sells new innovations to it's customer's to make them more efficient, we are lacking the same technology in our backbone departments. The office fixtures/furniture is outdated and the office chairs are detrimental to good posture and a healthy back. You get rewarded for being here the longest, but there is typically no reward for working more efficiently or effectively than your seasoned Coworkers. Annual PMP process is time consuming for Coworkers and, in my opinion, useless...you rate yourself and spend alot of time to enter your accomplishments and your supervisor changes everything anyway. Events and giveaways that are focused on families that exclude Coworkers without small children are unnecesssary, I feel cheated and since I am not spending the company money on activities for a bunch of kids, I feel I should receive a cash reward or equivalent to the price of the item or activity. Fundraisers for charity are CONSTANT and ANNOYING, they are always raising money for some charity or another and you are regularly inundated with emails about them.

    Advice to ManagementAdvice

    Update technologies for the backbone departments and upgrade the office fixtures/chairs. Improve annual review process. Reward employees for contributions to meet objectives, not just for time served. Stop giving stuff and having events only for people that have kids. Enough with the fundraiser events and emails.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at CDW full-time for more than 3 years

    Pros

    Great perks, like free lunch a few days a week, sales contests and team outings. Benefits seem to be pretty competitive and management seems to be friendly and helpful. Work-life balance is great, the job is not very demanding outside of 8-5 M-F

    Cons

    Not nearly as profitable as other industries like finance and real estate. At best you are taking home 1-2% of revenue if you're lucky. However, this is probably the norm among IT resellers and not CDW specifically

    Advice to ManagementAdvice

    now that the company is public, think about using stock shares in sales incentives

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CDW Account Manager  in  Chicago, IL
    Current Employee - CDW Account Manager in Chicago, IL

    I have been working at CDW full-time for more than a year

    Pros

    Young, helpful environment. A lot of complainers and false information.

    Cons

    Established corporate company, not much room for creativity

    Advice to ManagementAdvice

    Encourage creativity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Want experience in sales, start here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at CDW full-time for more than a year

    Pros

    Nice atmosphere, depending on the team you are placed on. Senior team members may be willing to give you some pointers on various ways to prospect, or spark up new conversations with current accounts. Vendors feed you at least every other day.

    Cons

    If you are not a great seller, then this is not the place for you. The small business division is undeniably the hardest.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Hard to get started, but potential if you stick around and enjoy cold calling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Mettawa, IL
    Former Employee - Account Manager in Mettawa, IL

    I worked at CDW full-time for more than a year

    Pros

    Good benefits, friendly atmosphere, and the potential to move up and make money. Lots of freebies given out and there are some amazing training programs for various technology systems you can take advantage of. Definitely, take advantage of the certs. Also, building relationships with your clients and helping them out with their IT needs is a rewarding experience. I tended to go out of my way just to make my consistent clients happy; that's a great feeling.

    Cons

    There is a lot of cold calling to begin with, and if you're not comfortable with that, this is not the place for you. Being successful really depends on the region you are in and the support from your team when you first arrive. I, unfortunately, was lacking in both of those arenas and my temporary team leader was not all too helpful in terms of training, support, and being able to effectively progress our personal business with the clients. I felt more like a telemarketer rather than a salesman. CDW hires A LOT of people right out of college and the turnover rate is enormous. Six months in less than half of my initial training team was there and morale was pretty low. That's how they weed people out (and find their talent). Also, territorial disputes between your own team members is pretty common. Many coworkers on my regional team had this, "I have mine, I don't care about you" attitude on the team. They were focused more on making their money on their paycheck (commission) rather than trying to build a stronger team.

    Advice to ManagementAdvice

    Smaller training teams would be vastly beneficial and more direct connect with your actual team. If they focused more on sales training and ways that we could effectively sell these products, I probably would have stayed longer. There just wasn't any real, tangible or meaning support.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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