CDW
3.5 of 5 585 reviews
www.cdw.com Vernon Hills, IL 5000+ Employees

CDW Reviews in Chicago, IL

Updated Jun 24, 2014
All Employees Current Employees Only

3.5 277 reviews

                             

94% Approve of the CEO

CDW Chairman and CEO Thomas E. Richards

Thomas E. Richards

(111 ratings)

72% of employees recommend this company to a friend
68 Employee Reviews Back to all reviews
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    Account Manager

    Account Manager (Former Employee)
    Chicago, IL

    ProsGood position to get entry level experience. If in small business get in and get out. Free outings and happy hours. Many times you get free lunch hosted by company partners. Young environment and you get to wear jeans on Friday. You also get to work downtown in the loop.

    ConsLow base salary, strict management who don't understand for 25K base salary many people simply don't care. Getting stricter and more micromanaging, including pipelining, forecasting, and monthly meetings with boss.

    Advice to Senior ManagementIncrease the base salary. If you really value employees pay them better and give them more flexibility. Don't micromanage.

    Yes, I would recommend this company to a friend

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    Good entry point into sales if you are motivated to succeed

    Account Manager (Former Employee)
    Chicago, IL

    ProsGreat team support, preferred access to vendors because of robust account base, and good work-life balance

    ConsHigh turnover, nepotism between sales managers and account managers, unfair sales compensation plan

    Advice to Senior ManagementDon't discourage account managers from high sales performance because it is cheaper to bring on new hires

    Yes, I would recommend this company to a friend

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    Can't all be bad right?

    Marketing (Current Employee)
    Vernon Hills, IL

    ProsBenefits are good love that CDW thinks about their employees. Management tries to be flexible with work life balance. Coworkers are considerate of each other. The company shares important info with us to keep us in the loop as to what is happening with CDW as a whole. There are a lot of dedicated employees. The atmosphere here is good.

    ConsPay is low. I know there are standards for how compensation is handled here at CDW but maybe things should change with that process, it isn't working. It feels like some folks are punished for the position they are in based on "job title and description" to the lower end of the pay scale and then others make out by getting rated to the higher end of the pay scale for that position.Seems kind of like a double standard in some cases. Sometimes people end up in positions they should not have especially at the management level. Seems that some folks in management get their position by default and my not be as qualified as others and they don't have the training or knowledge to be in that position. The training program for sales reps is very deep and thought out to make them the best they can be but for backbone employees and management no effort is put into that training and maybe this should be evaluated and upgrades to training should be made. A lot of folks feel short changed in the training area. We are a tech company but the equipment that we are provided sometimes is not the best.

    Advice to Senior ManagementTom Richards is doing a great job for CDW. He is a breath of fresh air and is a very thoughtful and considerate boss. He has great values and having those values has helped him to guide us and make us the
    company we are today. I think time off is basically good for me since I have been here for a long time not sure what it is for shorter term employees. Training needs to be stepped up for backbone employees, and process for determining compensation needs to be revamped.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Decent benefits, average pay, but for an IT company, should have more cutting edge technology for it's "Coworkers"

    Accounts Receivable Specialist (Current Employee)
    Vernon Hills, IL

    ProsThe benefits are good: Medical, Dental, Life, optional Vision, 401K, Profit Sharing and Annual Bonus (small but nonetheless it's nice). The salary is average for similar jobs in other companies. Most departments have initiated work from home allowing Coworkers to work from home at least one day a week. The annual Coworker appreciation day at Great America is much appreciated.

    ConsThe technology we use to do our job is lacking at best. For an IT company that sells new innovations to it's customer's to make them more efficient, we are lacking the same technology in our backbone departments. The office fixtures/furniture is outdated and the office chairs are detrimental to good posture and a healthy back. You get rewarded for being here the longest, but there is typically no reward for working more efficiently or effectively than your seasoned Coworkers. Annual PMP process is time consuming for Coworkers and, in my opinion, useless...you rate yourself and spend alot of time to enter your accomplishments and your supervisor changes everything anyway. Events and giveaways that are focused on families that exclude Coworkers without small children are unnecesssary, I feel cheated and since I am not spending the company money on activities for a bunch of kids, I feel I should receive a cash reward or equivalent to the price of the item or activity. Fundraisers for charity are CONSTANT and ANNOYING, they are always raising money for some charity or another and you are regularly inundated with emails about them.

    Advice to Senior ManagementUpdate technologies for the backbone departments and upgrade the office fixtures/chairs. Improve annual review process. Reward employees for contributions to meet objectives, not just for time served. Stop giving stuff and having events only for people that have kids. Enough with the fundraiser events and emails.

    Yes, I would recommend this company to a friend

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    Not Bad

    Account Manager (Current Employee)
    Chicago, IL

    ProsGreat perks, like free lunch a few days a week, sales contests and team outings. Benefits seem to be pretty competitive and management seems to be friendly and helpful. Work-life balance is great, the job is not very demanding outside of 8-5 M-F

    ConsNot nearly as profitable as other industries like finance and real estate. At best you are taking home 1-2% of revenue if you're lucky. However, this is probably the norm among IT resellers and not CDW specifically

    Advice to Senior Managementnow that the company is public, think about using stock shares in sales incentives

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good to start out

    CDW Account Manager (Current Employee)
    Chicago, IL

    ProsYoung, helpful environment. A lot of complainers and false information.

    ConsEstablished corporate company, not much room for creativity

    Advice to Senior ManagementEncourage creativity

    No, I would not recommend this company to a friend

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    Want experience in sales, start here

    Account Manager (Former Employee)
    Chicago, IL

    ProsNice atmosphere, depending on the team you are placed on. Senior team members may be willing to give you some pointers on various ways to prospect, or spark up new conversations with current accounts. Vendors feed you at least every other day.

    ConsIf you are not a great seller, then this is not the place for you. The small business division is undeniably the hardest.

    Yes, I would recommend this company to a friend

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    Hard to get started, but potential if you stick around and enjoy cold calling

    Account Manager (Former Employee)
    Mettawa, IL

    ProsGood benefits, friendly atmosphere, and the potential to move up and make money. Lots of freebies given out and there are some amazing training programs for various technology systems you can take advantage of. Definitely, take advantage of the certs. Also, building relationships with your clients and helping them out with their IT needs is a rewarding experience. I tended to go out of my way just to make my consistent clients happy; that's a great feeling.

    ConsThere is a lot of cold calling to begin with, and if you're not comfortable with that, this is not the place for you. Being successful really depends on the region you are in and the support from your team when you first arrive. I, unfortunately, was lacking in both of those arenas and my temporary team leader was not all too helpful in terms of training, support, and being able to effectively progress our personal business with the clients. I felt more like a telemarketer rather than a salesman. CDW hires A LOT of people right out of college and the turnover rate is enormous. Six months in less than half of my initial training team was there and morale was pretty low. That's how they weed people out (and find their talent). Also, territorial disputes between your own team members is pretty common. Many coworkers on my regional team had this, "I have mine, I don't care about you" attitude on the team. They were focused more on making their money on their paycheck (commission) rather than trying to build a stronger team.

    Advice to Senior ManagementSmaller training teams would be vastly beneficial and more direct connect with your actual team. If they focused more on sales training and ways that we could effectively sell these products, I probably would have stayed longer. There just wasn't any real, tangible or meaning support.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    You get what you make out of it.

    Account Manager (Former Employee)
    Chicago, IL

    ProsGreat culture in a pretty high stress environment. Great training program and fantastic place to start a sales career.

    ConsIT sales is a pretty saturated market. Everyone account under the sun has either been worked or currently belongs to someone. Many sales managers are old timers who started at the company in the 1990's that have mailed it in awhile ago. They have no passion for actually managing teams and developing careers.

    Advice to Senior ManagementI'd focus more on developing future leaders of the company. So many of these managers were promoted to sales managers just because they were warm bodies to answer INCOMING CALLS back in the 90's and did well(everyone did). It's all about timing however so it's good they capitalized on the opportunity.

    Yes, I would recommend this company to a friend

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    Little by little getting worse and worse

    Executive Account Manager (Current Employee)
    Chicago, IL

    ProsIts generally a fun place to be at. Nobody is too demanding. You have the opportunity to make a lot of money for what you do.

    ConsAbsolutely no standards in hiring, enforcement of policies, etc. Almost every week for the last six months they've had another announcement that is a negative to the sales floor. It definitely lacks the feeling it did as a company 10 years ago, people aren't PROUD to work at CDW like they once were. No holiday parties, no anything reall.

    Advice to Senior ManagementDon't tolerate mediocrity--its gross. Hire managers/directors that demand accountability from their employees.

    No, I would not recommend this company to a friend

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