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CDW Reviews in Mettawa, IL

Updated Feb 10, 2014
All Employees Current Employees Only

3.6 20 reviews

100% Approve of the CEO

CDW Chairman and CEO Thomas E. Richards

Thomas E. Richards

(10 ratings)

67% of employees recommend this company to a friend

Review Highlights

  • There is also a great work life balance as long as you prove that you are a high performer(in 58 reviews)

  • Many coworkers have the ability to work from home a day or two a week(in 16 reviews)

  • There is sometimes quite a bit of turnover among the inside account managers(in 33 reviews)

  • Base salary could be higher to attract better talent in the beginning(in 32 reviews)

3 Employee Reviews Back to all reviews
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    • Culture & Values
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    Hard to get started, but potential if you stick around and enjoy cold calling

    Account Manager (Former Employee) Mettawa, IL

    ProsGood benefits, friendly atmosphere, and the potential to move up and make money. Lots of freebies given out and there are some amazing training programs for various technology systems you can take advantage of. Definitely, take advantage of the certs. Also, building relationships with your clients and helping them out with their IT needs is a rewarding experience. I tended to go out of my way just to make my consistent clients happy; that's a great feeling.

    ConsThere is a lot of cold calling to begin with, and if you're not comfortable with that, this is not the place for you. Being successful really depends on the region you are in and the support from your team when you first arrive. I, unfortunately, was lacking in both of those arenas and my temporary team leader was not all too helpful in terms of training, support, and being able to effectively progress our personal business with the clients. I felt more like a telemarketer rather than a salesman. CDW hires A LOT of people right out of college and the turnover rate is enormous. Six months in less than half of my initial training team was there and morale was pretty low. That's how they weed people out (and find their talent). Also, territorial disputes between your own team members is pretty common. Many coworkers on my regional team had this, "I have mine, I don't care about you" attitude on the team. They were focused more on making their money on their paycheck (commission) rather than trying to build a stronger team.

    Advice to Senior ManagementSmaller training teams would be vastly beneficial and more direct connect with your actual team. If they focused more on sales training and ways that we could effectively sell these products, I probably would have stayed longer. There just wasn't any real, tangible or meaning support.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Misleading, Waste of your time

    Account Manager (Former Employee) Mettawa, IL

    ProsCDW is a great company to be apart of. They really take care of their employees and make you feel very welcome.
    Training program is very good. Looks great on resumes.

    ConsIt's like being in kindergarten. You will find a lot of drama if something slips up. This includes just having conversation at lunch with an co-worker, if it gets out, expect to be brought into a conference room and yelled at.

    The base pay is 25k and there is really no potential to make any commision. The accounts are tapped out. You will find yourself cold calling accounts that a previous account manager called a week ago. It is not unlikely for you to be told to "F-OFF" when you call or just blatenly get yelled at by these companies. Stay AWAY FROM MED-LAR Segment. Get into small business where you are just receiving calls from customers and taking orders. Guaranteed commission that way. The guys right out of training were making 35-40k just by answering the phone and placing orders. No cold calling.

    Like I said stay away from Med-Lar, they have currently implemented a new program, where if you do not hit your sales quota, there's a box, fill it up and leave, your fired.

    Accounts are tapped out!!!! I can't emphasize this enough. You may get lucky and find a diamond in the rough, but it is very unlikely.

    Insite and Dell are you biggest competitors and they will destroy you when it comes to a price battle!!! If you are going up against these companies in a quote, you will lose. You will have to sell the product at negative margin. CDW's prices are out of control and there is no room to compete. They train you to sell the services that CDW offers. SELL THE VALUE THEY TELL YOU! Well, they aren't that great because Insite and Dell piggy backs off CDW'S business model, lets them spend all the money to implement new services, copies it and adds it to their own. It's pathetic.

    The only thing I can recommend since its a great company to be apart of is, stick out your 6 months- a year on the sales floor and transfer within the company. I wasn't told that this was possible until my exit interview. I was like thank you guys, would have loved to of stayed with the company but not through sales.

    Advice to Senior ManagementEnough of the kindergarten atmosphere with the she said he said garbage. It doesn't matter when your a fortune 500 company placing millions of dollars of orders a day. Employees will talk to one another, get over it and focus on your job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO


    Sales focused company

    Project Coordinator (Former Employee) Mettawa, IL

    ProsInteresting work environment. Sales team is very young and energetic. Decent salary overall. Access to a lot of new technology straight from the vendors.

    Consthe only decent salary is made through a low base pay and bonus structure to make up for it. Not much vacation time. Very Sales-centric company. CDW used to be a great place to work. It has since gone downhill

    Advice to Senior Managementtake some time and listen to your non-sales roles. look at why your company made the top 50 places to work for so many years ago.

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