CFPB

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CFPB Reviews

Updated March 4, 2015
Updated March 4, 2015
28 Reviews
2.7
28 Reviews
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CFPB Director Richard Cordray
Richard Cordray
28 Ratings

28 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Regulator ran by those who have never worked in a bank and lack leadership skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Response in Washington, DC
    Current Employee - Consumer Response in Washington, DC

    I have been working at CFPB full-time (more than 3 years)

    Pros

    Most employees believe in the mission of protecting and helping consumers
    Opportunity to make a real positive impact for consumers needing help
    The benefits are outstanding: telework; every other Friday or Monday off; health/dental/eye insurance rates very low or paid for completely; 1-for-1 match on retirement up to 7%; good pay scale

    Cons

    Anyone who isn't a lawyer is often treated as a second-class employee
    Management is nearly incompetent and gets paid very well for little work/results
    Promotions and details tend to go towards a small group of favorite employees
    Employee development outside of management is infrequent at best, non-existent at worst
    Despite yearly surveys telling management that communication from the top-down is nearly non-existent the same communication barriers continue to exist
    Employees who speak out or join the union are shunned and sometimes face retaliation

    Advice to ManagementAdvice

    Executive management should take charge and completely reshuffle senior and mid-level management
    Too many meetings and engagement groups with little or no result; scrap all meetings and groups and start over with just basic meetings
    Employee morale suffers when hirings/promtions continue to bring in external employees instead of promoting from within

    Doesn't Recommend
    Neutral Outlook
  2.  

    Discrimination, Retaliation, Favoritism Abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Washington, DC
    Current Employee - Financial Analyst in Washington, DC

    I have been working at CFPB full-time (less than a year)

    Pros

    - Great downtown DC location
    - Great outward facing company image
    - Excellent at selling image/storytelling

    Cons

    -Extremely high turnover
    -Highly inexperienced managers with no training have a lot of discretion
    -Poor HR practices (no escalation process, no managerial oversight, employee sensitive info not protected)
    -No career path
    -Arbitrary promotions and raises (not based on tenure, merit, or path. only "friends" or bedmates of managers get promoted)
    -Discrimination and favoritism in work assignments (mostly white employees are the "face" of the CFPB)
    -Politically-charged work environment (organizational culture is closer to a political campaign for Democrats instead of a nonpartisan fed agency)
    -You are targeted by management if you criticize anything. Kiss your chances of advancing goodbye

    Advice to ManagementAdvice

    - Value your employees
    - Do not lead by fear, mistrust, threats or intimidation
    - Bring in experienced leadership
    - Focus less on short term fixes and address the real reasons why employees are unhappy
    - Make sure employees have a real career path
    - Follow HR/legal practices

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great mission. Vacuum of leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Examiner
    Current Employee - Examiner

    I have been working at CFPB full-time

    Pros

    Mission. Government job security. Easy work.

    Cons

    Favoritism. Lack of quality leadership. Bleeding experienced staff.

    Advice to ManagementAdvice

    Hire leaders with leadership experience. Do not promote your problems.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great mission, growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CFPB Enforcement Attorney in Washington, DC
    Current Employee - CFPB Enforcement Attorney in Washington, DC

    I have been working at CFPB full-time (more than a year)

    Pros

    Great mission and ability to be creative.

    Cons

    Micro-management, many decisions made based on political concerns and not always on what is best for consumers, slow internal processes.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Research Markets and Regulation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CFPB

    Pros

    Really, really smart people within the policy shops. Good mission. Least bureaucracy in government.

    Cons

    Strong personalities outside of the policy shops make life difficult. Little opportunity for internal advancement. Some senior positions seem like they were randomly given.

    Recommends
    Negative Outlook
  7.  

    People who actually care, are friendly, always trying to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Washington, DC
    Current Intern - Intern in Washington, DC

    I have been working at CFPB as an intern (less than a year)

    Pros

    Lots of contact with my manager who was always interested in what I was doing (in a good way). Coworkers were friendly and a pleasure to hang out/work with. Many people, not everyone though, were interested in learning more technical skills and actively working on it. Fantastic work-life balance

    Cons

    Didn't work there long enough to see cons.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good work experience--work involved creativity and had impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at CFPB full-time

    Pros

    Pros you'd expect from government position: public-service work, good work-life balance, good benefits
    Additionally: good investment in employee training, good compensation (it's not private sector but it's not bad)
    Lastly: Certainly the Bureau is still mission-focused, with talented people excited about the project of protecting American consumers

    Cons

    This isn't everywhere (and certainly not at higher levels of management), but there does seem to be a feeling that working in a government agency is a step down from the top private companies, which can be a drag on motivation (I didn't share that opinion coming into the Bureau)

  9.  

    Great Place to make a difference and serve your country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at CFPB full-time (more than 3 years)

    Pros

    Great mission protecting American consumers. Co-workers are intelligent and friendly especially in the Midwest region. Management encourages employee personal growth. Pay is competitive

    Cons

    There is more work than employees at this time.

    Advice to ManagementAdvice

    Headquarters should delegate more decision making to the Regions. T

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Agency does not treat employees well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at CFPB full-time (more than 3 years)

    Pros

    The mission is admirable and the CFPB markets itself extremely well

    Cons

    The CFPB is promising in theory but in reality, employees are not provided equal opportunities to succeed and excel. There is favoritism, cronyism and a very high turnover rate for a federal agency. The HR infrastructure is completely lacking and employees are unable to turn to anyone when they face problems. When employees complain, they experience retaliation by managers (and Human Capital), and are denied promotions and salary increases. Promotions are based on who you sleep with and who your friends are. Differences in treatment between white and minority employees is noticeable. Many managers and employees lack cultural and racial sensitivity as well and this can make the environment very difficult.

    Although management has made some superficial changes, such as changing the performance review system, the root causes of the CFPB's problems have not been addressed. The attrition rate has been increasing lately and management's response is just to say that attrition is natural. There needs to be more emphasis on retention.

    Advice to ManagementAdvice

    Treat your employees fairly and respectfully and they will stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CFPB full-time (more than 3 years)

    Pros

    The agency allows for you to get as involved as you would like to in your department. If you are interested in a particular group outside of your own, management is willing to create opportunities where you can work in that area without transferring fully.

    Cons

    Management politics, inconsistent messages from management and a lot of incompetent managers.

    Advice to ManagementAdvice

    Continue to create opportunities for staff to further their careers within the agency. Limit office politics by working to create a professional and civil work environment.

    Recommends
    Positive Outlook
    Approves of CEO

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