CIBC

  www.cibc.com
  www.cibc.com

CIBC Reviews in Toronto, ON

Updated November 21, 2014
Updated November 21, 2014
564 Reviews
3.3
564 Reviews
Rating Trends

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Victor Dodig
3 Ratings

Review Highlights

Pros
  • Good culture with a renewed focus on continuous improvements and work life balance (in 47 reviews)

  • Good benefits for staff: free service charges and discounted rates on loans and mortgages (in 28 reviews)


Cons
  • No work life balance at some departments, with lack of respect for people's vacation (in 18 reviews)

  • They preach accountability but senior management avoids accountability at all costs (in 18 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    what have you done lately

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Services Representative in Toronto, ON (Canada)
    Current Employee - Senior Financial Services Representative in Toronto, ON (Canada)

    I have been working at CIBC full-time (more than an year)

    Pros

    can't reccommend them over any other bank really

    Cons

    sales oriented
    management doesnt manage employees
    management doesn't care about anyone else

    Advice to ManagementAdvice

    manage
    its in your title
    help advisors who need the help instead of bullying and make them fear about job insecurity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    BAD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Services Representative in Toronto, ON (Canada)
    Current Employee - Senior Financial Services Representative in Toronto, ON (Canada)

    I have been working at CIBC full-time (more than 3 years)

    Pros

    exposure to personal banking. good dental and medical benefits.

    Cons

    poor management for frontline FSRs. Poor internal systems. Lots of sales pressure and stress to meet targets with no commissions.

    Advice to ManagementAdvice

    cut 2-5 levels of management out...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant in Toronto, ON (Canada)
    Former Employee - Senior Consultant in Toronto, ON (Canada)

    I worked at CIBC full-time (more than an year)

    Pros

    Benefits and close to transportation.

    Cons

    They preach accountability but senior management avoids accountability at all costs.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    IT Specialist - ServiceNow Technical Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Specialist - ServiceNow Technical Administrative in Toronto, ON (Canada)
    Former Employee - IT Specialist - ServiceNow Technical Administrative in Toronto, ON (Canada)

    I worked at CIBC full-time (more than 3 years)

    Pros

    Work from Home option is good

    Cons

    low salary; will receive a post-coop-student paycheck only

    Advice to ManagementAdvice

    don't concentrate on the tool; focus on the organization and how it operates

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)

    I have been working at CIBC full-time (less than an year)

    Pros

    it is a well known bank

    Cons

    really slow !!!! I waited my reference check for 15 days and no response

    Advice to ManagementAdvice

    move up faster

    Doesn't Recommend
    Negative Outlook
  7.  

    IT Helpdesk at CIBC

    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at CIBC as a contractor (less than an year)

    Pros

    They have a Downtown Office Location.

    Cons

    Unable to support the daily volume that they receive for IT technical support realted calls and incidents. They are Purposely understaffed.

    Advice to ManagementAdvice

    Need to increase staff in order to avoid good employees from burning out.

    No opinion of CEO
  8.  

    Senior Financial Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Service Representative in Toronto, ON (Canada)
    Former Employee - Senior Financial Service Representative in Toronto, ON (Canada)

    I worked at CIBC full-time (more than 8 years)

    Pros

    the only pros are good benefits and decent compensation.

    Cons

    Branch management manages based on fear and intimidation. Those are the people that used to be good in sales rather then have a formal education in that field. No way to transfer to the head office if you are good performer. If not good, they will transfer you or just get rid of you. It is all about sales target. Little or no appreciation. Cannot raise your concerns or advice eon any improvements since you will be told off.

    Advice to ManagementAdvice

    Read the above

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in North York, ON (Canada)
    Former Employee - Financial Services Representative in North York, ON (Canada)

    I worked at CIBC full-time (more than an year)

    Pros

    If you are new to financial services, you will learn a ton of information regarding day-to-day banking, unsecured lending, secured lending, fixed-term investments, etc. Being someone who had very controlled finances throughout post-secondary, I was very unfamiliar with a lot of banking products so the information I absorbed was immense and beneficial both to my role and to myself.

    The pay is also pretty good (starts at 39k with the ability to make a few thousand extra by the end of the year). Do not mistake it though, you are worked for every dollar you earn so don't think your work value has increased through this increase in pay.

    Cons

    The work environment is simply terrible. The managers are tyrannical and constantly micromanage employees. Positive reinforcement and constructive criticism is dismal at best, even when you are attaining your targets. The management will look for any excuse possible to maximize your output and cut into your wallet. This includes reprimanding your quarterly bonus due to a couple of lates no more than 5-10 minutes each. If you enjoy working for an organization that resembles the SS, look no further.

    The call centre is constantly understaffed and poorly scheduled which means period of having one or two minutes in between calls to periods in which there are up to 70 calls waiting for your queue.

    The management was overtly incompetent. The majority were not qualified for managerial roles (I doubt some even had a high school diploma let alone any sort of formal managerial education) and those that were, were often overlooked due to office politics. Affirmative action is rampant in CIBC's North York call centre, and I do not mean this in a good way. What it means is that a lot of people are hired unfortunately based on the colour of their skin rather than the content of their character and their qualifications for the role which ends up with CIBC becoming a victim of incompetent management. One manager at the North York call centre is even brave enough to show up to work daily with slurred speech and bloodshot eyes. I was subject to some forms of racial and ethnic discrimination in the work environment but due to the fact that I am a male of European origin, any sort of complaint against this was mocked by the management and human resources.

    Advice to ManagementAdvice

    Quit your jobs. You are ruining the company and you are a large part of the reason why CIBC is the weakest of the large five Canadian banks. Learn to treat your employees as people and not as machines on an assembly line. It is bad enough being chained to your desk for 8 hours a day, a little human treatment would go a long way in improving employee performance and satisfaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    FSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative in Barrie, ON (Canada)
    Former Employee - Financial Service Representative in Barrie, ON (Canada)

    I worked at CIBC as a contractor (less than an year)

    Pros

    FSR training program. Very intense but worked with a great group of people via conference calls and webinars.

    Cons

    Everything else. Micromanaged daily. Bullied daily. Sexually harassed daily. Ignored by staff. Staff having sex in the washrooms. Reported this and I got terminated. Isnt that a great message to send to your staff?

    Advice to ManagementAdvice

    Have great ideas, vision and missions, but unfortunately your branch staff, and all levelsof management supporting the branch allows staff to contravene the code of conduct on a daily basis. Very disappointing. Youbhave a lot of unhappy staff-that is why you are rated 5 out of 5.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Management is very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative in Toronto, ON (Canada)
    Former Employee - Financial Service Representative in Toronto, ON (Canada)

    I worked at CIBC as a contractor (less than an year)

    Pros

    Location is downtown Toronto which is an OK location.

    Cons

    Poor management. Managers do not understand anything in the team.

    Advice to ManagementAdvice

    Learn to hire better managers because they have 0 people skills and have no idea how to manage people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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