CIBT

  www.us.cibt.com
  www.us.cibt.com

CIBT Reviews

Updated August 20, 2014
Updated August 20, 2014
24 Reviews
2.1
24 Reviews
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Recommend to a friend
Approve of CEO
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John Donoghue
11 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    PLEASE Don't waste your time.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT

    Pros

    Great group of staff members to work with

    Cons

    Company gives two cents about its day to day employees

    Advice to ManagementAdvice

    Treat staff members with respect as they do matter and are what continues to bring in the travelers

  2.  

    Overworked and underpaid.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT

    Pros

    Maybe because management was so bad, my coworkers and I bonded fairly quickly and strongly over our mutual dislike of our boss. So, you definitely feel part of a team.

    Cons

    Everything else. Pay. Hours. Management. Advancement. These were all terrible.

    Advice to ManagementAdvice

    Invest in people instead of being okay with the incredibly high turnover rate.

  3. 4 people found this helpful  

    Go in with a solid exit strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT full-time (more than an year)

    Pros

    - interesting work--great for someone interested in learning about document requirements for visiting and working in other countries
    - good benefits for a single person (expensive to add family members)
    - PTO (if you can get it approved by management)

    Cons

    - You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame.
    You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened.
    - Lack of support.
    The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable.
    - No personal/sick days. 5 mo of the year have restricted time off
    Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask.
    - Little room for advancement and front line employees are disposable.
    There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

    Advice to ManagementAdvice

    How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Leadership Not Invested in Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at CIBT

    Pros

    Next to the Ritz Carlton in Tysons Corner. Adjacent to the Tysons Galleria Mall. Global company that is growing rapidly.

    Cons

    Most of the leadership is from MCI and has only been in place for 2 to 4 years. Clique environment. Employees are openly made fun of and sometimes ridiculed. Lack of long-term planning. Projects are managed inefficiently and rework is required in most cases. Directives are handed down and suggestions and feedback from employees are not considered. 360 reviews and feedback are non-existent.

    Advice to ManagementAdvice

    Mentor and invest in all of your employees. Build out a 10-15 year plan. Focus on building a business that will not fall apart once you are gone.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at CIBT

    Pros

    It is a job, job, job.

    Cons

    Pressure and stress of meeting someone else' s deadline.

    Doesn't Recommend
    No opinion of CEO

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