CIBT Reviews

Updated April 7, 2015
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2.5
17 Reviews
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John Donoghue
7 Ratings

17 Employee Reviews

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  1. Visa/Passport Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa & Passport Specialist in Houston, TX
    Current Employee - Visa & Passport Specialist in Houston, TX

    I have been working at CIBT full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love customer service and assisting people with meeting their needs. For some this may be difficult but everyone doe not have customer service skills and this must come within yourself.

    Cons

    To me there are no cons because I love my job and I will continue to learn all I can about this industry so that I can grow personally and become the best Visa/Passport Specialist that I can be

    Advice to Management

    My advice to management is to keep striving to make your employees knowlegedable as well as continuing to help us to grow within the company. I thank you all for being there whenever needed and taking our feelings into consideration

  2. Helpful (1)

    Gespart wird zuerst am Personal. Achtung, auch langjährige Mitarbeiter sitzen von heute auf morgen auf der Strasse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interessante Aufgabe, nette Kollegen, interne Schulungen zur Verbesserung der Kundenzufriedenheit. In den letzten Jahren wird zumindest auf ein Minimum an Arbeitsschutzbestimmungen geachtet. Direkte Vorgesetzte sind sehr engagiert und bemüht. Überstunden werden ausgeglichen (Freizeit oder Auszahlung).

    Cons

    Seltsame "Trennungskultur"... Mitarbeiter (auch Management) werden von heute auf morgen ohne Übergabe auf die Strasse gesetzt - ohne irgendeine Kommunikation, wer deren Aufgaben nun übernimmt. Sehr geizig bei Gehältern und Urlaub, die Anforderungen von innen und aussen steigen ständig, dies wird nicht entsprechend honoriert. Die Personaldecke hat keinerlei Puffer (auf allen Ebenen), aus dem Einzelnen wird rausgequetscht, was nur irgendwie geht. Gemessen wird immer an UK und US (Prozesse, Arbeitsbedingungen)

    Advice to Management

    Verbesserung der Kommunikation. Wenn Kollegen oder Vorgesetzte plötzlich verschwinden ohne dass hierzu irgendeine Kommunikation erfolgt, ist das nicht gut für die Moral der verbliebenen Kollegen.
    Bitte für eine ausreichende Personaldecke sorgen, keiner weiss wohin mit den Aufgaben, aber es kommen ständig neue Aufgaben hinzu-Qualität geht anders... Weniger geizig bei Gehältern, Benefits (z.B. Fahrgeldzuschuss, Essensgeld, VWL bei frei wählbaren Anbietern für Altersvorsorge).

  3. It has its Ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at CIBT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very informative, I have learned a lot about international travel . It's not a hostile environment like most call centers.

    Cons

    The lateral move when it comes to advancement.

    Advice to Management

    No comment

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Avoid. You can do better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in San Francisco, CA
    Current Employee - Visa and Passport Specialist in San Francisco, CA

    I have been working at CIBT full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'm fortunate to have amiable coworkers and somewhat understanding local management. I really can't think of anything else positive to say about CIBT. I guess I got lucky at my office.

    Cons

    Corporate management (based out of suburban DC) is completely unappreciative of its employees. CIBT is the epitome of what's wrong with corporate America. They'll squeeze you until you're nothing but a soulless husk. They expect you to go well out of your way to please an often irrational customer base who have completely unreasonable expectations. We shouldn't even entertain customers who want, for instance, a Brazil visa completed in a day. That's ludicrous. That request should be refused outright. Instead, we accept the visa order, call the customer to advise, get yelled at and berated by the customer, then charge customer a cancellation fee, then there's an escalation and we get dinged for poor customer service for advising the customer that their visa goal is completely unrealistic. This is simply unethical. It's really a shady way of making a buck. It's also a complete waste of productivity to indulge such absurd requests.

    Furthermore, the pay and benefits are very much on the low end for an office job. For example, I got 2 days bereavement pay when my mother died earlier this year... 2 days. The rest came from the my paltry PTO balance. Utterly pathetic.

    Advice to Management

    Either fire yourselves, or start appreciating us, the visa and passport agents, who bring home the bacon. Your efforts to show employee appreciation have been paltry. A 1% annual raise for fair-to-good performance, when inflation is 1.9%? That's wage theft. For shame, for shame. $15.38/hour for San Francisco is a joke. You require a college degree for that awful pay? If the student loan bubble bursts, it'll be because of stingy employers, like you. Also, be more upfront with customers, and realize that when it comes to government bureaucracies to issue passports and visas, the customer isn't always right (and, in fact, often wrong).

  6. Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Little, if any. Little, if any.

    Cons

    1% raises? Pass on this sweatshop which is BTW owned by one or two investment firms which means the squeeze is on staff for profits. Management fails at every level. Avoid at any cost.

    Advice to Management

    Shut down the company. There is no future.

  7. Quite a lot of management instead of actual work and service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CIBT full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are good, New hardware and great people.

    Cons

    Stressful, pressure, deadlines. Hardly any salary increase. Demanding clients and no appreciation for going extra mile.

    Advice to Management

    Please do respect your employees. Get at least inflation raise for people. Don't be cheap, tout charge a lot of $$ for services.

  8. Helpful (1)

    No Room To Advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at CIBT full-time (More than 8 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Learn alot of imformation regarding travel industry and visa and passport support.

    Cons

    Low pay and no advancement

    Advice to Management

    Listen to your staff

  9. terrible managment

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in Calgary, AB (Canada)
    Current Employee - Visa and Passport Specialist in Calgary, AB (Canada)

    I have been working at CIBT full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    exciting and fast-paced, interesting as requirements are always changing,meet new people

    Cons

    terrible management, no training but they expect you to be perfect, work you to the ground, unappreciative, no benefits or rewards.

    Advice to Management

    Listen and respect your employees. We are the ones doing all the work to make your company successful yet you treat everyone like robots. show some appreciation, recognition, support, even some incentives to keep everyone motivated stead of always saying we are not doing good enough even though we are working as hard as possible and doing the best we can.

  10. PLEASE Don't waste your time.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT

    Pros

    Great group of staff members to work with

    Cons

    Company gives two cents about its day to day employees

    Advice to Management

    Treat staff members with respect as they do matter and are what continues to bring in the travelers

  11. Helpful (3)

    Run the other way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent/Support in Washington, DC
    Current Employee - Agent/Support in Washington, DC

    I have been working at CIBT full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing worth mentioning. It sucks.

    Cons

    Where do I begin....it's awful. You put all your effort into doing a good job and it seems like the company is never satisfied with anything you do. All they're worried about is reaching this percentage that they will never attain because they treat employees like dog crap. They love to remind you how replaceable you are. It's like they're blackmailing you with your job because they know the job market is terrible right now. So they think its ok to treat you like a cage animal. They need to realize in order for a company to be successful your employees need to be happy. It's a simple equation. You're paid basically minimum wage and they want pHd results. You get what you pay for. Also they charge travelers way to much money for these services that they offer.

    Advice to Management

    Treat your employees with dignity and respect. Maybe you'll then reach the companies overall goal.

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