CNA Reviews

Updated August 26, 2015
47 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
28 Ratings

Pros
  • Work life balance - everyone leaves by 5 (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)

Cons
  • Work-life balance is not a valued trait in the culture (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Pros and Cons

47 Employee Reviews

Sort: Popular Rating Date
  1. NA

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are not maybe pros at this time

    Cons

    Layoffs, and outsourcing everyone is losing job and they are hiring people in other states to do the same job we have been doing for years.


  2. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA (More than 5 years)

    Pros

    good benefits, wonderful team members on site cafeteria was awesome

    Cons

    Lousy management top down. Culture is one of intimidation and mistrust. When I started in 2007 telecommuting was allowed one day a week., we were empowered to do the best we could and we did! However by 2012 the company began to change, HR was taken over by politically correct staffers (former senate staffers of the President).Culture became we v. they with every thing monitored for political correctness. Emails and everything began to be monitored. The company began to lose business and instead of talking to the employees for ideas to help fix the bleeding they turned on the employees. Monoitoring increased, telecommuting canceled, dress changed abck to the old business drees code. Christmas and all holiday celebrations were banned as they could offend certain people. emails were monitored for the use of certain words that could offend anyone.(except for whites). Meanwhile the corporate online paper touted and hailed "alternative life styles", as well as people of color (no Asians or whites). I was very lucky to be offered a similar position with a market rate salary and normalcy. After almost a year on the job, it is so nice to breathe!

    Advice to Management

    treat your employees with trust and respect across ALL color and cultural lines. Stop setting up we vs. they scenarios between employees and management. Your original business model was great if you wish to continue in operation go back to it. everyone actually got along with trust and respect. too bad you chose PC over profit. Good luck


  3. Helpful (2)

    Why just treat people like they are from a 3rd world country, when you can have an actual 3rd world country do the work?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Accounts in Littleton, CO
    Former Employee - New Accounts in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA (More than 3 years)

    Pros

    Good Benefits, and regular Mon Through Friday work schedule.

    Cons

    Oh boy where do I start. The company likes to point out that sucess is achiebed by "Winning Behaviors" which they have meticulously outlined. However, only the lowest level employees are expected to follow these behaviors. Rather than being used as an incentive, they are weiled like a club over the head of anyone who has a new or fresh idea. Stay in line, keep your mouth shut and you have a chance to go far. try to suggest improvements, or ask a question and you will see the result on your next performance appraisal. Good jobs are shipped overseas to India with a major effort to hide this fact to the underwriters and producers. Why just treat people like they are from a 3rd world country, when you can have an actual 3rd world country do the work, at half the cost? Employees are supposed to be the "most valuable asset" but really it is just money.

    Advice to Management

    When you are done with your transition to India and are done laying everyone off in Colorado, Maitland, and Reading...please don't EVER come back.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Loss Prevention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Specialist in Chicago, IL
    Current Employee - Loss Prevention Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    I would only recommend this as a stop while looking for another job.

    Cons

    I was hired into the Chicago Loss Prevention department with the understanding that they were forming a specialty unit. They never formed the unit, and gave conflicting work assignments. Internal training was minimal at best. Although I had completed the Insurance 21, 22, and 23 courses I was required to take an Introduction to Insurance self study course, and was chewed out by my manager for working on it on company time, being told this should be completed on our own. At the same time I was denied participation is the Oklahoma State advanced training, which had two days of CNA specialized emphasis training on the basis that I had had similar training from a previous employer. My one and only performance appraisal looked nothing like the feedback I had received from management or underwriters, and I was just told by the supervisor that that was what the manager wanted in there, without explanation of the alleged " deficiencies. I applied in writing for a technical home office position, and did not receive a response. Five months later when I had submitted my resignation I was sent to the Home office, and offered that position. When I asked about my prior request I was advised that my manager had disapproved it due to Needs within the branch office. The only reason I worked there for 19 months was that I could not find another job sooner.

    Advice to Management

    Be honest with employees when hiring them, and during performance reviews. Provide appropriate training and do not deny training opportunities that are required for the position.


  6. Helpful (1)

    Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at CNA full-time (More than 8 years)

    Pros

    Incredible co-workers and flexible hours.

    Cons

    Unprofessional management who are biased and judge employees. They do not treat employees fair. Employees are held to different standards than standards as a team/group.

    Advice to Management

    Appreciate your employees/team members. Assist them towards their goals to have a strong, solid team. Otherwise, you will continue to lose great employees and the company will continue to have the horrible reputation that it has. Also, CNA is an insurance company - you should insure the employees with great benefits instead of leaving employees with medical bills due to a horrible insurance plan you offer.


  7. Helpful (2)

    DANGER...AVOID THIS PLACE!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ocean Marine Claims Representative in New York, NY
    Former Employee - Ocean Marine Claims Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    -Decent training opportunities OUTSIDE of the company -My manager was in on the other side of the country, so very little micromanagement -Pay was decent

    Cons

    Where do I begin... -I received almost ZERO in-house training and procedures. I learned as I went along -Was dumped a caseload of around 100 open files to start with, many already in litigation -absurd procedures and policies on file handling, which are clearly driven by the financial industry regulation following 2008 AND the idea that marine insurance should be run like an auto insurance company - churn, churn, churn those claims in a timely matter - BUT expecting 100% accuracy all the time!! -The "File Review"... even the experienced handlers are terrified is afraid of this...which is performed by auditors outside of the marine claims world. Everyone seems to feel that their job is dependent on these yearly reviews. -A high turn over rate among claims handlers - no one lasts here, and even the claims veterans move on to seek safer shores with more functional companies that value their claims handling abilities -No chance to move up - the middle management has been there for decades, and they aren't going anywhere - no one else would hire them! Supervisors (called managers) are clearly a boot licking position, who have only survived the purges following the economic downturn based on their sycophantic behavior - the turnover among middle managers (the supervisors bosses) should speak for itself.

    Advice to Management

    I get it...no one likes their claims departments...we pay out the money that the sales teams bring in! At CNA, you really are made to feel like to feel like a bandit, and shamed for authorizing payments on policies that shouldn't have been underwritten in the first place!! Ease the case load on your best employees, and actually spend time training your new hires! Also, drop these absurd, across the board policies - take some time to understand how marine insurance works - i.e. ADJUSTING IS AN ART, NOT A SCIENCE. The turnover will continue as long as CNA continues to treat its claims staff the way it does now.


  8. Claims Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, PA
    Current Employee - Anonymous Employee in Reading, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at CNA full-time (Less than a year)

    Pros

    friendly work environment, up to date equipment

    Cons

    horrible pay, heavy work load unfair pay from employee to employee

    Advice to Management

    pay based on performance, not experience pay people in the same position the same amount


  9. Helpful (5)

    I have been working at CNA full-time (More than 10 years)

    Pros

    Salaries are somewhat competitive with the marketplace. Work-life balance is encouraged within my business unit even though it is not ultimately realistic. There are very few opportunities for executive positions (AVP and up) versus our insurance peers.

    Cons

    New management has created a top-down, lead by fear style that has discouraged creativity. Excessive growth is being pushed at the expense of profitability. Leaders with no experience in Specialty lines have been given too much control over this segment. This has been the top-performing segment but many quality employees are turning over as a result of mismanagement by the field.

    Advice to Management

    The employees surveys have been very negative so management is aware of the problem. Special meetings were had in Denver to address these concerns but there hasn't been enough follow through. Management needs to stop trying to beat new business out of underwriters when there are factors beyond their control. We need to get back to the basics of underwriting and servicing brokers and being truly externally focused. Stop talking about what we did or didn't do, what we should or shouldn't do, and just do.


  10. Helpful (9)

    Happy to be gone!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consulting Director in Chicago, IL
    Current Employee - Human Resources Consulting Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    There isn't much one can say in a positive light. CNA pays well but that's where it ends.

    Cons

    Everything else. "Leadership" is a complete joke. The only real way to succeed is to be a yes man. New ideas are looked down upon. The company says it's trying to change and innovate but nothing is happening. The Tisch Family needs to dump this junk investment ASAP.

    Advice to Management

    Retire. Leave. Stop stifling creativity and embrace some real new ideas. Never mind. Stick to my first two suggestions. And take your awful direct reports with you.


  11. Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good People, helpful, learning, experience of a kind

    Cons

    Bad pay, stingy management, no perks, office and equipment outdated

    Advice to Management

    Need to learn how to sustain employees, be fair



Showing 47 of 288 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.