CNA
2.8 of 5 173 reviews
www.cna.com Chicago, IL 5000+ Employees

CNA Reviews

Updated Jan 31, 2014
All Employees Current Employees Only

2.8 173 reviews

                             

42% Approve of the CEO

CNA Chairman and CEO Tom Motamed

Tom Motamed

(86 ratings)

34% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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3 people found this helpful  

Miserable work environment

Human Resources Consulting Director (Former Employee)
Chicago, IL

I worked at CNA full-time for more than 5 years

ProsGreat pay across the board, regardless of area or level. New college hires are being brought in at mid 60s and up with generous signing bonuses as well.

ConsCNA forces a distribution curve for performance ratings. Managers are handed ratings for their people without having much nip I into the decision making process. Senior leadership makes ALL the decisions without having to deliver the message or feel the consequences of their actions.

Advice to Senior ManagementI'd love to believe that they'd take advice provided here but they're all focused on doing what they're told and not making waves with Motamed so they can keep their cushy jobs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Churn and Burn..A classic evil empire.. with lots of jerks at the top,

Senior Underwriter (Former Employee)
Charlotte, NC

I worked at CNA full-time for more than a year

ProsAlmost none. Salaries can be good but the jobs don't last. The company is ruthlessly greedy and pushes to extreme for production when there are few differentiators for the company. The market is wary and aware of the poor image.

ConsUnderwriters are disposable. They hire and fire and keep expecting better results without consideration of toll on morale. Extreme production pushing making underwriter sell an somewhat inferior product.

Advice to Senior ManagementGrow up and get a conscience. Lose the attitude and vulgar attitudes.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

This is a stressful place to work. Micro management is practiced at all levels.

Anonymous Employee (Current Employee)

I have been working at CNA full-time for more than a year

ProsThere are no pros to working for this company. Except a dependable paycheck.

ConsThere is constant turnover, huge workloads, short term view of results, systems are outdated, difficult to use, and down all the time. They treat employees like resources instead of people.

Advice to Senior ManagementAsk employees anonymously, not managers, what is going on. Treat people better. Listen to what employees are saying. Look at the long term.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Horrific place to be!!! Very hostile environment!

Anonymous Employee (Current Employee)
Chicago, IL

I have been working at CNA as a contractor for less than a year

ProsUnfortunately, I have no pros about this company whatsoever.

ConsI have never seen discrimination to this magnitude. My first week here was a nightmare. I was thrown in to sink or swim and had no adequate training. Spoken to without dignity or respect as a professional. Overworked and underpaid. The management doesn't value employees but label you as a number instead. Its a constant revolving door around here. One slight mistake and they are out for blood which is your job. I'm interviewing as we speak and will never consider anyone to work here. The processes in place are completely terrible. There are a lot of meeting with no real resolutions. When I came in here there were 2 people who where in the process of leaving and now 2 weeks later another 2 is leaving. I have only been here for 60 days and ready to run. I have to say that this was the biggest mistake in my career and I'm completely mortified. I came from work environments that were pleasant with positive reinforcement. You were compensated for hard work and accomplishments. I have never seen so many AVP's and SVP's that have no one that report to them, completely incompetent and look down on people with smaller titles. They are big on titles and small on hard work of others. Nevertheless, for those that are considering an opportunity with this circus please reconsider. You have more clowns in here than real people. Don't make the mistake that I did with the big pretty building and the lake view. When I read all of the bad reviews, I knew I was not going crazy here. I'm so grateful to stumble on this site. To have real people on here that feel the same way and to voice it is amazing. I didn't get a degree and have 15 years of experience to be not treated like this. The employees that work here need to put a serious lawsuit in for discrimination.

Advice to Senior ManagementClean house from the top. Value your employees, make some serious upgrades to the technology and start a business approach that makes sense.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Big Mistake in my career path. Only consider if you have no other options.

Underwriting Specialist (Former Employee)
Littleton, CO

I worked at CNA full-time for more than 3 years

ProsPay and Benefits. Pay is a pro until you have to look for another job. If you want to keep a good face in the market place this company is not for you.

ConsHorrible leadership. Management is cold and heartless. The company has high turnover and no regard for you personally. Past employees should consider coming together to file a lawsuit.

Advice to Senior ManagementI have worked for several insurance companies and never experienced the mistreatment like I did at CNA. The word has caught on and agencies are fully aware of the behavior of management toward employees. Insured's will be the next. I can promise you if insured's understood the culture at CNA they wouldn't place coverage with this company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Run away and do not look back - terrible leadership, mediocre work, low pay, 1950's culture

PSR (Former Employee)
Littleton, CO

I worked at CNA full-time for less than a year

ProsThe people I worked with were some of the most supportive people I have ever met. Great sense of community among them. Decent work/life balance.

ConsA hostile workplace culture where turnover is extremely high; bad pay that does not reflect the stress placed on you by the job and micro managing management; a management team that thinks they are always right and does not value their employees; dress clothes everyday; very little room for growth - even if more than qualified. The list goes on and on.

Advice to Senior ManagementPlease resign and go back to business school. This is not how a company in 2013 should be run.

No, I would not recommend this company to a friend

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3 people found this helpful  

General disappointment, a complete lack of support, and a horrible first job ending in pain and confusion.

Anonymous Employee (Former Employee)

I worked at CNA full-time for less than a year

ProsThe company has decent benefits and there are career opportunities for those who have the right education, training and mindset. When I was injured on the job, the company did respond immediately to the claim and the process was fairly smooth.

ConsI worked for CNA for less than a year in a trainee position. The position came with a decent moving expense but I was not compensated for this until a month after I had moved. The company made many promises and statements that were incorrect or not followed through on. The company management practices are from the top down and though the company says that mistakes are learning experiences, any mistakes made are not treated as such. Unfortunately, I had what I believe to be an unfair experience at CNA but I have been told by fellow employees that I wasn't the only person who went though that kind of experience. I was lied to about the benefits that I would have and what the job expectations would truly be. My manager spoke down to me and directly lied to my face in several instances. He also acted like a child when he believed that I had spoken against him and refused to speak to me for several days. I was injured on the job and was away from work for some time. The day after my doctor released me to full duty, I was called into the office early, escorted directly into a meeting room, and was notified that I would not be able to complete my training program. During my time at CNA, I felt like I was constantly on the chopping block and that I had absolutely no management support or proper training for the position that I was hired on to complete. The hiring process was so smooth and I had such hopes for this job. I turned down several other excellent job opportunities and I was truly looking forward to an amazing career when I was first hired on. The first two weeks my training program fell apart and during the third week I was injured on the job with an injury that would later result in weeks of missed work, an extensive surgery and extended recovery time. After all of that, no matter how hard I worked, I was not able to keep a job that I really loved for a company that I didn't. It was a very disappointing experience and one that I hope to never have to repeat. If you are EVER injured on the job, file for a disability with HR through the American Disabilities Act. If you are unclear on how to do this contact an employment attorney who can help you. The meetings with the attorney are private and having this help is worth more than its weight in gold. You have every right to speak with an attorney or seek outside help without the need of notifying your employer and with no ramifications. If I had done this at the time of the injury I would not have lost my job!

Advice to Senior ManagementSupport the workers under you. Remember that words have meaning but more importantly actions speak louder than words. If there is a problem, address the issue head on with the employee and not sidestep the issue or make the employee feel inferior. Never lie directly about an issue and always be completely honest in your business dealings with those under you. The customer matters but so do those employees and they need your encouragement and support.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

The Below Review titled “A Culture of Erosion and a Waste of Time” pretty much sums it all up.

Anonymous Employee (Current Employee)
Littleton, CO

I have been working at CNA full-time

ProsA low paying job with mediocre benefits with no chances of promotions, increase in salaries, or career development.

ConsSee Below - “A Culture of Erosion and a Waste of Time” - It is 100% True!

Advice to Senior ManagementSee Below - “A Culture of Erosion and a Waste of Time” - It is 100% True!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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6 people found this helpful  

A Culture of Erosion and a Waste of Time

Anonymous Employee (Former Employee)
Littleton, CO

I worked at CNA full-time for more than a year

ProsM-F work schedule. Overall decent benefits. The company has a chance to be great but it has lost its way.

ConsSenior management is out-of-touch with the reality of what line level employees have to face every day. The management philosophy is hard-nosed, old-school and presumes that employees are always at-fault. Despite the assertions from Home Office, mistakes are NOT seen as learning opportunities. New employees are not given an adequate chance to develop their skills. HR and Senior leadership are intent on writing up people rather than coaching them. You rarely hear praise, but criticism is frequent and often delivered in an unprofessional manner from seasoned leaders who ought to know better. It is a bullying culture and doesn't fit in with the demands of a modern work-force. Senior management has its fiefdoms and cliques. Consequently, promotions and preference are afforded to leaders who are liked by Senior leadership. Being well-regarded as a CNA leader, in turn, means saying yes to Senior VPs and AVPs in all cases and not challenging the status quo. Leaders who point out the failing culture are branded as heretics and run off...this drives away smart, thoughtful, and innovative people. What remains are the CNA lifers who have been with the company for 30 years, know how to play the political game, and don't have any frame of reference for how perverse the organization is. It is the worst corporate culture I have witnessed in my 20 years as a professional. The HR department is staffed by a team of lawyers concerned only with "risk mitigation" which means protection of the senior staff (HR's true constituency) from any line-level pushback. Yet the leaders in Chicago think everything is going fine. Again, I have never seen an organization run this poorly nor have I seen a company with actions that are this far out of line with its purported mission statement and values.

Advice to Senior ManagementClean house in World Wide Operations: the AVPs and SVPs are responsible for the work condition being so unfavorable yet these "leaders" only want to blame line-level employees. There seems to be a concerted effort to divert attention away from these leaders and shift the blame to the employees who keep the operation afloat every day. Accountability is regarded as one of the organization's "winning behaviors" but it is a one-way street: hold OTHERS accountable. I don't see where the executive team ever takes a step back to see if its actions are contributing to attrition and low employee morale.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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5 people found this helpful  

Run as far as you can

Director (Current Employee)
Chicago, IL

I have been working at CNA full-time for more than 10 years

ProsNone to speak of. The place is a nightmare. I don't understand how I've been able to stay and tolerate it for so long. Oh yeah. Bad economy. That's how.

ConsEverything! The clowns running the place are some of the most cutthroat, self absorbed you'll ever find. Every area is a mess, Small Business, Middle Market, Claim, finance, hr, it. Name an area and it's the same BS.

Advice to Senior ManagementGood luck on the unemployment line, jackass!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at CNA reviews and ratings — including employee satisfaction and approval rating for CNA CEO Tom Motamed. All 24 reviews posted anonymously by CNA employees.