CNA

  www.cna.com
  www.cna.com

CNA Reviews

Updated December 5, 2014
Updated December 5, 2014
215 Reviews
2.7
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
104 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not recommended

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    not many
    downtown location
    decent cafeteria
    red building

    Cons

    very political, comp less than peers

  2. 1 person found this helpful  

    Micromanaging-Not open to suggestions

    Former Employee - Svcs Operations Manager in Chicago, IL
    Former Employee - Svcs Operations Manager in Chicago, IL

    I worked at CNA full-time (more than 3 years)

    Pros

    Cooperation between managers and teamwork in getting tasks/project accomplished.

    Cons

    Micromanaging, you hire for a person's past experience however you want them to manage the way that you see fit.

    Advice to ManagementAdvice

    Survey the different management styles on a consistent basis. Also, be more considerate being more open to changes.
    Take a look at why so many terminations under certain managers.

  3. 4 people found this helpful  

    Wish I hadn't joined the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA (less than an year)

    Pros

    ok work life balance, some good colleagues and really try to do their best, good onsite cafeteria, gym, and decent training.

    Cons

    From day one, I regretted joining the company. The culture is stifling, and everyone talks about "leadership" but I have yet to see a decent leader in my department. Terrible communication, transparency, no flexibility. High turnover. Old boys club, so new ideas are not entertained. Senior leaders in my department don't even talk to staff. Culture will have to catch up with younger hires as half the company will retire soon. If you're considering CNA for a job, please reconsider.

    Advice to ManagementAdvice

    Culture needs more flexibility, work from home options, drop the business dress and leaders need development

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Was a good place to work 5 yrs ago, not anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Gym, work/life balance, location in Chicago.

    Cons

    Benefits, no work from home flexibility, management directed moves, forced performance ratings.

    Advice to ManagementAdvice

    The theory of moving into different jobs to gain knowledge, great! The execution in which CNA management implemented it, terrible. Don't force employees to move into positions they have no interest in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee in New York, NY
    Current Employee - Current Employee in New York, NY

    I have been working at CNA full-time (more than an year)

    Pros

    Great place to learn. You have the ability to expand your knowledge whether on the job or thru other means such as a course online. A lot of work.

    Cons

    Sometimes you feel you are working on an assembly line. A lot of people work hard. Need to improve paying for performance. Need to be more transparent with strategy and long term goals.

    Advice to ManagementAdvice

    Be more visible to remote offices. Talk more about the true goals and strategy. Show that the employees are appreciated, those that work hard. Stop saying one thing publicly only to have your leadership implement something different.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Impossible to get anything accomplished`

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Architect in Chicago, IL
    Former Employee - Senior Applications Architect in Chicago, IL

    I worked at CNA full-time (more than 3 years)

    Pros

    Large company with significant funding available to implement projects that can change how the company operates. Company size provides job stability.

    Cons

    Very hard to get anything accomplished, impossible to be a change agent and drive change. This company is overstaffed and it therefore takes an army to make a decision. I have never worked at a company that put so much effort into barely making any progress. They are confused between whether they want to be an investment company or an insurance company that serves their clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Generally positive, but new direction does not appear sustainable..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims
    Former Employee - Claims

    I worked at CNA full-time (more than 10 years)

    Pros

    Very good people in field technical areas.

    Cons

    Too top heavy with little authority to execute in the field.

    Advice to ManagementAdvice

    Let the local Manages, Underwriters and technical staff make more judgements in executing sales and service.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Ever-reorganizing, stale products, and reactionary leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL

    I worked at CNA full-time (more than 3 years)

    Pros

    on-site health club. Friendly field employees (making the best of bad executive leadership by being nice to each other).

    Cons

    unresponsive, unreliable leadership (field and product). Product and field leaders are not in tune and leave the field employees confused and clueless. Ultimately paying the price by never being able to achieve their goals.

    Advice to ManagementAdvice

    Field and product need to proactively engage each other before delivering messages to the field. Be on the same page and help the field work with their distribution partners.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Not pleasant

    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at CNA as a contractor (more than an year)

    Pros

    There are a few good people in the company.

    Cons

    The bureaucracy and red tape is ridiculous. Nothing can be accomplished in the company. Every couple of years there is a round of layoffs.

    Doesn't Recommend
  11. 7 people found this helpful  

    A return to "Mad Men"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CNA full-time (more than 10 years)

    Pros

    Salary and PTO, some nice co-workers

    Cons

    CNA used to be a great place to work, but over time, culture became an episode of "Mad Men." It is a "one size fits all" management approach to every issue. The company has a rigid, top down management style without much room for innovation or creativity. This can be rather stifling and suffocating at times. The company has become overly process driven thinking this will somehow make them profitable. All that happens is more work for employees who are struggling with myriad vendors - many whom are incompetent. It's a daily battle to get positive results when outside vendors control so many things and can make or break results. The fix? Hire another vendor. There is high employee turnover and no senior female leaders - they're all men. Until the older generation of senior leaders exit, I see no positive changes on the horizon. Every day you walk into the office, you are working with a skeleton crew of people who actually do the work, and then you open up the intranet page to see yet another SVP or President hired usually in Underwriting. It grew old.

    Advice to ManagementAdvice

    Stop "processing" employees to death as a desperate measure to try to become profitable. Hiring ten more vendors to do what employees should be doing is not going to make CNA profitable and just creates more frustration and stress for employees. Every senior leader needs to sit at an adjuster's and/or claim support desk for 2 weeks as a prerequisite to keep his job. Stop having meetings to talk about meetings and let people actually work for a change. Come back to the 21st century and allow employees to work from home occasionally and wear business casual attire as well. Stop taking perks away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at CNA? Share Your Experiences

CNA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.