CNA Reviews

Updated June 26, 2015
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CNA Chairman and CEO Tom Motamed
Tom Motamed
34 Ratings

Pros
  • Work life balance - everyone leaves by 5 (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)

Cons
  • Work-life balance is not a valued trait in the culture (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Pros and Cons

71 Employee Reviews

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  1. Helpful (1)

    Sr Policy Support Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Policy Support Assistant in Orlando, FL
    Former Employee - Senior Policy Support Assistant in Orlando, FL

    I worked at CNA full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits are awesome. Health, medical and dental the first day of employment

    Cons

    Disorganized company! management not in favor of education because most of them have no degrees. No room for growth unless you get in good with someone. To much outsourced work.

    Advice to Management

    Believe in your employees. Don't pass them over on opportunities. They may be able to take you places with the knowledge that they have.


  2. Helpful (1)

    Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Chicago, IL
    Current Employee - Senior Financial Analyst in Chicago, IL

    I have been working at CNA

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Encourage movement within different departments that enables learning opportunities.

    Cons

    Battle of hierarchical
    Micro management
    Little work life balance


  3. Littleton- Will they stay or will they go

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Littleton, CO
    Current Employee - Anonymous Employee in Littleton, CO

    I have been working at CNA (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    One of the best (direct) managers I've ever worked for.

    Cons

    In the last year, they have out sources to India as many jobs as possible. They have or are in the process of laying off three entire departments (100+ people left jobless). The expectation set by leadership is "to expect more because it's been such a success." Management constantly complains about attrition, but does nothing to incentivize quality workers- except the guarentee of mandatory Saturdays and overtime, lack of bonuses, and micromanagement.

    Advice to Management

    Losing employees is not the mark of a successful corporation. High business and employee retention is. You do that by being honest about what's really happening for the future of the office. We all have heard that they are shutting down the Colorado office and moving it to Florida, but no one is forthright and it's causing all of us to look for outside jobs.
    If you want quality employees to stay, stop cutting of their resources (laying off support teams) while at the same time raising sales/quality/writing metrics. You set us up for failure and then wonder why everyone good leaves. We want to be valued not seen as expendable.
    Be honest. Tell us what's actually going on with our jobs. When 4 managers/directors quit within months of multiple lay off rounds then we see the same signs to leave. And if not, tell us that directly so that we can push through the adjustment period.
    Be realistic about the lack internal job opportunities and career development. It's increasing apparent that your only care is for saving money on outsourcing and not on quality retention and customer service. If it were then you wouldn't have had a massive portfolio decrease in the last 3 months. What you're doing isn't working. So change it. Employees that feel most valued give their everything. But my one amazing manager isn't going to keep me motivated to maintain 55-60 hour work weeks when I don't think it'll be beneficial for any party long term.


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  5. Helpful (8)

    Wow that was miserable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director

    I worked at CNA full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent pay and okay work life balance, depending on what finance department you were in. Good co-workers and training opportunities.

    Cons

    Where to begin...overall culture in finance is very formal and stuffy - prepare to not have any fun. It was a really big deal to have a ping pong tournament - really, ping pong? Very much a hierarchy that you must respect which diminishes any creative thought process. Very high turnover in finance - I think 20-30% which is why there are always a lot of finance really open. Forced rotation system in finance where it expected you'll rotate to another position every few years. They claim it builds skills. I think its builds a workforce that doesn't know their job and builds a lot of risks in the day to day work. Internal audit added no value to the company and senior leadership has been there a long time and is not open to new ways, feedback or ideas. The SVP was very much disjointed from staff level - keeps to his direct reports. Very little communication and very segregated / political in internal audit. Very little budget to do any team activities - new it was a mistake when I bought my own lunch in the cafeteria in my first day, and senior leadership didn't even attend. Welcome aboard! Read the chicago tribune article with the CEO - very telling.

    Advice to Management

    Lighten up, have some fun, maybe take off a tie once in awhile. Let your people make some decisions once in awhile - it may actually make them feel part of the team.


  6. Helpful (2)

    CNA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Migration Technician in Chicago, IL
    Current Employee - Migration Technician in Chicago, IL

    I have been working at CNA (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co-workers aided in sharing information which made the job easier.

    Cons

    Contract job, very very hard to get into door and they out source all there IT support thru agencies


  7. Helpful (8)

    Chronically broken, horrible culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Chicago, IL
    Former Employee - Anonymous in Chicago, IL

    I worked at CNA full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Salary and benefits package was exceptional. Great company to take some risk to grow, develop and advance your career -- then get out!

    Cons

    The culture of the place is just horrible. Current senior management does not care about employees, despite saying they do. They value ego maniac cut throat shark type of leaders. Knee jerk management style, constant knee jerk changes in strategies and goals. Even if you achieve stated goals, some senior leaders still tell you its not enough, brow beat you at performance review time. They adopted GE style performance management philosy in 2010 -- people are force ranked into '4' and '5' ratings and put on performance improvement plan PIP which is stacked against them from the start and then the person is fired. Constant layoffs, random firings of VERY talented, contributing employees. No explanation ever provided. The "Axe" is always swinging....keep you head down. So glad I finally got wise and quit this poorly run company. Company I work for now is the exact opposite of CNA. Quitting was the best thing I ever did.

    Advice to Management

    Leave the company and let a leadership team come in that knows what they are doing and who really care about agent customers and employees.


  8. Helpful (1)

    Not what it used to be

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    CNA was a great place to work until the last several years.

    Cons

    Unsure of the future of the company.

    Advice to Management

    Share the company's vision with the employees.


  9. Cool place to work at

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CNA (More than 10 years)

    Pros

    Great company to work for

    Cons

    I dont have an cons at this time


  10. Not the best or the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL

    I have been working at CNA full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Depending on the group you are in, flexible. If you are good at what you do, bonus's can be decent.

    Cons

    Stuffy enviornment. Salary is not that competitive. If you are good at what you do, you will receive a lot more work, while others do not have the same work load.

    Advice to Management

    Be more fair, hire and retain those you value, reward them.


  11. Consolidation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Large diverse organization with talented employees

    Cons

    Many key employees have left the company leaving huge gaps. Underwriting positions have been abolished or consolidated and filled by someone from outside the organization or from claims.

    Advice to Management

    hire more underwriting technicians



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