CSG International Reviews

Updated January 12, 2015
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2.0
18 Reviews
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
33 Ratings

18 Employee Reviews

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  1. 1 person found this helpful

    Watch Out! Lack of respect across the company for employees and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 10 years)

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to ManagementAdvice

    Respect the clients you have.

    Recommends
    Neutral Outlook
  2. 3 people found this helpful

    Negatives slightly outweigh the positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at CSG International full-time

    Pros

    Work schedule is pretty flexible. Pay is pretty good. Seems like most lower management is down to earth and good to work for.

    Cons

    Leadership communicates with employees like they are marketing to their clients. Middle management stuck in perpetual bureaucracies where progress is measured in millimeters. Company is consumed by endless paperwork. Every new project is a priority with not enough manpower to keep up.

    Advice to ManagementAdvice

    CSG used to be a place people raved about working at, no longer. Stop investing in resiliency after resiliency plan and try looking to your employees for solutions. Morale is at an all time low, time to act.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Used to be a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at CSG International full-time

    Pros

    There are opportunities for advancement.

    Cons

    Management is out of touch with the teams that perform the work. The administrative work has hit a level where it is hindering employees from doing their job efficiently and effectively.

    Advice to ManagementAdvice

    Let the employees do their job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    I worked for this company 5 years. Although I liked working there, durning that time saw many layoffs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer in Omaha, NE
    Former Employee - Test Engineer in Omaha, NE

    I worked at CSG International full-time (more than 5 years)

    Pros

    95% of the people there are wonderful. Including Lower Management. Could work from home when needed. Benefits were great.

    Cons

    Layoffs are many. They are doing it right now. 12/2013

    Advice to ManagementAdvice

    Senior Management do not see their employees as assests. You are disposible. That message is loud and clear.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    CSG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 5 years)

    Pros

    Some of the people are wonderful but it depends on what department you work in.
    Easy commute.
    OK Pay.

    Cons

    Old boys club feel. They allow lazy people to stay on. No ambition to move in to the future. Pretty outdated technically considering they are a software company. Lots of management act inappropriately. Tons of favoritism by management.

    Advice to ManagementAdvice

    Clear out and start over.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful

    Good times and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Designer in Englewood, CO
    Former Employee - Lead Software Designer in Englewood, CO

    I worked at CSG International full-time (more than 10 years)

    Pros

    Good people. Lots of great technology. Still have a mainframe.

    Cons

    If you don't keep moving up, they will move on without you.

    Doesn't Recommend
    No opinion of CEO
  8. Communication needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Pros

    Tons of smart people who are talented at what they do

    Cons

    Lots of "Mean girls" clicks. Some folks are not very approachable and FAKE!

    Advice to ManagementAdvice

    Be honest with your employees about their status and work initiatives

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful

    A mediocre experience which has gotten worse significantly in 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at CSG International

    Pros

    Great benefit package, generous vacation allowances

    Cons

    An oligarchy of service bureau oriented business model types who don't get the way business is run in the technology industry today.

    Advice to ManagementAdvice

    Either learn how to manage multiple recent acquisitions or divest yourselves of them

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at CSG International

    Pros

    Pay - Co-workers - Benefits - location - work environment - challenging work

    Cons

    Middle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

    Advice to ManagementAdvice

    Have a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful

    Not the right place for anyone who is a professional with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Tester in Omaha, NE
    Former Employee - Software Tester in Omaha, NE

    I worked at CSG International

    Pros

    Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    Cons

    People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to ManagementAdvice

    Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    Doesn't Recommend
    Disapproves of CEO

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