CSG International Reviews

Updated July 23, 2015
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
4 Ratings

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • No good things except good at one thing that is flexible to work from home (in 4 reviews)

Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Pros and Cons

11 Employee Reviews

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  1. Helpful (3)

    Very stressful place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MIS Manager/Director in Omaha, NE
    Current Employee - MIS Manager/Director in Omaha, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    decent pay. casual dresscode. nice facilities

    Cons

    Frequent layoffs. Starting to feel like another ‘FDR’. Its not what you know. Its WHO you know.

    Advice to Management

    Break up the good old boy network. Get out and talk to the employees. The overall mood is very negative. Most employees do not feel valued or feel like they have job security.


  2. Helpful (1)

    Not the great company it once was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Omaha, NE
    Former Employee - Client Services in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    Casual dress code, great benefits and outstanding new facility in Omaha.

    Cons

    Layoffs are frequent and without any rhyme or reason. (Quick to fire veterans and new employees alike) Workers fear for their jobs constantly, and are very quick to fend for themselves; This crushes any sort of "team" collaboration-based environment, and harms ever level of the company. Company is generally disliked by customers, creating a difficult work setting, especially for those who are customer facing.

    Advice to Management

    Practice what you preach and practice "open communication" with your employees. 10 years ago, the company would gather quarterly for an open discussion on that quarter's financial situation. That is long a thing of the past, and employees who are left in the dark are left speculate constantly.


  3. Helpful (3)

    DON'T DO IT - Do yourself a favor !!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSG International full-time (More than a year)

    Pros

    Can work from home if there is a need.

    Cons

    No career path and NO opportunity for advancement.

    Advice to Management

    Be honest about layoffs so that employees can prepare for unemployment. Invest more time in caring about the employees. This will boost morale overall.


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  5. Helpful (1)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    New office building with free popcorn

    Cons

    Myopic views with much inbred culture


  6. Helpful (2)

    Terrible experience

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at CSG International full-time

    Pros

    There is nothing that is a positive in working there

    Cons

    Completely inept leaders - no understanding of what it takes to run a business. Annual layoffs, low pay, worse benefits. No respect for employees. Leaders lead by "do as I say not as I do"


  7. Not a Safe place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    No good things except good at one thing that is flexible to work from home

    Cons

    Even the un-experienced employees also can become managers at this company. Any thing can happen in this company from the past 2-3 years there are no projects implemented successfully there is no improvement in revenue of the company as a result to compensate lot of laid-offs due to lack of experience for the managers they don't know how to keep there employees feel there job is secure and safe. as a lot of moves from company looking for better opportunities outside of the company If they don't meet the revenue they meet by laying off the employees. At this company you should have the command and dont fear about reporting back to the higher authorities these are the things that are going on for the past 2-3 years

    Advice to Management

    MAKE THE EXPERIENCE PEOPLE AS MANAGER


  8. Helpful (2)

    All about layoffs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Relaxed environment. Pretty good pay.

    Cons

    every year the first week of December they do mass layoffs


  9. Helpful (2)

    Mismanagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time (More than 3 years)

    Pros

    There are nice people who work at CSG International and I'm happy to call some of them friends.

    Cons

    CSG International has a serious problem with the 'good ol boys' network. Cronyism is rampant in most technical leadership positions of the company. As a result, many management level employees are simply inept in most respects.


  10. Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Zero growth potential at this place.

    Cons

    Worst place for immigrants - specifically south east Asians. They will severely underpay you because they sponsor your visa/green card. Also once you get your GC you will be asked to repay the GC expenses if you leave within a year of receiving it(technically even after having spent years on I140 stattus.)


  11. Helpful (1)

    Poor management, information sharing was non existent, expected overtime constantly, low moral by employees, cliquey.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits were good until they started paring them down. After that, the benefits were no different or better than any other company. Recommended for anyone just starting out. Can learn about big company politics and how the game is played. Don't plan on staying long after you gain what you can. Seemed like if you can blame others for your mistakes and cover them up, you will do fine.

    Cons

    Always had to work mandatory overtime, plus overtime anyway due to so many chiefs and so few Indians. So much rework due to poor quality standards of employees. Micro management by managers who basically take up space and air in offices. Plenty of blame for who did the wrong things, but no enough praise for those that did the right things. Antiquated software from the days of First Data, new development is off course for industry standards. Big ideas but no clout in accomplishing goals for improvements and increasing profits and innovative technology. Stale environment, stagnant work force, no new ideas from management or work force. Management constantly plays favorites and uses some for tattle tales. Uneasy workplace for even honest mistakes.

    Advice to Management

    It's time to get rid of the drift wood sitting in the offices at CSG, not always the worker bees. Listen to those worker bees, some of them have good ideas that get ignored by incompetent management.



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