CSG International Reviews

Updated June 24, 2015
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3.0
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
14 Ratings

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • No good things except good at one thing that is flexible to work from home (in 4 reviews)

Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Pros and Cons

35 Employee Reviews

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  1. A company that wants to be "cool" and "agile", but ends up just being another Initech.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst
    Current Employee - Technical Support Analyst

    I have been working at CSG International

    No opinion of CEO
    No opinion of CEO

    Pros

    Casual work environment. Flexible on work schedules. Goal-based work attitude. The people are generally very nice to work with. The general attitude and corporate climate is positive. Most people are competent at their job. The computer policy is liberal, that is, things are not so locked-down you can't do your job. But really, the casual dress is the best thing.

    Cons

    Very lethargic in innovating and developing new products. Not open to new ideas and improvements in business products and processes. Close-minded. Very bureaucratic. Most of the time, it seems like ideas are solicited, but then are tossed aside due to lack of support from management.

    Advice to Management

    The senior management talks big regarding "innovation" and "performance", but is not supportive of bottom-up ideas that could save the company money and increase revenue. I would recommend supporting experimenting with alternative hardware and software systems that aren't IBM.


  2. Helpful (1)

    All in all, not a bad place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Cambridge, MA
    Former Employee - Consultant in Cambridge, MA

    I worked at CSG International

    No opinion of CEO
    No opinion of CEO

    Pros

    Working in a consulting group probably didn't give me the best impression of the rest of the company, but my group was full of smart, talented people who prided themselves on doing a good job. Although my travel schedule was at times brutal, there was no punching the clock when I was home. I could work from home whenever I wanted and nobody minded. The benefits seemed comparable to what I could have gotten at any other area company.

    Cons

    Although my group always remained the same, it seemed like there were constant re-orgs above us.

    Advice to Management

    If you want people to stay at the company, you have to train them.


  3. Not a bad place to work - stable (but perhaps too stable?)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Professional Services in Omaha, NE
    Former Employee - Director of Professional Services in Omaha, NE

    I worked at CSG International

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Solid company - they have been around for a long time and are profitable. Large enough that there are at least some advancement opportunities, but small enough to be somewhat agile. Very focused on taking care of customers. Great people, especially in customer-facing roles.

    Cons

    Stability, which is good, but also makes it somewhat boring. Promotions are hard to come by, at least in the manager-director levels (perhaps because it's a conservative-minded midwestern company and folks like their jobs just enough to stay). Biggest customers continue to demand more and more from CSG, and the company tends to try to do more work with the same number of people, which can lead to burnout.

    Advice to Management

    Do a better job of career-pathing your top performers - establish more formal employee development programs. Take some risk by growing the business outside of cable in a bigger way than the few small mergers they have done.


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  5. Feel lucky to be employed

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at CSG International

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Decent pay, challenging work, good benefits & vacation.

    Cons

    The reviewer that commented "no rhyme or reason to layoffs" certainly hit the mark. They seem to have gone on unannounced without pattern or end for years. Unlike other layoffs I've experienced no explanation was given for the vast majority of them and no "end" ever announced. The comments about the acquisitions are things I've heard & felt more than once as well.

    Advice to Management

    Nothing to add to what's already been said.


  6. Helpful (1)

    Not a company that I want to spend the rest of my life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Software Designer in Rockville, MD
    Former Employee - Lead Software Designer in Rockville, MD

    I worked at CSG International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Stable, work/life balance. Location is great:Colorado

    Cons

    Too much opportunities for career growth


  7. Growing internationally,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Big, challenging environment, changing fast.

    Cons

    Revenue is coming few customers also consolidation.


  8. Helpful (1)

    Did the job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Location location location location location

    Cons

    Culture culture culture culture culture


  9. Helpful (1)

    Should have stayed put..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits and ok pay for area.

    Cons

    If your not part of the 'in' crowd, then your labeled and pushed out. Promoting is not easy unless you want hard hours. HR will not get back to you after your leave the company, even after multiple calls and emails.

    Advice to Management

    You should take stock in your employees and not see them as a cash cow.


  10. Helpful (1)

    OK place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in Omaha, NE
    Former Employee - Senior Software Development Engineer in Omaha, NE

    I worked at CSG International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very good source control and build management. Most people are great to work with. Usually up to date with latest software. Causal dress code. Flexible hours accommodate people whose children have early morning school activities. Thanks to some good management choices, software development practices visibly improved over what they used to be in 2008.

    Cons

    Frequent layoffs in the past 5 years. Several multi-million dollar project failures.

    Advice to Management

    I watched members of another development team quit one after another after another due to one specific toxic individual. How did management allow this to happen?


  11. Once good company fighting tight market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at CSG International full-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, flexible working arrangements. I was able to work from home managing a group in Denver and Omaha (as well as some remote workers).

    Cons

    With a demanding and shrinking customer base, CSG is squeezing every last penny to improve its operating margins. While there is lots of talk about planning for the future, I didn't see a lot of investment in making that future possible.



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