CSG International Reviews

Updated June 20, 2015
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
4 Ratings

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • No good things except good at one thing that is flexible to work from home (in 4 reviews)

Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Pros and Cons

22 Employee Reviews

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  1. Smart people who don't know how to run a software company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Englewood, CO
    Former Employee - Developer in Englewood, CO

    I worked at CSG International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    good benefits, flexible schedule, cool product concept

    Cons

    non-communicative management, regular layoffs, lack of customers and uncertain future

    Instead of a software development process, there are just regular "heroic efforts" by a few people to get "something working" for whatever the current big push is.
    Most of the interesting work is outsourced to contractors.

    Advice to Management

    Respect is a 2-way street.
    Communication from Invotas management only occurs when:
    - You are being chastised for doing something wrong,
    - They need you to work overtime to handle the latest emergency
    - You are being layed off

    Employees need tasking, priorities, and goals. A software company needs processes and culture that enables all developers to collaborate, contribute, and improve.


  2. Bureaucracy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emea (Indonesia)
    Current Employee - Anonymous Employee in Emea (Indonesia)

    I have been working at CSG International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexitime, good location. Work can be challenging as work is product based with many customers.

    Cons

    Bureaucracy (soviet strength). Centralized decision making that doesn't work well. Doesn't care about the employees work experience thus making a lot of people frustrated and demotivated, so everyone ends up giving up on having to battle on. People then just do the minimum.

    Advice to Management

    Upper management should genuinely try to understand the obstacles employees face doing ordinary day to day things and fix this. Don't treat people like idiots.


  3. Helpful (1)

    Snail Pace Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of good people in the rank and file. Ample time to learn on the job and to stand out with effort. Compensation generally average to above average.

    Cons

    Things move forward slowly. Heavy emphasis on new products, but they hit the field before they are ready. Not overly disciplined with the implementation of changes and clients feel the impact. Management seems to want to take the next big step, but they are never really sure what that step is or what it requires. Movement up the ladder is slow -- and exposure to downsizing is real about twice each year.

    Advice to Management

    Take a broader view of the movement of the industry and assume leadership in driving change to better position yourselves to serve future needs. Dramatic change coming and doing things the way you have for 20 years will not make the grade going forward. Vision and a coherent, well-communicated strategy will go a long way as client base continues to evolve.


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  5. Helpful (1)

    Love to Innovate? Can't do it here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Dispersed workforce, relative autonomy , global footprint, array of products

    Cons

    Business strategy not in sync with long-term industry trends
    Chronic lack of teamwork, collaboration, creativity, drive
    Whole teams / departments disdainful & disrespectful of colleagues on other teams
    Rampant stupidity in upper levels of middle management
    Confusing direction / lack of coherent growth strategy from c-suite
    Deeply inbred work ethic that "good enough" is good enough
    Continually make easy choices rather than the hard right calls that could enable the company to be great
    Actively squelch innovation, creativity

    Advice to Management

    Get it together! Shed the dead weight! Reward results not just your friends! In other words, the nice person who can't get the job done should move on; the high achiever pulling the cart should replace his boss. Oh, and please invest in 21st-century tech solutions before two guys in a dorm room in Palo Alto find a way to circumvent your tech. It's coming FAST....


  6. Stochastic experience with disengaged and confused leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to Management

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.


  7. Helpful (1)

    Watch Out! Lack of respect across the company for employees and clients.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to Management

    Respect the clients you have.


  8. Not Worthy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good work life balance
    Nothing apart from above.

    Cons

    1) No Technical works
    2) No Hikes
    3)Hires people and make them starve without work


  9. Helpful (3)

    Negatives slightly outweigh the positives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at CSG International full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work schedule is pretty flexible. Pay is pretty good. Seems like most lower management is down to earth and good to work for.

    Cons

    Leadership communicates with employees like they are marketing to their clients. Middle management stuck in perpetual bureaucracies where progress is measured in millimeters. Company is consumed by endless paperwork. Every new project is a priority with not enough manpower to keep up.

    Advice to Management

    CSG used to be a place people raved about working at, no longer. Stop investing in resiliency after resiliency plan and try looking to your employees for solutions. Morale is at an all time low, time to act.


  10. Helpful (2)

    Used to be a Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at CSG International full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are opportunities for advancement.

    Cons

    Management is out of touch with the teams that perform the work. The administrative work has hit a level where it is hindering employees from doing their job efficiently and effectively.

    Advice to Management

    Let the employees do their job.


  11. Helpful (2)

    Management are disconnected from the employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brisbane (Australia)
    Former Employee - Anonymous Employee in Brisbane (Australia)

    I worked at CSG International full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have had the pleasure of working with some very intelligent and talented people from whom I have learned much.
    The company has many products that have a lot of potential.

    Cons

    Annual reviews and open, honest feedback between members in general are a major problem with this company.

    Managers for the most part don't bother interacting with the teams they manage other than occasionally pass on corporate news. Due to the lack of interaction they are almost entirely reliant on the use of anonymous peer feedback forms to gather information for the purpose of annual evaluations. This, in conjunction with a stacked ranking system has bred a culture of mistrust and a lack of communication and constructive feedback between team members due to the knowledge that information shared could be used against an individual during peer reviews. It has also bred a culture that encourages cliques and politiking with managers.

    This is not likely to change anytime soon as I have personally spoken to managers regarding having a more open and accountable feedback process led by management and the response I received was words to the effect of:
    a) they wanted to continue to use peer feedback (rather than getting out on the floor and acutally manage).
    b) they felt if feedback wasn't completely anonymous then people would not provide the feedback for reviews (and thus support their lack of management) since they could then be held accountable for their reviews.

    The division of the company that I worked for has a long history of buyouts and redundancies, the second of which has not changed since being acquired by CSG International. It appears that CSG International is also willing to shed staff on any hiccups to the balance sheet.

    Advice to Management

    The entire culture of secrecy, lack of accountability and using employees to do a managers job really, really has to change. Feedback between team members (and between team members and management!) should be as fluid and unremarkable as conversations about why the coffe machine isn't working or how the weather will be on the weekend. The culture of giving open, honest and continuous feedback needs to be encouraged and the current reporting systems that destroy that, replaced. Employees should never, ever have to secretly report on one another!



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