CVS Caremark Reviews

Updated August 30, 2014
Updated August 30, 2014
3,027 Reviews

2.6
3,027 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Caremark President and CEO Larry J. Merlo
Larry J. Merlo
1,075 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

578 Employee Reviews Back to all reviews

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  1.  

    Too much compliance and not enough help!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at CVS Caremark full-time

    Pros

    Large company, little to no chance of another company taking you over. You are able to transfer across the country. Proud to work for a company that has finally taken a stance to stop selling tobacco!

    Cons

    Terrible work-life balance. You are expected to work on certain days of the week according to the essential functions that need to be completed on certain days of the week which equates to you working 7 days/week. There is not enough budgeted hours for the amount of work tasks/compliance related tasks that need to be completed. #1 focus is service yet we trim our hours to the point that serving the customer is impossible with the screwed-up service scoring model. Store Manager continually receives text messages/has to take last minute conference calls on days off. Isn't that against the law?

    Advice to ManagementAdvice

    The stores need more help! There simply is not enough help budgeted to complete all of the tasks that we are required to do with only 2 employees in the store at a time. Take care of your employees, there is too much turnover at store level as the lack of help and frustration with the overwhelming amount of tasks to be completed is driving employees away. Customers sense that the lack of help is hurting the stores and they make their thoughts known to us at store level. Customer comments- customers make these comments hoping that corporate will take these as constructive criticism and learn from them. Instead, stores are held accountable for the negative comments as we are told that we are not scheduling our help correctly or completing our fsi tasks better will solve everything. I can go on and on here but feel that this venting is fruitless as management will not listen.

    Recommends
    Neutral Outlook
  2.  

    As a store manager you are forced to do every job in the store yourself sue to lack of payroll.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Caremark

    Pros

    After working for this company for over seven years I cannot come up with one pro except when I started it was a food company....today it is terrible

    Cons

    Lack of payroll hours forces management to do everything themselves while being harshly criticized by upper management about everything meanwhile there is no way to get all the tasks done with no payroll. TERRIBLE insurance for a healthcare company. Very high turnover rate for stores and upper management. Terrible pay all around for all the expectations!!!!!!

    Advice to ManagementAdvice

    The job expextations set are impossible with out proper payroll hours!!!! New insurance is a disgrace! !!! Upper management has no engagement and treats store managers like garbage...they need more people training!!! Pay is too low for amount of work expected....salary and hourly employees are severely underpaid

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician CPhT  in  Stratford, CT
    Current Employee - Pharmacy Technician CPhT in Stratford, CT

    I have been working at CVS Caremark full-time for more than 10 years

    Pros

    N/A, there are no pros to working for CVS

    Cons

    The company is never satisfied, once you think your about to achieve a goal they raise it, FYI you will never be good enough

    Advice to ManagementAdvice

    quit so they can hire better ones

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    overworked and no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Phoenix, AZ
    Current Employee - Store Manager in Phoenix, AZ

    I have been working at CVS Caremark full-time for more than 3 years

    Pros

    there is no pros about this company

    Cons

    understaffed never supported poor salary they don't provide you with the supplies needed
    cheap let the stores look rundown have carpet won't let you have it cleaned pharmacies are old and out dated they are way behind on technology

    Advice to ManagementAdvice

    stop running on bare bone minimum hours and having dirty old store that are dark and uninviting

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    PBM side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PBM
    Former Employee - PBM

    I worked at CVS Caremark full-time

    Pros

    No personal growth, benefits are lousy, leadership does not know what they are doing and do not listen to anyone. They do not care about their employees at all.

    Cons

    everything is a challenge -the red tape is unbelievable. They will not support you or stand behind you. They will throw you under the bus at a moments notice. Compensation stinks. Management does not have a clue on how to run a business or make things run efficiently or by their own policies and procedures. The workflow is absolutely ridiculous.

    Advice to ManagementAdvice

    Go back to the drawing board, listen to people who have a clue and stop letting people go who actually know what they are doing. You deserve to have a 1 star rating and be sanctioned.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Do not do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor B  in  Saint Cloud, FL
    Former Employee - Shift Supervisor B in Saint Cloud, FL

    I worked at CVS Caremark full-time for more than a year

    Pros

    Everybody is in the same boat. Corporate does not care about its employees. On the store level... the culture of pressuring employees to finish work off of the clock is..., lets say, strongly encouraged. But, you are not protected from losing your job. After I left, their were the same people working off the clock. I guess it pays to deal under the table for some. This is not an isolated incident.......

    Cons

    No work-life balance. They will use you up and spit you out. NEXT!

    Advice to ManagementAdvice

    Clean it up. It can not only be about the numbers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    pharmacy technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Pharmacy Tech  in  Saint Simons Island, GA
    Former Employee - Certified Pharmacy Tech in Saint Simons Island, GA

    I worked at CVS Caremark part-time for more than a year

    Pros

    training lots and lots of training

    Cons

    none cannot climb the ladder with this company

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    CVS Pharmacy store front cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk/Cashier
    Former Employee - Clerk/Cashier

    I worked at CVS Caremark part-time for more than a year

    Pros

    You get paid for working

    Cons

    Some District Managers, Store Managers and Supervisor are unprofessional and enjoy abusing their authority. If you are brave enough to report them you are harassed, blamed, lied on and fired because they have a title and your just a clerk. Don't be fooled. Most good employees are held back, they are not allowed to transfer to other stores or departments because good employess are hard to come back. If you get a good review and want transfer to another store or become a pharmacy tech you are held back. Managers get paid if you become a supervisor or manager, if you don't want to follow suit you get the boot.

    Advice to ManagementAdvice

    Don't dismiss store employees complaints and allow them to be fired based on lies. Care to do real investigations and not just something to put on paper. The truth will come to light one day.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at CVS Caremark full-time for less than a year

    Pros

    Salary can be a little more than average, nothing to brag about because IF your were to put in the expected 45 hours a week only, it is okay. Since in reality you're working over 50-55 hours a week, 6-7 days a week, the salary goes down the drain along with your life.

    Cons

    DM just expects you to divorce the world and marry your store. There's no time for breaks, it's only you and 1 cashier, meaning that the manager on duty can not take a break, has to do planograms, has to do price changes, has to do cycle counts, has to do...... oh, EVERYTHING!!!!! There's never enough time through out the day to do it all since you also have to provide customer service, so you literally end up being there ALL day. The DM doesn't want to hear any explanation other than, "Yes I will", "It'll get done", "It's my fault", etc. They do NOT want to hear the facts, not enough man power (hours). I had such a high perspective of this company, but I can honestly say that as part of management it is not worth it, the salary the employees get to what is expected from them is totally unfair. These clerks/cashiers get paid such a miserable wage that how much can you expect of a performance from them.

    Advice to ManagementAdvice

    To the DM's (District Managers) & Regional Managers and higher management. Work in your personnel shoes for 2-4 weeks and see if you can do it, and if you can, just maybe you'll understand the unfair work place you're running.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacist In Charge  in  Houston, TX
    Former Employee - Pharmacist In Charge in Houston, TX

    I worked at CVS Caremark full-time for more than 8 years

    Pros

    none- terrible, soulless company. run away

    Cons

    too many. can't trust anyone, can't express an opinion.

    Advice to ManagementAdvice

    get a clue; try observing your stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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