CVS Caremark
2.7 of 5 2,695 reviews
www.cvscaremark.com Woonsocket, RI 5000+ Employees

CVS Caremark Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.7 2,695 reviews

                             

44% Approve of the CEO

CVS Caremark President and CEO Larry J. Merlo

Larry J. Merlo

(955 ratings)

38% of employees recommend this company to a friend
524 Employee Reviews Back to all reviews
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    5 people found this helpful  

    Rewarding in growth opportunities, terrible in pay and employee relations.

    Store Manager (Former Employee)

    Pros- There was so much opportunity and room for growth at CVS. I started there as a cashier and ended as a store manager, if you want it CVS is more than happy to give it to you.
    - Plenty of open opportunities in front store, pharmacy and corporate allowing a lot of freedom to move and experience the company as a whole.
    - In the last several years I worked there they really changed and only promoted to higher positions from within the company. At one point they would just hire managers off the street and pay them insanely more than the other managers who had worked there for years.
    - VERY flexible with hours, more so than any other employer I have ever heard of
    - They take the 40 hour work week (except for store managers and up) very seriously and are always making sure that employees are receiving their breaks
    - It seems obvious with CVS being a PBM but the benefits for full-time employees were fantastic.
    - Always developing and implementing new systems that have a competitive edge over competitors.

    Cons- Pay Pay Pay! They expect you to start your cashiers out at Minimum wage! and once they screw you in the beginning there is no rescue! The yearly increases are PATHETIC (2%)!! the only real way to get any extra is to get promoted (6%) and even then they'll try to screw you out of pay. When you hit store management they try to screw you again and use your bonus (which isn't guaranteed) as a reason to offer you lower salary. I get that its a decision from MUCH higher up the ladder than retail management but they expect people to work hard and living/breath CVS while paying them total crap compared to other places which have you do less for more.
    - They don't really give a crap about how their employees feel about working there. They set up a good front with the yearly employee satisfaction survey and they do indeed implement new programs each year based on the results (which are available to ALL employees). Somehow they fail every year to address the real issues with working there, the SAME 3 or 4 questions have been the worst rated questions for YEARS and NOTHING has been done to address them. Instead they try to distract you with stupid things like letting staff decorate their break rooms and new helpful system on the Telxons for doing tedious tasks like push. Your voices are being heard, corporate just has selective hearing.
    - Every try to cram 10 pounds of crap into a 2 pound bag? CVS does every day. Unless your store is bringing in SERIOUS cash flow you get the joyous status of "minimum hours store" (which is almost everybody). Unless you have an all star staff (good luck getting that with the pay rates they allow) you're pretty much going to spend 50 hours a week or more at your store to get everything done on time and properly, oh and you're only going to get paid for 45 of those hours... ever. If I got paid for the hours I was expected to work over 45 in all my time as a store manager that job would be totally worth it.
    - Corporate will make all sorts of promises to you to get you to something undesirable. Word of advice, get that crap in writing and signed by you both. Corporate has to be the most epic liar I have ever known and if you don't have that written proof they are going to turn around and slap you in the face with it.
    - Think long and hard before taking on any kind of real challenge. Once you accept it, you're stuck there. If you lose the challenge you lose your job. As I said before make sure you have a written and signed plan of action for such an instance. After 9 years of loyal and dedicated service to CVS and proven ability to successfully manage stores and people they were just fine to throw me out after not being able to recover a store which would have been better off being burned and rebuilt.

    Advice to Senior Management- Don't make promises you can't deliver on.
    - If you put someone into a position who isn't ready because none of the other people who work for you are willing to do it don't act shocked when it doesn't work out as expected.
    - Don't let great long time employees go because of your failure to properly manage your people and business.
    - Watch the favoritism. I was lucky to always be on the favorite side but watching the way some of the less fortunate managers were treated was bad many times.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    great

    Anonymous Employee (Current Employee)
    Boston, MA

    ProsIn my position I am able to utilize my skills and expertise to help customers and fellow coworkers. Been with the company for a few years and recently began having more conference calls, visits from corporate and vendor brands to maximize regional business potential. I feel incredibly luck to have a great team of coworkers and managers in my store who always communicate well with each other and work together like a real team should.

    Consthe company could improve their communication with us in the stores. Sometimes we don't get necessary information as often as we need depending on the circumstances.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It was ok.

    Anonymous Employee (Current Employee)

    ProsTraining was paid and easy.

    ConsNot that much room for growth.

    Yes, I would recommend this company to a friend

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    Good Place to work, lots of changes

    Anonymous Employee (Current Employee)

    ProsSteady employment. Never really get the feeling of poor job security. You learn a lot about retail management from a reputable company.

    ConsToo many changes. District Managers change often, company practices change often. Understaffed to meet the demands at time.

    Advice to Senior ManagementDon't fix something that isn't broken.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Entry Level Position

    Pharmacy Technician (Current Employee)
    New York, NY

    ProsNice working environment, ample training, friendly employees

    ConsCan get very busy at times in the pharmacy, full time takes a while to attain

    Advice to Senior ManagementMore hours for pharmacy staff to reduce workload

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Challenging but rewarding

    CVS Store Manager (Current Employee)

    ProsIt takes a team. It truly does right down to the PT cashier/crewmember. Everyone is involved with customer service to merchandising and stocking. As a manager you are responsible for the entire store including the pharmacy operations. This job will keep you on your feet, challenge you to daily to be innovative, motivating of the employees, interact with customers, control inventory, merchandise. A very hands on approach is needed for this position. You will want to train and develop the associates and engage them to ensure a productive team.

    ConsLittle hours and pressure to complete and implement plans that impact customer service, sales, GM. Promotions are available but usually require a development role where you will have to work more hours and still complete your current assignments if in a salaried position.

    Advice to Senior ManagementShrink/theft is a huge issue with minimal hours. Finds ways to help the stores control shrink externally as most of the employees take pride and care about CVS.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good sound company,

    Anonymous Employee (Current Employee)

    ProsBenifits, flexible hours, competitive pay

    ConsNot enough help at times for what is expected to be done

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Stepping Stone

    Pharmacy Technician (Current Employee)
    Apple Valley, MN

    ProsAwesome co workers and easy to use computer system. There is also an employee discoint of 20-30%. This is a great company to work for if you want to get your foot into the door in this field.

    ConsOne con that I feel is contributing to my departure (soon) is that the company uses a program called MyCustomer, which rates how well each CVS pharmacy preforms each month. When we do poorly on this, the pharmacist in charge spends the next 2 weeks breathing down your neck, trying to make sure the score goes back up. When the score is good, the pharmacists (i think) get some sort of bonus or at least 500 Value In Action points while the rest of us get pizza. Pretty sure id rather have money. Plus you dont get paid very well. If you arent nationally certified, the company tells you that theyll work with you to become certified but once youre all trained in (a process that takes 3 months) they dont speak of it again. Supposedly you get a raise though if you do get certifed. The training program was pretty frustrating as well because i had completely quit my other job, thinking id get a lot of hours right away but really i worked like once or twice a week for the first month which killed my savings.

    Advice to Senior ManagementLess micromanaging, more incentive to employees and more praise to boost morale.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great

    Shift Supervisor B (Former Employee)
    Scottsdale, AZ

    ProsI enjoyed all the people I worked with I was taught a lot about cvs from all of my store managers.

    ConsI feel that the store managers are very put upon by upper management especially when it comes to the number of hours stores are allowed to have.

    Advice to Senior ManagementWhile the store managers do a very good job upper management should cut them a little slack especially in terms of the number of hours allowed per store as well as the hours that they work.

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    n/a

    Customer Service Representative (Former Employee)
    Jonesboro, GA

    Prosthe customers, the pay is above minimum wage, the benefits and they don't mind you having visible tattoos

    Consthe hours. I didn't get as many as I needed usually. there were too many employees at the small store.

    Advice to Senior Managementi generally loved working here. there isn't a thing I could think of to change. i would recommend this company to anyone looking for a great employer to work for

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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CVS Caremark – Why Work for Us?

Our Company CVS Caremark is a pharmacy innovation company that is reinventing pharmacy for better health. We are continuously developing new ways to improve access for patients, promote better health outcomes and… Full Overview

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