CVS Caremark

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CVS Caremark Reviews

Updated August 18, 2014
Updated August 18, 2014
2,954 Reviews

2.6
2,954 Reviews
Rating Trends

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CVS Caremark President and CEO Larry J. Merlo
Larry J. Merlo
1,044 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

883 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Not enough money for this crap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor B  in  Cincinnati, OH
    Current Employee - Shift Supervisor B in Cincinnati, OH

    Pros

    Good benefits for part time employees, flexible schedules around school. The work is pretty easy however they went it done super fast.

    Cons

    The pay scale sucks, you make barely anything to manage shifts and do a ton of work, you work all weekends and holidays pretty much, all's management cares about it numbers and .. More numbers. They don't care about you as an employee. Expect a lot of you when this is just a "job" to get you through school or to obtain, it's no where near a career.

    Advice to ManagementAdvice

    Care about your lower employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Most jobs part time - understaffed - unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Pharmacy Technician CphT  in  San Jose, CA
    Former Employee - Lead Pharmacy Technician CphT in San Jose, CA

    Pros

    Benefits are good - training is okay - not organized.

    Cons

    Most jobs are part time - not enough hours with a family to support. Walmart-like since I had to apply for food stamps in order to have enough groceries to feed my family between pay periods. (every two weeks)

    Advice to ManagementAdvice

    You get 40 hours - give at least 30-32 hours to all of your employees---you are BIG ENOUGH -- don't become a Walmart - not enough hours + not enough money - forced to apply for public aid.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    CVS Pharmacy - Not so well oiled machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Chandler, AZ
    Current Employee - Pharmacy Technician in Chandler, AZ

    Pros

    From my experience and those of people I know, it is fairly easy to get hired here. As a college grad with no job experience looking to get into the medical field, you can't do much better than to start here. Busier pharmacies are looking for a hot body to stick in front of the register or at the drive-thru, you can basically be a Neanderthal. Pay rate is decent. Scheduling is generally very flexible, especially if you work at a 24-hour pharmacy. Working in a 'team' environment is helpful when it comes time to ask questions or pass off a problem. Some coworkers can be great to work with, which helps since you are literally in the same small room together for hours each day. Meeting and developing relationships with patients is often rewarding.

    Cons

    You'll be lucky to get 10-15 hours per week starting out. Definitely not a job to live on. Most of my coworkers are students or have another job. CVS likes to think its training program is extensive and puts an emphasis on customer service. Basically, to become a 'pharmacy technician trainee', you will attend several classes which are glorified lectures where packets of information are drilled into you to be regurgitated on online quizzes and then promptly forgotten until you're actually on the job where you will learn 90% of what you need to do your job. The learning curve is steep and the stress is high. I've seen many people quit within the first month. Dealing with difficult patients can be a struggle. One coworker told me she used to go home crying regularly. Some pharmacists can be condescending and downright disrespectful. Great practice for going into the medical field, but not so fun if you're just doing it as a job.

    Advice to ManagementAdvice

    From what I've seen and heard management mainly cares about the bottom line, which is number of scripts filled and money earned. Surprise surprise. They send down ludicrous policies that are so out of touch with the reality of retail pharmacy they may as well have been drafted up by Martians. Hour wait times for rebills? Zero tolerance for wait times over 15 minutes? Three uses of a customer's name per interaction? Give me a break. Maybe our customer service scores are in the toilet because people hate to be confronted with anything other than stellar outcomes and instant gratification. In a perfect world, insurances would never ask for prior auths and obvious addicts could just go ahead and pick up that Oxycontin script two weeks early. Wearing a name tag that says I Can Help! and using someone's name five times isn't going to magically make people stop being cantankerous.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Company is great to work for, store level management is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  San Diego, CA
    Current Employee - Customer Service Associate in San Diego, CA

    Pros

    The best reasons to work for CVS are all the great benefits that the company offers: Medical insurance, vacation time, 401K, employee discount, etc., etc. The company offers some of the best benefits in the industry and is one of the most successful companies of its kind.

    Cons

    Big problem with management. Members of management abuse their position and authority to further their personal interests even in detriment of the company. There is a lot of favoritism and nepotism and promotions are not given based on merit and skills and knowledge of the job but to people that the manager likes. Security is non-existent and theft is rampant but LP chooses to blame the employees before looking at the real cause of shrink. If they had in-store security they would see that it is outside theft that is the main cause of shrink.

    Advice to ManagementAdvice

    Advice to management that most likely will not be followed would be to be fair, to treat people with dignity and respect, and to promote people based on merit, Knowledge of the job, and skills. Giving titles and promotions to people that do not deserve it only creates resentment and hostility.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Good starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  New York, NY
    Current Employee - Store Manager in New York, NY

    Pros

    you learn the basics of managing a business

    Cons

    As a manager , you work very long hours( past 12 hrs a day , possible six days a week). you will not have time to breath, since you are also the stock guy/cashier.

    Advice to ManagementAdvice

    the Labor/management principle is wrong.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Pharmacy Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Belleville, NJ
    Current Employee - Pharmacy Technician in Belleville, NJ

    Pros

    Flexible hours, great co-workers, good entry-level part time job

    Cons

    Very low pay (minimum wage with yearly raise of $0.75 at most for "over-achievers" and cap off at $14/hr), lacking hours for sufficient tech support, no room for growth unless in school and interning for pharmacist position (which is not guaranteed after graduation)

    Advice to ManagementAdvice

    Raise tech salary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager CVS  in  Parrish, FL
    Former Employee - Store Manager CVS in Parrish, FL

    Pros

    Solid company to work for and pays well for store managers.

    Cons

    Stores are often running with two employees and only one while employees are on break - while offering services that require additional help to fulfill those services as a result customer service suffers.

    Advice to ManagementAdvice

    Staff the stores to run as they are intended.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Pharmacist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    At the time CVS offered a competitive salary and benefits were good. Opportunity to meet others in the same profession.

    Cons

    Hours were long, constantly overworked and understaffed. Never enough time to adequately interact with customers. High staff turnover (including upper management). Every detail of the job is micromanaged.

  10.  

    CVS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great coworkers and the new stores are really nice

    Cons

    few hours for hourly employees

    Advice to ManagementAdvice

    Better raises for long term employees (opposed to 3%) and more hours for employees. Less micromanaging

    No opinion of CEO
  11.  

    OK Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Watsonville, CA
    Current Employee - Pharmacy Technician in Watsonville, CA

    Pros

    Consistent hours. A lot of opportunity to hone your skills in a competitive environment. Lots of work to do so hours on the clock go by fast

    Cons

    Inconsistent management. My district changes District Managers almost every year. Expectations are always changing. Raise reviews are a max of 2%. Its not a lot if your manager even remembers to put you in for one. I feel like they are not competitive in terms of pay compared to the averages I see nation wide. In terms of keeping up with cost of living, I am almost breaking even in terms of starting pay to current pay.

    Advice to ManagementAdvice

    Take care of your long term employees. Technicians are a dime a dozen. When you get a good one who can do it all and do it well take initiative to keep them happy.

    Recommends
    Positive Outlook
    No opinion of CEO

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