CVS Health

  www.cvshealth.com
  www.cvshealth.com

CVS Health Reviews

Updated December 17, 2014
Updated December 17, 2014
3,468 Reviews
2.6
3,468 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,285 Ratings

Review Highlights

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)


Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Highlights

871 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Good benefits. Good pay. Bad CEO. Bad resources. No incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY

    I have been working at CVS Health full-time (more than 8 years)

    Pros

    - Good Pay
    - Great benefits. Offer 401k 5% match
    - Overall job tasks simple
    - Great company to work for through school. (Very flexible)
    - Fast training for new employees
    - Work-Life balance good until you become a Store Manager.

    Cons

    - CEO : ( His bonus has been increasing yearly since his takeover, yet in store hours have been slashed significantly every year)

    - Hour Cuts : Since the removal of tobacco making a schedule to comfortably run the store has become a major challenge as hours have been cut upward of 80 per week. This means less employees which yields worse customer service scores and makes completing simple no-brainer tasks such as taking a mandatory 30 min break per employee nearly impossible every day. (with that said, I don't recall the last time I actually sat down for a 30 minute break since the cigarette's went out of the stores)
    What I find funny is even though the hour cuts, stores are still forced to open 365 days a year. All major holidays.

    - Ancient Technology : The computer system is extremely out dated and running on computers and software that would have seem acceptable in the 90's. Specific office tasks take up huge binder space and waste tons of paper a week. These tasks could all be simply done on programs such as excel to save time looking through 10lbs binders and drawers of files with what seems to be pointless information.

    - No incentive / Opportunities : There is a bonus you can work towards but over the past few years they just keep making it more and more difficult to achieve anything great. Weekly budgets have been sky rocketing to barley reachable amounts. Outdated machines such as photo takes away at our budget for repairs almost weekly. Less hours means less employees which yields bad customer service scores. Each store gets rated on this and by the end of the year this also affects the bonus pool.
    Once you become a Store Manager there really is no further advancement anytime soon. I've been for the company for a few years now and whoever I witness become a Store Manager has either left the company or is still a Store Manager. At most you may get a larger volume store but the "Stuck" feeling is definitely present.
    With that being said, the Assistant Manager position is quite comfortable especially since it's hourly, compared to Store Manager's... who input vacation days they earned in order not to go over weekly hours or spend 60 hours in the store a week to not even see a decent quarterly bonus like most companies do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Okay place to work if your starting out in the field.

    Former Employee - Certified Pharmacy Technician in Beltsville, MD
    Former Employee - Certified Pharmacy Technician in Beltsville, MD

    I worked at CVS Health full-time (more than an year)

    Pros

    Experience is the best thing I can say.

    Cons

    I have worked for CVS Pharmacy for over 2 years now. I started out as a cashier and am now the Lead Pharmacy Technician. I have had 6 raises since becoming employed for the company. The store I currently work for has have 5 different store managers(3 in 2008 alone) and 2 PIC in the short time I have been at the company. I've lost count of how many techs have come and gone. Not because of being fired but because after a while the mistreatment and unappreaciation finally takes it toll. From my experience CVS seems to be primarily concerned with expansion and growth versus quality customer service and the health and wellbeing of its customers and employees. Every month we seem to have some new program to promote growth in the company. Each week it seems we lose more and more tech hours. More work...less help...I hated my job.

    Doesn't Recommend
    Negative Outlook
  3.  

    If you have a family, forget it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than 3 years)

    Pros

    If you are single and don't have a life outside of work. This might be a job for you.

    Cons

    -Forget about seeing or spending time with your family.
    -Below average compensation for a store manager
    -"You get treated as a number, not a person." Quoted from a store manager who has been with the company for more than 15 years.

    Advice to ManagementAdvice

    There are reasons why CVS is no longer the No. 1 Pharmacy retail chain in the nation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Cool Employees

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health

    Pros

    The work environment is pretty cool, in terms of the team. some have great personalities and genuinely like customer service and their are others who just dont want to be there. As in any company. I personally made some good friends, whom I still converse with today.

    Cons

    Management is horrible. I have had about 3-4 managers, during my time there. I got transferred 3 times and one manager got fired when I was at one store. I'd have to say that only two of those managers were good and the 1 out of the 2 was amazing. The work environment was definitely a tight niche one, we were a family. But the company is bringing in the new store managers in training, who do not even know the basics of the day to day functions of the store and throw their authority around just because they have the title. I have seen one manager get fired because of this and 2 managers mess up a previously well functioning store, which leads to more stress on the employees, but they get blamed for the nonsense and lack management skills.

    Advice to ManagementAdvice

    Train these new store managers properly!

    Doesn't Recommend
  6.  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor B in Cincinnati, OH
    Current Employee - Shift Supervisor B in Cincinnati, OH

    I have been working at CVS Health full-time (more than 10 years)

    Pros

    Flexible Schedules if your in school.
    Holiday pay.
    Decent cost for benefits ( If your in a union store )

    Cons

    Company expects you to do too many tasks at once.
    No merit raises unless your valuable to your store manager. ( They can get you a raise )
    The stupid hearts thing is an unrealistic goal. Survey goals are out of touch!
    Your expected to ring register, scan in vendors, help a customer find items,work in photo, put away stock, answer the phone.
    There's so much more...all this while sometimes your in the store alone or with a super lazy manager or new hire.
    After 17 years I'm calling it quits. They work you too hard for too little money and no recognition from upper management.

    Advice to ManagementAdvice

    Cut out the survey and keep your loyal and hard working employees.
    Give out better raises.
    Adequately staff your stores.
    Treat your store level employees ( cashiers, shifts ) with respect.
    Advance your employees from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Dissappointing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health part-time (less than an year)

    Pros

    The hours were nice and flexible

    Cons

    company does not care about employees.

    Advice to ManagementAdvice

    stop being so stuck-up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Lots of opportunities if you are willing to put in the efford

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Manager in Indianapolis, IN
    Current Employee - Pharmacy Manager in Indianapolis, IN

    I have been working at CVS Health full-time (more than 8 years)

    Pros

    compensation, training, promotions, good benefits

    Cons

    this is a very result oriented company. You must be willing to do whatever it takes to achieve targets set forth by the company. Company goals are sometime not SMART and does not take the importance of human perceptions/respect into consideration.

    Advice to ManagementAdvice

    Must go back to the basic. Don't forget that employees are the foundation of the company and they are not expendable. Invest in the well being of your employees and profits will follow.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Some of the worse management I've ever had to deal with by far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Fredericksburg, VA
    Current Employee - Pharmacy Technician in Fredericksburg, VA

    I have been working at CVS Health full-time (less than an year)

    Pros

    Looks decent on a resume
    Pay is OK

    Cons

    Horrible Hours
    Angry customers
    Drive-thru doesn't belong in the flow of work.
    Record keeping is ancient
    After you finish training you still have to do modules online every month or you get written up or fired

    Advice to ManagementAdvice

    Bring back a pharmacy manager and let the pharmacists be exactly what they're supposed to be.

    Doesn't Recommend
    Neutral Outlook
  10.  

    pharmacist staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacist in Stamford, CT
    Former Employee - Pharmacist in Stamford, CT

    I worked at CVS Health full-time (more than 5 years)

    Pros

    Big company, easy to get a job with. Somewhat flexible with locations.

    Cons

    14 hour shifts. "customer is always right" even when they are wrong. care little about staff. never enough tech help

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Good company to buy from,not so good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor B
    Former Employee - Shift Supervisor B

    I worked at CVS Health full-time (less than an year)

    Pros

    Good associates to work with

    Cons

    No training what so ever. Just thrown into the mix

    Advice to ManagementAdvice

    Learn to train the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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