Cablevision Systems Reviews

Current Employee – been working at Cablevision Systems

Pros – Great Benefits including free medical insurance for those making 45,000 or under.

Cons – Some management is very unprofessional.

Advice to Senior Management – Survey staff regarding management before promoting them.

No, I would not recommend this company to a friend

Former Employee – worked at Cablevision Systems

Pros – Quick commissions, decent salaries, benefits are very good. Vacation time is decent andsck time and fmla benefits are very good.

Cons – Micro managers, horrible support team for sales people, don't listen to your ideas. Everyone thinks they know everything. Upper management are nothing more than previous sales people.

Advice to Senior Management – Get your head out of the clouds. Listen to your sales reps when they have ideas. Focus mor in production than personal goals for yourself.

No, I would not recommend this company to a friend

Former Employee – worked at Cablevision Systems

Pros – -none that I can think of except free coffee
-The break room has video games and nice sofa's to lounge on.

Cons – BEWARE!

This company is confusing. I was hired as Tier ll rep for Voip Telephone and Internet but by the end of the training, we were learning customer service and television repair as well. Than when we got on the floor they stressed us that we must take television repair phone calls but the training was soo limited that I had to ask help desk. When I reached help desk, they would inform me to transfer the customer to the Television/Customer service department because the Jericho dept only takes tech calls. Which is odd because we are recorded for Quality assurance and the QA analyst would mark us down for not taking the call and there after your manager would throw you under the bus and act like he told you take the call. (LIARS)

The management have little or no technical support experience, so they would not know how to respond to your questions (keep in mind we are only aloud to keep the customer on hold for 2 minutes before getting marked down). So you have to run around the call center finding the answer and no one seems to know or want to help. Managers are lounging at their desk and instead of helping or answering any of your questions, they will point towards another manager to assist and that manager would point you to some one else and so forth.This company honestly has the worse management and needs to revamp the whole call center.

This call center has alot of politics, for someone coming in new and fresh, this could be frustrating and confusing because everyone is talking sh#t about the other person, so you do not know who to trust and or listen to. Everyone is pointing blame at the other person and trying to get ahead by throwing any and everyone under the bus.

Honestly worse place I have ever worked. The people there are GRIMEY!

Advice to Senior Management – Hire new Management. This way the turnover rate wont be so high.

No, I would not recommend this company to a friend

Former Employee – worked at Cablevision Systems

Pros – Some of training in communication, conversation and negotiation control
Communication practice

Cons – Temporary Assignments, Consultancy through a third party agencies, minimum pay ~$10/h, lack of career progression or performance recognition, very strict schedule, highest turnover

Advice to Senior Management – Change the workers’ treatment; overturn the marketing and products’ strategies

No, I would not recommend this company to a friend

Former Employee – worked at Cablevision Systems

Pros – -Above average pay for field.
-Basically free health benefits.
-401 K contribution.
-Overtime available.
-Free cable, internet and phone after 3 months.
-Good perks (discounted tickets, merchandise, etc...).
-Nice break room.

Cons – -Management is very poor; they promote the wrong people who end up doing nothing more than taxing the time you spend on calls, on break, and in the bathroom (literally), and who definitely play favorites and will not help you unless they feel like it.
-With constant equipment issues, channels missing, network errors and outages, there is zero down time. You can literally be on the phone (with only 13 seconds between calls) every minute of your shift.
-Systems that you need to do your job are often slow, frozen, or simply "down".
-No interaction with co-workers other than breaks, which you rarely go to on time because you're stuck on calls.
-Training program puts you in false sense of security--teaching you things you'll never use because they're automatically done or not used anymore, and not teaching you too many things you encounter on the floor.
-The "Help" desk is the only place to receive advice or connect an angry customer. There are SOME nice, helpful people, but for the most part they are rude and entitled, and often give incorrect or rushed information just to get you off the phone. Who you get on the phone there can make the difference between a good shift and a bad one.
-They say the "C" in Cablevision stands for "change", and they're right. You can spend a lot of time and energy learning something, only to find out it's changed the next day. That can be very frustrating.
-They expect Customer Service Reps to also be technicians. The term multitask doesn't come close to explaining the sheer amount of work they expect you to do in such a limited amount of time. Customer Service Reps are NOT technicians, they shouldn't be expected to be both unless they're paid double.

Advice to Senior Management – Choose your managers and Help Desk people more wisely. Management seems to care very little about their team and to know very little about the job their team does. They feel like people who are there to watch your clock, and nothing else. The Help Desk is a great theory, but some people aren't suited for it and make employees want to call it so little that they guess and make mistakes just to avoid them. I have never felt more like JUST A NUMBER at any job as I did at Cablevision. They really do not care about you at all.

No, I would not recommend this company to a friend

Current Employee – been working at Cablevision Systems

Pros – The benefits are great. Free cable, free telephone, and free internet. The location is great for me since I live in Bridgeport.

Cons – Too many stats. The measure you for everything including the time spent going to bathroom. It makes for stressful environment

Advice to Senior Management – Learn to make a place more human. There is talk about hoe it used to be that way, but changed in the last year

No, I would not recommend this company to a friend

Current Employee – been working at Cablevision Systems

Pros – Employees get somewhat good health benefits and company products such as cable, internet and phone are free. nothing else is good.

Cons – Overall the job is tedious, something is always wrong with equipments, horrible managements, horrible Hr dept., get harassed constantly by employees but HR does not care. Favoritism and horrible supervisors.

Advice to Senior Management – Listen to employees more, provide better tools in order for employees to help customer better, fire all supervisors and start over.

No, I would not recommend this company to a friend

Current Employee – been working at Cablevision Systems as a contractor

Pros – location and flexibility of working hours, work life balance for the times in life when our priorities and focus shifts to family and spending more time at home

Cons – Company lacks good leadership and long term vision. Projects, initiatives and budget are managed as fire drills. every week consists of the emergency dejour. Organizational silos and self interest drives decisions. Poor employee performance and little innovation. Cablevision is 10 year late coming to the party they need to wake up and move fast if they want to stay around longer.

Advice to Senior Management – Focus on innovation, reward business like thinking. Reevaluate all consulting vendors, bring in new vendor that are eager to accommodate lower rates. Performance manage employees and move them out of the comfort jobs. Need to shake out the company and bring in new spirit and drive. Create incentives and goals for cross company performance. Good luck.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Cablevision Systems

Pros – Free cable, internet, and discounted phone. You get that because your wages are so low. Cheaper to wright off to IRS than let you get the cheaper video service and pay you more. Other than that not much to wright home about.

Cons – Just got bought by this company and the conversion has been the worst I have ever seen. From being on hold for a 1 hour 1/2 hold times with dispatch to provision phones. To all the changes on how we provision phones without any instruction or training. Yes and I like how they changed my email software to novel and now i cannot receive emails on my phone anymore and I am in the field. This company makes big changes with out thinking of what will happen to customers or employees. My job is 10X's harder as a result of the changing in procedures and logistics. We all just have to deal with it . Also lost $320.00 clothing allowance for clothes, They bought me Black pants.. Do you know how hot black pants are in the summer time, or how you look to a customer after getting out of a trench with black pants on. Smart idea. Lets hire a person to manage the clothing allowance instead of letting my local boss watch my spending locally. These are just some of the smart ideas that this company has come up with.

Advice to Senior Management – START OVER!!!!!!

No, I would not recommend this company to a friend

Current Employee – been working at Cablevision Systems

Pros – Free Cable, Phone and Internet, good benefits

Cons – No opportunity for career growth, very unprofessional management, limited promotions, low salary unless you put in at least 10-20hrs of OT, very under appreciated.

Advice to Senior Management – Provide better career growth for your employees, especially when you provide tuition reimbursement. Treat your employees with respect and provide better salaries for the workers who keep this company running(Technicians).

No, I would not recommend this company to a friend