Cablevision Systems

  www.cablevision.com
  www.cablevision.com

Cablevision Systems Reviews

Updated December 18, 2014
Updated December 18, 2014
333 Reviews
3.1
333 Reviews
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
195 Ratings

Review Highlights

Pros
  • Free cable, internet and phone, including all premium channels is great (in 30 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 66 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • Depending on your department, there is not much room for growth (in 8 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    RUN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Newark, NJ
    Current Employee - Customer Service Representative in Newark, NJ

    I have been working at Cablevision Systems full-time (more than an year)

    Pros

    4x10 Schedule with 3 days off in a row.

    Cons

    Crazy hours. Management knows nothing. We get cursed out and yell at all day by stupid customers who can't count or turn a cable box on or off without their hand being held and a gold star. They have no respect for their staff and do not value what we do. Their E3 quality team is complete bullcrap! It's all a set up. We are doormats.

    Advice to ManagementAdvice

    Learn EVERYTHING needed to call yourself a manger or supervisor, don't refer every issue to the Field Comm. reading or KDB, believe me, it doesn't know everything which is why we need your help. Train the leads better and follow up with constant issues. Make the sups and managers get on the phone for at least 1 hour a week in the regular cue so they can know what we go through and so they can REALLY know their stuff at the drop of a dime. My supervisor knows nothing and brushes everything off because he hasn't been on the phones since before the the company had OV & IO service. Get rid of the E3 quality team and give that responsibility to the supervisors or managers- they don't do anything all day anyway but go have buddy buddy meetings and smoke their hookas in locked training rooms.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    Poor Work Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Bethpage, NY
    Current Employee - Human Resources in Bethpage, NY

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    The cable benefit is great, and the rest of the benefit offerings are good. Starting salaries are competitive.

    Cons

    The work life balance is very poor. The workload is unmanageable and there is a lot of favoritism and social promotions. It's a shame because it used to be a wonderful place to work, but over the last two years, it's become miserable.

    Doesn't Recommend
  3. 2 people found this helpful  

    Horrendous!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Consultant in Bethpage, NY
    Current Employee - Learning Consultant in Bethpage, NY

    I have been working at Cablevision Systems full-time (more than 3 years)

    Pros

    None. Stay far away from this company.

    Cons

    Abominable management makes working here a misery.

    Advice to ManagementAdvice

    They should all be fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    RUN! RUN! RUN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oakland, NJ
    Current Employee - Account Executive in Oakland, NJ

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    Great that you get free cable

    Cons

    Micro managed; no room for growth. Coworker blew whistle on manager and got fired 6 months later -- then the entire department was called in by HR and questioned. We had no idea what was going on. From top management to sales support, it is a culture of kill or be killed.

    Advice to ManagementAdvice

    Just quit - you don't know how to manage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Help the customers at the employees expense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative Tier II in Jericho, NY
    Current Employee - Technical Support Representative Tier II in Jericho, NY

    I have been working at Cablevision Systems full-time (more than an year)

    Pros

    Good pay, nice break-room, good people working aside you on the phones.

    Cons

    Stressful, incompetent management and they treat representatives like children.

    Advice to ManagementAdvice

    Communicate with each other

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    IT Management has no clue from CIO down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Princaple Architect in Bethpage, NY
    Current Employee - Princaple Architect in Bethpage, NY

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    On LI
    Large Environment.
    Some cool technology.

    Cons

    IT Management has no clue from CIO down.
    IT has no direction
    Company has no direction

    Advice to ManagementAdvice

    Clean house, and start over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good Company to work for if you off the the phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSG Representative Leve II in Jericho, NY
    Current Employee - TSG Representative Leve II in Jericho, NY

    I have been working at Cablevision Systems full-time (less than an year)

    Pros

    Good people, good pay if you are not doing phone work. Great benefits and of course free cable. On Holidays, you get paid triple and on your second day, get paid double time as oppose to regular overtime. It is a place you can make money if you are willing to work for it.

    Cons

    when you are working in call center, whether it be TSG or customer service, it is very stressful. You are just a number, as a matter of fact my supervior told us in a team meeting just that, our opinions didn't matter much. Its a numbers game...If you do not like being on the phone for an extended period of time, this job is not for you. Also, getting a different position or a change of schedule is difficult as there are is a 1st preference to older employees with seniority

    Advice to ManagementAdvice

    Management need to listen to employees and supervisors and leads need to "man up" and take supe calls when they arise, stop appeasing customers all the time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Disgusting company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Piscataway, NJ
    Current Employee - Inbound Sales Representative in Piscataway, NJ

    I have been working at Cablevision Systems full-time (more than 3 years)

    Pros

    I worked in Inbound Sales in Piscataway NJ. Most of the people who worked there seem cool for the most part. The company would also come up with different incentives on a monthly basis to reward their top performers.

    Cons

    This company will force you to lie, cheat, and steal in order for you to get a decent pay. When you do not lie, cheat, and steal, your perfomance suffers. And when you performance suffers, Cablevision wastes no time showing you the door

    Advice to ManagementAdvice

    Management, for once, put yourself in the shoes of your employees. Sit down and anaylze how they really feel. Instead of hammering down your policies, work with your employees to come up with new policies that benefit everyone. Try to be a teammate for once.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Terrible, misled at interview then position was eliminated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Bethpage, NY
    Current Employee - Human Resources in Bethpage, NY

    I have been working at Cablevision Systems full-time (less than an year)

    Pros

    They are trying to fix things and invest in the staff, but it will be a long journey.

    Cons

    Outdated practices, no promotion, no performance management, no strategic direction or plan.

    Advice to ManagementAdvice

    You're on the right track

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    techinical support level 2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Jericho, NY
    Current Employee - Customer Service Representative II in Jericho, NY

    I have been working at Cablevision Systems full-time

    Pros

    decent salary & benefits, awesome people to work with as most are down to earth and have a sense of humor

    Cons

    schedule isn't flexible, 30 minute lunch breaks, can't use the bathroom when needed unless you have a doctors note to prove you have to make a few trips to the restroom, job is based on the number game & if you don't pull enough numbers they fire you, there is no job security!

    Advice to ManagementAdvice

    offer a real lunch break & offer flexible schedules especially for single parents

    Doesn't Recommend
    No opinion of CEO

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