Cablevision Systems

  www.cablevision.com
  www.cablevision.com
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Cablevision Systems Reviews

Updated August 7, 2014
Updated August 7, 2014
300 Reviews
3.3
300 Reviews
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
175 Ratings

Review Highlights

Pros
  • Free TV, Internet and phone services (in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 55 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative (in 13 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Your just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician  in  Riverhead, NY
    Current Employee - Field Service Technician in Riverhead, NY

    I have been working at Cablevision Systems full-time for more than 8 years

    Pros

    steady work is the best pro. There is always the option of overtime available to you. Some of the supervising staff are great.

    Cons

    There are to many cons besides the ever changing policy as to what your review is based on. There's always knee jerk reactions from the corporate office. They do a poor job of making sure equipment such as ladders are up to date and safe. Like the title also says you are just a number replacable at anytime. I've seen many of my coworkers get away with pretty rediculous things where others get let go after a long career for a minor incident in there near flawless career. so no matter how long you have been there or how loyal you are you can always have the floor come out from under you.

    Advice to ManagementAdvice

    Appreciate the hard working technicians you have working for you and stop pretending to listen to there needs. Also if you stay without a union it doesn't mean that you can not have someone stand up for an employee in need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Wasn't the Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time

    Pros

    Beneftits are good and you will learn alot

    Cons

    Overworked and under paid. If you are coming into this company your best bet is to ask for what you really want from early. Raises are about 50-60 cent every year.

    Advice to ManagementAdvice

    Listen to your employees and try to fight for your staff. Brooklyn employees are not bad employees they just want to br treated fairly which isn't unreasonable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Insane owner with no skills is killing this company and there is nothing we can do about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Bethpage, NY
    Current Employee - Director in Bethpage, NY

    I have been working at Cablevision Systems full-time for more than 10 years

    Pros

    The customers and free cable.

    Cons

    Jim Dolan is a idiot born with a silver spoon in his mouth. He has no skills or vision and makes terrible decisions( see the Knicks, also) He is such a tyrant that he must surround himself with "yes" people. People would rather make the wrong decision for the business if they believe that is what Jim wants.

    Advice to ManagementAdvice

    Ride the horse till it dies, or convince Jim to sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Decent....

    Current Employee - QA Lab Engineer  in  Bethpage, NY
    Current Employee - QA Lab Engineer in Bethpage, NY

    I have been working at Cablevision Systems as a contractor for more than a year

    Pros

    I learned some new technologies

    Cons

    Corporate restructuring and lack of team cooperation

    Advice to ManagementAdvice

    Invest in staff and training, and cohesive teamwork

    Disapproves of CEO
  6.  

    n/a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Newark, NJ
    Current Employee - Customer Service Representative II in Newark, NJ

    I have been working at Cablevision Systems for more than 5 years

    Pros

    Has good benefits. Free cable services

    Cons

    learn to stand by their representatives choices. Their customers are rude and treat you like crap.

    Advice to ManagementAdvice

    learn how to deal with their representatives in a professional manner.

  7.  

    Complete lack of Direction, Poor Integration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Billings, MT
    Current Employee - Anonymous Employee in Billings, MT

    I have been working at Cablevision Systems full-time for more than 5 years

    Pros

    Paycheck shows up on time, Free cable and Internet access, work is not very demanding at all.

    Cons

    Projects cancelled all over the place, then reopened, then cancelled again. No direction from management. Communication between management layers is non existent. Very little chance for promotion. Anything involving managerial approval take 5 times as long as it would under normal circumstances.

    Advice to ManagementAdvice

    You have some extremely talented internal people, but the structure of your company makes it impossible for them to help you. Do more to develop your internal talent, and trust them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Hard to find positives after several years here

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  Piscataway, NJ
    Current Employee - Direct Sales Representative in Piscataway, NJ

    I have been working at Cablevision Systems full-time for more than a year

    Pros

    Free cable, phone and Internet. Good benefits program, facilities are maintained well.

    Cons

    Management is not trustworthy, makes promises then doesn't deliver. When you bring it up, you get scolded to the side. They are constantly decreasing compensation and changing it to benefit their bottom line, while trying to show us how it's better for us. It just never is. The management team is sensitive to any resistance by the employees, and the product is subpar. We don't have channels that are core to a cable provider and rely way too heavily on unmotivated contractors to execute work orders.

    Advice to ManagementAdvice

    Get employees to do the work, not contractors and stick to a pay plan. When you keep reducing the pay plan every few months, it just kills the morale. Stop telling us to go out and work on our days off while you guys are home and not taking our calls,

  9.  

    Very difficult to make sales with an average closing ratio of 7-10%

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative  in  Oakland, NJ
    Current Employee - Sales Representative in Oakland, NJ

    I have been working at Cablevision Systems

    Pros

    Excellent benefits that start a day one when your hired.

    Cons

    Work day is from 12:00PM-9:00PM. Customers that you're trying to win back from FIOS, Direct-TV and DISH, really hate Cablevision and won't come back even if you gave the service for free. A lot of micro-management by your supervisor. You need a minimum of 7 triple win back sales per month or you're fired. Very few Reps are successful and are with the company for years.

    Advice to ManagementAdvice

    Listen to what Reps are saying and act. Don't think you know everything, saying we have done this for years and we've been successful. Well...you could be more successful by listening to imput from various Reps.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cable Technician  in  West Nyack, NY
    Current Employee - Cable Technician in West Nyack, NY

    I have been working at Cablevision Systems

    Pros

    free cable, benefits, 401k, , medical, dental

    Cons

    salary not as good as union competitors

    Advice to ManagementAdvice

    profit sharing, better pay scale and promotion scale

    Disapproves of CEO
  11. 1 person found this helpful  

    It was a great company to work for but things have dramitically changed for the worse since the COO and other key leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  Bethpage, NY
    Current Employee - Director in Bethpage, NY

    I have been working at Cablevision Systems

    Pros

    Good benefits
    Great location
    Interesting business issues

    Cons

    Terrible Senior Management team
    Management is by "crisis", no recognition
    Must be on-call and ready to work 24x7x365
    Lack of staffing, means Directors often with no supervisors or managers
    HR Department is a puppet for Senior Management

    Advice to ManagementAdvice

    Create an independant HR department to annually interview Management employees to identify terrible senior managers
    Very limited advancement opportunities
    Centralize all IT groups, IT in the Business groups does not work

    Disapproves of CEO

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