Cablevision Systems

  www.cablevision.com
  www.cablevision.com

Cablevision Systems Reviews

Updated December 1, 2014
Updated December 1, 2014
331 Reviews
3.1
331 Reviews
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
194 Ratings

Review Highlights

Pros
  • Free cable, internet and phone, including all premium channels is great (in 30 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 66 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • Depending on your department, there is not much room for growth (in 8 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    "An eye-opening experience"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III
    Current Employee - Customer Service Representative III

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Medical benefits are decent, free internet, cable, and phone. Fair pay. Will work with you if you have a personal situation...up to a point. Will compensate for exceptional work. No assigned seats so you can sit wherever and with whomever you like, good co-workers aside from management and certain supervisors.

    Cons

    Values are questionable. Clear instances of favoritism/nepotism. Love to micromanage! Sometimes it feels like even your farts are managed. Not much room for growth. Dubious sales tactics. Measures for performance evaluation are not set up in employee's favor. Hours for new employees are TOUGH. 30 minute lunch break will make you feel like a child. *NO pay differential for multilingual reps.

    WARNING: This job is NOT for everyone. You will be essentially chained to your seat listening to 80% complaints all day so you need to be able to handle stress. It doesn't help that the environment is not supportive and will make you question business ethics.

    Advice to ManagementAdvice

    Less rigidity when dealing with employees with certain life situations. Less micromanaging please! Less greedy. Stop losing paperwork and harassing employees who have medical situations for MORE paperwork!!

  2. 2 people found this helpful  

    Ready, Fire, Aim!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    Great benefit package provided from day 1. Free cable, phone and Internet services are a big plus.

    Cons

    They talk a good game about treating people well and with respect. What is said and what is done are completely different things. The environment in HR is so political that it is impossible to know where you stand from day to day. The culture is eat or be eaten. If you are not a former co-worker or relative of those in charge, you don't have a chance.

    Senior management is running scared because business levels are lower and lower. The goal seems to be to control the bleeding.

    Advice to ManagementAdvice

    Stop trying to improve the culture by shuffling the employee deck over and overr and over again. The problem lies with the leadership (or lack thereof) particularly in HR.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I have been working at Cablevision Systems

    Pros

    Good pay. Good benefits. You work with many very hard working and talented employees.

    Cons

    Stressful place to work. Executive Managment pushes the employees to the max. While this results in a lot of good work it also can result in burnout and leave/ in which case you will probably get laid off even if you had a really good run before you ran into getting overwhelmed.

    Advice to ManagementAdvice

    Consider people's lives. Encourage people to take lunch and take vacation time and not just as lip service. The company should actively avoid and care about employee burnout - and try to be proactive in improving the employee experience. Yes - the pay is good, but that doesn't give license to expect employees to endure constant overload and a sustained comitenenr that has little forgiveness for an employee who might be tempararily having a difficult time / likely as a result to work at stress. Either way / those still with the company consider themselves lucky to be employed - but very powerless against a constant trend that expects more and more.

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  5. 1 person found this helpful  

    Your just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Riverhead, NY
    Current Employee - Field Service Technician in Riverhead, NY

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    steady work is the best pro. There is always the option of overtime available to you. Some of the supervising staff are great.

    Cons

    There are to many cons besides the ever changing policy as to what your review is based on. There's always knee jerk reactions from the corporate office. They do a poor job of making sure equipment such as ladders are up to date and safe. Like the title also says you are just a number replacable at anytime. I've seen many of my coworkers get away with pretty rediculous things where others get let go after a long career for a minor incident in there near flawless career. so no matter how long you have been there or how loyal you are you can always have the floor come out from under you.

    Advice to ManagementAdvice

    Appreciate the hard working technicians you have working for you and stop pretending to listen to there needs. Also if you stay without a union it doesn't mean that you can not have someone stand up for an employee in need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Wasn't the Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time

    Pros

    Beneftits are good and you will learn alot

    Cons

    Overworked and under paid. If you are coming into this company your best bet is to ask for what you really want from early. Raises are about 50-60 cent every year.

    Advice to ManagementAdvice

    Listen to your employees and try to fight for your staff. Brooklyn employees are not bad employees they just want to br treated fairly which isn't unreasonable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Insane owner with no skills is killing this company and there is nothing we can do about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethpage, NY
    Current Employee - Director in Bethpage, NY

    I have been working at Cablevision Systems full-time (more than 10 years)

    Pros

    The customers and free cable.

    Cons

    Jim Dolan is a idiot born with a silver spoon in his mouth. He has no skills or vision and makes terrible decisions( see the Knicks, also) He is such a tyrant that he must surround himself with "yes" people. People would rather make the wrong decision for the business if they believe that is what Jim wants.

    Advice to ManagementAdvice

    Ride the horse till it dies, or convince Jim to sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Decent....

    Current Employee - QA Lab Engineer in Bethpage, NY
    Current Employee - QA Lab Engineer in Bethpage, NY

    I have been working at Cablevision Systems as a contractor (more than an year)

    Pros

    I learned some new technologies

    Cons

    Corporate restructuring and lack of team cooperation

    Advice to ManagementAdvice

    Invest in staff and training, and cohesive teamwork

    Disapproves of CEO
  9.  

    n/a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Newark, NJ
    Current Employee - Customer Service Representative II in Newark, NJ

    I have been working at Cablevision Systems (more than 5 years)

    Pros

    Has good benefits. Free cable services

    Cons

    learn to stand by their representatives choices. Their customers are rude and treat you like crap.

    Advice to ManagementAdvice

    learn how to deal with their representatives in a professional manner.

  10. 1 person found this helpful  

    Complete lack of Direction, Poor Integration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Billings, MT
    Current Employee - Anonymous Employee in Billings, MT

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Paycheck shows up on time, Free cable and Internet access, work is not very demanding at all.

    Cons

    Projects cancelled all over the place, then reopened, then cancelled again. No direction from management. Communication between management layers is non existent. Very little chance for promotion. Anything involving managerial approval take 5 times as long as it would under normal circumstances.

    Advice to ManagementAdvice

    You have some extremely talented internal people, but the structure of your company makes it impossible for them to help you. Do more to develop your internal talent, and trust them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Hard to find positives after several years here

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Direct Sales Representative in Piscataway, NJ
    Current Employee - Direct Sales Representative in Piscataway, NJ

    I have been working at Cablevision Systems full-time (more than an year)

    Pros

    Free cable, phone and Internet. Good benefits program, facilities are maintained well.

    Cons

    Management is not trustworthy, makes promises then doesn't deliver. When you bring it up, you get scolded to the side. They are constantly decreasing compensation and changing it to benefit their bottom line, while trying to show us how it's better for us. It just never is. The management team is sensitive to any resistance by the employees, and the product is subpar. We don't have channels that are core to a cable provider and rely way too heavily on unmotivated contractors to execute work orders.

    Advice to ManagementAdvice

    Get employees to do the work, not contractors and stick to a pay plan. When you keep reducing the pay plan every few months, it just kills the morale. Stop telling us to go out and work on our days off while you guys are home and not taking our calls,

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