Cablevision Systems Reviews

Updated August 14, 2014
Updated August 14, 2014
296 Reviews

3.2
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
172 Ratings

Review Highlights

Pros
  • Free TV, Internet and phone services (in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 55 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative (in 13 reviews)

More Highlights

86 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Ok

    • Career Opportunities
    Former Employee - Customer Service Representative  in  Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ

    I worked at Cablevision Systems full-time for more than a year

    Pros

    A lot of overtime allowed. They offer voluntary time off throughout the day in case you need to leave for any reason. free cable/internet discount

    Cons

    base salary could be better.

  2.  

    Constant restructuring takes it toll on loyalty and morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY

    I worked at Cablevision Systems full-time for more than 3 years

    Pros

    Cablevision is highly motivated to advance their product offerings in a highly competitive marketplace. To maintain or increase market share, Cablevision needs to dispense with old-school thinking regarding what they *think* customers want and look at the data they have available to them. Some groups within Cablevision are doing this more effectively than others. Good benefits, decent vacation, some nice perks.

    Cons

    Dysfunctional management and constant restructuring leaves many people in fear for their jobs, resulting in lower productivity and a real morale problem. Those in the ivory towers don't see it (or don't want to acknowledge it). Too many talented people have been let go in the course of trying out half-baked org structures led by people whose only 'talent' seems to be their ability to intimidate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Poor Management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Service Technician  in  Matamoras, PA
    Former Employee - Senior Service Technician in Matamoras, PA

    I worked at Cablevision Systems full-time for more than 10 years

    Pros

    Work close to home and meet different people

    Cons

    Very political in the service department

    Advice to ManagementAdvice

    Keep valuable employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time for more than 5 years

    Pros

    Great place to work most of the time.

    Cons

    Corporate politics drive a lot of decisions.

  6.  

    Used to be a great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems

    Pros

    The benefits are great, staff is helpful and really want to do a superior job

    Cons

    Morale has deteriorated, people are fearful of getting let go and everyone is out for themselves

    Advice to ManagementAdvice

    get back to basics

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Cablevision should give more opportunities to their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations Analyst  in  Piscataway, NJ
    Current Employee - Sales Operations Analyst in Piscataway, NJ

    I have been working at Cablevision Systems full-time for more than 5 years

    Pros

    The give benefits the first day you start and pricing is very reasonable

    Cons

    They only give minimal raise and do not have much room for growth. Management gives unreasonable expectations which then they make you will like you can not do youre job correctly. If you do not go above and beyond every single day a employee will seem like they are not trying hard enough. I feel that cablevision managerment runs around in circles trying to do the same thing and never improving. Departaments also do not work together it's always a power struggle to get what needs to get done.

    Advice to ManagementAdvice

    Offer more job opportunties for individuals that are willing to grow and learn.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Work In Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time

    Pros

    Benefits, atmosphere, vacation/sick time, incentives, Enthusiam from staff to succeed.

    Cons

    personal growth, lack of thorough training when there's a rapid changes to a procedure

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    A la carte experience with lots of flexibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time for more than 3 years

    Pros

    Excellent benefits include comprehensive healthcare, cable TV reimbursement, retirement plan, continuing ed, recreational perks, overtime, and a host of other outings and activities.

    Cons

    Lousy working hours, high pressure news environment, highly politicized hierarchy, relatively lower salary compared to the competition, no days off during holidays, and not so generous time off.

    Advice to ManagementAdvice

    The hours are already pretty long, so give your employees more time to enjoy with their families.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good opportunities but,,,,,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Many  in  Long Island City, NY
    Former Employee - Many in Long Island City, NY

    I worked at Cablevision Systems full-time for more than 10 years

    Pros

    Many departments, positions and opportunities. Good benifits. Observing many managements, good and bad, taught me great skills.

    Cons

    As in anywhere, can be some clicks. Sometimes truth is not forthwith and trust in upper management can be questioned. A committed and dedicated employee can sometimes be overlooked due to poor upper management. This is one of the best skills learned to make myself a better leader in noticing, more productive and committed employees due to good work ethics

    Advice to ManagementAdvice

    Many may be promoted because of work relations not for skill and commitment. Many times a committed employee is overseen and not given an equal opportunity as may have been given to others. Open door policy is not always advised. Take notice to commitment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    loved the co-workers hated the managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bronx, NY
    Former Employee - Customer Service Representative in Bronx, NY

    I worked at Cablevision Systems full-time for more than a year

    Pros

    It didn't require much work, you just sat on the phone answering stuff that's pretty easy if you have ever used a cable box. The people there working with you on the phones are awesome, and its in a mall so if you work on payday that means you can go shopping. Also has great benefits, some-what free cable(all most free in most cases your bill will be like 30 bucks)

    Cons

    The managers there suck (not all of them of course, but most) they play favorites and honestly treat you like your in high school or something. One of them will literally stalk you and wait until they find you doing something wrong to pounce on you(not going to say any names but if you work there you know who I'm talking about) now i know that you shouldn't be doing anything wrong at work but its really pressuring when someone is constantly watching you. And its really hard to get home from after midnight which is more then likely the time you shift will be ending if your just starting in this call center.

    Advice to ManagementAdvice

    Honestly i just really would like if someone from upper management would take phone calls on a fight night just to see what we go through its really stressful sitting there for 10 hours a day talking non-stop also you tell the employees to treat the customers with respect but some of your managers dont know the meaning of the word and treat them like peasants you should really check there ( for lack of better words) beside manner.

    Recommends
    Negative Outlook
    Disapproves of CEO

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