Cablevision Systems

  www.cablevision.com
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Cablevision Systems Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.2 273 reviews

51% Approve of the CEO

Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan

James L. Dolan

(161 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • Free TV, Internet and phone services(in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free(in 54 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional(in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative(in 13 reviews)

79 Employee Reviews Back to all reviews
Relevance Date Rating
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    Good company to work for on LI - placing emphasis on becoming cutting edge

    Anonymous Employee (Current Employee)

    Prosfree cable, location, competitive benefit plan, placing emphasis on becoming cutting edge

    ConsStill mired in old ways, but working to fix. Many of the ineffective leaders have been phased out

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    Good Company, Values employees

    Anonymous Employee (Former Employee)

    ProsGood benefits. Free services aside from equipment; if your area doesn't have cable vision you get somewhat of an allowance for your cable/internet/phone. Work hours aren't bad. Pay is good and there are yearly reviews.

    ConsNever received any real training, kind of just got thrown into the job after a few days of shadowing other employees. Some high volume stores appeared to be understaffed.

    Yes, I would recommend this company to a friend

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    Business Sales Pays Well, but No Opportunity

    Business Sales- Direct (Current Employee) Edison, NJ

    ProsIf you achieve or exceed quota as a Business Account Executive, you will earn 6 figures. Benefits are some of the best out there.

    ConsCompany going through a major internal shift. It seems like there is no budget for growth. Management culture is highly political and can be extremely negative and condescending. HR is not there for the employee, but rather to shelter abusive managers. There is no room for growth as a sales rep. Product penetration is unbelievably high for door to door reps and for those in Strategic, Enterprise Optimum Business or other Alternate Channels there is weak leadership and no support from upper management.

    Advice to Senior ManagementAct like you care about commercial sales. Don't pretend to be a telecom company (SIP, PRI etc.) and yet spend no money on support and improving those processes. Support and marketing for these higher end products is a joke. Also, put more oversight on your abusive, condescending managers. My manager is out of control, employees fear him and no one feels that the company or HR would do anything.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    A great company

    Marketing Manager (Current Employee) Bethpage, NY

    ProsI enjoy the values that the company generally places on its employees. It has great benefits and competitive pay. Many different types of positions are available

    ConsWorkload is extreme, career paths are unclear and the management is not strong. (not EVP level and above)

    Advice to Senior ManagementDirectors/VP/SVP's need to be leaders, not traffic coordinators.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I learned a lot of information on sales and telecommunications at Cablevision Systems.

    Outbound Sales Representative (Former Employee) Bethpage, NY

    ProsFast paced environment with a lot of support to help you achieve your sale goals.

    ConsThe commission structure did not compensate well for the sales achieved by employers.

    Advice to Senior ManagementCommission structures should be a little more flexible in late night hours since sales calls cant be made after 9pm.

    Yes, I would recommend this company to a friend

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    Awesome mix of people.

    Customer Service Representative Perm (Former Employee) Melville, NY

    ProsPaid Insurance, Holiday bonus, and free cable for the price of equipment. Great variety of people to work with. Outdoor summer bbq in the parking lot and always a fun winter party. Many people were able to move up to non phone positions and start careers.

    ConsRepetitive call after call, micromanagement, (typical call center). I did find it odd that they were so worried about being unionized that we had group meetings about it one time, and another time after a major change with the company we were told not to comment online and even anonymous comments by employees would be found out. (never actually heard of anything happening beyond the threat.) Other then that nothing too bad.

    Advice to Senior ManagementMake sure employees are compensated fairly, as Long Island is a very expensive place to live, keep up with the good employee benefits, and don't let online complaints, whether by employees or clients serve as detractor. Use social media as a tool to turn customers around and also add more jobs.

    Yes, I would recommend this company to a friend

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    Great company, just don't stick around too long

    Technical Support Representative Tier II (Current Employee) Jericho, NY

    ProsGreat work place, fortune 500 company great thing to have your resume. Great place to learn and a lot of free cable cheap gym game room

    Consa lot of politics and very bias, not everyone receives a fair chance to progress in this company. Management is selfish and process in this place are not very worker friendly

    Advice to Senior ManagementPay more attention to your employees and do not believe the smoke screen management feeds you.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Satisfying...

    Call Center Manager (Former Employee) New York, NY

    ProsExcellent benefits-medical/dental,other. Work/life balance non-existent

    ConsTelecom universe is shrinking-change in next 10 years will make it nearly obsolete.

    Advice to Senior ManagementCut all these project management nonsense that rarely intiates any change...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Best job I've ever had

    Commercial Account Executive (Current Employee) Jericho, NY

    ProsGreat compensation. One of the best in this industry.

    ConsComp plan changes each year. Has some poor managers in the sales dept.

    Advice to Senior ManagementMust do better promoting top talent from within. Not much room to grow now.

    Yes, I would recommend this company to a friend

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    Great Benefits

    Anonymous Employee (Former Employee) Bethpage, NY

    ProsGreat benefits: health and dental, mostly free cable/phone and internet, matching 401K. The company does a lot of training for their employees.

    ConsIt is a very fast paced work environment, with many changes in management over the past few years

    Yes, I would recommend this company to a friend

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