Cablevision Systems Reviews

Updated August 17, 2014
Updated August 17, 2014
296 Reviews

3.2
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
172 Ratings

Review Highlights

Pros
  • Free TV, Internet and phone services (in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 55 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative (in 13 reviews)

More Highlights

87 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Solid place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Cablevision Systems full-time for more than a year

    Pros

    Outstanding benefits from day 1. Good work schedule and great direct supervisors. Caring co workers that make you feel like family. Pay is fair.

    Cons

    The fact that upper management makes so many changes to policies, makes me feel like they don't really know what their doing.

    Advice to ManagementAdvice

    Make a plan and stick to it. Give it a chance to work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Cablevision retention department experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  Piscataway, NJ
    Former Employee - Retention Specialist in Piscataway, NJ

    I worked at Cablevision Systems full-time for more than 3 years

    Pros

    Great work/life balance. Medical paycheck deductions are very low. Can surf the net or read a book while waiting for a call. Product benefit of only paying $20-40 months for Cablevision service. Friendly, approachable supervisors.

    Cons

    Really hard to get a vacation day approved. Chained to your desk all day and have to use part of two daily 15 min breaks to go to the bathroom. Have to work a Sat or Sun. Senior management adjusts promos to make saving and upselling the customers harder. Lack of advancement opportunities in the department.

    Advice to ManagementAdvice

    Senior management should take some phone calls to get an idea of what promotions and saves would work. Make it easier to get approved for vacation days to help reduce employee stress. Allow casual dress on the weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Direct Sales Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Supervisor  in  Newark, NJ
    Former Employee - Direct Sales Supervisor in Newark, NJ

    I worked at Cablevision Systems full-time for more than 5 years

    Pros

    Great pay, compared to most Telecommunications companies, great leadership, one of the best companies ever worked for. .

    Cons

    NOTHINGS, that's worth mentioning. I wish Cablevision were located in the state i currently live in.
    To some people The "C" in Cablevision stands for change, and they may not be able to handle the changes evolving within the company, but with this industry constantly advancing you have to learn to adapt and overcome quickly.

    Advice to ManagementAdvice

    None, stay strong Mr Dolan, I think your doing a fantastic job, given all the circumstances...

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Sound and solid company with a great track record of success and driving positive revenue growth and results.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    I have been working at Cablevision Systems full-time for more than 3 years

    Pros

    good leadership, stability in the business and the business plans

    Cons

    limited growth opportunities and needs to increase technology advancement and adoption

    Advice to ManagementAdvice

    push harder toward preparation for future growth and technology/product enhancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good company to work for but requires some patience with the constant changes the company implements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advance Field Service Tech  in  Oakland, NJ
    Current Employee - Advance Field Service Tech in Oakland, NJ

    I have been working at Cablevision Systems full-time for more than 5 years

    Pros

    Free cable, good benefits, freedom, room to grow, fair supervisors/management

    Cons

    Too many changes, unreasonable work load at times, working in all weather conditions, irate customers.

    Advice to ManagementAdvice

    Protocol for on-call techs should go back to how it used to be, emergencies and business calls only.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Worth the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Randolph, NJ
    Former Employee - Manager in Randolph, NJ

    I worked at Cablevision Systems full-time for more than 8 years

    Pros

    Great benefits and competitive pay! Better when you live in the service area...
    Good product and very Strong local branding with News12 Exclusive content!

    Cons

    Must be a work horse to advance and succeed.

    Advice to ManagementAdvice

    Figure out the future...Content delivery or commoditized broadband

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Newark, NJ
    Former Employee - Sales Supervisor in Newark, NJ

    I worked at Cablevision Systems full-time for more than 10 years

    Pros

    Very rewarding for personal and team results.

    Cons

    Slow to adopting to business and marketing trends.

    Advice to ManagementAdvice

    Focus more on what the Direct Sales Division is sharing with upper Management on what the situation is with their prospects and competition.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company to work for on LI - placing emphasis on becoming cutting edge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems

    Pros

    free cable, location, competitive benefit plan, placing emphasis on becoming cutting edge

    Cons

    Still mired in old ways, but working to fix. Many of the ineffective leaders have been phased out

    No opinion of CEO
  10.  

    Good Company, Values employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems

    Pros

    Good benefits. Free services aside from equipment; if your area doesn't have cable vision you get somewhat of an allowance for your cable/internet/phone. Work hours aren't bad. Pay is good and there are yearly reviews.

    Cons

    Never received any real training, kind of just got thrown into the job after a few days of shadowing other employees. Some high volume stores appeared to be understaffed.

    Recommends
    No opinion of CEO
  11.  

    Business Sales Pays Well, but No Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales- Direct  in  Edison, NJ
    Current Employee - Business Sales- Direct in Edison, NJ

    I have been working at Cablevision Systems full-time for more than 3 years

    Pros

    If you achieve or exceed quota as a Business Account Executive, you will earn 6 figures. Benefits are some of the best out there.

    Cons

    Company going through a major internal shift. It seems like there is no budget for growth. Management culture is highly political and can be extremely negative and condescending. HR is not there for the employee, but rather to shelter abusive managers. There is no room for growth as a sales rep. Product penetration is unbelievably high for door to door reps and for those in Strategic, Enterprise Optimum Business or other Alternate Channels there is weak leadership and no support from upper management.

    Advice to ManagementAdvice

    Act like you care about commercial sales. Don't pretend to be a telecom company (SIP, PRI etc.) and yet spend no money on support and improving those processes. Support and marketing for these higher end products is a joke. Also, put more oversight on your abusive, condescending managers. My manager is out of control, employees fear him and no one feels that the company or HR would do anything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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