Cablevision Systems
3.1 of 5 239 reviews
www.cablevision.com Bethpage, NY 5000+ Employees

Cablevision Systems Reviews

Updated Apr 3, 2014
All Employees Current Employees Only

3.1 239 reviews

                             

51% Approve of the CEO

Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan

James L. Dolan

(141 ratings)

58% of employees recommend this company to a friend
27 Employee Reviews Back to all reviews
in
  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

 

The worst management fail to trust and don't respect employees.

Anonymous Employee (Former Employee)

I worked at Cablevision Systems full-time for more than 10 years

ProsGood benefits. Free cable .

ConsWorst management. Favoritism in the workplace

Advice to Senior ManagementFavoritism in the workplace have no chance to build a culture of trust.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Customer service rep

Customer Service Representative (Former Employee)
Jericho, NY

I worked at Cablevision Systems full-time for more than a year

ProsHealth benefits open 24 hours

ConsMgrs aren't honest about changes

Advice to Senior ManagementPay employees more

No, I would not recommend this company to a friend

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You are Just a Body - Very Disappointed

Retention Specialist (Former Employee)
Bronx, NY

I worked at Cablevision Systems full-time for more than 3 years

ProsGreat Benefits, If you earn less than 50K your health insurance is Free! 401k w/ Company Match (50%) Fully Vested after 3 years. FREE CABLE if your in their service area.

ConsReps are treated as a number not a person. If you get a complaint from a customer you are treated as a criminal. You are expected to make numbers yet all your tools are stripped from you leaving you defenseless. If you give a customer advice, you are reprimanded for manipulating the system. Supervisors and managers don't help you unless you report directly to them. Loyalty means nothing to anyone in the company.

Advice to Senior ManagementListen to your reps! we are the front line! You wouldn't last a day if you were in our shoes. Your reps are only as productive as the tools that you have provided them. Stop treating us like criminals if a complaint comes from a customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Help the customers at the employees expense.

Technical Support Representative Tier II (Current Employee)
Jericho, NY

I have been working at Cablevision Systems full-time for more than a year

ProsGood pay, nice break-room, good people working aside you on the phones.

ConsStressful, incompetent management and they treat representatives like children.

Advice to Senior ManagementCommunicate with each other

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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IT Management has no clue from CIO down.

Princaple Architect (Current Employee)
Bethpage, NY

I have been working at Cablevision Systems full-time for more than 5 years

ProsOn LI
Large Environment.
Some cool technology.

ConsIT Management has no clue from CIO down.
IT has no direction
Company has no direction

Advice to Senior ManagementClean house, and start over.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good Company to work for if you off the the phones

TSG Representative Leve II (Current Employee)
Jericho, NY

I have been working at Cablevision Systems full-time for less than a year

ProsGood people, good pay if you are not doing phone work. Great benefits and of course free cable. On Holidays, you get paid triple and on your second day, get paid double time as oppose to regular overtime. It is a place you can make money if you are willing to work for it.

Conswhen you are working in call center, whether it be TSG or customer service, it is very stressful. You are just a number, as a matter of fact my supervior told us in a team meeting just that, our opinions didn't matter much. Its a numbers game...If you do not like being on the phone for an extended period of time, this job is not for you. Also, getting a different position or a change of schedule is difficult as there are is a 1st preference to older employees with seniority

Advice to Senior ManagementManagement need to listen to employees and supervisors and leads need to "man up" and take supe calls when they arise, stop appeasing customers all the time.

No, I would not recommend this company to a friend

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Upper Management - Greedy, Crooked and Deceiptful I give Dolan a 1 percent approval rating

Retention Specialist (Former Employee)
Piscataway, NJ

I worked at Cablevision Systems full-time for more than 8 years

ProsBenefits - Healthcare/401k and pension plan and that's about it.

ConsToo much to list. It's a call center environment, turn over rate is extremely high, the call center environment is extremely micro-managed. If you're a good employee and you're nearing 10 years tenure, they'll look for every way they can to get rid of you. I worked there 9+ years , and it happened to me and MANY MANY other employee's before me. They even denied us our unemployment, we had to fight for that too. I fought and won !!!!!! They wouldn't let us have a union - another reason I probably got fired. I was a very good loyal employee, they abused me.

Advice to Senior ManagementAdvice to Mr Dolan and upper management - you all need to get off your high horse - quit being so damned greedy.....give the employee's a good raise and give them "job security" . You took people that were good reliable workers and destroyed their lives. And quit flying your damned helicopter to work !

No, I would not recommend this company to a friend

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Disgusting company to work

Inbound Sales Representative (Current Employee)
Piscataway, NJ

I have been working at Cablevision Systems full-time for more than 3 years

ProsI worked in Inbound Sales in Piscataway NJ. Most of the people who worked there seem cool for the most part. The company would also come up with different incentives on a monthly basis to reward their top performers.

ConsThis company will force you to lie, cheat, and steal in order for you to get a decent pay. When you do not lie, cheat, and steal, your perfomance suffers. And when you performance suffers, Cablevision wastes no time showing you the door

Advice to Senior ManagementManagement, for once, put yourself in the shoes of your employees. Sit down and anaylze how they really feel. Instead of hammering down your policies, work with your employees to come up with new policies that benefit everyone. Try to be a teammate for once.

No, I would not recommend this company to a friend

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Terrible, misled at interview then position was eliminated

Human Resources (Current Employee)
Bethpage, NY

I have been working at Cablevision Systems full-time for less than a year

ProsThey are trying to fix things and invest in the staff, but it will be a long journey.

ConsOutdated practices, no promotion, no performance management, no strategic direction or plan.

Advice to Senior ManagementYou're on the right track

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Stay Far Far Away!

Inside Sales Representative (Former Employee)
Piscataway, NJ

I worked at Cablevision Systems full-time for less than a year

ProsDecent Health Insurance, but nothing outstanding.

Cons-They take the "Call Center" concept to the extreme. You are virtually chained to your desk. One bathroom break in the morning, one in the afternoon.
-Outdated Sales Windows system with literally 100's of check boxes that apply to different regions and programs that are almost impossible to keep track of. If you check the wrong boxes you can easily spend 45minutes trying to fix it while the customer gets frustrated.
-Most calls come from Brooklyn and The Bronx; customers with poor credit call over and over again hoping to find someone who will sign them up (even though it can't physically be done). Many customers are immigrants who you just can't understand.
-If you do give a customer the wrong program you get a nasty email in big red print overnight and you have to call the customer and tell them they can't have the program; incredibly unprofessional.
-Pay is $12.00 and hour and the so called "commission" is really a discretionary bonus.
-They have about 150 Call Center Agents in Piscataway and replace about 10 a month -very few people want to stay and take the abuse.
-Worst of all they try to "trick" potential subscribers into buying what they don't want. They do this by summarizing their order REALLY fast and saying under their breath, "you wanted 6 DVR's and The -Gold Package" regardless of what the customer asks for. I'm surprised the FCC hasn't investigated this scam.
-Like I said Said Far Far Away.

Advice to Senior ManagementTake ethics classes.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Cablevision Systems – Why Work for Us?

Cablevision Systems Corporation is a leading telecommunications and media company with a portfolio of operations that includes a full suite of advanced digital television, voice and high-speed Internet services and… Full Overview

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Glassdoor is your free inside look at Cablevision Systems reviews and ratings — including employee satisfaction and approval rating for Cablevision Systems CEO James L. Dolan. All 27 reviews posted anonymously by Cablevision Systems employees.