Cablevision Systems

www.cablevision.com

Cablevision Systems Reviews

Updated January 30, 2015
Updated January 30, 2015
354 Reviews
3.2
354 Reviews
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
204 Ratings

Review Highlights

Pros
  • Free cable, internet and phone, including all premium channels is great (in 30 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 66 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • Depending on your department, there is not much room for growth (in 8 reviews)

More Highlights

67 Employee Reviews Back to all reviews

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  1.  

    Network Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Hicksville, NY
    Current Employee - Network Engineer in Hicksville, NY

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Great co-workers and good work life balance

    Cons

    The company is going under

    Advice to ManagementAdvice

    Let's create some new products that people actually want.

    Doesn't Recommend
    Positive Outlook
  2.  

    I hate this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II
    Current Employee - Customer Service Representative II

    I have been working at Cablevision Systems

    Pros

    Great pay and benefits. Free TV, phone, and internet. Nice coworkers. Overtime is basically always offered.

    Cons

    Terrible hours. When you start off you don't get out until 12 am or 1:30 am which makes it hard to have a life outside of work. When I started we used to have down time between calls which helped with the stress. Now the company put so many reps on email and chat but didn't replace the phone positions so it's super busy all the time! Annoying customers yelling at you because they don't know what their cable box is let alone how to turn it on. You're trapped in that cubicle 7.5 hours listening to complaint after compliant. Very stressful.

    Advice to ManagementAdvice

    Get more people on the phones. I can't tell you how many times I've seen reps on email and chat just surfing the internet because they haven't had a customer in at least 10 mins. Maybe rotate hours so when we get home from work our families would still be awake. Also supervisors don't do much either. I've seen them shopping online for most of their shifts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Brainless work made super complicated by horrible management --

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Woodbury, NY
    Current Employee - Senior Project Manager in Woodbury, NY

    I have been working at Cablevision Systems

    Pros

    I met some nice folks there --

    Cons

    Inexperienced managers -- some who have been there for years -- completely untrained and dedicated to protecting their jobs over making decisions that would benefit the company. Simple day-to-day tasks are made impossible due to horrible people empowered who make themselves important by constantly creating mountains out of small hills. If you're not one of the "in" people -- and since they do not have set processes and an established success criteria -- managers start bad mouthing you behind closed doors and they don't have the decency to at least let you know that they are having an issue with your approach to your work -- even though there is no set process. One-on-one sessions are ignored and cancelled constantly...so -- no training...no constructive criticism --

    The politics of the place is horrible and makes being productive almost impossible --

    My advice -- don't do it -- if you're unemployed -- keep looking...

    Advice to ManagementAdvice

    wouldn't waste my time -- they need to clean house if they're going to try to survive the eventual demise of the Cable industry as we know it. Look at the Knicks...look at MSG -- need I say any more?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    At first seems a great place but management always stressed and the compensation is too low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer
    Current Employee - Developer

    I have been working at Cablevision Systems

    Pros

    -Great coworkers.
    -if you find the right people, you can learn a lot
    -Benefits are great

    Cons

    -Management always stressed
    -Compensation very low
    -

    Advice to ManagementAdvice

    Things are not due yesterday. If you want something done right, plan it out rather than needing it immediately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good in the begining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Filed Service Technician in Long Island City, NY
    Former Employee - Filed Service Technician in Long Island City, NY

    I worked at Cablevision Systems full-time (more than 8 years)

    Pros

    Good benefits, although they dwindle yearly

    Cons

    If you say something bad about the company they will blacklist you and build a case against you, even if it takes years, then fire you. They will also make it impossible to get work in the same field.

    Advice to ManagementAdvice

    Pick a process and stick with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Backstabbing at its fines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time (more than 3 years)

    Pros

    Non-metro environment, meaning everyone leaves by 5:30. Free cable. Discounted cafeteria

    Cons

    So much backstabbing to save jobs. Watched myself and others get thrown under the proverbial bus. Was happy to be gone and so much better off as a result.

    Advice to ManagementAdvice

    Not the same once the big guys left. Except for Dolan, who, unfortunate won't be leaving any time soon. Nice ego purchases of Newsday and that MSO in Montana. Dumb.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY

    I worked at Cablevision Systems as a contractor (more than 3 years)

    Pros

    If you know someone and you can get it, that would be the pro.

    Cons

    If you are accepted with the 'in' crowd, you are ok because you will be totally protected by management. The favoritism that goes on makes managers not treat others so fairly. People that deserve advancement are passed over for those 'favorites'.

    Advice to ManagementAdvice

    Treat others as you would want to be treated yourself. Some day, you might not be a 'favorite' anymore. Things change, times change - but good employees should be appreciated not discarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    "An eye-opening experience"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III
    Current Employee - Customer Service Representative III

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Medical benefits are decent, free internet, cable, and phone. Fair pay. Will work with you if you have a personal situation...up to a point. Will compensate for exceptional work. No assigned seats so you can sit wherever and with whomever you like, good co-workers aside from management and certain supervisors.

    Cons

    Values are questionable. Clear instances of favoritism/nepotism. Love to micromanage! Sometimes it feels like even your farts are managed. Not much room for growth. Dubious sales tactics. Measures for performance evaluation are not set up in employee's favor. Hours for new employees are TOUGH. 30 minute lunch break will make you feel like a child. *NO pay differential for multilingual reps.

    WARNING: This job is NOT for everyone. You will be essentially chained to your seat listening to 80% complaints all day so you need to be able to handle stress. It doesn't help that the environment is not supportive and will make you question business ethics.

    Advice to ManagementAdvice

    Less rigidity when dealing with employees with certain life situations. Less micromanaging please! Less greedy. Stop losing paperwork and harassing employees who have medical situations for MORE paperwork!!

  10. 2 people found this helpful  

    Ready, Fire, Aim!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    Great benefit package provided from day 1. Free cable, phone and Internet services are a big plus.

    Cons

    They talk a good game about treating people well and with respect. What is said and what is done are completely different things. The environment in HR is so political that it is impossible to know where you stand from day to day. The culture is eat or be eaten. If you are not a former co-worker or relative of those in charge, you don't have a chance.

    Senior management is running scared because business levels are lower and lower. The goal seems to be to control the bleeding.

    Advice to ManagementAdvice

    Stop trying to improve the culture by shuffling the employee deck over and overr and over again. The problem lies with the leadership (or lack thereof) particularly in HR.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    If you love micro management this company is for you!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Bronx, NY
    Former Employee - Retention Specialist in Bronx, NY

    I worked at Cablevision Systems full-time (more than 3 years)

    Pros

    Great co workers (you all are usually on the same page), good pay and good benefits no srguing that.

    Cons

    Supervosors either love you or want to fire you if you don't get along with them or management, regardless of how good you are. Micro management at its best!! Late one minute and it goes into their Harry Pottor book of secrets. Late again even if it's weeks later and you're summoned to a sit down. You're given time for the year, barely any at that. 40 sick hours and 30 personal. If you run out and you take any more you risk being fired. Go on FMLA you risk being fired. You're going to be a little late one day and maybe another in a week or so and you use your time (as they tell you to) don't be surprised if you're fired. Do something, say something or end up on the wrong end of the favoritism structure? Fired. The company runs like a robot. Everything recorded down to the second and there's no sense of a personalized work environment. I guess it's s curse and a blessing at the same time. Also if you like rule changes every week this Job is for you!!! Apply now! The money is in sales but the nonsense doesn't go away there either. Also be prepared for issues the company knows they have with their product, that they know they never fix, and just make tickets and tell their customers to reset their boxes and modems to feel better. A day in the life of cable right here in a nut shell.

    Advice to ManagementAdvice

    This list would be way too long.

    Recommends
    Neutral Outlook
    No opinion of CEO

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