Cablevision Systems

www.cablevision.com
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104 Employee Reviews Back to all Reviews

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  1.  

    Worked for Cablevision for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ

    I worked at Cablevision Systems full-time (more than a year)

    Pros

    Good Pay, Good co-workers, great benefits from day 1, They treat well employees on holidays

    Cons

    For about the first year or so you will be working 3-1130 shift, Out dated systems, the service constantly fails, you get really irate customers

    Advice to ManagementAdvice

    3-1130 sucks for anyone with children

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Not bad and not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSG Level II Representative in Jericho, NY
    Former Employee - TSG Level II Representative in Jericho, NY

    I worked at Cablevision Systems full-time (more than a year)

    Pros

    The benefit package is amazing. Free cable, free health coverage, cheap options for dental, vision, and legal representation.

    Cons

    The company does not care about you life AT ALL. They say they care about you when you walk through the door but when things happen in your life, they are ready to fire you. Management is too crazy and there is no opportunity for advancement.

    Advice to ManagementAdvice

    You need people to be treated well to have a successful department. Stop all the BS and actually care for the people who make the department really good.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Commercial Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Account Executive
    Former Employee - Commercial Account Executive

    I worked at Cablevision Systems full-time (more than 3 years)

    Pros

    Great Benefits and Compensation Package to begin, great people to work with, and a decent sense of fulfillment with the job. Easy job if you put hard and smart work into it.

    Cons

    Market is well penetrated, management isn't as available for you as they say they are, comp plan ever changing, quota up/commission down, many lay-offs. Security for even top sales people doesn't seem to be there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Customer Support Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Newark, NJ
    Former Employee - Customer Service Representative III in Newark, NJ

    I worked at Cablevision Systems full-time (more than 3 years)

    Pros

    The benefits package (Healthcare) is by far one of the best I have seen from any company. Free cable, internet, and phone.

    Cons

    Supervisors no less than their own customer service representatives when it comes to dealing with a customer issues or concerns. It is a stressful job at times especially when the company decides to make changes on a week to week basis. Unrealistic call handling metrics.

    Advice to ManagementAdvice

    Listen to your experienced customer support representatives and no ," This is what you signed up for," is not an appropriate answer to a stressful work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great for benefits and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative Tier III in Shelton, CT
    Current Employee - Technical Support Representative Tier III in Shelton, CT

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    As a tech support rep III and after almost 6 years, I resigned, to look for other opportunities. Has good pay, great benefits and free TV, Phone and Internet if within footprint.

    Cons

    You have to learn to pick and choose which leads and supervisors can help you. Support can sometimes be limited. As a rep III at time I knew more then the leads or sups but because of level of access to tools I had to reach out to useless leads or sups and questioned med every step of the way. Just help me help the customer!!! Is our job!!

    Advice to ManagementAdvice

    Work environment can be better. Promote the right people to lead or supervisors, at times it just seems fixed the way some people have been promoted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Decent Company, Nice Benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems

    Pros

    Free Cable, Flex Hours, Internal Training, Discounts at Tons of vendors!

    Cons

    Horrible Management, Company is very profit based over employees

    Advice to ManagementAdvice

    Listen more to the worker bees who are performing the work.

  8.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Good company to work for.

    Cons

    Could be stressful at times.. Need more staffing.

  9. 1 person found this helpful  

    Horrible upper management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative Tier II in Shelton, CT
    Former Employee - Technical Support Representative Tier II in Shelton, CT

    I worked at Cablevision Systems full-time (more than 5 years)

    Pros

    Great benefits. Great health, dental and vision. And free Phone, TV and Internet if you are in the service area. Also a lot of discounts in many places, with monthly discounts for almost any major cell phone providers. Good physical work environment that is clean and bright.

    Cons

    Horrible upper management. Managers micromanage to the point that they interfere with your everyday life. Inter-departmental communication is none existing. One department gets information while the other is left in the dark. Customer becomes irate when they speak to multiple departments and gets multiple answers.

    Advice to ManagementAdvice

    Get rid of all managers that have been in the same position for more than 5 years. They are too set in their ways and when something new comes down the pipes, they have no idea how to explain or teach anything new or different.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Family Values overshadowed by Corporatie views

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician OSP Department in Bronx, NY
    Current Employee - Network Technician OSP Department in Bronx, NY

    I have been working at Cablevision Systems full-time (more than 10 years)

    Pros

    Salary, Benefits, Technology Driven, tuition reimbursement, monthly events and promotions

    Cons

    No loyalty to long tenured employees after sustaining on job injuries

    Advice to ManagementAdvice

    Read Companies Values and Live Them

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Company was great to work with, then the micro managing began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Account Representative
    Former Employee - Residential Account Representative

    I worked at Cablevision Systems full-time (more than 8 years)

    Pros

    Great benefits, pension and matching 401k. Your health insurance is covered day one.

    Cons

    They now GPS track you through company owned iPads. Commission has been decreased by $40,000 and over. Yes that a subtraction from what we earned from the previous years. Very inconsistent managing style. No compensation for travel/gas expenses.

    Advice to ManagementAdvice

    Scale back the size of the sales offices, 30 people are too many for the territories assigned.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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