Capco Reviews

Updated August 19, 2015
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Capco CEO Rob Heyvaert
Rob Heyvaert
46 Ratings

Pros
  • Work life balance is awesome bc the work is beyond easy (in 8 reviews)

  • Good knowledgeable colleagues to work with from whom one can learn a lot (in 7 reviews)

Cons
  • Glorified body shop that does staff augmentation work (in 13 reviews)

  • You time off/ work life balance is the lowest priority (in 7 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Helpful (9)

    Glorified sweat shop, zero leadership, frat house mentality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in New York, NY
    Former Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capco full-time (More than a year)

    Pros

    - Free soda in the office - Free breakfast - The base pay was actually decent

    Cons

    I can confirm that all the cons provided by others are 100% true, but let me start from the top... Leadership - every now and then, leadership would speak about how they are forming the future of finance. They would literally spend serious cash (parties, videos, campaign) playing mental gymnastics and trying to convince consultants that Capco is so far ahead of the innovation curve and an absolute industry leader in the financial services sector. Since we were part of the organization and had vested our careers in its leadership, we tend to become delusional on that regard. On top of that, there is no transparency on how they rate their employees. There is an out of date process for performance review and no one actually took it seriously. Projects - the official definition of changesouring is: absorbing part of a bank, convert the department into Capco consultants, and receive contracts from the bank doing the exact same thing. The problem is, these work that the banks were performing, they were the most unwanted kind, hence zero value added and career killer. Capco would repackage their very own employees to their clients as staff aug, but since no one trusts the "Capco Consultants", the IT side of the bank would give Capco the absolute worst kind of IT jobs, such as, testing - the kind that other organizations outsources to India or Latin America. Engagement partners- when a consulting firm sells a project, there's a SOW and a clear objective of what to achieve, be it standing up a platform or transforming a business. That’s how things work in the consulting world. In Capco, the partner's objective is to provide unqualified bodies at a below market rate and let the clients figure out what to do with them. Since the banks are getting "FS consultants" at a dirt cheap rate (compare to other consulting firms) and no commitment of employments, they are more than happy to take on these contracts. It saves them a lot of cash in a long run. Think outsourcing - but locally. Hence, changesourcing!! The partners - they don't care. Contracts are signed, moving on to the next client. They do, however, spend some effort into branding and creating optics that they were directly competing with Accenture, IBM, or Big 4. Learning and Training / HR - all the cons written about learning and training is 100% true, especially the quality of the HR department. However, I do highly recommend people joining the Capco HR department. The career path is super aggressive since you are closer to partners and best of all, you don’t do anything 7 days a week, 365 days a year!! The fact that they have pre-determined/robotic response to different types of negative Glassdoor feedback tells you how genuine they are. Culture – the consensus #1 aspect that all “Capconites” are truly proud of. It’s true, at one point I was proud of what they stood for in innovations and technologies. Looking back, I can’t stress how delusional that was. Delusional is truly the right and only word to use because when you are an employee constantly staring a propaganda emails (see above on leadership), your emotion runs high on their beliefs and mentality. All the campaigns about digitalization, crowd funding, humanistic, disruptive, beyourseflatwork, etc. They really get into your head. By injecting these jargons into their employees, they create this culture of exclusiveness where everyone thinks he/she is starting a revolution like in Les Miserable – creating that “either you are in or you are out” mentality. The truth is, since every consultant is doing pointless project work (refer to projects) and spends his/her 9-5 working on “contributions” that gets them promoted, everyone is brainwashed to believe that Capco has most radically innovative minds in the world. Try criticizing or commenting on their propaganda, their culture would organically phase you out. In a way it’s brilliant by their leadership to keep the morale high! People / Hiring – If you don’t stutter and look grateful, you are hired. At one point, because they need to fulfill a staffing requirement for a client, they literally were sending out offer letters to everyone who applies. I actually did recruiting for them as my “contribution” and I was told that we HAVE to “hire at least 3/5 from the group…but don’t lower your standard…but pick 3”. I almost got into a fist fight on how none of them qualified and they ended up hiring 4.

    Advice to Management

    Stop campaigning that you are innovating. Testing a user friendly website for a bank is not an innovation. Stop enabling this toxic culture where you and your associate best friend is working on a “top secret” internal project (or somewhat the same concept), thus creating this low level arrogance due to the whole disruptive non-sense. This is how you create that exclusiveness that everyone here in Glassdoor has a problem with. Hire a top consulting firm and have them give you an honest reality check. All these internal “strategies” are obviously done with a bias and everyone knows you are not really cutting into MBB’s market share. But hey what do I know…maybe it happened already and they have been throwing us the “disruptive” bone.


  2. Helpful (10)

    Disaster

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management Consultant in New York, NY
    Former Employee - Project Management Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capco full-time

    Pros

    Good if you are willing to work for food (free fruit and water in NY office only)

    Cons

    Much of this catastrophe falls at the feet of the Americas CEO and the group of unqualified, ego-driven syncophants he brought from Accenture. Their main talent is describing him as "brilliant" when they have come close to destroying what apparently was a decent boutique financial services consultancy at one time. Challenge any of them to speak a full sentence without using the word of the month "disruptive," which they think makes them sound cool and innovative. Top HC, Finance, and business people are all unqualified and feeding mightily on the gravy train while staff are left without career opportunity, training or even decent assignments, and eventually a 'black hole" on their CV. Getting out required explaining away my connection to this totally laughable organisation.

    Advice to Management

    As most reasonable people say -- stop lying.


  3. Helpful (15)

    Stop the charade

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Former Tricked Employee in New York, NY
    Current Employee - Former Tricked Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capco (More than a year)

    Pros

    Free fruit and water in NYC office. Work is recent college grad level so work life balance is awesome. Alumni program is a sad attempt to make it seem like it's a legitimate consultancy when it isn't even a consultancy. You aren't McKinsey, it isn't your competitor, and it'll never be your competitor. If you have a pulse and a degree, you're hired!

    Cons

    Bodyshop plain and simple. Projects are for financial clients that have hiring freezes and looking to outsource the positions to India. Outright dishonesty to current and potential employees, which leads to a turnover rate over 50% for all levels. There have been Partners that have left in less than 4 months. Lost time on your resume is hard to explain when you're trying to leave this bottom of the barrel shop. There is no quality management that can mentor your career or you'd want to follow. Your exit is E&Y and a quick LinkedIn is proof in the pudding. Bonus is 3-5% of a below market pay package.

    Advice to Management

    Stop lying to your staff about what you actually do. Stop lying to clients and overbilling.


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  5. Helpful (18)

    Just awful, do yourself a favor and stay FAR AWAY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in New York, NY
    Current Employee - Senior Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Capco full-time (More than a year)

    Pros

    Nice office in NYC and some good / fun people to work with. Pay is good for the work you do. Good 401k, healthcare and gym benefits

    Cons

    Projects are truly awful and project management only, there is no insight or subject matter knowledge required. HC "department" is a sorry excuse and worries about keeping their cushy corporate jobs while amounting to little more than staffing managers; there's no HC anywhere to be found (as in: performance mgmt, training, people development). Training is abysmal and barely sufficient to ensure that people know ANYTHING about consulting let alone have the skills required to be more than staff augmentation substitutes. At this point Capco would be better off getting rid of the entire HC/LD department and outsourcing it to their FIS parent, there's no value add to be found. PCs and MPs try their hardest to deliver programs as they are told but Partners will blatantly lie to your face about career paths, mobility, etc. "Everyone can do/go anywhere they want to at this firm", but in reality this still means being stuck in a long-term staff aug role, then why lie about it?!? "Digital" is the butt of jokes at this firm and a bonus-sucking hole for the consulting employees that are forced to cross-subsidize a graphics department on steroids. They produce nice decks, run around the office in Silicon Valley outfits (read: non-professional aka T-shirts and jeans) and get the corporate services hours/lifestyle while consultants get shipped off to the next random Midwestern staff aug project.

    Advice to Management

    Stop the deceitful recruiting practices. Start being honest about people about the type of work and project roles. Have / communicate a strategy when it comes to the loss leaders at this firm (Digital, Bold Rocket, Humanistics) that are being subsidized by your regular staff and eat away at the overall bonus pool

    Capco Response

    Jul 28, 2015

    Thanks for your feedback. We are disappointed to hear that you are not having a good experience, as Capco is committed to providing learning and growth opportunities for our people. While it ... More


  6. Helpful (13)

    Body Shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Free fruit. That's All. There really are no positives to working at this shop. It is a sad place to work. Its closer to a staffing agency than a company.

    Cons

    This is not consulting & those who realize that leave very quickly. They treat you as a body & staff you where there is an opening at a bank. They false-advertise & do not tell the truth in interviews at all. Rampant Ex-Accenture people running this place. Its all staff augmentation, body-shopping, change sourcing, which is far from consulting. Other negative reviews are on point. All shopping bodies. Quality of projects is not good & the work you do is below intern level.

    Advice to Management

    Start telling the truth or the attrition will stay above 60%. You treat employees as bodies. Fit career aspirations with projects. Get some real projects & not body shopping roles. Advertise who you actually are: A Body SHop or staffing agency

    Capco Response

    Jul 20, 2015 – Head of Human Capital - UK & SA

    Thanks for your feedback. We appreciate hearing from our employees and continually look for ways to enhance the Capco experience for all of our people. One of the great advantages of a career in ... More


  7. Helpful (8)

    Not so good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good for beginners only not for experienced.

    Cons

    No flexibility to work from home


  8. Helpful (12)

    rampant ex-accenture favoritism. out of touch founder.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capco full-time

    Pros

    free snacks Ex-bearingpoint group is solid

    Cons

    management team treated very poorly by cross-Atlantic transplants. Brits are problem. identity crisis. thinks its part of Silicon Valley and emerging company incubation. its not. nepotism. if your child of FIS big wig then Capco will employ you no strategic direction. glorified body shop with new go to market strategy. accenture types with no revenue behind name are given new titles and not held accountable for anything except looking good in office end of year performance give more credit internal projects over billable client work

    Advice to Management

    FIS take note to what is going on


  9. Helpful (22)

    The bottom feeder of consulting - stay far away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Consultant in New York, NY
    Current Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Capco full-time (More than a year)

    Pros

    Fresh fruit in the office - although used to have chips (sad if this is the first pro) Great work/life balance - since you can dial in your work 95% of the time Nice office and location (NY only, at least you can pretend it's a respectable company)

    Cons

    Where to begin: Projects are PMO / Outsourced Managed Services / Testing / Bodyshopping at its finest and make up a vast majority of the entire business. The so-called "changeSourcing" model where long-term contracts are signed with clients guarantee a steady revenue stream but have as much in common with actual consulting work as football has with soccer (a common pun in this firm). You're staffed / hired because a random client needs PMO or Project Management work and has a hiring freeze, that's it. No subject matter knowledge required as a prerequisite and you won't be asked for any insights either (since none of the projects require actual thought leadership). You will be directly working for / reporting to the client, so no one at Capco will really understand or know what you're doing day-to-day, even less coach you. Due to the bottom feeder status, Capco has a serious self-esteem problem and don't seem to understand why people would leave to join the Big4 or other firms (take a hard look in the mirror, at your projects and at your internal disorganization). Learning and Development is an abysmal joke. The company has a full-time staff on 1.5 people to traing 1000+ consultants, so all the training is relegated to re-hashing some haphazard "Consulting 101" trainings that are mostly used to employ a bullying tactic on teaching new joiners what "consulting" is. But not to worry, you're not a consultant so why spend money on training anyway. Leadership is at best indifferent and at worst dishonest when it comes to the L&D department; if you don't care about L&D then don't pretend you do and make people take hokey courses that add no applicable skills to their careers. Human Capital is severely understaffed, has a ridiculous turnover (approaching 40% yoy) and is being forced into a resource management role. The team is as junior as can be (on average less than 30 with no prior experience in HR functions for consulting - good job hiring...) and even the basic functions (performance management, mentoring, career development, etc) are severely neglected; to the point where the company has in effect given up this year to try to institute ANY performance management process. Consultants literally work without having any defined objectives for this year (since this was never announced nor is there a central system to capture it), no actual mid-year performance discussions and no defined success criteria to be eligible or considered for promotions. The promotion process boils down to who you know, which means after roundtables 60% of the firm are vastly disappointed and the leaders (including yours truly) spend the next 3 months doing damage control in the hopes that people don't leave in droves. New business units and initiatives are springing up almost daily to the point where the consultants (and middle management) are ridiculing the new "Digital" strategy (or lack thereof). Digital is portrayed as cutting edge but in effect is a money sucking hole that is nothing better than a graphics department. Humanistics was recently launched with even less information outside of it, of course, being "cutting edge" and "for the people". Bold Rocket seems to be a type of skunk works (nobody has ever seen any output) but could also potentially just be a vehicle for some senior managers to hobnob with the Silicon Valley crowd before they also jump ship

    Advice to Management

    Stop the charade of pretending you're an actual consulting firm. Admit to being a staffing agency / project management firm and stop the dishonest recruiting practices which just causes more disappointment and attrition down the line. Fix the mess that are your internal departments (re-boot HC and L&D entirely) and invest some money in systems and processes.

    Capco Response

    Jun 23, 2015

    Thanks for your feedback. We appreciate hearing from our employees and continually look for opportunities to enhance the Capco experience for all of our people. One of the great advantages of a ... More


  10. Helpful (11)

    "Interview"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    None, this is a firm that is nothing more than a staff augmentation service. Stay away run don't walk!

    Cons

    The so called Managing Principal called half hour early and said he was a few minutes late , He began to describe himself as a Program manager who spends a lot of time in the weeds, while that may work ,at times ,for small programs it had no place in our conversation. Next he asked a question that I thought was a joke; what is the relationship between a monthly , quarterly and annual report, if this guy is a program manager , I am Batman.

    Advice to Management

    Start girding qualified people your nothing more than a job shop.


  11. Helpful (14)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capco (More than a year)

    Pros

    - Opprotunities to stay local if you live in NYC or DC - The work is tremendously easy and straightforawrd - Most projects are 9-5

    Cons

    - The majoirty of work, espeically changesourcing, is pure staff augmentation and not consulting work. This would be fine if you are interested in back office operations work, but the firm will lie in interviews about how theres great digital and startegy work - don't trust it. - Bonuses and compensation are horrendous. - Partners tell employees to write positive reviews on Glassdoor. Speaking of which, if you look at the review trends, there is a sudden spike from around 2 stars to 3 in 2014. This is highly suspicious. - Although most projects are easy 9-5 PMO secretary work, I've seen people with incompetent managers and therefore are stuck working 13+hours a day fixing others mistakes. - With changesorucing, Capco onboarded all the underpreformers from major banks as Capco employees. In return, Capco gains a long term contract with the bank and re-sells these employees to work on the same projects. The issue here is that now these incompetent underpreformers will be your colleagues and dillute what remains of the Capco brand.

    Advice to Management

    Just be honest with new hires about the work they will do at Capco. That way you can hire people who are interested in operations work and a work-life balance rather than lie and have massive turnover.



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