Capita

  www.capita.co.uk
  www.capita.co.uk

Capita Reviews

Updated December 13, 2014
Updated December 13, 2014
216 Reviews
2.4
216 Reviews
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Capita CEO Paul Pindar
Paul Pindar
64 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Too much cost cutting and not enough investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Working in the London office for a certain division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Capita has a good connection with the Public sector, therefore gets a lot of public sector. It is gradually getting more work in the private sector. There's an opportunity to work on really interesting projects, however this really depends on who you're working with and who you're working for.
    Also, you can usually get away from work by 5:30pm.

    Cons

    The corporate culture is really poor. It is too individualistic. People are not the most friendly, and do not bother to chat with you other than the usual "hello" and "how are you?"
    Although it's an open plan office with a flat hierarchical structure, there is lack of a collaborative spirit and a lack of guidance and care from colleagues and upper management. Not a good place to be if you're a "people-person".

    Advice to ManagementAdvice

    It would be good to foster a more collaborative and caring culture. Welcome newcomers, be keen on their learning, listen to everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Terrible lack of organisation, employee care or strong management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk
    Current Employee - Service Desk

    I have been working at Capita full-time

    Pros

    Some great people, although non are happy or last long

    Cons

    Senior management make terrible recruitment decisions based on Face-fits, not talent. Decisions are rushed through with inadequate planning

    Advice to ManagementAdvice

    Invest in the future!

    No opinion of CEO
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  5.  

    Outsourcing at it's worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pensions Administrator
    Current Employee - Pensions Administrator

    I have been working at Capita full-time (less than an year)

    Pros

    Co workers generally friendly and supportive. Large company so potential for varied worked.

    Cons

    Lack of personal and career development opportunities. Company claims to be customer focused, but customer feedback overwhelmingly negative. Inadequate staffing leads to poor customer service. Middle managers lack experience and support.

    Advice to ManagementAdvice

    Take more time to reward and challenge staff with potential. Motivated and trained workers will go the extra mile for an employer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Uncooperative and disorganised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Adviser in Carmunnock, Scotland (UK)
    Former Employee - Customer Service Adviser in Carmunnock, Scotland (UK)

    I worked at Capita part-time (less than an year)

    Pros

    The best thing about this job was the fellow people on the call floor. Everyone wanted to help with any call-related problems and people were generally really friendly.

    Cons

    The management team were really uncooperative. The company paints itself as a caring firm that will work with staff but this simply wasn't the case. Several team mates were promised different hours when they started only to be told that they weren't getting them. People still on probation were sacked for having family emergencies. The computer systems were dreadfully slow. I jumped ship as soon as I was able - and I wasn't the only one

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Great group of people, good social aspect.

    Cons

    Not what you know, who you know. Underhand promotions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Boys' club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in London, England (UK)
    Former Employee - Consultant in London, England (UK)

    I worked at Capita full-time (more than 10 years)

    Pros

    Ability to be independent and access to terrific range of customers

    Cons

    Managed by a select boys' club who manage through butt covering and blame culture. Appalling attitude to ethical approach and comes down to 'if your face fits'. Some inexperienced and awful managers acquired through buying companies - who are allowed to act like spoilt children whose toys have been taken away!

    Advice to ManagementAdvice

    Recognise real talent amongst the workers .. Don't be afraid of tackling bullying and bad management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Employees treated as commodities at Head Office-get as much out of them for the money being paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England (UK)
    Former Employee - Anonymous in London, England (UK)

    I worked at Capita full-time (more than 3 years)

    Pros

    Well known company with strong internal controls
    Exposure to new businesses all the time-no time to get bored
    Opportunity to speak to different people in other departments and see other peoples' perspective

    Cons

    Bureaucracy
    Poor salary compared to competitors
    Promotions not guaranteed despite hard work-no meritocracy
    Work hard-no thank you.
    Lack of investment in workspace
    Overhyped

    Advice to ManagementAdvice

    Talk to junior staff!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Awful, bullying ugly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than 3 years)

    Pros

    Competetive Salary, Flexible Working arrangements

    Cons

    very little consideration for people, inadequate and outdated IT, high staff turnover, zero trust in management, very poor customer experience, strategy all over the place

    Advice to ManagementAdvice

    understand and address the challenges of the people actually doing the work. ask yourselves why so many people are leaving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    A multibillion corporation acting worse than a start up company (I work in the Capita John Lewis Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)

    I have been working at Capita part-time (less than an year)

    Pros

    Ground level staff are friendly and there is a culture of solidarity
    Reasonable Pay
    Good pension potentials
    Central locations of employment

    Cons

    Complete abuse of the 'flexible' working arrangement - some members of staff haven't had a single weekend off in months.
    Management is terrible - who trained these people? We were without stationary for almost a month!
    Team leaders are still in training while staff are already working without a point of contact
    No appreciation felt towards staff from management
    No clear structure of command
    Terrible and antiquated IT systems unfit for purpose and leading to added pressure on staff
    Too much reliance on computerized scheduling systems for holidays
    Deducting time from staff for a few minutes late, but expecting staff to arrive 20 minutes early just to log in to systems!
    Some staff act more like school children than professional employees
    Far too strict towards use of personal devices during very quiet periods of work where no tasks are assigned
    Treating staff as drones rather than living people
    Floor Walkers seem more concentrated on chatting than actually assisting staff
    No training outside of initial 3 week period
    No internal mailing system to inform employees of changes made

    Advice to ManagementAdvice

    Go back to training before you dare question the actions of your staff! It doesn't matter if it's a new contract or not, this is year one business studies level requirements from you that are constantly failing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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