Capita Reviews

Updated June 26, 2015
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Capita CEO Andy Parker
Andy Parker
1 Rating

Pros
  • Flex hours and work life balance (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • No bonuses, no career progression (in 8 reviews)

More Pros and Cons

76 Employee Reviews

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  1. Too much cost cutting and not enough investment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good


  2. Not the worst company I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)

    I have been working at Capita

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I can't think of any real pro's. Most people I know in the business want to move on.

    Cons

    Poor wages, not enough staff, too much red tape, no career path


  3. Capita India

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manual Calculation Executive in Mumbai (India)
    Current Employee - Manual Calculation Executive in Mumbai (India)

    I have been working at Capita (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    transport facility.
    active working atmosphere. no need of lot of education. okay wok culture.

    Cons

    managers are biased and sometimes rude.
    dirty company politics.
    so much work pressure.
    work is not so creative or challenging.


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  5. consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Consultant in London, England (UK)
    Current Contractor - Consultant in London, England (UK)

    I have been working at Capita as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    stablity and good work life balance.
    regularity in routiene

    Cons

    lack of encouraging mentoring
    lack of training
    they want you to be at par since beginning without going through real life situations

    Advice to Management

    clear communication and try to be honest with your people. Instead of planning to kick them off, try to make them your best worriers.


  6. BSF Project Manager

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - BSF Project Manager in London, England (UK)
    Former Employee - BSF Project Manager in London, England (UK)

    I worked at Capita

    Pros

    Flexible working arrangement. Worked from home / hot desk at work.

    Cons

    Short term contract- too short as duration was less than a year.


  7. Great place for people looking for stable and comfortable job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Beckenham, England (UK)
    Current Employee - Operations in Beckenham, England (UK)

    I have been working at Capita

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefit schemes.
    Nice working environment.
    People are very helpful and nice to work with.

    Cons

    Don't see long term growth as they hardly ever promote anyone. People tend to move sideway (going to another department) or leave. Pay is pretty bad, the reward doesn't correlate with your good performance. Very high turnover rate.

    Advice to Management

    Appreciate the hard work from current employees by giving them reasonable amount of financial rewards and maybe people would stop leaving. Show some actions on the advice and feedbacks from employee survey rather than doing it as a meaningless routine check up.


  8. Its really hard to any freshers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    when there are more volumes with less agents processing
    i learned process
    management was ok, unable to control people and volumes
    Co-workers were ok
    high volumes with less manual efforts
    fun activity

    Cons

    Capita India Pvt Ltd was an UK based company in Insurance Sector.
    Work environment was pleasant. I was working in marsh process. Marsh is number one Insurance Broker in UK. I was in payroll management ( document verification of policy document, applying taxes as per countries like Canada, Italy, Norway, Singapore, New Zealand, Australia etc) I used to scrutinize the document apply country taxes on the insurance premium, send the document to Xchanging at Mumbai for signing the policy document so that Underwritter ( LLOYDS, LIRMA AND ILU ) should received there payments. It was a responsible profile. Along with Payroll management I was handling the admin part of payroll management.
    Admin part of payroll management is to centralized the process. Admin part was to maintain the policy renewal data on MS Excel.

    Advice to Management

    Working in Capita is not a typical day at work. We have lots of fun there also. Our relationship with TL or Line Manager like a friends. We do lot of fun while working in meanwhile. The hardest part of the job was when there are system problem we have to work hard to meet the tat but we never miss the tat.


  9. Large-scale corporate environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    Staff benefits are good on the whole

    Cons

    Very large corporate environment sometimes results in miscommunication


  10. Customer Experience Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor, Debenhams in Leeds, England (UK)
    Former Employee - Customer Service Advisor, Debenhams in Leeds, England (UK)

    I worked at Capita

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty much what you should expect a call centre to be; pretty awful but not the worst place in the world, I've worked in worse places.

    Advancement opportunities if you want them.

    Easy job to get if you've been unemployed for a while - they'll take anyone! Helps heal your CV, so you can move on

    Managers generally ok

    Cons

    You are a cog in a machine and the machine doesn't give a rat's * about you, at any level.

    Dirty conditions: silverfish on the toilets, broken urinals that overflow, drinking water that has "bits" in it, dust covered everything etc

    Everything done on the cheapest way possible, constantly reminded that it is an outsourcing company.

    Advice to Management

    Clean the place up! Is this how you live at home?!

    There are reasons you cannot hold onto staff! On the "factory floor" and junior management there are no-win situations that really grind you down. The phrase "you can't win with Debenhams" became very popular

    Try to reward something other than mediocrity


  11. Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Colwyn Bay, Wales (UK)
    Current Employee - Engineer in Colwyn Bay, Wales (UK)

    I have been working at Capita full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly staff, modern office facilities

    Cons

    Work/life balance, office doesn't have any sort of flexible working. Training very limited, only seem to be concerned with company compulsory training. Poor communication from very high level management.



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