Capita Reviews

Updated August 29, 2014
Updated August 29, 2014
193 Reviews
2.4
193 Reviews
Rating Trends

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Capita CEO Paul Pindar
Paul Pindar
61 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Too much cost cutting and not enough investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Capita

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Some absolutely excellent people. Fairly relaxed working environment.

    Cons

    No career opportunities and recognition of hard work.

  3.  

    Active barriers to growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    Lots of work/experience at entry level

    Cons

    1. Pay
    2. Top heavy with inward looking, unresponsive management
    3. Barriers to progression
    4. Barriers to involvement and innovation
    5. Poor communication systems

    Advice to ManagementAdvice

    Be less formulic and, work on staff involvement and strategic thinking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great to begin with with a shape fall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative  in  Belfast, Northern Ireland (UK)
    Current Employee - Customer Services Representative in Belfast, Northern Ireland (UK)

    I have been working at Capita full-time for more than 3 years

    Pros

    The people on you level

    Cons

    I Find it hard to get out of bed in the morning. Very clicky its not want you know its who.

    Advice to ManagementAdvice

    More Perks, Better wages.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    An alternative to signing on to Job Seekers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Adviser  in  Rotherham, England (UK)
    Current Employee - Customer Experience Adviser in Rotherham, England (UK)

    I have been working at Capita part-time for more than a year

    Pros

    Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there. There is also some sort of child voucher scheme for day care and a free eye test available upon request once a year. Capita also encourages charity work which is a plus. And during the week they get different people in for perks for staff, such as a sweet and chocolate distributor, a lady selling hand bags and a person selling perfume.

    Cons

    Quick turnaround in staff due to the way Capita treats them. The only way to excel in the company from customer service to manager is to become a "Lead Adviser" - taking all the abuse of a manager but no increase in salary. This does not guarantee promotion to Manager as staff numbers are constantly dropping and whilst I've worked there I have seen people be demoted from Manager back to Lead Adviser as there were no people to manage. Breaks are scheduled and it is frowned upon if you need the toilet outside of these times (and they take the time out of your break if you do). Managers that have not worked their way up are not trained on all the programs the staff use so are often unable to help with problems.clients have.

    Advice to ManagementAdvice

    Lead Adviser queues are high due to no incentive to become one - this could be altered. Basic human needs such as the toilet and to be able to come off the phone when there has been a stressful call should be an option instead of staff having to worry that if they do they will be penalised for schedule adherence.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Outsourcing at a basic cost

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Local that is about it

    Cons

    Everything is done at the lowest cost but so slowly it costs more

    Advice to ManagementAdvice

    Make a decision quicker and Gert someone, any one to make decisions without referring them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment  in  Leeds, England (UK)
    Current Employee - Recruitment in Leeds, England (UK)

    I have been working at Capita full-time for more than a year

    Pros

    Variety of work to can work on a number of contracts which in turn allows you to meet a lot of people.

    Cons

    No support from senior management when dealing with operational staff. Top heavy on senior management- leads to conflicting messages and huge delays in completing work. Poor salaries lower than average regional salaries. Lack of employee engagement. Poor understanding of work life balance.

    Advice to ManagementAdvice

    Manage the clients to ensure best delivery and smooth processes that maximise results as oppose to "keeping them happy". Utilise the skills and experience of staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Biased and unfair treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    Very parent co is big with great vision

    Cons

    The head of department for support function is very biased and treats staff member unfairly

    Advice to ManagementAdvice

    They should bring in more transparency and should conduct skip level meetings

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Great people, Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Leeds, England (UK)
    Current Employee - Software Developer in Leeds, England (UK)

    I have been working at Capita full-time for more than a year

    Pros

    Everyone is approachable and willing to help
    Loads of overtime
    Decent equipment

    Cons

    High staff turn around
    Lack of business wide system knowledge
    Pay is well below countries average
    Too much management
    Not enough permanent staff, lots of contractors.
    Everyone scared of one particular person in Management (wrong style of management)

    Advice to ManagementAdvice

    Restructuring top management to remove the people which cause people to be afraid of there jobs / career.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Lions lead by donkeys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect
    Former Employee - Architect

    I worked at Capita full-time for more than a year

    Pros

    Whilst ITS has a lot of drawbacks it has some really good staff, an excellent working atmosphere, and a good work/life balance.

    Cons

    Sadly the organisation has almost no direction, or confidence it can deliver (perhaps rightly). Whilst some parts of the Capita Group are experts in their field, ITS tries to rely on good people and then hope they’ll muddle through. From my experience no two projects are ever run the same way, and no lessons learnt. The top of the hierarchy suffers frequent major reorganisations without ever seeming to change anything and as a result ITS haemorrhages the very staff they've only recently recruited. In addition raises are rare and bonuses a mythical beast which few have ever seen.

    Advice to ManagementAdvice

    Try to retain some staff, focus on what ITS does well, and outsource the rest!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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