Capita

  www.capita.co.uk
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Capita Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.6 179 reviews

52% Approve of the CEO

Capita CEO Paul Pindar

Paul Pindar

(54 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised(in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there(in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff(in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing(in 5 reviews)

47 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Active barriers to growth

    Anonymous Employee (Former Employee)

    ProsLots of work/experience at entry level

    Cons1. Pay
    2. Top heavy with inward looking, unresponsive management
    3. Barriers to progression
    4. Barriers to involvement and innovation
    5. Poor communication systems

    Advice to Senior ManagementBe less formulic and, work on staff involvement and strategic thinking.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great to begin with with a shape fall

    Customer Services Representative (Current Employee) Belfast, Northern Ireland (UK)

    ProsThe people on you level

    ConsI Find it hard to get out of bed in the morning. Very clicky its not want you know its who.

    Advice to Senior ManagementMore Perks, Better wages.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    An alternative to signing on to Job Seekers.

    Customer Experience Adviser (Current Employee) Rotherham, England (UK)

    ProsNot minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there. There is also some sort of child voucher scheme for day care and a free eye test available upon request once a year. Capita also encourages charity work which is a plus. And during the week they get different people in for perks for staff, such as a sweet and chocolate distributor, a lady selling hand bags and a person selling perfume.

    ConsQuick turnaround in staff due to the way Capita treats them. The only way to excel in the company from customer service to manager is to become a "Lead Adviser" - taking all the abuse of a manager but no increase in salary. This does not guarantee promotion to Manager as staff numbers are constantly dropping and whilst I've worked there I have seen people be demoted from Manager back to Lead Adviser as there were no people to manage. Breaks are scheduled and it is frowned upon if you need the toilet outside of these times (and they take the time out of your break if you do). Managers that have not worked their way up are not trained on all the programs the staff use so are often unable to help with problems.clients have.

    Advice to Senior ManagementLead Adviser queues are high due to no incentive to become one - this could be altered. Basic human needs such as the toilet and to be able to come off the phone when there has been a stressful call should be an option instead of staff having to worry that if they do they will be penalised for schedule adherence.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Outsourcing at a basic cost

    Anonymous Employee (Current Employee)

    ProsLocal that is about it

    ConsEverything is done at the lowest cost but so slowly it costs more

    Advice to Senior ManagementMake a decision quicker and Gert someone, any one to make decisions without referring them

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unrealistic

    Recruitment (Current Employee) Leeds, England (UK)

    ProsVariety of work to can work on a number of contracts which in turn allows you to meet a lot of people.

    ConsNo support from senior management when dealing with operational staff. Top heavy on senior management- leads to conflicting messages and huge delays in completing work. Poor salaries lower than average regional salaries. Lack of employee engagement. Poor understanding of work life balance.

    Advice to Senior ManagementManage the clients to ensure best delivery and smooth processes that maximise results as oppose to "keeping them happy". Utilise the skills and experience of staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Biased and unfair treatment

    Anonymous Employee (Current Employee)

    ProsVery parent co is big with great vision

    ConsThe head of department for support function is very biased and treats staff member unfairly

    Advice to Senior ManagementThey should bring in more transparency and should conduct skip level meetings

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great people, Poor Management

    Software Developer (Current Employee) Leeds, England (UK)

    ProsEveryone is approachable and willing to help
    Loads of overtime
    Decent equipment

    ConsHigh staff turn around
    Lack of business wide system knowledge
    Pay is well below countries average
    Too much management
    Not enough permanent staff, lots of contractors.
    Everyone scared of one particular person in Management (wrong style of management)

    Advice to Senior ManagementRestructuring top management to remove the people which cause people to be afraid of there jobs / career.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • No Opinion of CEO

     

    Too crowded for career oriented professionals

    Visiting Officer (Current Employee) London, England (UK)

    ProsGenerous travel expenses, flexibility and option of working in your local area.

    ConsLack of direction, perhaps because of doing too many things at the same time.

    Advice to Senior ManagementEither make every business sector more independent or concentrate on one sector at a time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Lions lead by donkeys

    Architect (Former Employee)

    ProsWhilst ITS has a lot of drawbacks it has some really good staff, an excellent working atmosphere, and a good work/life balance.

    ConsSadly the organisation has almost no direction, or confidence it can deliver (perhaps rightly). Whilst some parts of the Capita Group are experts in their field, ITS tries to rely on good people and then hope they’ll muddle through. From my experience no two projects are ever run the same way, and no lessons learnt. The top of the hierarchy suffers frequent major reorganisations without ever seeming to change anything and as a result ITS haemorrhages the very staff they've only recently recruited. In addition raises are rare and bonuses a mythical beast which few have ever seen.

    Advice to Senior ManagementTry to retain some staff, focus on what ITS does well, and outsource the rest!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Senior management and middle management treated staff with distain

    Analyst (Former Employee)

    ProsVery few, people seemed to be friendly, a feeling that everyone was in same boat, but I felt that once management lost interest in me as I was not politically motivated and would not cow-tow to their every whim I was victimised along with others.

    ConsSenior management adopted an almost megalomaniac attitude to managing those below them, this reflected in completely unfair treatment of my peers by middle management and serious errors made in people and HR management which were admitted to but never apologised for, possibly one of the worst organisations I ever worked for.

    Advice to Senior ManagementDon't get arrogant, you may be undertaking an outsourced task on behalf of government for example but you aren't gods, treat employees with some respect.

    No, I would not recommend this company to a friend

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