Capita Reviews

Updated March 25, 2015
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Capita CEO Andy Parker
Andy Parker
2 Ratings

65 Employee Reviews

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  1. Too much cost cutting and not enough investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. large organisation, separated divisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time (more than a year)

    Pros

    part of a large business with opportunities across the business, large annual conference

    Cons

    employees are limited to knowledge on the sector they work in, not much communication about other divisions that could help expand skills and experience

    Advice to ManagementAdvice

    spend more time to understand the business units

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. Care more about numbers than employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - John Lewis Campaign CSA in Glasgow, Scotland (UK)
    Current Employee - John Lewis Campaign CSA in Glasgow, Scotland (UK)

    I have been working at Capita

    Pros

    nice work enviroment
    pay is above minimum wage

    Cons

    long term staff of john lewis campaign shown no respect

    agents and managers some with over 7 years experience made redundent and move to new campaigns with no disregard to employees feelings

    HR mess up your pay and overtime regulary. Over paying and Underpaying... They will then repay you or deduct the full amount on your next pay leaving you out of pocket rather than resolving their error.

    All they care about is number and figures. Bums on seats. They then horde you around to different campaigns as they see fit.

    Advice to ManagementAdvice

    the people you hire are the people making the company what it is treat them with some respect and as a partner as the ones who want to work are the ones effect the most whilst the ones who dont want to be there sit under the radar.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Great place to work, nice people and nice environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Advisor in Leeds, South East England, England (UK)
    Current Employee - Customer Relations Advisor in Leeds, South East England, England (UK)

    I have been working at Capita full-time (more than a year)

    Pros

    The place was a nice place to work, a lot of diversity and people from different backgrounds, always encouraged everyone to pitch their ideas.

    Managers were approachable

    Cons

    No structure and the business did not have a long term plan apart from how to cut cost and cut corners.

    High turnover - they do not bother to keep their best staff and in most cases had position that were unoccupied for weeks, which caused a strain on other workers.

    Low pay compared to other industries.

    Promotion without pay is common, you basically commit more responsibilities and time, while getting no increase

    Advice to ManagementAdvice

    When promoting an individual, endeavour to increase the staff pay and try to keep hold of the best staff.

    Doesn't Recommend
    Negative Outlook
  6. Couldn't manage a menage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Energy Advisor in Glasgow, Scotland (UK)
    Current Employee - Energy Advisor in Glasgow, Scotland (UK)

    I have been working at Capita

    Pros

    Fast process from interview to bum on seat.lots of staff incentives to keep said bum on seat.

    Cons

    Poor organisation from top to bottom. No point of reference in office I'm based in. Failed to send P45s to Hmrc for three months and couldn't care less if you are still getting emergency tax. Can be sacked without notice as your probationary period is the entire length of your temporary contract.

    Advice to ManagementAdvice

    You care about bums on seats,we care about getting paid the right amount on time.perhaps if you were better organised you'd keep those seats filled.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Analyst.....hmmm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England (UK)
    Former Employee - Analyst in London, England (UK)

    I worked at Capita full-time (less than a year)

    Pros

    Good travel, culture isnt too bad, lots of smart people

    Cons

    Literally every client is in the public sector. If you don't think you'll enjoy this, simply don't apply as it will really demotivate you when you're working from a tiny local council office doing work which is uninteresting.

    Advice to ManagementAdvice

    Be more innovative rather than focus on Short Term profits. Take risks.

    This year the community feel is poor, there wasnt even a Christmas party

    Doesn't Recommend
    Positive Outlook
  8. shoddy, full of plebs and definitely a career for the intellectually inferior yet ambitious individual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Analyst in London, England (UK)
    Current Employee - Research Analyst in London, England (UK)

    I have been working at Capita

    Pros

    if you've got some intellect you can manage to get away without doing much. If you want to progress, you need to have no morals, know how to manipulate and follow the chain of command

    Cons

    considering all the pro's that I just described, I see no point in pointing out the cons because as soon as you enter the environment, they are self evident

    Advice to ManagementAdvice

    perhaps bring in proper talent and

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful

    Working in the London office for a certain division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Capita has a good connection with the Public sector, therefore gets a lot of public sector. It is gradually getting more work in the private sector. There's an opportunity to work on really interesting projects, however this really depends on who you're working with and who you're working for.
    Also, you can usually get away from work by 5:30pm.

    Cons

    The corporate culture is really poor. It is too individualistic. People are not the most friendly, and do not bother to chat with you other than the usual "hello" and "how are you?"
    Although it's an open plan office with a flat hierarchical structure, there is lack of a collaborative spirit and a lack of guidance and care from colleagues and upper management. Not a good place to be if you're a "people-person".

    Advice to ManagementAdvice

    It would be good to foster a more collaborative and caring culture. Welcome newcomers, be keen on their learning, listen to everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Terrible lack of organisation, employee care or strong management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk
    Current Employee - Service Desk

    I have been working at Capita full-time

    Pros

    Some great people, although non are happy or last long

    Cons

    Senior management make terrible recruitment decisions based on Face-fits, not talent. Decisions are rushed through with inadequate planning

    Advice to ManagementAdvice

    Invest in the future!

    No opinion of CEO
  11. Outsourcing at it's worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pensions Administrator
    Current Employee - Pensions Administrator

    I have been working at Capita full-time (less than a year)

    Pros

    Co workers generally friendly and supportive. Large company so potential for varied worked.

    Cons

    Lack of personal and career development opportunities. Company claims to be customer focused, but customer feedback overwhelmingly negative. Inadequate staffing leads to poor customer service. Middle managers lack experience and support.

    Advice to ManagementAdvice

    Take more time to reward and challenge staff with potential. Motivated and trained workers will go the extra mile for an employer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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