Capita Reviews

Updated September 16, 2014
Updated September 16, 2014
192 Reviews
2.4
192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
61 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible, terrible managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

    Cons

    Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot.

    Advice to ManagementAdvice

    Recognise internal talent, and also recognise those who just need to go.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    All OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Manchester, England (UK)
    Current Employee - Senior Consultant in Manchester, England (UK)

    I have been working at Capita full-time for more than 3 years

    Pros

    The structure allows for each business unit to function with little interference so it usually feels as though you are working for a small to medium sized company.

    Cons

    Profits go to "feed the beast" and investment in the development of successful business units is not forthcoming.

    Advice to ManagementAdvice

    If an area is profitable something is going right, reinvest in its development as well as using the profits to support areas that are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Capita BPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Executive  in  Pune (India)
    Former Employee - Accounts Executive in Pune (India)

    I worked at Capita full-time for more than 3 years

    Pros

    Work environment is good, Most of the things are streamlined

    Cons

    Less Salary and slow growth

    Advice to ManagementAdvice

    To provide extra monetary benefits to the performers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    A company continually restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible working hours, flexible working conditions

    Cons

    Siloed working divisions, poor training opportunities, poor communications from senior management within divisions

    Advice to ManagementAdvice

    Up the communication, focus on creating greater staff engagement

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Balance of everything as long as one plans to stay at the base level,if u want to grow then this is not the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Insurance Executive  in  Mumbai (India)
    Former Employee - Senior Insurance Executive in Mumbai (India)

    I worked at Capita full-time for more than 5 years

    Pros

    Balance of Work,Personal space,Salary youll be able to work here for a very long time,can work here if u dont plan to get promoted

    Cons

    Too much politics,applying for IJPs is Hell. Most managers are WOMEN,Not employee friendly at all

    Advice to ManagementAdvice

    Control politics, focus to be employee friendly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Capita full-time for more than 5 years

    Pros

    Good leave policy and good transport facility.

    Cons

    Compensation not as per the performance and no growth opportunities.

    Doesn't Recommend
    No opinion of CEO
  8.  

    A highly dynamic work structure.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    The size of the organisation means there are plenty of opportunities to develop your career.

    Cons

    Pay is generally less than the market industry average.

    Advice to ManagementAdvice

    Ensure that everybody has an equal chance.

  9.  

    Think twice before you join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer  in  Bedford, England (UK)
    Former Employee - Senior Developer in Bedford, England (UK)

    I worked at Capita full-time for more than 3 years

    Pros

    Nice friendly place to work in.

    Cons

    Very less to learn new things. same old software using from long time.

    Advice to ManagementAdvice

    provide traning to the employees, reduce the cost of software for the customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Ok experience, slightly prepared me for university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Engineer  in  Manchester, England (UK)
    Former Employee - Graduate Engineer in Manchester, England (UK)

    I worked at Capita part-time for more than a year

    Pros

    Small office environment, training courses available.

    Cons

    No structure for training, left on your own,

    Advice to ManagementAdvice

    Improve graduate training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Service Desk Analysis - be wary of every move you make

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst  in  Weybridge, England (UK)
    Former Employee - Service Desk Analyst in Weybridge, England (UK)

    I worked at Capita full-time for less than a year

    Pros

    The benefit of working at Capita for me was to learn what and how a call center agents handle our requests, complaints, enquire and advise. As I got to work for a big company like Capita, reasonable pay

    Cons

    Lack of training, no progression, no management support

    Advice to ManagementAdvice

    provide some training, progression and a little respect

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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