Capita Reviews

Updated October 8, 2014
Updated October 8, 2014
202 Reviews
2.5
202 Reviews
Rating Trends

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Capita CEO Paul Pindar
Paul Pindar
63 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 11 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Promotions not guaranteed despite hard work-no meritocracy (in 7 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Capita IT services Pune in Networking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in Pune (India)
    Current Employee - Senior Network Engineer in Pune (India)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Compensation
    Extra work activities
    work life balance
    Fair HR policies
    Growth

    Cons

    Lack of good design
    Lack of process and slow system
    No transparency
    huge number of changes in management and company structure
    Job insecurity
    Bad management

    Advice to ManagementAdvice

    There should be transparency between management and employees.
    process should be designed to minimize routine work of employees and automate routine tasks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    OPS MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (more than 3 years)

    Pros

    Part of a large company with all the attached benefits - good culture and good systems for staff management in place. Good pension schemem on offer along with life assurance, cycle to works scheme child care vouchers. Opportunity to buy extra holidays which is a good benefit to have.

    Cons

    Not a lot of progression as a small office (although opportunities within the wider Capita group). Starting off on 23 days holidays is a con but it does increase to 25 days after 2 years then to 27 days after 5 years, Difficult at ttimes to get sign off for new staff as too much red tape to cut through.

    Advice to ManagementAdvice

    try and reduce the red tape and allow more autonomy at local levels.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Test Engineer in Pune (East Timor)
    Current Employee - Senior Test Engineer in Pune (East Timor)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Good environment to work in

    Cons

    Policies not satisfactory need to improve and be more employee centric

    Recommends
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  5.  

    Great for career opportunities - communication not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newcastle, England (UK)
    Current Employee - Anonymous Employee in Newcastle, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    - very good at investing in staff training wise - keen to see people progress
    - good work/life balance, plenty of activities and Summer/Winter events organised
    - senior management are very approachable
    - encouraged to give ideas on how to improve client relationships and business in general

    Cons

    - long working hours and fairly stressful
    - communication between the top senior managers isn't great - can definitely be improved
    - not much feedback to staff on what goes on or is discussed (regarding work) between senior managers
    - salary not that great compared to other companies

    Advice to ManagementAdvice

    Communicate more with all staff and don't keep them in the dark with issues etc

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Capita IT Services - Programme Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer Manager in London, England (UK)
    Former Employee - Senior Programmer Manager in London, England (UK)

    I worked at Capita full-time (more than 5 years)

    Pros

    Good people, No-nonsense attitude. Financial focused. Appreciated and rewarded . You are empowered to succeed

    Cons

    Dot expect someone to manage your career. You need to do this !

    Advice to ManagementAdvice

    None that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company, slow moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Bedford, England (UK)
    Former Employee - Consultant in Bedford, England (UK)

    I worked at Capita as a contractor (less than an year)

    Pros

    Great atmosphere, very nice people, a comprehensive suite of leading products, great marketing. Leader of market (85% market share), Good life - work balance. Pleasant facilities

    Cons

    Company is a bit of a dinosaur - eats a lot, moves slowly. Changes are hard to effect as people tend to stick to the old and familiar comfort zone

    Advice to ManagementAdvice

    Need to bring new blood, younger people, open up to new ideas

    Recommends
    Positive Outlook
  8.  

    Busy role with plenty of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Belfast, Northern Ireland (UK)
    Former Employee - Anonymous Employee in Belfast, Northern Ireland (UK)

    I worked at Capita full-time (more than 3 years)

    Pros

    Large Company with good reputation
    Large number of customers
    Good support from Staff/Managers
    Good work/life balance

    Cons

    Travel is unavoidable with most clients based in England/Scotland

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Stable Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Bury St Edmunds, England (UK)
    Current Employee - Software Developer in Bury St Edmunds, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    Offers stable and relaxed work environment.
    Suitable for family-oriented employees.

    Cons

    As it is now acquired by Capita Plc, its very difficult to expect good pay hikes.
    Sometimes bored as the systems presnet here are almost legacy systems.

    Advice to ManagementAdvice

    They know what they are doing. So no need for serious suggestions.

    Recommends
    Neutral Outlook
  10.  

    Capita Graduate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    Friendly and good graduate programme

    Cons

    Competitive and long application process

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very grateful to this organisation for a great career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Mumbai (India)
    Current Employee - Assistant Manager in Mumbai (India)

    I have been working at Capita full-time (more than 5 years)

    Pros

    Great Salary, Flexibility, Learning & fun

    Cons

    Space constraints, No personal develoment

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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