Capital Group
3.4 of 5 323 reviews
www.thecapitalgroup.com Los Angeles, CA 5000+ Employees

Capital Group Reviews

Updated Apr 19, 2014
All Employees Current Employees Only

3.4 323 reviews

                             

77% Approve of the CEO

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Philip de Toledo

(143 ratings)

71% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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It's who you know

Senior Level Person (Current Employee)
Los Angeles, CA

I have been working at Capital Group full-time for more than 8 years

ProsThe health benefits and MRP are good.

ConsManagement has NO idea what they are doing. They are not hands-on and in meetings ALL day and do not respond in a timely matter, if they respond at all. When an issue, regarding conflict in group, is brought to their attention, it is brushed under the carpet, not addressed, ignored. The main 'culprits' get away with things and can come and go as they please because they are the favorites.
There were more lay-offs in 2014 and ALOT of GREAT senior level people were laid off. Management SUCKED at these decisions because the senior level associates laid off were the ones who worked the hardest, were dedicated, intelligent, went above and beyond. They didn't partake in the gossip nor were they the ones who came in late, left early and disappeared for hours at a time during the day. So--again, management did nothing about this.
Too many cliques, gossip, favoritism, moodiness, inconsistent behavior.

Advice to Senior ManagementTreat people as you would like to be treated. YOO LAID OFF SOME AWESOMELY GREAT PEOPLE and now everyone left has to clean up the mess and all are numb by what you've done. People are now initials, soon they will be numbers. There is no morale, culture is GONE so you newer managers STOP talking about great culture--you have NO CLUE as you've not been there long enough but you say you know the culture. HA!
Stressed, no motivation, bad environment for fostering positive attitudes---in this department. Some others are better and management there really does listen. Maybe our managers need to learn from them and het off their high horses and be human!

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Golden Handcuffs are not worth the underhanded politically correct environment with no technical growth potential

Senior Applications Developer (Current Employee)
San Antonio, TX

I have been working at Capital Group full-time for more than 5 years

ProsSalary and Bonus are good if you are in managements good graces. 15% company contribution to 401K is unbeatable

ConsStifling Technical environment where soft skills and brown nosing is more important to management than technical performance. Be prepared to always be smiling, and telling them what they want to hear. Honesty is not valued unless it can be given with inappropriate stroking and coddling.

Advice to Senior ManagementGet Real. Appreciate associates strengths and use them. Stop trying to put people into a mold. Provide challenging work instead of off-shoring and buying it off the shelf otherwise all you are going to be left with is 'yes-men' (can't say that at CapGroup ! not PC!) with baggies of oatmeal.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very disappointed.

Client Service Representative (Former Employee)

I worked at Capital Group as a contractor for less than a year

ProsBeautiful and clean working environment.
Amazing cafe.. They serve breakfast and lunch. The prices aren't bad either.. I never really spent over $5-7.
Great pay.
Everyone in my training group was so nice and friendly.

ConsHours are uncertain. You started off with 32, but management said that hours aren't always set in stone due to the amount of work. If there's not much work that comes in, then they send you home.
Temp to hire is most likely impossible. My assignment was set for 18 months only.
Easy to get fired/let go.

Okay. My temp agency recruiter told me about this job, and told me to come in for an "interview." It turned out to be a group interview (me and the other ladies were unaware) and took about an hour. But it wasn't even an interview! She didn't ask us what we knew about investments and mutual funds...nothing. She just started telling us about the job. We were already hired. Anyway, she started up selling The Capital Group, saying how the building was so perfect and clean (which it was). And told us about the nature of our work. We were to be Client Service Representatives. The position consists of basically just pulling up someone's scanned investment check on the computer, and processing it correctly. It sounds simple, which my recruiter made it seem, but the process can be really confusing. She kept telling us to ask questions as many times as we needed, and that's what everyone in my training group of about 15-20 did. There were two trainers in our room and one was nicer than the other. One was nice, and really did a great job of explaining, but the other one made you feel dumb. Although the other one was nicer, they were basically telling you this stuff like you were supposed to know it beforehand. I'm only 22, how was I supposed to know this in-depth knowledge about investments before!? And training is only two weeks. They pack all this information in, and they expect you to catch on within the snap of a finger. I was there for two weeks, and one day on my second week, my recruiter called me and told me that I had been let go. She said that they said I wasn't catching on as quickly as they'd hoped. For one thing, they need to understand that people learn at slower paces. I know that I can do that work, but they just don't give you enough time. Two weeks is definitely NOT enough to be able to prove yourself. They also don't let you take home any notes! So not only is the work tough, but you can't even take anything home to study. When I went home, that information went out the window. There's no way I could remember everything so quickly. That's just like your teacher telling you you have an upcoming math test, but can't take home any notes to study for it -__-. But I found out that a few other people got cut too, so I wasn't the only one. That was the most ridiculous thing I have ever went thru. It's a whole bunch of fake people working there. They could have pulled us aside in class and asked if we wanted any additional help. What's wrong with them..They could have atleast let us know that we weren't doing well. I thought I was doing great. Sure it was tough, but I asked questions just like everyone else. If that's the case, my whole training group should have gotten fired. There were other people in the room who asked way more questions than I did. I think they were picking favorites. It was obvious who the managers liked in the training group. Whatever.

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Not the same company it was 5 yes ago

Senior Customer Service (Current Employee)
Norfolk, VA

I have been working at Capital Group full-time for more than 5 years

ProsBenefits are great and affordable

ConsNo consistency in management. Progress depends on who your TM is

Advice to Senior ManagementProvide positive reinforcement

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It's a Living Hell

Business Systems Analyst (Current Employee)

I have been working at Capital Group full-time for more than 5 years

ProsGood benefits
Telecommuting options
Nice cafeteria
Agile Methodology adoption

ConsVery slow to no upward mobility.
Very few technologists in mid and upper management.
The HR Department is the worst HR. One HR lady helping NAD associates talks so much that you will get fed up and rather not seek her out. HR seems to try always play safe and issues bought up with HR are NOT kept confidential.
The Management Team is in useless meetings most of the day with no productive outcomes.
Associates are swamped with too many meetings and conflicting priorities.
Managers are unable to help team members to prioritize their work as they themselves are under immense pressure from Sr Management to do "more with less". Some team managers work very long hours 13+ hours putting pressure on their teams.
The NAD IT teams are so lean that most people including managers seem burnt out.
In the NAD IT department the degree and expectation to multitask has reached unacceptable proportions but the NAD Sr Management is unrelenting in overloading the associates.
When new Projects come up NAD Sr Management instead of properly planning resources will move resources without any thought and without looking into impacts to other projects. Team managers are forced to give up their resources for "strategic projects" and other associates are then overloaded.
Incompetent people get ahead by "being friends" with the right people in management.
Most associates seem depressed and find it hard to come in to work but we keep coming back for another day in hell to collect our bonus.
If there is a living hell you can find it here at CG IT. Can't wait to get out of this hell.

Advice to Senior ManagementAt the rate you are going more and more people will be out on FMLA / Disability or seek greener pastures.

No, I would not recommend this company to a friend

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Happy to be from Capital Group

Anonymous Employee (Former Employee)

I worked at Capital Group full-time

ProsReally nice campus in Irvine. Good salaries, bonuses, and deferred compensation plan. Casual attire everyday. Good level of investment in technology.

ConsThe back office functions, especially the information technology organization, tried to mimic the consensus approach to investing of the fund management teams, but never really succeeded.

Advice to Senior ManagementBe more transparent and candid with employees.

No, I would not recommend this company to a friend

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Short term very good (15 years ago) but very disappointing as time passed.

Management (Former Employee)

I worked at Capital Group full-time for more than 10 years

ProsInitially very good pay and benefits. Solid management team at first. Highly trained and intelligent workforce.

ConsSenior Manager under went some physical challenges and it dramatically changed his judgement and ability to lead. Took a very long time (5 to 8 years) for the business to address and made everyone's life miserable in the mean time. New management team came in and did what they always do - get rid of the current team and replace with cronies from their old jobs.
Special bonus numbers were reneged upon for certain entire management levels but were communicated as individual performance problems. We learned about the special bonus being removed for an entire level of managers from other affected managers at the same level , not by our direct leaders.
Benefit promises made pre-retirement were not kept. Health insurance numbers that they show you to plan your retirement immediately change as soon as you retire. Costs went up by 60% in two years while active employees were largely unaffected. I was told to expect this to continue for retirees (25-30% a year).

Advice to Senior ManagementStop misleading current and retired employees about pay and benefits. Especially retired employees that cannot recover when misled.
Don't communicate that you are the "White Knight" of the industry when the reality is different.
When there is a management issue, address it promptly so all who report to that manager don't suffer longer than necessary. More than a few years is far too long.
If bad news needs to be communicated, don't use the review process as an excuse. Downgrading performance ratings without reason destroys morale and confuses managers and staff. Do it directly and quickly.
CGC used to be dream company to work for - What happened?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The Private Client Group is a mess

Manager (Former Employee)
New York, NY

I worked at Capital Group full-time for more than a year

ProsCompensation is above average in the industry.

ConsSenior management is detached from line issues. Middle management are a bunch of robots. The New York office is completely dysfunctional, unhelpful and rude. I would never hire from this pool of ....

Advice to Senior ManagementImprove your onboarding of new employees. My HR contact was a liar as to the dynamics in my group. Inmates running the New York assilum. You could not pay me any amount of money to come back. You are great at talking culture and values but score very poorly on execution.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unless you are applying to work in investment management - Avoid like the plague

Associate (Former Employee)
Irvine, CA

I worked at Capital Group full-time for more than a year

ProsHealth benefits.........Great medical, dental and vision....plus they subsidize the costs of some exercise equipment or gym membership......
that is about it

ConsVacation-
You get 3 weeks vacation as a first year associate yet they don't tell you its based on a convoluted wait list system that takes into account your rank, seniority and the days or weeks you want off. Most of the time people don't get to use their vacation because they can't get the days off. I had a coworker in tears because she couldn't get time off to see family and she asked for it well in advance.
Management -
Most managers are unprofessional, power-tripping, and have no idea how to manage themselves let alone anyone else. They are constantly belittling someone for whatever reason they see fit. It is so rampant in the American Funds Shareholder departments that you kind of get used to it.
Workload -
Workload is relatively simple yet mind-numbing and tedious. The work can be done by someone with only a high school diploma.
Cafeteria -
Supposedly the food is subsidized yet we would get emails every month letting us know they had to raise the prices due to fuel costs and the economy. They run the cafeteria like a for-profit food service. Food is not cheap by any means.
Culture -
You are force fed Capital Group propaganda on a weekly basis. You receive about 3 months of indoctrination and then you follow that up with new meetings and training sessions on a weekly or biweekly basis that is designed to program you to not think for yourself and obey-obey-obey. As ludicrous as this sounds...just ask someone who worked in shareholder services.
Upward Mobility-
Nearly impossible and most of the time those that get small promotions see pay raises within a dollar or two increase. The smart people try to move horizontally but that doesn't get you very far. I was lucky and I contacted the Investment Group on my own and I was able to land an interview for a Research Associate
To Add Further Insult -
If you make the 5 year mark they take you to the LA office to see how Capital Groups employees are treated like actual people. They sit you down in a conference room and they bring in people from different groups to tell you how amazing their jobs are only to make you feel smaller. People who went on this 5 year trip went home in tears.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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If you like boredom.....this is the place for you

Fund Accountant (Former Employee)
Irvine, CA

I worked at Capital Group full-time for less than a year

Prospays well, decent benefits, nice campus

Consno socializing, no talking, no laughing, no enjoyment. If you are the stereotype accountant - you will love this place. If you have an inkling of a personality - run!

Advice to Senior Managementloosen up, its work - not the end of the world

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Capital Group reviews and ratings — including employee satisfaction and approval rating for Capital Group CEO Philip de Toledo. All 24 reviews posted anonymously by Capital Group employees.