Capital Insurance Group

www.ciginsurance.com
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Capital Insurance Group Reviews

Updated December 17, 2014
Updated December 17, 2014
7 Reviews
2.0
7 Reviews
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Capital Insurance Group President & CEO Arnold Chatterton
Arnold Chatterton
7 Ratings

7 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Worked to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Claims Adjuster in Reno, NV
    Former Employee - Property Claims Adjuster in Reno, NV

    I worked at Capital Insurance Group full-time (less than a year)

    Pros

    Benefits, retirement stock option plan, Health savings account, lots of employee pot lucks. It's a fairly large office so my co-workers were the best part of the job.

    Cons

    They work you to death and don't give any compensation or credit. You meet your closing ratio, good job do it again next month but we are going to throw in claims you've never handled. You a call center agent setting up claims all day WHILE you try to close complex farm or commercial claims. High turnover rate because of the low pay. With the amount of work they expect you should not make less than 50K. No room for advancement either.

    Advice to ManagementAdvice

    Pay your employees better if you want to retain talented people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    The definition of a "Rat Race".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Monterey, CA
    Current Employee - Anonymous Employee in Monterey, CA

    I have been working at Capital Insurance Group full-time (more than 3 years)

    Pros

    The employees are quite friendly and seem to stick together, perhaps that is because they need to in order to survive. The ESOP is nice, but it is risky if the business can not keep it together. The facilities are a toss-up, on one side having a gym is lovely, on the other side it reminds me that most of us practically live at the office. Luckily I work in one of the departments that seems to be more balanced than the rest.

    Cons

    The workload is insanely high and the organization is poor. It seems that innovation is not welcome and bright ideas are only welcome from the top. Instead of creating a new platform to build from I feel that we are constantly patching holes to keep things afloat. The pay is sub-par and from I've witnessed the atmosphere is a breeding ground for apathy and high-stress. As mentioned in the "pros", my department is not drowning quite as much, some of the other departments constantly seem swamped and it makes for poor communication. For instance, I rarely get the technical support I need. The IT support seems to fluctuate and while there are some friendly technicians, only one of them seems to have a high-level of knowledge. I may be bias on that point though as my two favorite technicians left last year and they were both exceptional. All in all the business seems to have a ton of potential but the biggest con is how management will not be flexible and allow the employees to contribute towards reaching that potential.

    Advice to ManagementAdvice

    Create a new environment, promote growth and learning, ease up on the micromanagement, and hire more quality people. Frankly, I do not want a strict environment that feels like I'm an adolescent again, I want productivity and innovation. Increasing pay would be nice but I'd settle for no increase and changes that would reduce the turn-over rates and stress levels.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    CIG Contractors scams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Support Specialist in Monterey, CA
    Former Contractor - Technical Support Specialist in Monterey, CA

    I worked at Capital Insurance Group as a contractor (less than a year)

    Pros

    Great people to work with. In house QA and developing and programming.

    Cons

    Over 60% of employees are contractual and short term. I resolved dozens of major issues with their Auto Quote system and insurance program as well their online portal system. Instead of hiring me after my three month contract with no bad reviews and the most resolved issues/tickets they extended my contract for another month and then terminated me leaving me with nothing. The worst part however was every single check I received was inaccurate and late as much as 8 days late. I always turned in / approval and verified my hours and I would get paid random hours and pay which almost got me evicted and starving. Just a fair warning to any technicians who are hired for this company

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Farm Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Monterey, CA
    Former Employee - Anonymous Employee in Monterey, CA

    I worked at Capital Insurance Group full-time

    Pros

    ESOP...only if you plan to stay long enough to get vested! Keep your performance evaluations!

    Cons

    The underwriting staff in the farm department is always changing and seems to not be organized or structured. That isn't referring to the couple of ladies that have been there for years. There has been at least 4 or 5 really good underwriters and several good underwriting assistants but they all left which leaves me scratching my head.

    Advice to ManagementAdvice

    Take a look at the structure and the turnover rate in the farm department. All of the underwriters and assistants cannot be the problem. Comments like you can have 20 years of experience but really 1 year of experience for 20 years is unacceptable as an excuse and not polite to say about others! Also, saying that underwriters have messed up the book of business for years is unacceptable! Where is the management! Why isn't there any structured training! I've heard all the stories and was told exactly how the cow chewed the cabbage! This included the closure of the Modesto office and the move to Northern California. Regardless, it has been the same story! The underwriter that left was the problem...he or she did this and that or didn't do this or that! Maybe it is time for a change in management!

    Doesn't Recommend
    Approves of CEO
  6. 3 people found this helpful  

    Lack of leadership and structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Insurance Group full-time (more than a year)

    Pros

    The atmosphere amongst employees is like a family. Very friendly coworkers and overall courteous customers.

    Cons

    When I started I was told that the company was on the rise and had turned in a positive direction. There was supposedly an open-door policy so that everyone could speak their minds. Once I started I found that this was all fluff. The workload was insanely high and that was saying something because my previous place of employment was exhausting but seemed easy compared to what I was diving into. The customer support aspect was lacking, the technical practices were years behind, and there was practically no leadership. Leadership was not open to new ideas and seemed to not have a good grasp on what was going on within the department. Simple solutions to many of our issues went unheard. I stuck around thinking I could make some changes but progress was slow and instead we were constantly trying to clean-up avoidable messes rather than improve. At the time of my departure I was dealing with health issues and a family crisis. My manager did not seem interested in working with me or understanding my situation. I almost felt intimidated, as if there was no support for me in my time of need. Needless to say my family crisis prevented me from giving my full effort and the lack of understanding and flexibility lead me to resign. In the end it was best for the company and myself. My family life became non-existent while I worked here as the job never really stopped at 5:00.

    Advice to ManagementAdvice

    Learn current practices for the departments. Treat your employees like people not equipment. Lastly, understand that most of the employees are significantly underpaid and work long hours with chaotic workloads, they need time with their families, and flexibility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Long hours (depending on the job), low pay, little respect for non-management employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Underwriter
    Current Employee - Commercial Underwriter

    I have been working at Capital Insurance Group full-time (more than 5 years)

    Pros

    ESOP value has been excellent so far--if you are not far from retirement, it is a good deal if you can manage it.

    Cons

    It is very much a top-down company that hasn't been tapping into the talents of the "working class" for the last couple of years. Most managers are not really engaged with the nuts-and-bolts, so decisions about systems and workflow often seem to be made in a vacuum. If you like spirited discussions about business problems and floating ideas, this is not the place for you. Promotions to management rarely come from within the company.

    Advice to ManagementAdvice

    There are many really smart, hard-working people at CIG that have made it a success thus far--treat them more like the employee-owners that you say they are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    The people and company have good intentions but the systems are working against you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Claims Representative in Camarillo, CA
    Current Employee - Branch Claims Representative in Camarillo, CA

    I have been working at Capital Insurance Group

    Pros

    They are great at working with you when you need time off and the Employee Stock Option is a good retirement program. The benefits package they offer has a lot of options to chose from. The supervision and management team do allow you to perform your job with minimal interference.

    Cons

    The sytems and claim handling processes are very out-dated. There are no real internal operating procedures that are geared toward the companies claims handiling. The company is a smaller insurance company so the pay is quite a bit lower than the industry average. While the leadership does allow you the freedom to do your job, it relies solely on one person to make all claims coverage and handling decisions.

    Advice to ManagementAdvice

    Review and implementation of the claims systems and guidelines needs to be completed on a regular basis and in a timely manner.

    Doesn't Recommend

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